Rated 5 out of 5 by TiredLady Very awesome staff at this hotel!
Missed my connecting flight to SNA on Saturday, August 13th. AA put me up in another hotel but the line to get the only shuttle to that hotel was about 2 hours long. (They only had one small shuttle running & it only seated about 10ppl.) The Sheraton van stopped and I asked if the hotel had any availability - he called and they did so I hopped on. After checking in for the night, Orlando, the front desk gentleman, gave me a toothbrush, toothpaste, a shaver, some gel and was wonderful. He put me on the list for the shuttle back to the airport @ 6am. That morning he was still working the desk and again wonderful. My treatment at this Sheraton was much needed kindness after having spent all day waiting for a plane, only to have delay after delay, sitting on the tarmac for over an hour, waiting to get help in Phoenix for over two hours, waiting for the original hotel shuttle for over an hour. The shuttle gentleman and his dad were also amazing.
THANK YOU ALL VERY MUCH!
August 15, 2016
Rated 1 out of 5 by pilot62 Never stay - drive farther & avoid at all costs
I have over 30 years dealing with customers, treating them fairly, I know good customer service is & can clearly see thru some who does not. This is PHOENIX and it's 110 outside! This hotel has decided to update the rooms without replacing the tired A/C units. When I told the front desk my wasn't cooling, her response was " A guest just checked out & never complained" ?? - Room was over 80 when I arrived, moved to another room where the A/C unit made so much noise I couldn't sleep. Elevator in-operative near my room, and executive lounge yep A/C broken too.
DO NOT STAY HERE EVER !!!
August 12, 2016
Rated 3 out of 5 by daveh0432 Club lounge is important
The club has been closed for weeks just because of a broken air conditioner. Why is it taking so long? The club is one of the main reasons I chose this hotel chain. Having food service in the restaurant doesn't cut it,
July 23, 2016
Rated 5 out of 5 by jcastle Amazing
We stayed here for 4 night, and the staff was always amazing! They went out of their way to help us out! Will definitely stay here again next time!!!!
July 22, 2016
Rated 2 out of 5 by Circumspect22 Facts, clinical:
- Likely > 10 years since prior renovation, bottom 10 percentile of Sheraton hotels
- Air-conditioning pre-dates 2000, bottom 2 percentile of Sheraton hotels
- Internet speed analyzed: bottom 2 percentile in US, likely more deficient than all Sheraton hotels
- Bathroom Amenities/Quality: cramped, toilet operation questionable, bottom 10 percentile Sheraton hotels
- Staff are friendly
Would strongly recommend seeking alternative Sheraton facilities even if priced 20-40% higher. Price not indicative of quality of stay (as required, no specific pricing data will be provided)
July 14, 2016
Rated 2 out of 5 by SAK63 Hotel has deteriorated despite renovations
I used to love this hotel but this stay was so inferior it makes me wonder if I should cancel all future reservations there. From having to wait 45 minutes fr an airport transfer to a club lounge with nothing to drink and a make shift set up in the lobby -- it needs major improvements. This compounded by the fact that more points are needed for a reward night.
June 28, 2016
Rated 1 out of 5 by Victor1805 What happened to this hotel?
First I will say I've been with SPG since 1999 and I've been platinum for almost 10 years. I've stay at this property a lot of times over a period of several years. They used to be right on point with just about everything! That's just not the case anymore I'm not sure if the management team has changed or what.
My wife and I decide to do park and fly while we spend the weekend in L.A. For our anniversary. So we check-in and everything is just ok nothing special which is ok it was kinda late. We fly out early and everything seems ok except the fact that park and fly is 10 dollars a day which defeated the purpose of us even staying there. Whatever I'll deal with it though. So our plane lands back in phx from LA and I call the hotel. The girls tells me that the shuttle should be by in 10. So we wait and over 20 minutes later I call back because it's 111 outside. She assures me he will be there any minute that she's sorry they had a shift change. After another 20 minutes (45 minutes total wait time) I couldn't wait any longer ITS 111 OUTSIDE!!! I take a 20 dollars taxi ride to the hotel. The driver however did call me while I was about halfway to the hotel. I explained I couldn't wait anymore so we took a taxi. He wasn't apologetic at all which surprised me. So I'm writing this because I did a survey and nobody responded to me and it's been a week. Whoever manages this hotel really needs to get it together and start taking care of its guests!!!!!!!!
June 14, 2016
Rated 5 out of 5 by beachie room needs
The desk needs a lamp or lighting, very dark to work on and use the coffee. Tub needs new strips slippery or a grab bar--nothing to hold onto when exciting shower
May 25, 2016