Rated 3 out of 5 by catabad This hotel needs a serious update to linens, rooms and club lounge.
I have been a convert to Starwood because I feel like no matter where I go, a hotel within this family will be clean, updated and business class ready. Although I think this Sheraton was probably best in class 10 years ago, it is time for a renovation and update to the linens and decor.
I had two towels with a hole in each, and you know that feeling you get when you are sleeping in clean sheets--that crispness and fresh smell--I did not experience that at this Sheraton. Now, with that said, I am sure the sheets were laundered and towels as well, but it just didn't "feel" that way. Also the club lounge food seemed a bit dated and although abundant in quantity, it just didn't look appetizing. I want cocktail hour to have finger food and tapas, not steak slathered in gravy and ham salad. Just a personal preference.
Positives are that there was plenty of complimentary water and the desk was very nice. The TV also worked very well and the a/c kept the room chilly. The staff was very friendly and my coworker's TV didn't work and they sent someone right away and fixed it, he was very happy.
Overall, the price point at a low $89/night seemed fair for what I got in return and will most likely stay here again to see how it improves and because it is the only Starwood for miles.
May 13, 2015
Rated 2 out of 5 by NJvisitor888 Miserable experience at check in
We arrived about 8 minutes before the official check in time. Our room was not ready and when I pointed out that it was check in time, the desk clerk, Carol, raised her voice at me telling me it was not her fault that rooms weren't ready. When I asked her to lower her voice, she really lit into me and then stalked off to "get my manager". I have never been spoken to in such a tone of voice at any hotel anywhere. When we walked into our room, it was 80 degrees in there. They ended up putting us in a suite, but all of that was very stressful. The suite's temperature was also very high, but it cooled down unlike the other room. Beyond that, the carpets in the halls were dirty and stained. The lights in the dressing area were inadequate. The drapes were not properly attached and someone at some point attached a hand towel to block the light. All in all, a disappointing stay.
April 20, 2015
Rated 5 out of 5 by JerseyTraveler Excellent guest services
I spend more than 75% of every month on the road, and have never experienced a more welcoming and accommodating staff than here at the Sheraton Eatontown. The staff go out of their way - with a genuine smile - to ensure that guests are more than satisfied with their stay. I wouldn't stay anywhere else in this area - they deserve more than 5 stars.
April 10, 2015
Rated 3 out of 5 by MenDe Dissapointed
The room needed serious updating! The hotel lobby is very nice, but the zipper was broken on the duvet cover and the comforter kept coming out, the pillows were way too soft, it felt as though you weren't sleeping with a pillow at all, the bathroom was last updated in the '80's with the towel rack and wall mirror mount completely rusted out, not to mention that there was a large tear in the chair and stuffing was coming out.
We felt as though they gave us the cheasiest room available because we had stayed there using our SPG points.
December 5, 2014
Rated 5 out of 5 by neil820 missing manager adrian brakett
i first arrived to find out that the front desk manager was let go why would someone be let go who was so polite and helpful than i thought it was strange they would tell a quest that and to top it off still no renovations and when hotel getting shabby
November 17, 2014
Rated 5 out of 5 by ohboy408 Good hotel
Nice rooms. very quiet, the on site food was good also
November 14, 2014
Rated 3 out of 5 by Senior07 Half & Half
Wedding stay --2 people.-- 2 nights.
Front desk check in and staff, friendly, helpful -- 5 star.
Hotel very clean and well kept -- Same goes for the room, clean and comfortable.
Not enough luggage carts (I made five trips to my 3rd. floor room carrying bags and clothes on hangers)
Breakfast service very slow (1st. Day) surprising for the few people being served. Service was up to par for Sunday, but the dining room is to small for the size of the hotel. Guests had to wait to be seated.
Dine off site.
November 3, 2014
Rated 5 out of 5 by Franco53 Comfortable
Well equipped and nicely set up.
October 31, 2014