Rated 3 out of 5 by Whodat64 Great stay but. . .
This is my second time staying at this hotel. I do like the rooms and location to my clients. But this visit was a little below expectations. Room service called me after i placed my order and incorrectly informed me that they were out of the Herb chicken , i choose a different meal and then was was called again to say they have my original order ready. When it was delivered was not good. Second, I was awaken my knocks on my door and a phone call at 6am from staff looking for a "James' could not go back to sleep. Third-my bill had to be corrected due to a charge for internet which should have been free. Fourth-I had to inquire about my free breakfast included in my room rate and how to redeem.Last-I had a very important presentation that I could not print off due to the lobby internet stations were down. Was told at 7:30 am that they will be up shortly. But at 12:30pm they were still down. No one offered to print off my presentation at front desk.
I will stay here again but overall customer service was not up to par.
September 5, 2013
Rated 3 out of 5 by knockknockdino Overall it was not what I expected for the money that was paid.
The rooms were not what we expected, contrary to the photos on there website. The beds slept fairly well, but that sofa bed has to truly go. The spring mattress was unbearable. I had to take turns sleeping with my 2 best girl friends , which was an inconvenience for us all. On the 3rd day we had to leave the room so the maid could clean after being out all morning. It was 3pm when she came to clean. And upon our return the door was not completely shut or locked. Thank God none of our valuables we had in our suitcases were stolen. Then I had to get the key re-activated twice in order to enter the room I was paying for. After all that I had an charge on my bill for the Grille. We never ate at the hotel once, yet I being charge and then was told they would have to investigate before the charge can be removed. I have no problem paying for the services I use, but I refuse to pay for something I have no clue about. Never again will I stay at that Sheraton.
September 4, 2013
Rated 5 out of 5 by GratefulGrace Excellent hotel and location
My husband and I stayed at the Sheraton Suites Market Center while visiting Dallas TX to attend the 2013 Mega Fest Event, (Bishop T.D Jakes, (Potter's House Ministry). We loved the fact that the hotel was conveniently located less than 2 miles from the American Airline Center, yet less than ten to fifteen minutes from the Dallas Convention Center wherethe events were held. The hotel as well as the hotel staff was absolutely excellent! The hotel room and lobby were nice and clean; staff very friendly and knowledgeable regarding local area dining, entertainment and shopping. They even offer shuttle/transportation to areas within 3 miles of the hotel, (to include the Love Field Airport). I especially commend Stephen (Front Desk Clerk) and Jeremy (Courtesy Driver); both gentlemen was extremely helpful and made our stay most memorable. THANK YOU!!!!!
We look forward to staying with the Sheraton for our next visit to Dallas TX.
September 3, 2013
Rated 4 out of 5 by Cathy62 Great Stay
My hotel stay was comfortable. The rooms were cleaned daily. Access to internet and WIFI, good location
September 3, 2013
Rated 5 out of 5 by Marvion23 Hotel room
The room was comfort and cleanliness. Also, the staff were great.
August 31, 2013
Rated 2 out of 5 by Joeyrola Just OK
Rooms were nice and well kept. F&B service very limited.
August 29, 2013
Rated 5 out of 5 by Tara716 Dallas-Fun-Wkend-Getaway
We are from OKC and we always have a great time in Dallas and our stay here at the Sheraton Suites Dallas Market Center. Great service, great price & great time!
August 27, 2013
Rated 5 out of 5 by JazzeeJewel1 JAZZEE JEWELS FROM OKC
Great stay! The rooms were a little small but overall very good. Beds are regular size and not queen. There is a refrigerator and microwave. There is an indoor and outdoor pool plus a jacuzzi!
August 26, 2013
Rated 3 out of 5 by Fleet Second stay
This was our second stay at the Sheraton. Our room was clean for the most part. I believe this is a nonsmoking hotel yet we constantly had smoke in our room from the other hotel guest. Our last day there we could hear the room next door to us playing loud explicit music. We contacted the front desk and they took care of it within 30 minutes.
August 26, 2013
Rated 5 out of 5 by tetesal Wonderful Responsive Service
I couldn't ask for better service. Any problem brought to the attention of the staff was taken care of immediately, and none of the staff members could have been more helpful. Everything was done to make the stay of our large group enjoyable.
