Rated 2 out of 5 by rita1234 bad experience
The experience with the room was okay exept for the musty smell however, my teasm dining experience both dinner and breakfast was awful-need to train wait staff worst experience both meals for my team of 5 people will never go back to this hotel.
September 8, 2013
Rated 1 out of 5 by jpw1 Lip Stick on a pig
The hotel has done some renovation to commons. the beds are comfortable and tvs are new. The bathrooms are a disgrace and the hall carpet was bubbling and while probably newer not clean looking. My shower did not work and the fixture were original from whenever the hotel was built in the 1970's
January 24, 2013
Rated 2 out of 5 by Flyer32 Worst stay
Upon arrival and check in, I was told gold members do not receive upgrades. I was given a room with a view of a back alley and garbage. When I called the front desk and asked for a better view, I was told they would call me in room after checking for something better but they never responded.
July 6, 2012
Rated 2 out of 5 by Traveller Hotel needs refresh
Wifi problems - had to be moved to a second room where the Wifi worked. Wifi problems well known by staff in specific rooms.
Both rooms had a chemical odor I believe from some kind of odor neutralizer. Carpets worn in rooms and hallways making hotel seem dingy and dirty.
Poor value for price
January 26, 2013
Rated 5 out of 5 by chalcoach Good home base for Spring Training
We were pleasantly surprised with our room. It was clean, large, with good beds, free bottled water, and comfortable beds and pillows. The club lounge exceeded our expectations I would recommend this hotel to anyone coming in for Spring Training as it is very close to Tempe Diablo Stadium.
March 25, 2013
Rated 4 out of 5 by MDT2012 Week long Stay
The breakfast buffet was good, EXCELLENT Bacon!
The pool and bar were great.
Staff was very helpful and accommodating.
The Bed, a single queen was horrible!
Felt like I was on the box spring. RM 306.
Other than that, the stay was good and would recommend it to Friends and Colleagues.
May 21, 2012
Rated 4 out of 5 by Katinki Your staff takes the extra step. Thank you.
Very nice hotel especially with the pool and fireplace area. The equipment at the new fitness room is excellent. What made me feel so comfortable was your sales and counter staff who made the difference and always took the extra step with any request I had. Thank you! Will return asap.
May 25, 2012
Rated 5 out of 5 by Joanne10 Triathlon
Had a great stay at the Sheraton Airport hotel. Room was ready early a big plus. Also nice to have the bottled water in the room and the Starbucks on sight. We stay here in the summer before we leave for Hawaii and again after our late night flight into phoenix always great emplyees!
November 23, 2012
Rated 5 out of 5 by Zed2020 EXCELLENT!
This hotel is always top-notch and reasonable. My wife and I also really enjoy the SPG Club and the Club's morning and evening food and snacks. My wife said as we were leaving, "Sheraton/Starwood really does do lots of little extras." ... I guess that's why we keep coming back!
May 9, 2013
Rated 4 out of 5 by travelers SHeraton lack of recognition
Sheraton has changes its policy and I am NOT happy with them. I khave been a retired gold crown member for many years and used to get an upgraded room on the club floor from time to time. That hasn't happened for a couple of years and I'm frustrated with this lack of recognition.
January 22, 2013
Rated 5 out of 5 by Mona Best Hotel Stay Ever!
From check in to check out, I felt like I was at a 5 Start Hotel! The staff was amazing and every amenity was offered! I would definitely stay here again!!! The 24 hour business center and fitness center were just two of the wonderful amenities! Room Service was polite and FAST!
March 25, 2013
Rated 5 out of 5 by Highlander Staff make the difference
A few room issues e.g. terrible airconditioner. BUT the staff are truly excellent. Very good restaurant food as well & the best Margaritas on earth!! Breakfast, main restaurant, bar staff, front desk : all superb staff that wanted to help. New Gym was a +. I will stay here again.
April 6, 2012
Rated 4 out of 5 by Kevin13 Staff was great
While staying at your hotel I was very happy with the attnetiveness of your entire staff.
The TV in my room did not work and at check out I did mention this and was delighted when the front desk staff adjusted my final bill to reflect this minor inconvienance.
I was very happy
November 17, 2011
Rated 4 out of 5 by carolyn friendly staff
The staff here were great. The gentleman who signed us in was helpful.Sasha and Darren the mangers on the days we were there answered all our questions about The area and were a great help to us.The shuttle drivers Janet, Sam, Amon were great drivers .we would stay here again.
March 15, 2012
Rated 2 out of 5 by Gdawg Public areas are nice, rooms not so much.
The room quality in this hotel has been decreasing in the year that I've been traveling there. This trip was the worst. My towels were torn, the bathroom was less than clean, a less than working desk chair, only TV, etc. Sucks to be SPG gold and constantly get icky rooms.
April 27, 2013
Rated 1 out of 5 by Ziggy Did not have GOLDEN experience at ALL
Place was old and run down ... the staff was to interested in selling upgrades to the club then recognizing there SPG members -- they were not flexible about adding more rooms to reservations ... just a absolute BUST -- would not and will not go back -- try someplace else
July 9, 2012
Rated 4 out of 5 by Srhtucson Very nice. Very quiet
The front desk staff was great. Te room was big with updated linens and a flat screen tv. My only concern is that the bathtub and shower fixtures were outdated and should be changed out but overall great value and nice room convenient to more than just the airport.
