Rated 5 out of 5 by PatC Good service...
Key did not work to get the elevator up to the Club Level, however a maintenance guy on 4 happened to summon the elevator while I was struggling to get the key to work. He let me into my room and returned 10 mins later with a functioning key. I had 3 pieces of luggage, so I was glad I did not have to walk all the way back to the lobby to get a functional key.
March 16, 2013
Rated 2 out of 5 by SAK63 Poor HOtel - Needs Improvement
Had to wait 55 minutes for the airport shuttle and needed to call 4 times before they got there. restaurant was next to ballroom in which there was a large party going on and very noisy. Got to be so bad I decided to take my food to my room. By the time I got it (took almost 40 minutes) and got it upstairs it was ice cold. Just very poor all around!
October 17, 2012
Rated 5 out of 5 by trainer123 What a fabulous staff!
I love this hotel. The staff greets me by name every time I enter the hotel. If there is anything I need, they go above and beyond my expectations to deliver. It is a great place to stay for my company due to proximity to our offices. I will stay here every time I come to Phoenix for work.
February 4, 2014
Rated 4 out of 5 by RecurringGuest Late Night Staff Is Great!
I have never had a bad stay at this Sheraton. Ricky on the overnight shift was especially helpful. He helped me with my internet service, (someone else simply advised I call the help desk), opened a difficult package for me and allowed me to borrow an umbrella without my having to ask for it. He went above and beyond to help me. Thank you, Ricky.
March 9, 2013
Rated 2 out of 5 by Cobra Not what it used to be
The hotel is getting shabby, e.g., paint pealing off of exterior walls. The noise level from the pool and groups of children and teens staying at the hotel and on Starwood floors was unacceptable - not controlled by staff until threatened to call the police at 10:30 PM. The food in the restaurant is below standards and used to be much better.
March 17, 2013
Rated 2 out of 5 by beantown2k Disappointed
Odor in the NO SMOKING room was very disappointing.
Dining service was extremely slow. We had to request drink refills and call the waiter to our table 3 times.
Housekeeping was knocking on my door at 8:05 AM and again at 8:10 AM asking me when I was leaving and check out was not until noon on Saturday
First and last stay, FOR SURE!!!
August 4, 2013
Rated 5 out of 5 by crgg1 great stay
had a wonderful stay, staff was very helpful, club lounge was excellent will stay again
March 20, 2014
Rated 3 out of 5 by pikejo Hotel needs upgrading
Hotel is a little "tired". Needs updating. Several projects such as fitness upgrade appear in process. But my room was a little on the tired side. The work area was old. The breakfast buffet was average--food quality was ok. I think once upgraded, the location is pretty good--close to airport and close to restaurants in Tempe.
March 9, 2012
Rated 2 out of 5 by Itwasok I would try across the street
The room was scuffed, nicked, worn and tired looking. Service at the restaurant and bar was slow and they always got my order wrong. The carpeting was dirty and had ripples in it in which you can trip on. The staff was great, but the hotel outside of the lobby needs a total remake - especially the first floor carpeting.
March 23, 2013
Rated 1 out of 5 by VV14 This hotel is not good
As a platinum member, I have not stayed in a hotel in such a need of a thorough cleaning/upgrade. The carpet in the room was stained, the fixtures were old/dirty and the was a toe nail on the closed toilet lid when I checked in -- it was aweful!
February 5, 2014
Rated 5 out of 5 by GeekWill21 Wonderful trip made better
Originally I just needed a room for one night, wasn't too picky or worried. Ended up upgrading to Club Level, which turned out to be a wonderful decision. The food was amazing, comfortable beds, and the staff was very friendly. I had a great time, and will be making the Sheraton a preference from now on.
November 10, 2013
Rated 3 out of 5 by Disapointed Conditions of hotel
Had to be switched to another room after finding out no hot water. 2nd room sink pluged up. Called for hotel to fix and nothing. Bathtub badly repaied large piece chipped out. Club room, well what a joke very misleading, basically a room with two large tv's and a sitting room. LOL wont stay here again:(
January 25, 2013
Rated 5 out of 5 by William591 Excellent Staff
Besides the room being very clean and comfortable, what really made my stay excellent was the hotel staff, both at the front desk and at the restaurant/bar.
February 26, 2014
Rated 1 out of 5 by jpw1 Lip Stick on a pig
The hotel has done some renovation to commons. the beds are comfortable and tvs are new. The bathrooms are a disgrace and the hall carpet was bubbling and while probably newer not clean looking. My shower did not work and the fixture were original from whenever the hotel was built in the 1970's
January 24, 2013
Rated 2 out of 5 by Flyer32 Worst stay
Upon arrival and check in, I was told gold members do not receive upgrades. I was given a room with a view of a back alley and garbage. When I called the front desk and asked for a better view, I was told they would call me in room after checking for something better but they never responded.
