Rated 2 out of 5 by maddad Dont expect to get any rest or to utilize the shuttle or even to have a dry towel at the pool
We were woken every morning by housekeeping at around 8am. I have never been woken by hotel staff unless it was by a wakeup call request, when I phoned the front desk they were very unapologetic and apathetic.
We were in town for a large event much like most of their guests at the time of our stay. The sole factor for choosing this establishment was for the shuttle to and from the Dallas Convention Center, which we were unable to utilize as it was by reservation only and was full from day one. The front desk offered to call us a cab, how nice of them.
Having children with us we utilized the pool several times and had to request towels each time as apparently they weren’t staffed for the traffic.
March 5, 2014
Rated 4 out of 5 by Manju Friend of Children's Hospital Families
We were recently at Children's Medical Center in Dallas for 7 nights. My husband and I took 12 hour shifts between staying with our son and getting some rest at a hotel. We started at another hotel close by and it was terrible. I called the Sheraton, told them what was going on, and they gave us a Children's Hospital discounted rate and allowed us to check in at 11 AM instead of having to wait till 3 PM to get some rest the day we switched. The staff was very hospitable and the bed was wonderful. Thank you Sheraton for helping make our situation much more comfortable and less stressful.
November 17, 2011
Rated 4 out of 5 by Aviationkiwi Nice Renovated
The location next to the highway is not the most appealing, but the hotel has been renovated and the staff is friendly and very responsive to the hotel guest needs. The $7.95 parking is excessive, especially since the lot is not secured. Overrall it was a great stay and would consider staying at this Sheraton again, but the parking fees must go.
December 21, 2011
Rated 4 out of 5 by Chuck534 Good hotel minor hiccups
I had a one night stay at this hotel. My room was on the club level. One of the two elevators had problems during the afternoon check-in period. Repairs were made by evening. My bedroom TV was not plugged in properly, so it did not work. I was too tired to move the furniture to resolve the issue. The toilet bowl had a leak so the reservoir refilled every 30 minutes or so all night long. I reported both issues in the AM, and the staff responded immediately, resolving both issues while I was at breakfast.
Good food, great service, great shower water pressure, but just not the room preparation I expected for a club level room.
August 7, 2014
Rated 4 out of 5 by Bob123 Dallas Trip
Staff was very helpful especially Tamara. Location was good and the breakfast buffet was outstanding! Biggest disappointment was the cleanliness of the pool.
January 7, 2012
Rated 4 out of 5 by Mike710 Mike710
This was my first time in the hotel. I had a few issues but Alan fixed them right away all was great.
October 18, 2014
Rated 2 out of 5 by Rich2809 Very poor stay
If you want to eat breakfast off of paper plates, this is the place for you. If you want to use a plastic knife and for, again this is the place for you, coffee out of paper cups acceptable? then stay here, otherwise there are plenty of hotels in Dallas.
I won't be coming back
September 13, 2014
Rated 4 out of 5 by Louran This hotel has great features
Quality bedding. Shuttle service within a 3-5 mile radius; very prompt. The club lounge is a great added feature; 24 hrs. Every request I made was taken care of timely before and during my stay. The staff was very receptive and helpful. This is my second time staying at the Market Suites; each time I felt "Golden."
October 16, 2014
Rated 4 out of 5 by Mike710 Great Stay
I want to say it was a great stay Alan did a great job. Thanks!
October 18, 2014
Rated 1 out of 5 by Gasman Terrible
My wife &I booked our room a month in advance with "late" checkin reservation. We arrive at hotel around 6pm and they don't have our king non smoking room available. We are told that none are available. We left to find another hotel in the area, but can back to sleep at Sheraton. The room does not have a hair dryer. The shower tub barely drains. The room is so close to the main expressway that you hear traffic all night . The hotel runs out of coffee....none available for the room. The Club level food is pathetic. Cold eggs and dirty dishes everywhere.
October 27, 2011
Rated 3 out of 5 by kevbot Average Stay
I had an average stay here. The condition of the hotel is older while still acceptable. The club lounge was average, the public areas average. Nothing stood out exceptionally positive or negative.
October 16, 2014
Rated 5 out of 5 by agdrw Great Location and Service
Once again the Hotel and service people were top notch! Convenient to all downtown, west end and mid-town restaurants and venues. Shuttle service was excellent. Had a problem with one TV and was fixed immediately. Friendly and courteous service in the club room. I will be back.
October 13, 2014
Rated 2 out of 5 by KmarkTemp Management Team Lacks Follow-Through
After several attempts to correct my bill, (finally happened).....I was promised by the CHA that someone would check-in to my points being rewarded/returned to my account. I did receive phone call from both the CHA and another manager...both promising follow-up and to call me back. Both seemed to state policy that is takes up to "5 days to see the points"....I have been patient.....I have tried to call back, but at this point I have to dedicate my time to my job.......not a hotel stay. It is very unfortunate because the location of this hotel is quite good, the rooms are nice....but up-keep, follow through and lack of attention to detail make it receive the poor ratings. I tried.
June 13, 2012
Rated 2 out of 5 by schnarf78 Poor Quality
Almost everything in the room was broken (and did not get fixed during my stay). The cleaning staff was inconsistent (some things would be replaced on some days).
