Rated 2 out of 5 by hijoma Disappointing Property
I first have to note that the staff of this hotel, from the front desk to the club lounge, delivered exactly as would be expected for the property and under the circumstances described within this review. They are to be commended. However, I have to note that this property failed tremendously in its basic infrastructure, which is a reflection of the property’s ownership and top management.
I had a stay of over a 7 consecutive nights at this property in August 2015. On the third day, one of the two guest elevators became inoperable for the remainder of my stay. I overheard another guest say that this problem occurred during one of her previous stays at the property. For a building with 11 floors, in which my room was on the top floor, availability of only one guest elevator makes for great inconvenience.
Several days later during my stay, the second of the two elevators became inoperable off and on, especially during peak morning and evening hours, which forced many, if not all, guests to use the employee service elevator (leading to a separate issue of guest access to what appeared to be the unsecured dry cleaned clothes of other guests that were located next to the service elevator). Another anecdote of a fellow guest revealed she had became stuck in the second of the two guest elevators during her stay coinciding with mine. Clearly, there was an ongoing issue with the second guest elevator as well.
Separately, up until the final days of my stay, the air conditioning within the fitness center was not operating as would be expected, leading to an overly hot and humid environment. A guest within the fitness center remarked to another that he had complained about the air conditioning and was told it had recently been fixed, which was clearly not apparent. Independently, this issue is not of note for a review, but in this case it is, because it reflects the following consistent theme:
Ownership and management fail to make critical investments in the property, which cripples the hotel’s basic day-to-day operations, adversely affecting both guests and employees, and it possibly raises questions of security and safety of guests and their property.
After over 400 nights in Starwood properties in the last four years, I have never been so inconvenienced and outraged by a property’s failure to deliver on bare minimum expectations. I urge others to choose other Starwood properties that meet their needs when staying in the Dallas metroplex until the issues described herein have been adequately addressed with more than temporary fixes.
September 2, 2015
Rated 5 out of 5 by lindamm66 Staff and hotel facilities..
There was a slight problem before I left home regarding my dates and I requested to be transferred to the supervisor. I spoke to Desk Supervisor Andre and from there on, I knew everything would go smoothly. Andre showed patience, caring, professionalism, efficiency, kept me calmed and offered what ever services he could accommodate me with. I had many disappointments related to this trip which began the day before I left home. It was from one thing to another, even when my credit card company frightened me with my account balance, Andre to the rescue. When I needed shuttle service and the bus was not available, Andre helped to calm my nerves by explaining that even tho, it was in the late evening, I was reassured the driver would pick me up from DART. The Devil was busy trying to hinder me in what ever way possible but, each time God sent Andre. I pray you can understand and relate to my compliment because the meaning is deep. I didn't want to travel from California and be turned away. I am not going into detail about all that went wrong for me, just that Andre is a problem solver. He is excellent in his profession..now, this might sound funny ha, ha, ha, but seriously, if I had the power or position, I would give Andre an award and a promotion. But since I don't have the power, I will say thanks to your desk supervisor, the night desk clerk, your entire staff to include the restaurant employees for excellence and for helping to make my stay smooth, comfortable and easy. By the way, it was good for the compimentary drinks in the lobby to squence our thirst, for the computers and printer availbable without extra cost. and the bottled water in our rooms. I was happy for the opportunity I had to stay in your fine hotel and will share my experience with others.
August 24, 2015
Rated 1 out of 5 by dangbre Less than expected.
This hotel has an older dirty feel too it. My stay was for four days for a fun Dallas weekend with my daughters. The room we stayed in was right next to a very busy loud highway. After checking to make sure the Balcony door was shut several times throughout the first night I came to the conclusion that the highway was just that loud in this room. The Hot tub was Out of Order the entire time we were there. One day the Pool was closed for several hours in the evening just after a nice long hot day at the Zoo. The bar was out of beer but I was able to order the WORST Margarita in Dallas though. Room service was another problem at this Hotel. I had to talk to multiple people until someone could understand my order. I am amazed that this is a Starwood property. I'm sure all of these issues could have been addressed if I we would have talked to management but my opinion is that if you are on vacation you shouldn't have to complain about what is not up to standard but instead enjoy what is.
August 4, 2015
Rated 2 out of 5 by ngphoto old hotel
This hotel is old and shows it. The lounge serves as a breakfast and dinner eatery for families on a budget instead of preferred guests.
The freeway goes past the hotel and the rooms are very loud with traffic noise. So loud that the first night it was hard to sleep and the hotel moved our room. Better, but not acceptable.
July 24, 2015
Rated 5 out of 5 by MartyJ Very, very nice & fantastic staff!
Stayed at the Sheraton Marked for two weeks during company training. It exceeded my expectations! Would definitely stay again!
June 29, 2015
Rated 4 out of 5 by Mack1911 This hotel has a great staff
Staff was excellent, especially Andre.
May 24, 2015
Rated 3 out of 5 by gtbyrd Disappointed
I brought my wife for our anniversary and was disappointed from check in. The desk person was having a bad day or something. I asked about being a SPG member and the floors/ rooms for that and he said they weren't available or not any different than what i had.
Then the room was not up to standard for Sheratons. We had no toilet paper holder and I called for it when it wasn't replaced the first night and the desk person said they would be right up. After waiting over an hour I called again and she told me they couldn't find anyone. I said forget it.
I just was disappointed on this special trip with my wife.
April 19, 2015
Rated 5 out of 5 by Knakita The service at this hotel was outstanding to say the least! Upon entry I was greeted, welcomed and ensured that my stay woykd be a memorable one. The
As I was stating I was very pleased with the front desk managers level of customer service. He made my most enjoyable and yes I would stay at this hotel as well as recommend it to orhers. Everyone was friendly and helpful. Staff persons were smiling and accommodating at all times! Great customer service goes a very long way!!!
April 12, 2015