Rated 3 out of 5 by Checkout Average Hotel Stay
A average hotel that's showing it age even with updates. Was given a room above NOISE pool pump and equipment. Room was crowded with furniture, to get out to the balcony you had to move a chair and lamp.
All the Personal I came in contact with were very pleasant.
October 23, 2012
Rated 3 out of 5 by BOBO413 Hotel needs work
Room needs improvement. Bathroom door did not close, air conditioner too loud. Shower old and did not drain well.
The meeting rooms were good. Food was good. Need to have more staff available when large groups are staying. Shuttle service to/from airport good.
March 12, 2012
Rated 3 out of 5 by CP677 Needs updating
Stayed 3 nights. Room decor was okay, but was next to noisy road. If I go back will ask for room facing courtyard. Gym is too small, line-ups for equipment and one eliptical in need of repair. Staff in Club Lounge very nice, but did not know where Toronto is!
February 2, 2012
Rated 4 out of 5 by minesweeper Good Stay, Nice Pool
Good, clean hotel. Sheraton club was nice - great hot breakfast. Internet was superfast allowing me to conduct multiple large ups/downs in no time. Pool area was well worth it and a great place to work. Staff could have done a better job with SPG recognition.
December 4, 2012
Rated 4 out of 5 by ByronDec Fees Charged...
I always request the "club" floor. I got the "club" floor the first night (Dec.19th) but not the 2nd night (Dec 25th) AND YET I PAID THE SAME RATE! Why?
December 29, 2013
Rated 2 out of 5 by rita1234 bad experience
The experience with the room was okay exept for the musty smell however, my teasm dining experience both dinner and breakfast was awful-need to train wait staff worst experience both meals for my team of 5 people will never go back to this hotel.
September 8, 2013
Rated 4 out of 5 by Meesh1965 Great Stay
My company set me up in this hotel for 4 nights when I went to Phoenix for training. I didn't know what to expect & I was pleasantly surprised. It is a well maintained older property. The staff was very friendly, professional, helpful & funny! My room was average looking but the chair with ottoman was so comfy to kick back in & the bed & PILLOWS were awesome! Best sleep I have had in a long time. The only bummer about the room was no mini fridge & they need new carpet in the rooms.The pool area was really nice & welcoming with plenty of seating & lounge chairs. The pool itself was clean & the perfect temp. The restaurant / bar had delicious food & awesome drinks at reasonable prices. The wait staff was wonderful. I ordered room service 1 night & the gentleman that took care of my order & bringing it to me was awesome! It was conveniently located off the fwy & close to downtown where I had to go every morning for my training. I only wish my hubby was with me to enjoy the stay. If I need to go to Phoenix again, I would stay here again.
May 3, 2013
Rated 4 out of 5 by Sherman hotel shuttle runs every half hour
hotel shuttles running every half hour is a huge plus from this hotel. I stayed at the 1 King Bed room of the club level, and the room is spacious with huge and comfortable bed. Room was quiet at night. The lobby is good looking, so is the pool and fireplace area. The bathroom is new and I like the decorations.
Now the negatives:
club floor is NOT good value if you are wondering if you should buy up to it. The club floor looks basically like other floors with a club lounge, and there are very few amenities in the club lounge outside of hours (less than 5 beverages in the fridge and that's it). Breakfast only opens till 9AM (I feel they should open AT 9AM), and my room was missing a booklet that introduces the hotel, and the notepad in my room was used by some one else before. The pool area also closes early at 10PM. There's a wireless Internet blind spot in my room, and it happens to be close to the power outlet at my desk, so when my phone is charging I don't get wireless Internet on it. There is not much business surrounding the hotel.
March 19, 2013
Rated 4 out of 5 by Sully707 Close to everything!
Great place, staff was great too. Would have liked a room a bit closer to the front entrance. I was in the far corner. Restaurant was great too. It was really hot, AC struggled to keep up. I would definetly come back. Overall a super location.
July 29, 2012
Rated 4 out of 5 by LMP20129 This hotel has great amenities
I was at this hotel for business. The food was great, and for networking, there was plenty of space to move around. The staff was courteous and friendly. I would recommend this hotel for anyone wanting to host activities at it.
October 6, 2013
Rated 5 out of 5 by Bkdevil Great stay
Stayed with my wife and to kids, everything was great. Staff really made the stay perfect. So friendly and helpful. Close to airport of course, but lots of shopping, restaraunts close by and good spot to be for anywhere in Phoenix area.
March 8, 2013
Rated 2 out of 5 by JP74 New year's party not under control
I spend the night in order to catch an early flight the next morning. People from the new year's party stayed in the room aisles before and after the party. Police came to put thing on order, not a good experience, I didn't sleep well..
