Rated 3 out of 5 by Whodat64 Great stay but. . .
This is my second time staying at this hotel. I do like the rooms and location to my clients. But this visit was a little below expectations. Room service called me after i placed my order and incorrectly informed me that they were out of the Herb chicken , i choose a different meal and then was was called again to say they have my original order ready. When it was delivered was not good. Second, I was awaken my knocks on my door and a phone call at 6am from staff looking for a "James' could not go back to sleep. Third-my bill had to be corrected due to a charge for internet which should have been free. Fourth-I had to inquire about my free breakfast included in my room rate and how to redeem.Last-I had a very important presentation that I could not print off due to the lobby internet stations were down. Was told at 7:30 am that they will be up shortly. But at 12:30pm they were still down. No one offered to print off my presentation at front desk.
I will stay here again but overall customer service was not up to par.
September 5, 2013
Rated 4 out of 5 by Sleepingbeauty7 Slept like a baby!!
Only ONE complaint , from the time I stepped off the elevator onto the third floor, untill the end of my stay (2) days.. The hall ways smelled like you were walking past a really smelly dumpster. It was just odd. Other than that everything was great!!!
April 30, 2012
Rated 4 out of 5 by Jen13 Comfortable room but had a few issues
The Sheraton is consistently a good quality hotel, that is why I choose over others, when able. However, the room had no wash clothes, no hair dryer upon check in and my bill was incorrect at checkout. The meals in the club room were always very good.
January 27, 2013
Rated 5 out of 5 by thecherub88 get the club floor ...
... it's a suite :) :) :). i stayed here because it was close and convenient to the jfk memorial sites. i was upgrade to the club floor, which is a suite. this, as you well can appreciate, created a dilemma: which tv to watch. yes #firstworldproblems.
July 29, 2013
Rated 4 out of 5 by ComfortSeeker Small suite offers comfort
This non-smoking facility more than met my expectations. Although the sleeping area with two beds was tight, it was clean, quiet, and comfortable. The small sleeping space was very acceptable with the completely separate sitting area and a second TV.
February 20, 2013
Rated 5 out of 5 by AdrianB Outstanding Service
This was my third stay in two months and each time the experience improved. In particular, the Guest Service employee Ashley went above and beyond my expectations. If I had a request, she made sure that it was taken care of each time. Thanks Ashley!
January 12, 2012
Rated 3 out of 5 by MDMinMiami Pretty Good
This hotel is pretty good overall but I have to comment that I was dissapointed with the Internet Access. I needed the wireless access to complete much work while staying in my room and the services was very slow and would randomly disconnected....
August 22, 2013
Rated 5 out of 5 by CamBH This hotel is great!
staff super friendly and helpful!
the only very minor issues were (but I alerted the staff):
1) check out service didn't work on tv
2) bathroom doorknob broken
3) toilet paper holder broken
Staff promised specific room and they came thru!
November 11, 2013
Rated 4 out of 5 by Zoo16 hotel features
Hotel was fine. Pool and workout a plus.
July 28, 2014
Rated 3 out of 5 THIS HOTEL NEEDS TO CLEAN ROOMS
STAYED A COUPLE OF DAYS AND NO ONE CLEANED OUR ROOM. CALL THE FRONT DEST FOR TOWLES AND TOILET PAPER, NEVER CAME. I HEARD THE HOUSE KEEPING CREW OUTSIDE IN THE HALL. I HAD TO GO ASK THEM. DON'T KNOW IF THE CREW WAS JUST HAVING A BAD DAY.........
July 26, 2012
Rated 1 out of 5 by jma672 staff needs to be changed
the staff was no help. the parking lot is for guest only they let anybody park and the guests had no place to park. plus there were guests hanging and laying in the hall ways and did nothing
June 9, 2014
Rated 5 out of 5 by CaliforniaSam Great hotel in convenient location!
I've stayed here 4 times in the past 8 months. This hotel is conveniently located to everything in Dallas. The rooms are modern, spacious and clean. The hotel staff is very responsive. Great customer service! They recognize me when I check-in.
June 13, 2012
Rated 5 out of 5 by tetesal Wonderful Responsive Service
I couldn't ask for better service. Any problem brought to the attention of the staff was taken care of immediately, and none of the staff members could have been more helpful. Everything was done to make the stay of our large group enjoyable.
