Rated 4 out of 5 by Louran This hotel has great features
Quality bedding. Shuttle service within a 3-5 mile radius; very prompt. The club lounge is a great added feature; 24 hrs. Every request I made was taken care of timely before and during my stay. The staff was very receptive and helpful. This is my second time staying at the Market Suites; each time I felt "Golden."
October 16, 2014
Rated 3 out of 5 by kevbot Average Stay
I had an average stay here. The condition of the hotel is older while still acceptable. The club lounge was average, the public areas average. Nothing stood out exceptionally positive or negative.
October 16, 2014
Rated 2 out of 5 by Vidaok Vida Ok
The hotel is in desperate need of an update or at least maintenance! Not a goos spg property.
October 15, 2014
Rated 5 out of 5 by agdrw Great Location and Service
Once again the Hotel and service people were top notch! Convenient to all downtown, west end and mid-town restaurants and venues. Shuttle service was excellent. Had a problem with one TV and was fixed immediately. Friendly and courteous service in the club room. I will be back.
October 13, 2014
Rated 1 out of 5 by ProyiTrucking Old and smelly
It's my first review ever and I'm taking the time because this hotel should not be in the Starwood chain of properties. Its old, dirty and smelly. One star at the most ! Definitely not a Platinum level property or staff ...
October 2, 2014
Rated 5 out of 5 by Atlhou Thanks Sheraton Suites Market Center
All of the Sheraton Suites staff were professional and great. They spoiled me throughout my entire visit!
October 1, 2014
Rated 5 out of 5 by bulletthedog Location is great
I recently stayed here for my anniversary. And this hotel was great ! Now I got to the hotel a lot earlier than I expected. But they were able to check me in which was great. Room was nice and clean. It is an older hotel and you can see the ware and tear but I think they have done a great job on renovations to try and keep the hotel up to date. now people complain about the highway, let me tell you I was in the high way side and didnt hear much of anything. You have to be a super light sleeper to hear that high way. We only had two towels in the room to begin with. And my girlfriend uses two every single time. So I called for extra towels and before I knew it they were already knocking on the door with my towels. We used the shuttle services to go to the down town area which was just 5 minutes. The guy gave us alot of suggestions for lunch and attractions to go to for our day. So he made our experience that much better. Then we had orded dessert the guy said he would be up in 10 minutes, 40 minutes passed by so I called and asked what was up with my dessert he said he forgot the room number. So the chef came up himself and gave it us complimentary. And apologize for the inconvenience. Now for me that was perfect others would complain for more. Overall I plan on staying here next time we visit Dallas.
April 5, 2013
Rated 3 out of 5 by Sheri While the hotel was very nice, the staff were rude, unhelpful, and discourteous
The room itself was very nice. The sofa bed didn't have sheets or a blanket or pillow, so when asked the staff simply stated they didn't have any more. They didn't even bother to offer an alternative. There weren't any cups in the room to accomodate water, so we asked the staff for cups. They were rude and said they didn't have any. The lounge for starwood patrons was very nice with ample food and flavored water. Why couldn't the staff be as nice as the accomodations? So, if you don't need anything from the staff you would have a nice stay here.
November 2, 2011