January 3, 2013
Rated 2 out of 5 by Lucky11 Service
Ultimately I realize it is my responsibility for waking up but when you place a call with the front desk for a wake up call and don't receive it it can not make you happy. Thank God I set a back up alarm or I would have missed my plane.
December 18, 2012
Rated 4 out of 5 by Brian45 Tempe Sheraton Hotel
Our stay was one night.
Good location, easy access to the Phoenix airport, and restaurants.
Staff was great and helpful.
Room was clean with current amenities.
Would stay at the Tempe Sheraton again.
October 24, 2013
Rated 5 out of 5 by Mariner930 Another trip
I always stay at this hotel when I need to fly to and from the Phoenix airport. The location but most of all the staff is what brings me back. A great place to stay before an early morning flt or a late arrival back to AZ
April 25, 2013
Rated 3 out of 5 by Tiggerman12 Nice hotel but it needs renovation
Rug flooring gives the impression of an old and dirty motel. However, the amenities and features offered are very nice complimentary to a 4-Star Hotel. Nice pool and restaurant. I also like their fitness room very much.
March 23, 2013
Rated 3 out of 5 Ah, ok for a night or two
Hotel just feels old. Hair Dryer and Iron are falling apart. Pool is freezing cold (upper 70's perfect swimming weather).
pluses are that it is in a good location for getting around. Rooms are clean and well stocked.
January 25, 2013
Rated 2 out of 5 by Traveler58 Too much deodorizer
Room was average. But the place STANK from so much smelly "sweet" deodorizer. Had to open walldoor for quite a while to get rid of smell and it was a nonsmoking room. No working clock in room.
October 26, 2013
Rated 4 out of 5 by Pam327 My Stay at Sheraton Tempe
Wonderful hotel with a beautiful pool and fitness center. Beds were extremely comfortable and loved the robes. Club level amenities offered excellent breakfast - happy hour was so so. Very convenient to everything.
May 22, 2012
Rated 4 out of 5 by grnmtn Excellent Service
Stayed here one night at the expense of an airline due to a missed flight connection . All staff at check in, restaurant, check out were pleasant and accommodating. Restaurant food was excellent.
October 15, 2013
Rated 4 out of 5 by OH50 Excellent Value and Location
Staff was great both at reception and in the club room. Having access to a shuttle to and from the hotel to the airport is a great amenity.
Great Cash & Points Option!
Near Scottsdale and not too far to Sedona
August 9, 2013
Rated 4 out of 5 by didi12 Surprising and nice features
The fitness center looked newly remodeled and was great. Good equipment and roomy! Room are good and like the restaurant and lobby area. Can have a meeting and dinner or breakfast in an open and high energy area.
January 26, 2013
Rated 2 out of 5 by tisauer Not Good
Had issues with wireless during the evening. was told it was because the Hotel was full. Can't stay there if internet doesnt work. My room didnt have a clock. Staff has always been great. place needs some work.
January 17, 2013
Rated 2 out of 5 by Disappointed0123 Needs Improvement
Front desk staff in need of customer skills training. Conference rooms carpets and seats are filthly, hotel rooms are dated, refrigerator/microwave placement in rooms an afterthought.
October 24, 2013
Rated 5 out of 5 by Robs24 Great
Overall great stay. Staff was helpful and knowledgable about the area. Hallways looked a little worn but heard hotel a remodel was in the future. Service made up for it.
November 8, 2013
Rated 4 out of 5 by vevera Nice Restaurant
Very nice restaurant. Helpful staff all through. We had lunch. Very good.
December 28, 2013
Rated 3 out of 5 by bctraveller standard
decent hotel. changeover on internet access process during our stay was not communicated well. bill on checkout was not calculated correctly, but was fixed immediately upon discussion. staff was good.
March 24, 2013
Rated 5 out of 5 by Lacy Always Welcome
We are always welcomed when we stay at this hotel. It is close to airport and a comfortable place to stay. The staff goes out of their way to be helpful and get you what you need to enjoy your stay.
March 4, 2013
Rated 4 out of 5 by Bill2747 This hotel has a great location
We have stayed at this Sheraton before and really like the location. Staff is very helpful and pleasant. The only issue we had was the room heat but the outside temperatures were at a 20 year low.
January 20, 2013
Rated 5 out of 5 by Nini13 Great Place to Stay
The convenience of a shuttle because it is located near the airport. Starbucks coffee as complimentary. Nice small patio for reading the newspaper or searching for shopping places on your ipad.
July 16, 2013