Rated 1 out of 5 by KimNY Disappointed, expected better for Sheraton
We went in August with our two little girls. Since we booked through a third party we were treated sort of like welfare guests. It was thrown in our face about 20 times. We rented a fridge for our room, it died the next day, all of our food went bad, I called the front desk, they offered to send a new one but we had nothing left to put in it at that point. We had them take it. We were charged for both nights, even though we'd lost more than double the cost of the rental in food, we felt we should have been offered a free meal or something to make up for it but instead we had to dispute it on our credit card. The bathroom had mold, the vanity in there was broken, the door had rusty metal on the door. The beds themselves were extremely comfortable which is the one positive I have to say. The other positive was that they were able to give us a room with two beds in it so we had a place for our girls to sleep. We were treated differently because we booked through a third party instead of directly. That bothers me more now that we stayed somewhere else after booking through the same third party and were treated very well, so I now see that now all who book through a third party treat their customers the same. We were just trying to get away to the beach for a couple of days, we had our house destroyed in a hurricane, than a fire took our new home two weeks prior to move in. We just wanted a break for our girls, and us, I wanted a robe to wear, a plush robe, unfortunately they were not for the customers who didn't book directly.
October 12, 2013
Rated 4 out of 5 by Jean985 Luxurious
Sheraton went above an beyond from letting us check in early and giving us an extremely luxurious room to stay in. The only thing I would change was the shower pressure was too much. I would visit there again.
October 10, 2013
Rated 4 out of 5 by QueenAnn1 Fall Stay
It was a beautiful drive in the Fall to this facility. The climate within the facility was perfect. Staff were friendly. There was a problem with the room, but management corrected it with ease and timeliness. I was pleasantly surprised with the lounge and restaurant.
October 7, 2013
Rated 3 out of 5 by BigCNitram This Hotel gets an Average B Minus
The Cleaniness of the Towels were brought into question by the lack of "Whiteness", some of the Towels in our Room were actually closer to Yellow than White. We Needed a refrigerator for Medicine Storage and was charged additionally for what comes standard in Most "A' Standard Hotels. Should We need to stay in that area again, we will look for other Hotels First.
October 7, 2013
Rated 5 out of 5 by AdrianeT This hotel had great customer service
Great service, great room, great stay!
October 7, 2013
Rated 4 out of 5 by starrynight89 Staff is extraordinary.
First room had a bathroom with a distinct odor, bath water from shower wouldn't drain and a light bulb missing which we reported next morning. We were staying one more night for a wedding. The staff was exceptional--immediately maintenance was called, he deemed the room unsuitable, so they found us another room on the same floor; and while we packed, the head of housekeeping got us a luggage cart and keys and offered to send up a bellman. The new room was perfect. Kudos to the staff.
October 1, 2013
Rated 2 out of 5 by WeddingTraveler5 Needs Updating
In need of updating and a good cleaning.
September 23, 2013
Rated 1 out of 5 by JoeA3238 Old & Run down
Have not stayed in a Sheraton in quite a few years and so glad I have not. Absolutely the worse hotel stay my wife & I have experienced ever. Was attending a wedding and had to get dressed with NO Air Condition in my room. Bathroom old and dirty looking. I would not have paid 1/2 of what it cost for that service. Totally disgusted in the experience.
September 19, 2013
Rated 1 out of 5 by lh21 unsatisfactory room conditions
Our stay at your hotel was very disappointing.
1. The closet door was difficult to shut.
2. The bathtub was not functional. The drain component would not go down. In addition, dirt came out when we tried to push the drain down manually.
Overall, we were disappointed in our accommodations.
September 3, 2013
Rated 2 out of 5 by CherylR Staff is not customer focused
Staff could be more outgoing and acknowledge guests when walking around hotel. Housekeeping did not leave enough cups for coffee for two and did not leave adequate towels each day.
September 3, 2013
Rated 3 out of 5 by Menapaca Wedding weekend
We stayed at this hot for two nights for my brothers wedding. From the minute we walked in the door the service was terrible. It felt as if Nobody knew what they were talking about. We were in the room block that had two full beds and were told we could not get w king bed in the room block, my parents on the other hand were able to get a king bed, simply by speaking to a different person. My sister then asked for a king bed in the Room block and they told her no also so she has to pay more (190) and we were all there the same two noghts for the same event. My friend told me about a teacher discount where his room was only 110 a night so I asked for that deal and they told me no, but why was my driend who stayed the same amount of time as we did able to get that. And this was all when we checked in! Our whole experience felt like nobody who worked there knew what was going on. I am a teacher like my friend and paid 320 for the same thing he paid 220 for! The lobby of the hotel is beautiful but the rooms (at least on floor 4) need some help. All in all I was not at all impressed and I am hesitant to ever go back to this hotel.