August 26, 2013
Rated 4 out of 5 by Annie80 The staff was AMAZING
I was in Dallas on business Agust 2013.I was staying at the HIlton Anatole and had the worst experience my first few days there.Mid-way my staff in Dallas, I decided to leave the Hilton and book a room with the Sheraton.The statff were completely professional and beyond accommmodating. I truly enjoyed the rest of my staff in Dallas due to the staff at the Sheraton....i THANK YOU!!!
August 26, 2013
Rated 2 out of 5 by Kibbie Internet Charge for each device- Sheraton Suites Market Center Dallas
The hotel is nice and clean. The business center printer doesn't work and you get charged internet FOR EACH DEVICE! I think that is absolutely ridiculous and most business travelers carry laptops, and another devices they would like to connect to wifi.
I like the hotel and have stayed there previously but forgot about the multiple internet charges for devices. With that being said will look for another brand hotel the next time in the area. Sorry....
August 23, 2013
Rated 3 out of 5 by MDMinMiami Pretty Good
This hotel is pretty good overall but I have to comment that I was dissapointed with the Internet Access. I needed the wireless access to complete much work while staying in my room and the services was very slow and would randomly disconnected....
August 22, 2013
Rated 2 out of 5 by aggravated Lots of little problems add up...
I have stayed at this hotel many times in the past several years. The last 2 or 3 times there have been problems. None of them major, but lots of little things that add up and make for a bad stay. Room key not working, having to go back and get another key, when you are already tired. (I was not the only guest that had this problem, another person was doing the same thing). About to climb into the shower and realize there are no washcloths, call the front desk and get a recording, call housekeeping and get a recording, so have to get dressed and go downstairs to get washcloths. One elevator doesn't work at all...about a year ago, there were problems with the elevator also. (You could choose one floor, and it was a game to see what floor you actually went to!) As I said I overheard other guests having many different problems this trip also.
August 19, 2013
Rated 5 out of 5 by 49Happycustomer This the second time we stayed here
This the second time we stayed here, The first time we stayed here we got off on the wrong foot, mostly due to my part and they fixed it for us.
This time we stayed here we got here a lot earlier this time, and I met Edin who was working the front desk, and told him about our last time here.
He was very helpful and made our stay a wonderful trip.
I made a special trip back down to the front desk just to tell him thank you.
We will stay here every time we make our trip up to Dallas.
Thanks for the great personal service
August 18, 2013
Rated 4 out of 5 by Arkeagle Except for smell in room, good stay
Nice hotel. Great location for working show at Market Hall. Room was large and bedding was excellent. Only problem was they had cleaned the carpets and the odor from that cleaning was very annoying. Made for an unpleasant stay. Unfortunate because everything else was good. They need to close the floor when they clean carpets. Poor management.
August 17, 2013
Rated 1 out of 5 by GlennV Not Good
My first room sink was clogged and it took two hours to get a different room and then the second room smelled of mildew & mold from the A/C. Both rooms the wall paper was comming off the walls and the carpet and sofa both had stains on them.
August 16, 2013
Rated 3 out of 5 by dlduncan Getaway
Hotel is okay. Beds comfortable, however no walking room around beds, very small double bedroom. Room was clean. Close to AA Center and downtown. Don't appreciate having to pay to use internet or park at hotel but greed seems to prevail. It is an open lot and should be included free to paying guests.
August 15, 2013
Rated 2 out of 5 by Free2020 Something smells
Upon exiting the elevator to go to the room there was the WORST smell of mold or SOMETHING. I have no idea what it was but it completely had a negative effect on the mood of my stay. It wasn't just for one day. The foul odor was there the entire time. I never took my clothes out of my suitcase for fear that they would smell like the hotel. The room wasn't quite as bad as the hallway but the odor was faintly there. I also noticed an odor when I opened the mini fridge in the room. It also had the worst smell and there wasn't even any food inside. The hotel boasts about renovations but clearly there is more work to be done. I was never able to get comfortable because the smell made the place feel unclean to me. Steam cleaning and Pinesol couldn't hurt.
