Rated 1 out of 5 by GrossShower Dirty Rooms
My coworker and I stayed at this hotel last week and were horrified about the condition of the rooms. When I got in the shower in the morning, there were lots of dark black hairs all over the shower. My coworkers room had red/yellow stains on the comforter. When we mentioned these disgusting problems with the front desk, we were told sorry, we can give you more points. NO THANK YOU! We need a better answer.
November 20, 2013
Rated 5 out of 5 by Booker123 Outstanding 11th floor SPG Club service
The service I received from the 11th floor Club attendant, ABU, was outstanding. His attention to detail was always consistant, consistantly great. It was obvious he "cared" for each and every patron.
Excellent support provided by all staff members which I interfaced with. The GM is doing something right!
November 14, 2013
Rated 5 out of 5 by CamBH This hotel is great!
staff super friendly and helpful!
the only very minor issues were (but I alerted the staff):
1) check out service didn't work on tv
2) bathroom doorknob broken
3) toilet paper holder broken
Staff promised specific room and they came thru!
November 11, 2013
Rated 4 out of 5 by Sunblader Flexible space close to Downtown
First time in Dallas and wasn't sure if this hotel was too far from the sites downtown. No worries as there is a complimentary shuttle to take guests within 3 miles of the hotel which covers the Art District, Dealy Plaza and more. Nice big hot tub in the indoor/outdoor pool. Relaxed property and worth the value whether you're using points or paying cash.
November 8, 2013
Rated 4 out of 5 by KBS64 Good stay
I wanted to take my parents away for an overnight-er and just enjoy a night in Dallas. I used my points and we really enjoyed the hotel. It was close to downtown and very accessible.
The staff was friendly, hospitable, and very helpful with questions.
The only thing we didn't like was how close the suite room door was to the bed. It was tight for moving around in the room.
November 5, 2013
Rated 5 out of 5 by Hello1234 Great Staff
The best part about our stay was how great the staff was.
November 4, 2013
Rated 5 out of 5 by 08David great staff
One of the best staffs I encounter and one returned my lost credit card (I dropped it in the parking lot) and the concierge man Jeremey was fantastic as he drove me to all the places I needed to go and was so helpful and classy!
November 1, 2013
Rated 1 out of 5 by backstop13 Not up to Sheraton standards
We have stayed at this hotel previously with good experiences, but not this time! We will be travelling to Dallas regularly this spring but not sure if we will be staying there anymore.
October 29, 2013
Rated 5 out of 5 by 14072bp hotel great
nice hotel. very quiet.I've said enough
October 28, 2013
Rated 4 out of 5 by Penny123 Hotel Review
The hotel is in a great location. The hotel offers spacious, clean, comfortable, quite rooms with great amenities. Convenient internet access and a great gym. All of these qualities are great for extend stay business travelers. My concerns: the maid doesn't recycle the recyclables. They are placed in the trash. The entrée selections for dinner are lacking in flavor and quality. The Green program is a great program.
October 28, 2013
Rated 5 out of 5 by Sammy502 Great hotel for the business traveller
The room was very comfortable and clean. The mattress is probably one of the best I have ever slept on in a hotel. Most higher star hotels I have slept in do not have mattresses this good. The front desk staff (including the shuttle driver) were excellent and very accommodating of my needs... even at 1 am. Very good place to stay while on a business trip. Will definitely stay there again.
October 25, 2013
Rated 5 out of 5 by Dallasguest Excellent Hotel
My 3rd or 4th visit to this hotel - welcoming staff, lovely suites and great location. This is my favorite hotel in Dallas.
October 23, 2013
Rated 5 out of 5 by Jules50 Excellent Customer Service
I stay at this particular hotel 2-3 times a year and have always experienced the best in customer service. From front desk to housekeeping to room service, the staff is amazing. They always have a smile! The hotel is in an excellent location if you are doing various activities throughout the Metroplex and I always feel safe when staying here. I will continue to stay at the Sheraton as I know I will not be disappointed.
October 16, 2013
Rated 5 out of 5 by JustinT The Staff
When you stay at a Sheraton Suites you know the basics of what you'll be receiving. But the staff can make a stay memorable. The staff at this property was one of the finest this SPG Gold Member has experienced. Special notice to Edin at the FD, who supersedes his duties consistently.
October 16, 2013
Rated 4 out of 5 by dm78 Staff went above and beyond
Nice hotel.. Kenneth at the front desk helped me walk my husband upstairs after a surgical procedure at UT Southwestern and he was very gracious about it. We appreciated that so much.