September 1, 2013
Rated 2 out of 5 by disappointed2554 Needs improvements for the price
We booked a room for 2 nights at a discounted rate for a wedding. I know what the room originally would have been booked for since I originally booked the room on the website, then later found out I could get the discounted rate. For the price, we were expecting a nicer room. The room was in desperate need of updating. The air conditioning was extremely noisy and rattled. We had to turn it off at night to sleep and suffer being hot. The bathtub took 20 - 30 minutes to drain after a shower. We had 4 people staying in the room which meant it took a long time for everyone to get ready in the morning. I complained at the front desk and was expecting all to be fixed, but it was not. As far as I know, no one ever came to the room to fix either issue. We only had 2 sets of towels, so we had to ask for more. The second day, I thought we would have received 4 towels, but once again, I had to ask for more. When we checked out, I complained again about the issues and the front desk personnel didn't seem to be overly concerned about the issues, except they did offer a small discount on the room rate.
August 28, 2013
Rated 5 out of 5 by neily820 was missed by staff
i was havong medical issues all summer so i never made to eatontown nj but this weekend when i got there i was welcomed with open arms for the whole staff what a great feeling
August 26, 2013
Rated 4 out of 5 by EllenW Overall, the hotel stay was pretty good, except, see below
We had one major issue. Went down to pool in evening and came back to room and DOOR WAS OPEN. Yes - OPEN. Not by us, we closed it when left room. Continued inside room and found management put came in while we were out and brought up a microwave and refrigerator - which we did not request. We were very upset - and called down to front desk. They said they obviously had entered wrong room. We were not happy after this incident.
August 23, 2013
Rated 5 out of 5 by Mimi25 Comfortable and clean
We had a large room and it was clean and comfortable.
August 21, 2013
Rated 4 out of 5 by PittsburghGirl78 Great for the family!
Every time I come to the shore I stay here. It is perfect for my kids with the pool and they love the 6th floor club lounge! They think it's awesome! It is close to everything and convenient! The staff isn't always the friendliest or the most professional looking but the hotel is awesome!
August 21, 2013
Rated 2 out of 5 by Rbtv Needs renovation
Great location, but the hotel looks like it hasn't been updated since circa 1992. Stained wallpaper, dated decor, oxidized windows, dirty grout in the bathroom, etc.
Front desk staff was excellent however. Very busy weekend, but front desk worked to be very accomodating and efficient for everyone.
August 12, 2013
Rated 5 out of 5 by Maryanne Restaurant was special
When we arrived we went for lunch at the restaurant. Aldo was so funny, we had a fabulous time. Many family members joined us ( we were there for a wedding) and just had a very entertaining time. He is awesome! Front desk should lighten up a little. Maybe Aldo can give them a few Customer Service suggestions. All in all we had a great stay. Rooms were very clean .
August 11, 2013
Rated 4 out of 5 by RMSC Great Hotel, but linen wasnt changed!
We were very excited to stay in this hotel, but were quite surprised to find that the bedsheets were dirty. and, in the morning we were awakened by housekeeping ENTERING our room at 9:00! Checkout wasnt until 11:00! That's a high level of unprofessional behavior!
August 9, 2013
Rated 1 out of 5 by awful2013 Not Happy
I called the day before arrival to inquire if there was early check in because we were driving down from Boston and wanted to time it properly. I was told that it was not a problem and 12pm should be fine. I would be given a temp key to access areas of the hotel if there was a short wait.
I arrived at 1230 and was told there were no rooms available and that check in was at 4pm. I explained my earlier conversation and was told to check back at 130 and we will be fine. We had lunch (good) in JJ's and the gentleman bartender was GREAT.
I went back at 130 and a different person was at front desk. I explained previous conversations to her and was told " I don't know what she told you but checkin is at 4pm and there is nothing I can do" I asked can anything be done to expedite the process, I even said I would take a double bed room. Again, very rude and offered no solution other than "normal checkin time is 4pm.
At approx. 2:05 I noticed the original women I spoke with and approached her about the 130 time she spoke of. She told me my room was ready.....hmmm
Later that evening at 9pm after returning from dinner, it was obvious that the suite next door was having a hotel party. I called front desk and asked if there was another room available because it looked like it was just the beginning of their party. I was told they will be quiet by 11 and there is no reason to move room. Needless to say security came up several times without us having to call, but I did call at 1am. At 1am the music was loud,, people were drunk, loud and even someone was trying to key in to MY door which was scary and NOT ACCEPTABLE. Got to sleep around 2am, Thanks
Just to top it off, the house keeper knocked on my door at 9:45 and asked me what time we were leaving???
