Rated 4 out of 5 by MrVicci Full of Potential
Hotel needs focus in various areas. (dining menu and quality of food, equipment, Customer Service.)
May 16, 2013
Rated 5 out of 5 by Alvarado Very nice
Very nice hotel and friendly staff. Love that it is pet friendly and very clean, well maintained.
October 28, 2012
Rated 5 out of 5 by Nate8375 Great Staff
Staff was excellent. Abu in the club lounge was outstanding. He is a true asset to your hotel.
May 13, 2013
Rated 5 out of 5 by Ne077 Awesome!
The great bar and restaurant are only exceeded by the excellent service provided by the staff.
April 5, 2013
Rated 5 out of 5 by AlbertaTraveller Fantastic mattresses and sheets
This hotel has one of the most comfortable mattresses and sheets/duvets - highly recommended!
December 20, 2012
Rated 5 out of 5 by Oregonian Wonderful Service!
This is the best service I have received in years from any hotel. Outstanding at every level.
March 30, 2013
Rated 4 out of 5 by Nan234 Loved the Club lounge!
Upgrading to the Club level not only saved me money on meals, it was a great place to relax.
August 13, 2013
Rated 5 out of 5 by jhill10616 Dallas 2/4-2/7
Very nice stay. I've stayed here 4-5 times previously and always found this a nice hotel.
February 8, 2013
Rated 4 out of 5 by Cattails Menu
It would be nice to update the menu. After being at Market all day, I enjoy room service.
January 28, 2013
Rated 2 out of 5 by ChuckR good location
Club Level benefits are minimal and breakfast hours very brief. Disappointed in service.
June 4, 2013
Rated 4 out of 5 by Chuck Good location, extra fees
Great location near downtown. Be wary of extra charges for Internet access and parking.
April 25, 2013
Rated 5 out of 5 by rjskal Great hotel
Only complaint was that the room felt a little muggy/humid. Otherwise, a great value!
August 21, 2012
Rated 3 out of 5 by JO20121029 Facilities OK
Hotel offers standard facilities in good shape, but some already require renovation
October 29, 2012
Rated 4 out of 5 by bozack Downtown location
Close to downtown and great room rate.
Staff is always helpful and friendly.
July 24, 2013
Rated 3 out of 5 by Anonymous Alright
The air condition made a noise all night and the room was not getting cool.
February 11, 2013
Rated 4 out of 5 by 3101 It was enjoyable
My only complaint was that the bathrom faucet dripped, which was annoying.
February 11, 2013
Rated 3 out of 5 by MrVicci Parking
Don't quite understand why hotel charges for overnight parking for guest.
June 10, 2013
Rated 5 out of 5 by bran Nursings pinning ceremony
will come back and stay again, this was an awesome place to stay.
December 18, 2013
Rated 3 out of 5 by dannnn run down
The place is a bit run down and the renovations are dirty and messy.
July 29, 2013
Rated 5 out of 5 by SAM45 Great Staff
I stay at this hotel offten, perfect location and a wonderful staff.
January 16, 2013
Rated 5 out of 5 by Savior123 Great Hotel
My family had a wonderful and relaxing stay at the Sheraton Suites.
August 23, 2012
Rated 4 out of 5 by Bling Great service
The employees were very helpful in making my stay more comfortable
October 30, 2012
Rated 5 out of 5 by Marvion23 Hotel room
The room was comfort and cleanliness. Also, the staff were great.
August 31, 2013
Rated 1 out of 5 by NDD1012 Day one was fine day two would cause me to never stay in a Starwood again
Day number one was fine with check in and greeted by a great spg service member whom made us feel welcome. We did not eat in the hotel we were traveling up from Austin and to tired.
Day number two we were locked out of one room for almost two hours in this process it was dinner time. We were not once offered to go to the bar and have a drink or be put in another room while they fixed the issue. ( a coat hanger does not open a door and a engineer should know this) After two hours and removing the door handle they got the door open and moved one of us.
In my other room we ordered room service the food came up after a long delay with no for warning. I am ok with waiting on room service just give me a warning. When the food was delivered I was left with no itemized receipt when I requested one the gentleman snapped at me when I said the bill did not add up. Once we uncovered our food we realized the food was unedible and very displeased we called to have it taken away.
After speaking with the night manager and a day time manager almost a week ago I still have not seen any action into the situation. I am very displeased and when I am back the Oct 6--13th I will be booking at another hotel if not another chain all together.
September 30, 2013
Rated 5 out of 5 by errem44 best hotel in downtown Dallas
I had an issue with the bath tub and it was resolved immediatly.
February 5, 2013
Rated 5 out of 5 by Ann26 The best place ever
It was like being at home. Everyone was so nice and so helpful.
March 4, 2013
Rated 1 out of 5 by Scott88 Very dissatisfied!
I learned a long time ago that one satisfied customer tells ten people, and unsatisfied ones tell everyone. I truly want people to know how poor this hotel is. Without sensationaliziing here is a quick look at our experience. Check in on a Saturday, no room was ready at 4pm had to walk around for an hour and come back. During the walk found out that there is only one close restaurant not like the several that was told to me by my previous phone call. Time for check in, wrong room, nothing else available, so we took it. Sunday, after spending the entire day in the heat came back at 7pm to an unmade room, went to front and was told they will get right on it. 9pm, after second complaint room finally gets cleaned. Monday, ran out of toilet paper and asked maid for some, she did not have any told us to go to front desk...front desk did not have any, used Kleenex. Afternoon, kids needed clear tape, went to front desk and asked if we could use some, they did not have any, front desk person did not even look. Tuesday, after a late supper came back to the room at 9:30pm to find sheets missing on a bed, called front desk, 10:30 pm called again, 11pm sheets arrived. Wednesday, check out...it went smoothly. Last stay with Sheraton.
August 18, 2012
Rated 5 out of 5 by RP45 Nice place to stay
Great location in Dallas and nice hotel! We enjoyed our stay!
May 7, 2013
Rated 5 out of 5 by Edward This was a great experience
I will reccomend this location to everyone headed to Dallas!
February 21, 2013
Rated 5 out of 5 by Hello1234 Great Staff
The best part about our stay was how great the staff was.
November 4, 2013