Rated 3 out of 5 by oca123 Airline Comped Stay
when first checked in I was put in 165 which was in a far corner behind a velvet cordoned off area, next to services. I requested my room to be changed because it felt so odd in that location. New room was fine - the room was updated but obviously still a bit out of date. I ordered room service which arrived quickly but the food was not worth the cost. Had meatloaf which was dry and i don't believe made that day. Gravy was more like spread than gravy. Mashed potatoes we dry and not well seasoned, and didn't have chilis in it as described. Tortilla soup and bisket was really good. I didn't stay long enough to make recommendations below.
September 22, 2014
Rated 5 out of 5 by pjprez Great airport hotel
We checked in late. I asked for a room near the desk and it was no problem. We ordered room service. It was fast. The food was hot and very good.
Early check out was simple. The room was clean and comfortable.
September 15, 2014
Rated 3 out of 5 by Dallas55 Needs to improve in replacing used tissues
I've stayed more than 4 times in the hotel. I always have to call for replenishing toilet paper, tissues for the nose. It seems like they have a little left so they do not change them. Also, leaky faucets or showers leaking. Simple thing to fix and not take my time to be calling. Your tvs' are sometimes disconnected or the remote's battery is very weak, another call. Supervision needs to really check the quality of cleanup work.
Thank You, Frank Orduno
September 9, 2014
Rated 5 out of 5 by anneao TheBest For Less
The Sheraton Phoenix Airport Hotel in Tempe Arizona is the finest airport hotel I have ever stayed in. Twice hourly complimentary shuttle service to the airport 24/7 and the nicest largest and cleanest rooms you could ever want. The staff is outstanding. We use this hotel for business trips to Phoenix and overnight stays when catching early morning flights out of Phoenix. Keep up the good work. This hotel is a great value.
September 8, 2014
Rated 3 out of 5 by sitesup2014 Starwood Preferre Guest Recognition
I have been staying at this hotel off and on for over 10 years. My recent stay the staff was the worse I have seen. Absolutely no recognition to my SPG status. This is unsatisfactory to me. As an SPG member I expect all the perks associated with this status. Not sure what happened this time as in the past the staff was always very attentive and helpful. I encountered 3 different staff members and they all reacted the same to my mention of being an SPG member. I have another stay in November scheduled and hope the staff reaction will be different,
August 29, 2014
Rated 5 out of 5 by Candi21 Perfect location
A very comfortable quick stop while traveling. Wonderful beds. Staff was excellent.
September 4, 2014
Rated 1 out of 5 by HotelCritic99 Terrible Stay
Rented two rooms on the club floor which were very small, one had a view of the street and the other a view of a brick wall. Bathrooms were too small and rundown. This hotel advertised itself as a non-smoking facility, yet there were people smoking in their rooms. I complained yet nothing was done. Hotel noise is very loud and walls are paper thin so do not expect a restful night. If you want a Sheraton brand in the PHX airport area, go to the Four Points or the Loft nearby.
March 30, 2014
Rated 5 out of 5 by Annie04 Wonderful Stay, Elegant Setting, Met every need!
We LOVED our stay at the Sheraton Phoenix Airport Tempe. It was delightful in every way - beautiful setting, lovely pool and great exercise room, loved the business center with multiple computers so several were always available! Our room was a pleasure in every way - beds very comfortable and loved the comfy comforters & pillows! The bathroom had elegant fixtures, and we loved the complimentary beverages as well! We had to drop someone off for a very early morning flight and it was so great to be so close to the airport. The staff couldn't have been any better! Very helpful, kind, thoughtful and accommodating! We're so glad we had the wonderful privilege of staying there!
August 26, 2013