Rated 1 out of 5 by Tina1 substandard
foremost, was 4am fire/smoke alarm. alarms, lights whole thing, not given any information, told to stay in rooms until further notice(we were on 6th floor). vry frightening, we wnt to lobby w other guests not addressed by staff, no reassurances, no direction no explanation until we asked. (smoke in freight elevator) Not greeted in a welcoming manner upon arrival. 2 women 2 teenage girls as guests room had 2 towels 2 hand towels 2 wash cloths. needed to shower for function called service twice still no addt'l towels found clean servc in hall, they would not give towels AND were rude about it. had to make 3rd call to get towels. would not recommend this hotel at all. Service and guest comfort were minimal
August 30, 2014
Rated 4 out of 5 by Sammy123 Bathrobes in room - not
In the confirmation link, the listing states that the rooms have bathrobes, I therefore didn't pack one. Our room didn't have one which obviously made things less than comfortable.
August 11, 2014
Rated 1 out of 5 by Tom5953 My Eatontown Stay
This Sheraton Hotel is the worst Sheraton I have ever stayed in, and I certainly will not be staying there again. It falls far below my expectations of a Starwood Hotel, and was a big disappointment. This hotel is years beyond needing renovation. I usually don't feel that I have to research reviews before booking with Starwood, but may have to re-evaluate that practice.
August 28, 2014
Rated 5 out of 5 by family3535 Always a good time!
I have taken my family to this hotel every summer for a number of years. It is the perfect distance between the beach, boardwalk and activities for sunny days and the mall and movie theater for those rainy days. On rainy days, the indoor pool never disappoints the kids! We have grown to know many of the Hotel Staff and appreciate their hospitality.
August 25, 2014
Rated 5 out of 5 by Mohammad65 Very nice hotel with great location
We have stayed there for 3 days, everything was great, nice room, it was nice to relax in the hot tub, the swimming pool water was a bit cold at the time.
Breakfast was great with excellent service.
The hotel is minutes from Jersey shore, Mall, shopping, etc.
August 25, 2014
Rated 1 out of 5 by ryan17 NO AC
Booked the hotel for a wedding nearby. Came back to the room and turned the ac on and fell asleep. It felt cold at first but woke up a couple of hours later and it was still hot and the thermostat said 80 degrees. Tried to call the desk several times with no answer. I tried talking to someone at the desk in the morning but the line was out the door and I had to be somewhere. I called and spoke with someone who stated I would be called back by a manager but that never happened. Talked to several friends who stayed there also and they all said the same thing. Also had a cleaning staff member walk into my room 3 hours prior to check out time. Absolutely unprofessional in all aspects.
August 10, 2014
Rated 4 out of 5 by Bird55 Almost great
Everything was just right until I went upstairs to my son's room and came back and two cleaning persons were ripping my room up ? They did not speak much English but asked you leaving you leaving? I would have liked to use the bathroom but she just kept working in there until I decided to just get my stuff and leave this was before check out time . I was part of a wedding that rented a bunch of rooms that day .
August 18, 2014
Rated 3 out of 5 by akamomma room was nice bed comfy but..
unhappy with desk service- not smiling and unfriendly when sorting out a problem.
desk ppl should be happy people persons!
August 19, 2014