Rated 2 out of 5 by mjpeak Hotel has potential, but needs to be updated
As a frequent traveller, I usually get a sense of a hotel fairly immediately after walking through the doors. First they sent me twice to a room where my key wouldn't work, then I figured out it was because someone was already booked into that room! Back at the desk they informed me they would upgrade me to a King room due to my trouble...which would have been great except I had inquired about a King room upon my arrival and was informed all the King rooms were booked. Carpets were old and dirty, hotel needs a renovation.
Onsite restaurant was very good.
February 28, 2014
Rated 5 out of 5 by Linda22 Great hotel and excellent staff
We flew in to relax by a pool and was very happy with our stay. From the moment we arrived, Teice Cruz greeted us and did everything she could to accomadate our stay! The shuttle service and driver were great. They took us to the mall near by and picked us up and even made a stop at a gas station for us! We were very happy with our stay and will definetly stay at this hotel again when we visit AZ!
March 1, 2014
Rated 4 out of 5 by karleen staff were great
very comfortable, was able to rest, motel was quite
March 3, 2014
Rated 5 out of 5 by William591 Excellent Staff
Besides the room being very clean and comfortable, what really made my stay excellent was the hotel staff, both at the front desk and at the restaurant/bar.
February 26, 2014
Rated 2 out of 5 by Pam32 This hotel is tired and need of a facelift
I stayed at this Sheraton a few years back and recall being impressed with the level of service received, and the overall cleanliness and maintenance of the hotel. This visit was completely different. I am a Gold SPG member and was not given a room on the preferred floor. I was less than thrilled and asked for a better room. I was given a room on the "Club Level" which included a few more amenities but the room was still tired and dingy. The upside is that the room was quiet. I will be traveling to Phoenix an average of once/month, and I will not return to this Starwood property.
February 12, 2014
Rated 5 out of 5 by Kiara Great Stay
What a nice way to spend Valentine's evening. We'd planned to go out for dinner, but the traffic getting to the hotel was fierce. We opted to stay in for a drink, which turned into dinner - the food was very good and the staff was great. We were just there for an overnight stay leaving on an early morning flight. You could not do better at any of the airport hotels than this Sheraton!!
February 17, 2014
Rated 5 out of 5 by Valentine16 Very Nice
The room and staff were extremely nice. However my card and the original card on file was charged twice for my food service. Otherwise stay was great!
February 18, 2014
Rated 4 out of 5 by SIUmax staff is great
I checked in Monday afternoon from Chicago the middle of January to upper 70 temps and couldn't wait to start my week long stay. I have stayed here 2 or 3 times previously and liked the location and facilities. By early evening I was hit with a severe stomach flu that had mebed and bathroom bound until Friday. I had to cancel all my business meetings except one on Friday. I called the front desk and asked for several bottles of water and gatorade as I was becoming dehydrated with all of the fluid loss. The desk manager brought everything up and asked if I needed to go to the hospital. I didn't but she checked back to see if I was OK several times. I checked out on sunday to fly back to Chicago. The cleaning staff kept me in a high volume of towels as I needed multiple showers during the illness. So I will continue to stay here during my future business visits to the area.
February 16, 2014