Rated 3 out of 5 by IS96 Nice hotel / Air Conditioner too loud
Very nice hotel and rooms. Sheraton beds are always so comfortable! Unfortunately the A/C in my room was quite loud so every time the A/C came on (throughout the night), it was loud enough to wake me.
July 14, 2014
Rated 4 out of 5 by Orland15 Start of trip
We always stay here before the start of a vacation. It is a great way to start. It is also nice that we can leave our car hear and be shuttled to the airport by the hotel. Thanks Sheraton.
July 2, 2014
Rated 3 out of 5 by didi12 Bring the renovation on
I am so glad to see that the renovation has begun on this hotel. Great location and I love the fitness center.
June 27, 2014
Rated 1 out of 5 by HotelCritic99 Terrible Stay
Rented two rooms on the club floor which were very small, one had a view of the street and the other a view of a brick wall. Bathrooms were too small and rundown. This hotel advertised itself as a non-smoking facility, yet there were people smoking in their rooms. I complained yet nothing was done. Hotel noise is very loud and walls are paper thin so do not expect a restful night. If you want a Sheraton brand in the PHX airport area, go to the Four Points or the Loft nearby.
March 30, 2014
Rated 4 out of 5 Hotel needs room upgrades
Bath room below Sheraton standards and needs some upgrades
June 26, 2014
Rated 5 out of 5 by Jackandgail1 Staff at the Tempe Sheraton
The hospitality of the staff from the maintenance people to the front desk is simply outstanding. You cannot pass an employees without getting a smile and friendly greeting. Jannelle and Lindsay at the front desk never fail to be helpful in making your stay as pleasant as possible.
June 4, 2014
Rated 5 out of 5 by Annie04 Wonderful Stay, Elegant Setting, Met every need!
We LOVED our stay at the Sheraton Phoenix Airport Tempe. It was delightful in every way - beautiful setting, lovely pool and great exercise room, loved the business center with multiple computers so several were always available! Our room was a pleasure in every way - beds very comfortable and loved the comfy comforters & pillows! The bathroom had elegant fixtures, and we loved the complimentary beverages as well! We had to drop someone off for a very early morning flight and it was so great to be so close to the airport. The staff couldn't have been any better! Very helpful, kind, thoughtful and accommodating! We're so glad we had the wonderful privilege of staying there!
August 26, 2013
Rated 3 out of 5 by Magarac Good, but not consistent
Travelling on business, I really enjoyed my stay and felt quite comfortable in this clean and well-maintained property. When I first checked in on Friday for an overnight stay, the front desk staff-member went out of her way to make me feel welcome and at home. My Gold status was acknowledged and my room automatically upgraded. She also offered me the choice of welcome points or beverage at the bar, and asked whether I had any particular preferences in terms of amenities that would make my stay more comfortable. Clearly her training was impeccable and her manner polished through years of excellent client service.
Two days later I checked in again for another overnight stay. This time my experience was quite different. The gentleman at the counter did not acknowledge my Gold status and gave me a standard room. When I mentioned to him that I was a Gold Preferred member, he said "oh, okay" but did nothing more. I asked him whether I could have my welcome drink, but he told me he had already given me the bonus points. When I asked him whether I could have an upgraded room, he looked annoyed and told me he would have to speak to someone. After a few moments of awkwardly waiting for something to happen, I told him not worry about it as I was only staying the night anyway at which point he said "okay", returned my card to me, and went about his business. I went up to my room feeling less than impressed. Perhaps I was just spoiled by the really first class service which I had received on Friday, so that my expectations for same were very high on Sunday.
Perhaps the most disappointing of all... I sent an eMail to the hotel manager once I returned home, recounting my experiences both positive and negative, but two weeks later I have yet to receive the courtesy of either an acknowledgement or a reply from the manager. Ultimately my stay was comfortable and certainly more than adequate. Some improvement in client service will bring this hotel from good to great.
September 19, 2013