Also, the vending machines in the hotel only accept debit cards. Who in their right mind would charge a bottle of coke to their card??!! Also, when I called downstairs for assistance and to ask a question; there was no answer at the front desk. I called intermittently for about a half hour before I finally went down to see why they weren't answering the phone. The young man at the desk was very polite and said that his help was at lunch. I completely understand needing to take lunch breaks but proper coverage to assist guests who have paid money to stay in this hotel is quite important as well.
I truly hope that this review makes it to a person in position to address these concerns.
August 14, 2013
Rated 2 out of 5 by ardila123 Overcharge
The stay at the hotel was actually very good. The issue is that they overcharged my card and forgot to return the money....it has been over a month of constant calls and getting a "we are sorry you should have your money back in 5 days".
August 14, 2013
Rated 5 out of 5 by jitubhai excellent hotel
we enjoyed staying at this hotel. it is close to downtown.hotel is clean and room was great. service was really good.
August 14, 2013
Rated 4 out of 5 by Nan234 Loved the Club lounge!
Upgrading to the Club level not only saved me money on meals, it was a great place to relax.
August 13, 2013
Rated 3 out of 5 by jrez A little disappointed
When we got to our room the first thing I wanted was ice and when I opened the ice bucket there was trash in it. The pool area seemed to need some cleaning . Our room was a bit warmer than we like not sure if the AC wasnt working correctly or if it was just the heat of summer and being on the top floor. On the other hand we did enjoy the view of the city and the bed felt amazing.
August 13, 2013
Rated 5 out of 5 by Kmatt A little cramped
I liked the location, I liked the environment, I didn't like the elevator that even though it had been worked on electrically it still closed the doors entirely too fast. I didn't like how cramped the bedroom was with having to almost climb on the bed to get to the balcony. The bedroom pocket door needs to have a locking mechanism to allow more comfort and privacy for whomever is in the bedroom as others use the bathroom and vice verse.
August 12, 2013
Rated 5 out of 5 by cjgsbg53 FANTASTIC HOTEL!!
Wonderful experience!! Room clean, awesome features (microwave and refrigerator), sofa sleeper, VERY clean, spacious, staff was great ---would highly recommend staying at Sheraton Suites Market Center Dallas, TX. Plan to be back there any time I am in the Dallas area!!
August 12, 2013
Rated 4 out of 5 by martyS Assistance from hotel engineer
My car would not start and I was running late. However, a hotel engineer very quickly and kindly provided a jump start. He has very, very pleasant, refused to take a tip, and I thought he may have been using his personal vehicle to jump my car. He went out of his way; his service and the hotel therefore rates very high to me. I will return
August 10, 2013
Rated 4 out of 5 by Mrtravel28 Good place
Some confusion about proving status upon arrival. Wasn't upgraded to top floor even as platinum but got lounge access. Both booked suites faced interstate which caused me not sleeping very well as you can still hear noise. Would have asked for facing opposite side if I knew it will be this noisy. The lounge offerings were not what I would have expected. Very few options for appetizer. Breakfast in lounge was average. Nice friendly staff and a great outdoor/indoor pool. Overall a nice Sheraton. Great location.
August 6, 2013
Rated 3 out of 5 by falstad44 Just about average
-Staff was mostly friendly and extremely polite/proactive,
-The room was nice (AC working, also hairdryer was very appreacited, big tv, and clean room), albeit quite small.
-Wifi has a lot of issues, there is a totally unclear system. It should be free but it's not, also staff wasn't really good at explaining exactly how it worked. This is an enourmous LIMIT for people travelling.
August 6, 2013
Rated 5 out of 5 by dare2dreambig Relaxing Stay!!!
We were here for 9 nights. We enjoyed every day of the stay. Most of the hotel staff treated us with a pleasant and friendly demeanor. We would wholeheartedly recommend this location to anyone coming to area and we look forward to staying here again next time we come to town.
August 4, 2013
Rated 5 out of 5 by travis24 awesome stay
My wife and I made a one night trip to Dallas and had an incredible stay at Sheraton suites. Edin was extremely friendly and went above and beyond with not only the comfort of our room but in helping recommend and make a dinner reservation for us. We will definitely make a return trip soon!
August 2, 2013