October 11, 2013
Rated 3 out of 5 by Traveler88 New staff not as good
I have been staying at this hotel for years and noticed that they had new staff during my last stay. Perhaps is because they didn't know me, but I felt that they were not as nice as the previous times.
The club room food is much better and the service there is still great.
October 11, 2013
Rated 5 out of 5 by mouton wexcellent facility.
I was very favorably impressed. The facilitie and service were excellent and the breakfast first rate right down to the terrific coffee. Best of all, it was about the best hotel value I have ever seen. Kudos.
October 7, 2013
Rated 5 out of 5 by Toyman Nice property and location
We have booked several rooms at this location the past four years. The only comment is that the layout of our rooms makes it difficult to open the closet doors and the door between the living and sleeping areas. Makes getting ready in the morning a little tricky.
October 4, 2013
Rated 5 out of 5 by Dgesther Great Hotel with all amenities
Great service and overall friendly staff will stay there again and recommend to friends and business partners.
October 1, 2013
Rated 1 out of 5 by NDD1012 Day one was fine day two would cause me to never stay in a Starwood again
Day number one was fine with check in and greeted by a great spg service member whom made us feel welcome. We did not eat in the hotel we were traveling up from Austin and to tired.
Day number two we were locked out of one room for almost two hours in this process it was dinner time. We were not once offered to go to the bar and have a drink or be put in another room while they fixed the issue. ( a coat hanger does not open a door and a engineer should know this) After two hours and removing the door handle they got the door open and moved one of us.
In my other room we ordered room service the food came up after a long delay with no for warning. I am ok with waiting on room service just give me a warning. When the food was delivered I was left with no itemized receipt when I requested one the gentleman snapped at me when I said the bill did not add up. Once we uncovered our food we realized the food was unedible and very displeased we called to have it taken away.
After speaking with the night manager and a day time manager almost a week ago I still have not seen any action into the situation. I am very displeased and when I am back the Oct 6--13th I will be booking at another hotel if not another chain all together.
September 30, 2013
Rated 5 out of 5 by kaTkOoT Excellent hotel
The front disk very very helpful, Thay looked after our comfortable all the time. The suite rooms is excellent. Thank you for the hotal staff & the management.
September 30, 2013
Rated 4 out of 5 by axe21 everything great except one thing
Love this place and location. everyone was Nice and wanted to make sure my stay was wonderful. The only issue was the AC Fan made a noise as a bearring or blower was going out. made it hard to sleep. So I just turned it off. I did report it the morning as I checked out which was received well. really did not rest well because of this. I would stay there again.
September 29, 2013
Rated 3 out of 5 by Tavok convenient location
Never acknowledged as a gold member. Not thanked. Told my first overcharge could be applied to my second but the checkin guy wouldn't do it. "too bad" attitude. Nothing I can do. Out of my hands attitude. I just work here.
September 26, 2013
Rated 5 out of 5 by kathyw GREAT!
All staff was exceptional! Rooms are great - thanks so much!
September 25, 2013
Rated 5 out of 5 by Nancy65 I LOVE this hotel and it's always my home when I'm working in Dallas
This is the BEST hotel I've every stayed at in Dallas. I'm there frequently for work at the Dallas Market Center and it's conveniently located within a 5 minute walk from the hotel. Edin and Allan are great! They always remember me and greet me by name when I walk in the door and both go out of their way to make me feel welcome and comfortable! I love the updated menu and this hotel is clean and inviting.
September 20, 2013
Rated 5 out of 5 by Discovery42 Awesome Stay
I enjoyed my stay at the Hotel and will stay with you again. Thank you for the security, breakfast etc.
September 13, 2013
Rated 4 out of 5 by Done14 Understaffed in food services
Food very good, but understaffing caused considerable wait at dinnertime. On another day, phone calls (4) early in morning for room service were unanswered.....gave up after several tries.
September 12, 2013
Rated 5 out of 5 by dlbct DIL Default Industry Leaders Meet and Greet
A special thank you to Flavia and her stafff for all the help in planning our DIL Meet and Greet. Everyone at the hotel was so accomodating and specail recognition for Carlos from Engineering for helping with our banner...3 times...he never complained just did his job!
We hope to see you next year at the same time..
September 12, 2013
Rated 1 out of 5 by SIKhDaddy91 Not What I Expected from Sheraton
This property is old and in need of renovations inside and out. The interior of the elevators is hideous. The floors are cracked and the mechanical doors have been pried open. The linens smelled like grease from the kitchen. The lawn was burned up from lack of water.
September 9, 2013
Rated 1 out of 5 by Godsey67 Bad service
Air conditioner was not working properly- room was incredibly stuffy and hot. When I complained at the front desk I barley got an apology- they seemed to care less.
September 9, 2013