The worst experience at a Hotel by far!
August 5, 2013
Rated 3 out of 5 by Kaytee86 Nothing special, contract issues
If this hotel wants to be use during weddings and have wedding blocks they need to learn to cooperate and communicate with their clients. A couple who books at large quality of rooms should have their bridal suite covered by the hotel. If the bridal party is getting ready at the hotel and they leave before the check in time, the Sheraton should actually make an effort ahead of time to accommodate those guest. This hotel needs to up their game If they want people to use them as their hotels for wedding hotel blocks.
August 5, 2013
Rated 3 out of 5 by Lorena Did not accommodate my family.
We traveled from Miami for my cousin's wedding. We have an infant and it was hard enough with a 4 hour flight delay. When we got to hotel they made us wait 2 and a half hours for a room. Unacceptable with an infant. We should have been able to get a room right away with check out being at 11am, and us arriving at 1pm. It doesn't take 2 hours to clean one room. Then, no starch available in the entire hotel for ironing. We are here for a wedding people. And I am sure it's not the first one this hotel has had to accommodate. I was not impressed. Even more so after paying $200 for only one night!!
August 4, 2013
Rated 4 out of 5 by 1905 Turkey Club
I ordered 2 turkey club sandwiches via room service as I have done in the past with very pleasant results. This time the turkey was horrible. It was pressed turkey like you would find in the pre-prepared cold cut section in a super market. The was even a gel like substance around edges. I'm disappointed in my self that I didn't send both club sandwiches back. The meal was far below the Starwood standard.
August 3, 2013
Rated 1 out of 5 by Travelpro2 IS THIS REALLY A SHERATON??
I have never been so disappointed. I travel quite frequently for business and personal. Once I arrived to my room. I was taken back by 70's pink, light blue and pearl wall paper. I opened my room door to stains on the drop ceiling; an old smell;dated curtians; wood door to the bathroom with peeling paint; old carpet; formica bathroom counter tops and anything that was chrome in the bathroom was rusted. THe front desk had me try another room and it was just as bad. I left and stayed at the Staybridge across the parking lot.
August 2, 2013
Rated 3 out of 5 by jackjackjack Not for business travelers
Internet service unavailable for long period of time, which made it impossible to complete work for business. Bathroom was outdated and not entirely clean. Doors were dirty and gritty. Surfaces in room were not entirely clean.
July 31, 2013
Rated 4 out of 5 by SPurnell Comfortable and Convenient
I chose the Eatontown location because of its proximity to Long Branch Beach. I was only there for the night, but it was very comfortable. The staff was engaging and friendly. My only nusance is what I have with many hotel bathrooms -- lighting. For a woman to put on make-up, you need to bring your own (smile). A small thing, but important to me and I'm sure others as well.
July 29, 2013
Rated 1 out of 5 by finalvisit the customer is never right
I was, for some reason, placed in a room located next to a suite full of guys on a bachelor party. If this had been on a Friday or Saturday night then perhaps I would have been able to accept the noise. On a Thursday, however, I was neither willing nor able to do so.
At about 1:30am I was finally relocated to another room, in which the awful smell was made tolerable only by the situation I had just left. I was granted a $35 discount for my troubles.
I've stayed at this hotel many many times, but I am actively searching for a replacement hotel in the area.
July 29, 2013
Rated 3 out of 5 by Unwanted Unkind community
Myself and two others had chosen the Sheraton for a one night weekend stay down the shore. Upon arrival we were fairly impressed with our reservations however; we were told that our reservations included a continental breakfast. During checkout we questioned the woman at the front desk about breakfast and she directed us to a room that seemed to be a breakfast buffet. We were about to serve ourselves when an employee abruptly approached us and loudly asked if we were part of the wedding. We responded no and in a few words she pretty much suggested that we were not welcome unless we pay $15 per plate and she took the plates from us. Other guests of the hotel were equally rude to us and quite frankly we felt discriminated against and embarrassed. Our money is the same color as every one else and we paid for services that were never received. Very pleasant room but for the above mentioned reasons I would not return nor recommend this hotel to anyone.
July 29, 2013
Rated 4 out of 5 by Guest55 Nice Hotel
Stay was pleasant, maids, front desk and bartender were all helpful. Restaurant manager could have been a little bit more friendly didn't sound like she could multitask.
July 28, 2013
Rated 5 out of 5 by Nicehotel Very nice hotel
This hotel is great. The staff was very helpful and professional
Adrian at the front desk was great
Clean , nice hotel
July 22, 2013