November 3, 2011
Rated 1 out of 5 by GJBESQ Horrible Service from Staff and Management
I have stayed at this property twice within the last 12 months and will not book myself or my staff at this property again. I have had experiences of my room not being cleaned until after 7:00 PM and told by the management that this is normal course of hotel operations. Management promised points for inconvenience and points were never rendered. Restaurant is never staffed.
October 21, 2011
Rated 5 out of 5 by EPY66 First Time in Dallas with My Family
Just moved to Oklahoma City and planned my first family trip to go to Six Flags. My wife was able to book this hotel with points, and I'm so glad she did as the hotel was easy to find. We enjoyed the room setup worked out well for our family of 4. My wife and 2 kids enjoyed the pool too. I was surprised by how close to downtown this hotel was an it was a short drive to Arlington to go to Six Flags. I would go back.
August 4, 2014
Rated 4 out of 5 by deerisle Good value hotel with friendly staff
I am a frequent business traveler but stayed at this property with my 11 year-old daughter for a sporting event. My elderly parents also joined us. Unlike some of the reviews here, the staff was wonderful. The breakfast in the club lounge was simple, but the attendant could not have been nicer. The rooms by the highway are somewhat noisy, but we could sleep without any problems. My parents had a room away from the highway, and that was very quiet. It's not a 5-star property, but it was clean and perfect for our needs. I'm puzzled at the remarks about the staff, but they were very helpful for us and took extra time to help us find our way around town and find attractions that would be suitable for our family. The price was also very attractive.
November 28, 2011
Rated 5 out of 5 by Atlhou Thanks Sheraton Suites Market Center
All of the Sheraton Suites staff were professional and great. They spoiled me throughout my entire visit!
October 1, 2014
Rated 5 out of 5 by Bill0711 Outstandin Service
Kudos to Dante at the front desk for outstanding service and his ability to recognize guests by name throughout the stay
July 24, 2014
Rated 5 out of 5 by Jules50 Excellent Customer Service
I stay at this particular hotel 2-3 times a year and have always experienced the best in customer service. From front desk to housekeeping to room service, the staff is amazing. They always have a smile! The hotel is in an excellent location if you are doing various activities throughout the Metroplex and I always feel safe when staying here. I will continue to stay at the Sheraton as I know I will not be disappointed.
October 16, 2013
Rated 5 out of 5 by Nancy65 I LOVE this hotel and it's always my home when I'm working in Dallas
This is the BEST hotel I've every stayed at in Dallas. I'm there frequently for work at the Dallas Market Center and it's conveniently located within a 5 minute walk from the hotel. Edin and Allan are great! They always remember me and greet me by name when I walk in the door and both go out of their way to make me feel welcome and comfortable! I love the updated menu and this hotel is clean and inviting.
September 20, 2013
Rated 5 out of 5 by JustinT The Staff
When you stay at a Sheraton Suites you know the basics of what you'll be receiving. But the staff can make a stay memorable. The staff at this property was one of the finest this SPG Gold Member has experienced. Special notice to Edin at the FD, who supersedes his duties consistently.
October 16, 2013
Rated 5 out of 5 by Toyman Nice property and location
We have booked several rooms at this location the past four years. The only comment is that the layout of our rooms makes it difficult to open the closet doors and the door between the living and sleeping areas. Makes getting ready in the morning a little tricky.
October 4, 2013
Rated 5 out of 5 by Rolandontheriver Excellent hotel and staff
Stayed Dec. 23 - 26, 2012
Room was great, food was excellent - nice central location - front desk staff extremely helpful and pleasant
Bill the shuttle driver - above and beyond - made our stay a top notch experience!
Thank you to all!
January 7, 2013
Rated 5 out of 5 by jcesl2 Great experience
Everyone that works at this hotel is incredibly friendly and helpful. Especially Matt at the front desk, who went out of his way to assist me and make me feel at home.
Rooms are large, SPG recognition is good, hotel is clean and new.
August 22, 2012
Rated 5 out of 5 by mouton wexcellent facility.
I was very favorably impressed. The facilitie and service were excellent and the breakfast first rate right down to the terrific coffee. Best of all, it was about the best hotel value I have ever seen. Kudos.
October 7, 2013
Rated 5 out of 5 by GinaD Very nice, clean!!!
I've stayed in other hotels in the area and this is the nicest by far. Great, helpful staff, EXCELLENT food, very clean rooms!!! I am a seasoned traveler and I promise you will LOVE this hotel!!!
January 27, 2013
Rated 5 out of 5 by JazzeeJewel1 JAZZEE JEWELS FROM OKC
Great stay! The rooms were a little small but overall very good. Beds are regular size and not queen. There is a refrigerator and microwave. There is an indoor and outdoor pool plus a jacuzzi!
August 26, 2013
Rated 5 out of 5 by esl2010 great stay
Check in was fast yet efficient. Catherine was very helpful and friendly. The bed was comfortable and the view was amazing! I will differently come back I loved the last check out.
July 19, 2012
Rated 5 out of 5 by Tara716 Dallas-Fun-Wkend-Getaway
We are from OKC and we always have a great time in Dallas and our stay here at the Sheraton Suites Dallas Market Center. Great service, great price & great time!
August 27, 2013