Rated 2 out of 5 by Circumspect22 Facts, clinical:
- Likely > 10 years since prior renovation, bottom 10 percentile of Sheraton hotels
- Air-conditioning pre-dates 2000, bottom 2 percentile of Sheraton hotels
- Internet speed analyzed: bottom 2 percentile in US, likely more deficient than all Sheraton hotels
- Bathroom Amenities/Quality: cramped, toilet operation questionable, bottom 10 percentile Sheraton hotels
- Staff are friendly
Would strongly recommend seeking alternative Sheraton facilities even if priced 20-40% higher. Price not indicative of quality of stay (as required, no specific pricing data will be provided)
July 14, 2016
Rated 2 out of 5 by SAK63 Hotel has deteriorated despite renovations
I used to love this hotel but this stay was so inferior it makes me wonder if I should cancel all future reservations there. From having to wait 45 minutes fr an airport transfer to a club lounge with nothing to drink and a make shift set up in the lobby -- it needs major improvements. This compounded by the fact that more points are needed for a reward night.
June 28, 2016
Rated 1 out of 5 by Victor1805 What happened to this hotel?
First I will say I've been with SPG since 1999 and I've been platinum for almost 10 years. I've stay at this property a lot of times over a period of several years. They used to be right on point with just about everything! That's just not the case anymore I'm not sure if the management team has changed or what.
My wife and I decide to do park and fly while we spend the weekend in L.A. For our anniversary. So we check-in and everything is just ok nothing special which is ok it was kinda late. We fly out early and everything seems ok except the fact that park and fly is 10 dollars a day which defeated the purpose of us even staying there. Whatever I'll deal with it though. So our plane lands back in phx from LA and I call the hotel. The girls tells me that the shuttle should be by in 10. So we wait and over 20 minutes later I call back because it's 111 outside. She assures me he will be there any minute that she's sorry they had a shift change. After another 20 minutes (45 minutes total wait time) I couldn't wait any longer ITS 111 OUTSIDE!!! I take a 20 dollars taxi ride to the hotel. The driver however did call me while I was about halfway to the hotel. I explained I couldn't wait anymore so we took a taxi. He wasn't apologetic at all which surprised me. So I'm writing this because I did a survey and nobody responded to me and it's been a week. Whoever manages this hotel really needs to get it together and start taking care of its guests!!!!!!!!
June 14, 2016
Rated 5 out of 5 by beachie room needs
The desk needs a lamp or lighting, very dark to work on and use the coffee. Tub needs new strips slippery or a grab bar--nothing to hold onto when exciting shower
May 25, 2016
Rated 3 out of 5 by Jason747 Sheraton Tempe
I have never left a review on here, but feels this location needs your attention. It started with dinner taking an hour. We wanted a quick dinner and only ordered soup and salad. Their excuse was the machine did not print out in the kitchen. Once in the room, the AC was obnoxiously loud but I thought maybe I could sleep through it considering it was 11 and we had to get up at 4. We never received our wakeup call. I always have my phone alarm as a backup, but it was dead because the plug on the desk ended up not working and my phone died. We ended up missing our flight. I try to book Starwood when possible and am typically pleased with Sheraton. I would not say this location is up to par with a typical Starwood property. I hope the hotel receives this review. Thank you.
May 16, 2016
Rated 1 out of 5 by Goiba Extremely Disappointed Guest
Please know I've historically loved Starwood properties, however as I write this review I'm sitting in my 79 degree room (now over 3 hours) with a "air conditioner" unit that absolutely doesn't work. I wish your corporate headquarters could mandate your property owners maintain minimal operational standards that preserve your brand image, rather than detract from it. The hotel maintenance is absolutely unacceptable and I'm left feeling trapped in a hot box (my room), literally sticky and sweating as I write because the property doesn't invest in appropriate upkeep to ensure guests are comfortable during their stay. I'm extremely disappointed in my experience with this hotel, and extremely uncomfortable. Unfortunately I can't check out early and I will not be returning to this property again. Thank you for listening.
May 12, 2016
Rated 5 out of 5 by mikemotorbikekite great place
IF you want a great bed to rest in after a day this place is great awesome pool rooms are clean the employees are very upscale.
i was personally greated by the GM he went out of his way to make every thing great
May 4, 2016
Rated 5 out of 5 by Polo53 Very nice hotel
We went to Tempe to see our son play baseball and we had a very good time at the hotel
April 26, 2016