Rated 3 out of 5 by SIUmax Sheraton AZ Tempe
Do not stay on the 4th floor Club Level. While convenient to the Club, which I liked, it was offset by the lack of balcony or any windows that opened. Toilet flush handle kept coming loose, had to ask for extra towels as original had only two bath towels so each day needed to find and get more, bathroom sink in corner and was not facing the mirror so shaving was a trick each day. Staff in general very good especially the Club. I would stay again but ask for 3rd floor next time.
December 15, 2013
Rated 5 out of 5 by Antonio Outstanding staff, new management
I called for the shuttle bus from Sky Harbor & the staff member offered to ask the driver to wait for me! No wait was really appreciated!
The SPG lounge is open late (8 pm) for hors d'oeuvres- nice for late arrivals! After 8 pm, they provide complimentary water, milk and sodas. My room was comfortable, albeit dated. I am told the property is under new ownership and renovations are planned. This is great news, and clearly the hotel is turning around with new staff!
December 10, 2013
Rated 5 out of 5 by wspier Lindsay rocks!
The last time I stayed at Sheraton Phoenix Airport Hotel Tempe was Feb 14th, 2013. That happened to be Lindsay's first day on the job with Sheraton. When I came back this week, it was over nine months later, and guess what... Lindsay recognized me (and I can guarantee it was not for my chiseled features, cause I don't have any anymore). So I'm impressed with a young lady who takes her job to heart like Lindsay does. I feel more welcome than ever now at that property.
November 22, 2013
Rated 5 out of 5 by Annie04 Wonderful Stay, Elegant Setting, Met every need!
We LOVED our stay at the Sheraton Phoenix Airport Tempe. It was delightful in every way - beautiful setting, lovely pool and great exercise room, loved the business center with multiple computers so several were always available! Our room was a pleasure in every way - beds very comfortable and loved the comfy comforters & pillows! The bathroom had elegant fixtures, and we loved the complimentary beverages as well! We had to drop someone off for a very early morning flight and it was so great to be so close to the airport. The staff couldn't have been any better! Very helpful, kind, thoughtful and accommodating! We're so glad we had the wonderful privilege of staying there!
August 26, 2013
Rated 3 out of 5 by Guest20135 Hotel is nice, but staffing needs development
Overall, the hotel was clean. I was frustrated that a refrigerator and microwave cost extra each day to have in room as these are normally basic amenities in hotels these days. I also had significant housekeeping issues during my stay. My room was left untouched more than once, despite calling before 8am and specifically requesting that the room be cleaned one day. Also had trouble having toiletry/towels replaced. The Fire & Spice restaurant wait staff was awful. Food was usually late, some orders were messed up, beverages couldn't be refilled without a significant wait, servers would disappear. That being said, Kyle provided top level service and I would highly recommend dining during his shifts.
November 11, 2013
Rated 5 out of 5 by Shelly57 Best stay ever!
Fantastic customer service. KUDOS to all the staff, they went out of their way to ensure all my needs and requests were met. Very courteous, helpful, and professional staff. Front desk and room service (Eric was awesome) were pleasant and most accommodating. Rooms, especially bed and pillows were comfy, clean and quiet. The food we were served for conference was delicious, not the rubber chicken fare we often are served at conferences.
Thank you for a very pleasant stay. Exceeded my expectations. I'll be back!
September 20, 2013
Rated 4 out of 5 by ShelB62 Nice hotel; nicely kept
This hotel is consistently good. The staff is always pleasant and accommodating. The pool is clean. The only thing I would suggest is having a staff member go out to the pool occasionally to take drink orders. I ordered a couple of drinks from the bar, but felt out of place as I was in my bathing suit and others were fully dressed. A waiter or waitress poolside would be cool. My family loves staying there as it is centrally located to where we are from the ballpark, shopping, zoo, any other activities we have planned.
September 16, 2013
Rated 5 out of 5 by Traveller3 Nice Hotel
Everything was as expected. The people were nice, no wait at all when checking in. Bed was clean and comfortable. Restroom was a bit cramped, but had nice amenities. Would repeat.
September 30, 2013