August 26, 2013
Rated 1 out of 5 by GlennV Not Good
My first room sink was clogged and it took two hours to get a different room and then the second room smelled of mildew & mold from the A/C. Both rooms the wall paper was comming off the walls and the carpet and sofa both had stains on them.
August 16, 2013
Rated 5 out of 5 by wooldog Good staff
Anthony (front desk) should be commended-excellent people skills and extremely helpful.
July 17, 2014
Rated 3 out of 5 by Manju This hotel does not utilize its full potential
The hotel becomes over-priced after they charge you for parking space and in-room internet service. I also expected better inside-pool conditions. The ambiance of the pool is gloomy, and dirty. Water was extremely cold, and also very dirty.
May 15, 2012
Rated 5 out of 5 by NannieX8 Always pleasant stay
We have stayed t this hotel numerous times with our children and grandchildren. Always a pleasant experience and never have experienced a problem
June 30, 2014
Rated 5 out of 5 by mub1963 An outstanding Starwood Property
This is one of the best stays ever at a Starwood property--from the friendliness of staff to the great suites--at a very affordable price. Zero complaints. This would be my first choice on a return trip to Dallas. And great for families.
February 11, 2013
Rated 2 out of 5 by ardila123 Overcharge
The stay at the hotel was actually very good. The issue is that they overcharged my card and forgot to return the money....it has been over a month of constant calls and getting a "we are sorry you should have your money back in 5 days".
August 14, 2013
Rated 4 out of 5 by ATM25 Comfortable and SPG quality
The hotel was comfortable and updated. The SPG floors were separate and required card access which is always nice. The SPG Club lounge had a very nice breakfast while we were there. Overall the hotel exceeded expectations.
April 14, 2014
Rated 4 out of 5 by Rosie68 decor
This hotel was very quite, and the room was comfortable. Only issue was a old sort of musty smell. I figure from the old carpeting. Rooms could use a update in color and new carpet. The beds were comfortable and enjoyed the stay.
July 19, 2013
Rated 5 out of 5 by 08David great staff
One of the best staffs I encounter and one returned my lost credit card (I dropped it in the parking lot) and the concierge man Jeremey was fantastic as he drove me to all the places I needed to go and was so helpful and classy!
November 1, 2013
Rated 5 out of 5 by Cattails Friendly Staff
I always enjoy staying at the Sheraton Market Suites because of the convenience to the Dallas Market. In addition to this, the hotel is always clean and the staff very helpful and friendly. See you again for the next Market. Sue
September 16, 2012
Rated 5 out of 5 by Weylan52 Great Hotel and Great Location
this hotel was perfect for me in every way. It was clean and in a location that was eash to find and access. The staff were friendly and smiled and greeted me each time I passed somone in the hotel. A very friendly atmosphere.
July 30, 2013
Rated 3 out of 5 by Tavok convenient location
Never acknowledged as a gold member. Not thanked. Told my first overcharge could be applied to my second but the checkin guy wouldn't do it. "too bad" attitude. Nothing I can do. Out of my hands attitude. I just work here.
September 26, 2013
Rated 5 out of 5 by Lee55 Great
The hotel staff was great especially the front desk, received many upgrades, newspaper, breakfast, shuttle, great room, the bed was heavenly, the service overall was great.
But the pool looked like it needed to be cleaned
September 24, 2012
Rated 4 out of 5 by RobinG Front Desk....Makes it worth the stay!!
We had a great stay all around; HUGE kudos and thanks to Tamara at the front desk!!! She has an amazing energy, personality, and attitude!! She is why we continue to come back. Thanks so much for making us feel at home!!!
August 29, 2012
Rated 5 out of 5 by SMMHOU Good location, Excellent Staff
Good location. Room service is excellent. Bar is great. Can't remember her name but the bartender is patient, personable, excellent customer service. Food in restaurant is good. Only complaint is the pillows are horrible.
February 19, 2013
Rated 3 out of 5 by DanD Sheraton Suites
The lobby area & entrance had cigerett butts on the entry way several inside & out. Very displeasing & unlike most Sheratons I have stayed at. The rooms are very nice & roomy & would not hesitate to stay there again.
January 3, 2013
Rated 5 out of 5 by Anne71 Good stay
Was here for a conference, stayed in a suite. Excellent service, nice bar with good personnel and fun swimming pool. Very comfortable bedding!
June 16, 2014