Rated 3.6 out of 5 by 217
Rated 1 out of 5 by HotelCritic99 Terrible Stay
Rented two rooms on the club floor which were very small, one had a view of the street and the other a view of a brick wall. Bathrooms were too small and rundown. This hotel advertised itself as a non-smoking facility, yet there were people smoking in their rooms. I complained yet nothing was done. Hotel noise is very loud and walls are paper thin so do not expect a restful night. If you want a Sheraton brand in the PHX airport area, go to the Four Points or the Loft nearby.
March 30, 2014
Rated 3 out of 5 by Robbie52 Nice Airport Property but can be noisy
This Sheraton is an old property renovated fairly recently. Nice lounge/bar restaurant area and a very nice Club Lounge for members with status.
The staff at this property are quite friendly and professional.
While the room itself is comfortable and nicely appointed, the bathroom is small and the shower a bit difficult to navigate. But terrific water pressure and great hot water, so kudos here!
However, I did not get a restful night’s sleep as the hotel has old style (outdoor) AC units that are quite loud, I was woken up several times throughout the night as the AC came on periodically. I don’t come to Phoenix often - about once or twice a year - and I always seem to forget about this aspect of the property. I am a light sleeper so perhaps you may not be impacted by this noise. But you can always bring earplugs and you should be fine!
April 17, 2014
Rated 4 out of 5 by JohnieB Airport proximity
Good hotel close to the airport.
April 18, 2014
Rated 4 out of 5 PHX Room recovery
My room's A/C was not working when I arrived at 9pm, after a long flight. Although it took 45 minutes for maintenance to show up to fix it, the managemen apologized, bought me a drink and the A/C was now working.
April 17, 2014
Rated 4 out of 5 by AZtvlpro Nice Property
We had two rooms as I was traveling with family. Check-in was quick and everything went smooth. You can tell the property is a bit older but in good shape. Clean and comfortable. No complaints!
April 17, 2014
Rated 4 out of 5 by Kpi2 Staff
I stay at this hotel every time I visit my plant. This has been going on for three or four years. There are specific staff that usually make my visit so very pleasant that I want to come back. Unfortunately I didn't have either of them wait on me at check in or check out. They make sure to smile and welcome me back - yes welcome me back! They went the extra mile to make me feel truly welcomed. I saw one of the two people but she was busy. I can't remember her name but she was at checkin around 4:00, she wears her sandy brown hair up and has glasses. The other person was on night shift and her name was Denise. I wish I had been waited on by them.
April 3, 2014
Rated 4 out of 5 by BossWest Great experience
First time at this Sheraton and my expectations were met.
April 11, 2014
Rated 2 out of 5 by TheMV Management Staff
To be clear the housekeeping and restaurant staff were fantastic. The Management needs to take a serious look at how they conduct business. There were never any towels stock down at teh pool nor were there any towels availible for use when the staff directed us inside to get more. The hotel manager came to the pool one night at 10pm (closing time) and demanded that we all get out of the pool immediately and we all had to "go back to our rooms" and then stood there until we all had left. I'm a grown man and don't ned anyone standing over me to make sure I comply with their commands.
March 18, 2014