July 6, 2012
Rated 2 out of 5 by Traveller Hotel needs refresh
Wifi problems - had to be moved to a second room where the Wifi worked. Wifi problems well known by staff in specific rooms.
Both rooms had a chemical odor I believe from some kind of odor neutralizer. Carpets worn in rooms and hallways making hotel seem dingy and dirty.
Poor value for price
January 26, 2013
Rated 5 out of 5 by chalcoach Good home base for Spring Training
We were pleasantly surprised with our room. It was clean, large, with good beds, free bottled water, and comfortable beds and pillows. The club lounge exceeded our expectations I would recommend this hotel to anyone coming in for Spring Training as it is very close to Tempe Diablo Stadium.
March 25, 2013
Rated 4 out of 5 by MDT2012 Week long Stay
The breakfast buffet was good, EXCELLENT Bacon!
The pool and bar were great.
Staff was very helpful and accommodating.
The Bed, a single queen was horrible!
Felt like I was on the box spring. RM 306.
Other than that, the stay was good and would recommend it to Friends and Colleagues.
May 21, 2012
Rated 4 out of 5 by Katinki Your staff takes the extra step. Thank you.
Very nice hotel especially with the pool and fireplace area. The equipment at the new fitness room is excellent. What made me feel so comfortable was your sales and counter staff who made the difference and always took the extra step with any request I had. Thank you! Will return asap.
May 25, 2012
Rated 5 out of 5 by Joanne10 Triathlon
Had a great stay at the Sheraton Airport hotel. Room was ready early a big plus. Also nice to have the bottled water in the room and the Starbucks on sight. We stay here in the summer before we leave for Hawaii and again after our late night flight into phoenix always great emplyees!
November 23, 2012
Rated 5 out of 5 by Terri14 Review
my visit was a pleasant and the shuttle staff was awesome. They were ready and waiting to pick me up or take me to my destination. They allowed me to check in early to prepare for a business meeting. Would definitely say here again.
January 15, 2014
Rated 4 out of 5 by travelers SHeraton lack of recognition
Sheraton has changes its policy and I am NOT happy with them. I khave been a retired gold crown member for many years and used to get an upgraded room on the club floor from time to time. That hasn't happened for a couple of years and I'm frustrated with this lack of recognition.
January 22, 2013
Rated 5 out of 5 by Highlander Staff make the difference
A few room issues e.g. terrible airconditioner. BUT the staff are truly excellent. Very good restaurant food as well & the best Margaritas on earth!! Breakfast, main restaurant, bar staff, front desk : all superb staff that wanted to help. New Gym was a +. I will stay here again.
April 6, 2012
Rated 5 out of 5 by jaques27 great place to stay
excellent service, clean and friendly
March 10, 2014
Rated 5 out of 5 by Mona Best Hotel Stay Ever!
From check in to check out, I felt like I was at a 5 Start Hotel! The staff was amazing and every amenity was offered! I would definitely stay here again!!! The 24 hour business center and fitness center were just two of the wonderful amenities! Room Service was polite and FAST!
March 25, 2013
Rated 5 out of 5 by Valentine16 Very Nice
The room and staff were extremely nice. However my card and the original card on file was charged twice for my food service. Otherwise stay was great!
February 18, 2014
Rated 5 out of 5 by Zed2020 EXCELLENT!
This hotel is always top-notch and reasonable. My wife and I also really enjoy the SPG Club and the Club's morning and evening food and snacks. My wife said as we were leaving, "Sheraton/Starwood really does do lots of little extras." ... I guess that's why we keep coming back!
May 9, 2013
Rated 4 out of 5 by Kevin13 Staff was great
While staying at your hotel I was very happy with the attnetiveness of your entire staff.
The TV in my room did not work and at check out I did mention this and was delighted when the front desk staff adjusted my final bill to reflect this minor inconvienance.
I was very happy
November 17, 2011
Rated 4 out of 5 by carolyn friendly staff
The staff here were great. The gentleman who signed us in was helpful.Sasha and Darren the mangers on the days we were there answered all our questions about The area and were a great help to us.The shuttle drivers Janet, Sam, Amon were great drivers .we would stay here again.
March 15, 2012
Rated 2 out of 5 by Gdawg Public areas are nice, rooms not so much.
The room quality in this hotel has been decreasing in the year that I've been traveling there. This trip was the worst. My towels were torn, the bathroom was less than clean, a less than working desk chair, only TV, etc. Sucks to be SPG gold and constantly get icky rooms.
April 27, 2013