Rated 4 out of 5 by Dave43 Time for a Rehab
This facility is ready for a rehab of the rooms. One of the lamps on the wall next to the bed was loose and flopping. Staff was super and dinner was great.
April 5, 2013
Rated 5 out of 5 by Sha49 Great place
We did a park and fly. It was great to stay at a place with very comfortable beds and a clean room. We would stay there again.
June 17, 2013
Rated 3 out of 5 by lucy661 room
everyone was super friendly, the only downfall a full nbed for the 2 of us, we were told they would switch us the next day. never happened, so we made due.
March 28, 2012
Rated 4 out of 5 by Joan13 Great Hotel
This attractive hotel with friendly staff is conveniently located near the Sky Harbor airport. Food is excellent and the pool area is well maintained.
January 4, 2013
Rated 4 out of 5 by Melo Excellent Hotel
Conveniently located, plenty of parking and beautiful landscaping. Staff friendly and knowledgeable. Rooms clean and balconies are a welcome luxury.
May 8, 2012
Rated 4 out of 5 by Sue426 Staff
The club floor attendant was very helpful and attentive.thank you.
July 21, 2013
Rated 5 out of 5 by Sharlene Taken Care Of
Excellent staff in every area of the hotel! My room was very comfortable and clean. The food was great. No complaints and I was there for 5 days.
January 29, 2013
Rated 5 out of 5 by Mea33 Sheraton never dissapoints
Honestly, awesome rate, great staff, ammenities were amazing; cant say enough great things :)! They were so accomodating :)! Had a BLAST!
August 20, 2012
Rated 4 out of 5 by didi12 Good, but not great hotel!
I was in an older room and it was cold and drafty. Lobby looks great and the bar, restaurant area, but the rooms need to be refreshed.
February 14, 2013
Rated 5 out of 5 by JMD83 One night in Phoenix
Very pleasant and professional staff.
Room and accommodations were beyond expectations.
Just a quick stop on our trip, but memorable.
May 16, 2012
Rated 3 out of 5 by johnqpublic No hot water
My room did not have hot water for the duration of my 4 night stay. Neither did most of my colleagues. Disappointed to say the least.
February 11, 2013
Rated 5 out of 5 by Jennifer2013 great hotel
The hotel and food were fantastic. Everyone was very helpful and room was very clean.
June 29, 2013
Rated 4 out of 5 by SanAntonioRose Where's the staff?
Everything about this hotel was perfect...except...no staff in the cafe. Couldn't find anyone to get coffee so finally left.
April 20, 2013
Rated 5 out of 5 by tim1946 Helpful Staff Members
Satff very concerned about student no-shows. Check with me often. Provided small lunch. very helpful and concerned staff.
November 2, 2012
Rated 4 out of 5 by LeFL Love the location of this hotel
The staff is especially attentive. The club lounge is great. Beautiful well cared for facility.
May 26, 2013
Rated 5 out of 5 by Herbkid Very relaxing and beautiful pool and great food!
Loved the food at the resturant and friendly staff! Enjoyed sitting out by the beautiful pool and relaxing setting.
October 4, 2012
Rated 3 out of 5 by Michael1955 Disappointing
This hotel needs refreshing. Carpets have spots, even on the lounge floor. Dreary; out of date. Luke warm shower.
January 16, 2013
Rated 2 out of 5 by JanaB Room air conditioner
Was ridiculously loud and kept me awake most of the night, even with earplugs. Will not be returning.
April 7, 2013
Rated 4 out of 5 by Lcook Good Value
Comfortable, clean, and great location, our only comment is that the room did not have a refrigerator.
March 29, 2013
Rated 1 out of 5 by Hm7575 Lousy experience
Does not deserve to be under Sheraton
Flag needs complete redo is more like a motel but costs like a hotel
January 20, 2013
Rated 5 out of 5 by aparr40 Excellent airport hotel
This is a very comfortable hotel and the staff go out of their way to be helpful. Thank you.
March 31, 2013
Rated 4 out of 5 by FISHINGMI FISHINGMI
This hotel is in a very good area and being close to the freeway I never heard any road noise.
November 14, 2012
Rated 4 out of 5 by Martika What you expect from a Sheraton!
Sheraton furnishing, comfy bed, local shuttle. First time here, not the last time- surely!
September 28, 2012
Rated 4 out of 5 by loobs venlonaer
The bathroom of the king bedroom should be larger, difficult for 2 people to maneuver.
October 2, 2012
Rated 4 out of 5 by Lynne70 Great location, easy to find.
The best part about this hotel is the staff. They are all friendly and accommodating.
January 1, 2013
Rated 2 out of 5 by TXHDRIDER This hotel is not worth staying at
TV didn't work
No recognition as a gold member
Room close to street and very noisy
January 28, 2012
Rated 2 out of 5 by Kyle63 Not Up to Same Standards
I have stayed at this hotel before and found it very good. This stay, however, was a major disappointment. When I checked in, the check in person appeared not very well trained. There was no recognition of my Platinum status, something that happens most other places. Then, I asked for a quiet room. The person put me right next to the main elevator. I then returned and requested another room. This time, I received a room where for thirty minutes I waited while the technicians cleaned out the air conditioning units torn from the walls. They worked hard to finish, but I needed to change for a dinner. Then, as I showered I found that I had one towel for the whole stay and only one pillow on the bed. Ultimately, they brought new ones, but I wasted time even having to make what should have been standard. Finally, I went to request a wake up call and found the found the phone not functioning properly because you could hear parts of the phone loose in the receiver. Again, I have stayed here before and never experienced the problems, but things clearly have fallen down since the last stay a couple of months ago. I hope that the changes will be reversed as it is relatively nice property near the interstate and airport.
March 23, 2013
Rated 5 out of 5 by John service
Club hostess on evening of 5/24 was excellent.
May 26, 2013
Rated 4 out of 5 by omerino Great stay
Excellent value. Staff and ameneties were great! Awsome fitness center.
June 15, 2012
Rated 3 out of 5 by Judi Good location
Did not feel welcome. Traffic could be heard all night.
January 24, 2013