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Rated 3.7 out of 5 by 242 reviewers.
Rated 4 out of 5 by Convenient to Airport Staff was very nice and responsive. Our room was not ready upon arrival but we did not have to wait very long. Front desk answered all questions quickly and friendly. Rooms were OK .....was told we had a view of the pool, but was really a wall and little silver of the pool if you stepped out on the balcony. The SPG membership was not acknowledge so was not asked if we wanted points or gift....had to ask. August 12, 2014
Rated 3 out of 5 by Work in Progress Hotel is under renovations so improvements being made as this review is typed. Close to the airport but frankly, ended up taking a taxi as shuttle from the airport was horrible. Should not expect guests to wait 45 minutes for a pick up. For peace of mind, $16 fare to the hotel worth it. At check in, SPG acknowledgement but did not give instruction to the rerouted concierge. Room is ok. Pool very clean and clear with perfect temperature. Housekeeping very responsive. Breakfast buffet extremely overpriced for the limited food variety. Noteworthy: pancakes should be included in a buffet; not a separate charge. Dinner at the restaurant was a pleasant surprise. All food ordered prepared quickly, tasted delicious, and filling. As a side note, staff should offer assistance with luggage. Nonetheless, good value for the money. August 7, 2014
Rated 5 out of 5 by extras Both the pool and the gym were nice added features that made the stay much more pleasant August 8, 2014
Rated 4 out of 5 by Good airport hotel Very spacious comfortable lobby area. August 5, 2014
Rated 4 out of 5 by Fire Response I want to credit the general manager in charge during the recent fire event. Her calmness during the emergency was excellent. She made sure everyone was evacuated and made sure there was water for everyone during the hour or so that we had to wait outside. Unfortunately, I did not get her name, but she was a tall, pretty girl with a tattoo on her wrist and a bandana around her neck. She should get an accommodation from those in charge of the hotel! Sincerely, James H. Smartschan..Room 128 July 22, 2014
Rated 1 out of 5 by Terrible Stay Rented two rooms on the club floor which were very small, one had a view of the street and the other a view of a brick wall. Bathrooms were too small and rundown. This hotel advertised itself as a non-smoking facility, yet there were people smoking in their rooms. I complained yet nothing was done. Hotel noise is very loud and walls are paper thin so do not expect a restful night. If you want a Sheraton brand in the PHX airport area, go to the Four Points or the Loft nearby. March 30, 2014
Rated 5 out of 5 by Another great stay This was a return trip and as with the first one I found the property and staff to be outstanding. July 22, 2014
Rated 5 out of 5 by Wonderful Stay, Elegant Setting, Met every need! We LOVED our stay at the Sheraton Phoenix Airport Tempe. It was delightful in every way - beautiful setting, lovely pool and great exercise room, loved the business center with multiple computers so several were always available! Our room was a pleasure in every way - beds very comfortable and loved the comfy comforters & pillows! The bathroom had elegant fixtures, and we loved the complimentary beverages as well! We had to drop someone off for a very early morning flight and it was so great to be so close to the airport. The staff couldn't have been any better! Very helpful, kind, thoughtful and accommodating! We're so glad we had the wonderful privilege of staying there! August 26, 2013
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