January 20, 2013
Rated 3 out of 5 by Checkout Average Hotel Stay
A average hotel that's showing it age even with updates. Was given a room above NOISE pool pump and equipment. Room was crowded with furniture, to get out to the balcony you had to move a chair and lamp.
All the Personal I came in contact with were very pleasant.
October 23, 2012
Rated 3 out of 5 by BOBO413 Hotel needs work
Room needs improvement. Bathroom door did not close, air conditioner too loud. Shower old and did not drain well.
The meeting rooms were good. Food was good. Need to have more staff available when large groups are staying. Shuttle service to/from airport good.
March 12, 2012
Rated 4 out of 5 by minesweeper Good Stay, Nice Pool
Good, clean hotel. Sheraton club was nice - great hot breakfast. Internet was superfast allowing me to conduct multiple large ups/downs in no time. Pool area was well worth it and a great place to work. Staff could have done a better job with SPG recognition.
December 4, 2012
Rated 3 out of 5 by CP677 Needs updating
Stayed 3 nights. Room decor was okay, but was next to noisy road. If I go back will ask for room facing courtyard. Gym is too small, line-ups for equipment and one eliptical in need of repair. Staff in Club Lounge very nice, but did not know where Toronto is!
February 2, 2012
Rated 4 out of 5 by Meesh1965 Great Stay
My company set me up in this hotel for 4 nights when I went to Phoenix for training. I didn't know what to expect & I was pleasantly surprised. It is a well maintained older property. The staff was very friendly, professional, helpful & funny! My room was average looking but the chair with ottoman was so comfy to kick back in & the bed & PILLOWS were awesome! Best sleep I have had in a long time. The only bummer about the room was no mini fridge & they need new carpet in the rooms.The pool area was really nice & welcoming with plenty of seating & lounge chairs. The pool itself was clean & the perfect temp. The restaurant / bar had delicious food & awesome drinks at reasonable prices. The wait staff was wonderful. I ordered room service 1 night & the gentleman that took care of my order & bringing it to me was awesome! It was conveniently located off the fwy & close to downtown where I had to go every morning for my training. I only wish my hubby was with me to enjoy the stay. If I need to go to Phoenix again, I would stay here again.
May 3, 2013
Rated 4 out of 5 by Sherman hotel shuttle runs every half hour
hotel shuttles running every half hour is a huge plus from this hotel. I stayed at the 1 King Bed room of the club level, and the room is spacious with huge and comfortable bed. Room was quiet at night. The lobby is good looking, so is the pool and fireplace area. The bathroom is new and I like the decorations.
Now the negatives:
club floor is NOT good value if you are wondering if you should buy up to it. The club floor looks basically like other floors with a club lounge, and there are very few amenities in the club lounge outside of hours (less than 5 beverages in the fridge and that's it). Breakfast only opens till 9AM (I feel they should open AT 9AM), and my room was missing a booklet that introduces the hotel, and the notepad in my room was used by some one else before. The pool area also closes early at 10PM. There's a wireless Internet blind spot in my room, and it happens to be close to the power outlet at my desk, so when my phone is charging I don't get wireless Internet on it. There is not much business surrounding the hotel.
March 19, 2013
Rated 4 out of 5 by OH50 Excellent Value and Location
Staff was great both at reception and in the club room. Having access to a shuttle to and from the hotel to the airport is a great amenity.
Great Cash & Points Option!
Near Scottsdale and not too far to Sedona
August 9, 2013
Rated 4 out of 5 by Sully707 Close to everything!
Great place, staff was great too. Would have liked a room a bit closer to the front entrance. I was in the far corner. Restaurant was great too. It was really hot, AC struggled to keep up. I would definetly come back. Overall a super location.
July 29, 2012
Rated 5 out of 5 by Bkdevil Great stay
Stayed with my wife and to kids, everything was great. Staff really made the stay perfect. So friendly and helpful. Close to airport of course, but lots of shopping, restaraunts close by and good spot to be for anywhere in Phoenix area.
March 8, 2013
Rated 2 out of 5 by JP74 New year's party not under control
I spend the night in order to catch an early flight the next morning. People from the new year's party stayed in the room aisles before and after the party. Police came to put thing on order, not a good experience, I didn't sleep well..
January 3, 2013
Rated 2 out of 5 by Lucky11 Service
Ultimately I realize it is my responsibility for waking up but when you place a call with the front desk for a wake up call and don't receive it it can not make you happy. Thank God I set a back up alarm or I would have missed my plane.
December 18, 2012
Rated 5 out of 5 by Mariner930 Another trip
I always stay at this hotel when I need to fly to and from the Phoenix airport. The location but most of all the staff is what brings me back. A great place to stay before an early morning flt or a late arrival back to AZ
April 25, 2013
Rated 3 out of 5 by Tiggerman12 Nice hotel but it needs renovation
Rug flooring gives the impression of an old and dirty motel. However, the amenities and features offered are very nice complimentary to a 4-Star Hotel. Nice pool and restaurant. I also like their fitness room very much.
March 23, 2013