Rated 2 out of 5 by RotaryBeth Not the best experience
It took me three tries to reserve the deluxe room I was supposed to get - still wound up with a standard room, yet was offered an upgrade the week before my stay for an extra fee. And there was a big sewer roach in the bathroom on the second day of our stay.
June 29, 2015
Rated 1 out of 5 by skandadi Pathetic
On day 1, keys to the rooms don't work, internet/TV does not work on day 1, I reported the issue and issue was fixed on day 2, day 3 the internet / TV again breaks, couple of days, the lift was not working where the staff had to sign us in to go the 4th floor, staff was NOT friendly and they were not even apologetic of the incoveniences caused. Rooms were not cleaned propoerly, shower was...well I don't know if it can be called a whoer...
June 9, 2015
Rated 2 out of 5 by ArizonaVisitor Leaked Ceiling
I was hoping that the quality of the hotel would be excellent considering it was the Sheraton. However, on the first night, I was woken up to a leak from the ceiling due to the guest showering above my room. To make matters worse, the leak was dripping onto the thermostat in my guest room. It was 5am, and I couldn't fall back asleep for about an hour because of the leaking noise and my concern for a potential fire.
I was exhausted by that point, not getting enough sleep and having to get up early that day, so I didn't switch rooms until the morning. The second room was much better, and unlike the first, the bathroom sink wasn't clogged as well.
Most of the other amenities and services were great, but the first room really put a damp on my stay. The experience made me wonder how often the building is inspected and whether Sheraton really cares to improve their facilities.
June 2, 2015
Rated 4 out of 5 by Twoju Clean Hotel and beautiful Pool
Hotel is clean and the pool is beautiful. Good star wood member recognition, placed in a renovated club floor overlooking the hotel pool. It would be prefect to have more counter top space for the sink.
May 26, 2015
Rated 1 out of 5 by M4Zen Poor service
I stay here twice May 2015. Either one has some un-comfortable experience.
The first time, they put me on the first floor near elevator where it is really noisy. And even worse, early next morning they start to re-work / decorate the room upstairs. Huh... wake up a worn out person who has just finished a long long flight. :( When the unlucky person is in the bathroom, it start to rain in the room... yes, something wrong happened upstairs, and water is draining from the ceiling. I called service to have them check and they said OK. I waited for 30 minutes and no one comes. I went to the front desk and ask a girl who told me it was fixed. And will send someone clean the bath room. However, when I went back that night, it was still all messed up. By talking to the front desk directly again, they moved me to another room which is near the laundry room. Again, a really noisy place. Maids start to talk loudly very early in the morning which wake up the poor man early in the morning again. He had to go work with @_@.
The second stay was simple. I checked in late and had some sleep though the room is still near the elevator. However I was too tired to think anything as I was going to check out early the next day to catch flight. Sounds like the story ends... Nop... When I get the finial folio at home, Wow... I was charged for a bottle water which was never touched. Mam... The poor man headed into the bed and left early the next morning, how could he?
Just called the hotel to request refund, they transferred the call to account team where nobody pick up the phone. Only be able to left a voicemail and waiting call back.
In general, this is a hotel that has nothing except the location.
May 26, 2015
Rated 2 out of 5 by Guillaume Unpleasant experience
As a platinum client, i checked in at 7.30 pm. There were 20 british tourists in front of me waiting to check in . i went to the platinum line to check in. ( may 2nd) The lady asked me what i was doing there, so i said i was checking in as a platinum member. She said " you are going to have to queue like everybody else and wait for your turn".
That was not right. i told here there was a specific line for gold and platinum all over the world in starwood properties. She then replied:" not here, you have to queue".
i was going to leave the hotel to go somewhere else. she finally agreed to check me in, but wait i was punished so she gave me a room with no upgrade to the club level, next to a lift, with direct view on the pool bar. it was so noisy i did not sleep. There was a connecting door, and it was not a king bed.
Everything was wrong. The tap water lid was broken in the bathroom, matresses were totally worn out.
The next day i asked to see a manager but there was only a man who told me there was not manager on duty. My breakfast was lovely and the rest of the staff were lovely except from that check in lady who ruined my stay.
i would like to demand that the points i used to pay for this night be recredited.
I hope you will take the time to reply since noone was able to deal with my issues when i was there. sincerely
May 3, 2015
Rated 5 out of 5 by PamSS Great Location!
Great Stay! Construction was a little noisy next door but I guess hotel can't control that.
April 28, 2015
Rated 2 out of 5 by db26 Disappointing for a Starwood Property
This is one of the most disappointing properties I have experienced in the Starwood system.
+ Clean and well-maintained property and rooms
+ Some of the front-desk staff and the afternoon Club Lounge attendant were very nice and friendly
+ Free parking!
- The wifi at this property is terrible. It logs you out every 10 minutes and requires a username and password again, which is unacceptable especially as I use a VPN connection to connect to work resources. Complained to staff twice and was told "oh, we just reset the routers. Try again in a bit".
- The Club Lounge Breakfast items seem to run out by 7:30AM, and the attendant didn't seem interested in re-stocking. Plus someone else mentioned a few months ago that the coffee machine is broken...it still is!
- Very poor sound insulation in the rooms. I could hear my neighbor's snoring so clearly
I always fill out my SPG post-stay surveys, and everytime I have said something bad in a survey I always have received a personal response from the hotel staff. Not with this property; I haven't heard any response to my negative comments, so I take it that management doesn't care.
Bottom line: If you need to stay near the airport for one quick night, and don't mind the wifi problems then this property would suffice. Otherwise, there are many other Starwood options in the area so this property is best avoided.
April 8, 2015