Rated 2 out of 5 by Kevin0724 Wi-Fi
When I travel it is imperative to have hi quality wifi internet access. I could not connect to the internet and spent about an hour with the help line. They said they had to reboot the system and I should try again in an hour. It never worked. Overall a good stay but I will not be able to stay there again if the wifi situation is not figured out.
November 14, 2014
Rated 5 out of 5 by SS1Sultan BEST STAFF
Absolutely amazing staff, from the front desk. to the General manager Alfredo, to the kitchen staff, especially the morning crew. Thank you very much guys for making our stay a memorable one!
Everyone was super nice and helpful. This was a great stay!
November 14, 2014
Rated 5 out of 5 by Cupcake2323 Professional, courteous service that reflects well on Starwood as a whole
I stayed at the hotel for work. It was chosen by a colleague for its proximity to the convention center. I must say I felt incredibly impressed by the consistency of excellence in the staff. I don't know if your HR department just picks fantastic people, or your training is superb, or both. But every single encounter I had with a member of your staff- and I can count ten different people off the top of my head- was one where the person was intelligent, clear in giving information, and had a perspective of helping ME. It was a refreshing and unexpectedly delightful stay.
November 9, 2014
Rated 2 out of 5 by Vidaok Vida Ok
The hotel is in desperate need of an update or at least maintenance! Not a goos spg property.
October 15, 2014
Rated 3 out of 5 by Sheri While the hotel was very nice, the staff were rude, unhelpful, and discourteous
The room itself was very nice. The sofa bed didn't have sheets or a blanket or pillow, so when asked the staff simply stated they didn't have any more. They didn't even bother to offer an alternative. There weren't any cups in the room to accomodate water, so we asked the staff for cups. They were rude and said they didn't have any. The lounge for starwood patrons was very nice with ample food and flavored water. Why couldn't the staff be as nice as the accomodations? So, if you don't need anything from the staff you would have a nice stay here.
November 2, 2011
Rated 5 out of 5 by bulletthedog Location is great
I recently stayed here for my anniversary. And this hotel was great ! Now I got to the hotel a lot earlier than I expected. But they were able to check me in which was great. Room was nice and clean. It is an older hotel and you can see the ware and tear but I think they have done a great job on renovations to try and keep the hotel up to date. now people complain about the highway, let me tell you I was in the high way side and didnt hear much of anything. You have to be a super light sleeper to hear that high way. We only had two towels in the room to begin with. And my girlfriend uses two every single time. So I called for extra towels and before I knew it they were already knocking on the door with my towels. We used the shuttle services to go to the down town area which was just 5 minutes. The guy gave us alot of suggestions for lunch and attractions to go to for our day. So he made our experience that much better. Then we had orded dessert the guy said he would be up in 10 minutes, 40 minutes passed by so I called and asked what was up with my dessert he said he forgot the room number. So the chef came up himself and gave it us complimentary. And apologize for the inconvenience. Now for me that was perfect others would complain for more. Overall I plan on staying here next time we visit Dallas.
April 5, 2013
Rated 1 out of 5 by ProyiTrucking Old and smelly
It's my first review ever and I'm taking the time because this hotel should not be in the Starwood chain of properties. Its old, dirty and smelly. One star at the most ! Definitely not a Platinum level property or staff ...
October 2, 2014
Rated 5 out of 5 by Rajesh Good hotel
* Very close to downtown, yet in a quiet area.
* Has the facilities you expect from a 3 star hotel - Nice lobby, nice restaurant, comfy internet area, gym, pool, jacuzzi, ample lighted parking, attentive staff
* Suites - living area + bedroom. Has fridge,microwave, wireless & wired internet
* parking is a $7.95 charge. All hotels nearby have parking charge. Internet is a charge.
But they pampered my family - pays to be premium member !!
November 20, 2011