Rated 5 out of 5 by EPY66 First Time in Dallas with My Family
Just moved to Oklahoma City and planned my first family trip to go to Six Flags. My wife was able to book this hotel with points, and I'm so glad she did as the hotel was easy to find. We enjoyed the room setup worked out well for our family of 4. My wife and 2 kids enjoyed the pool too. I was surprised by how close to downtown this hotel was an it was a short drive to Arlington to go to Six Flags. I would go back.
August 4, 2014
Rated 4 out of 5 by Chuck534 Good hotel minor hiccups
I had a one night stay at this hotel. My room was on the club level. One of the two elevators had problems during the afternoon check-in period. Repairs were made by evening. My bedroom TV was not plugged in properly, so it did not work. I was too tired to move the furniture to resolve the issue. The toilet bowl had a leak so the reservoir refilled every 30 minutes or so all night long. I reported both issues in the AM, and the staff responded immediately, resolving both issues while I was at breakfast.
Good food, great service, great shower water pressure, but just not the room preparation I expected for a club level room.
August 7, 2014
Rated 3 out of 5 by Jasper26 This hotel had great staff
We stayed here because we had to take our child to a medical facility nearby and it was close and very reasonably priced. However, our room looked like maybe it had not been cleaned the beds were not made, left over food in the refrigerator and stuff in the bathroom floor. The staff was very nice and helpful and moved us to another room that had been cleaned. The pool was not great it was a bright glowing green and the spell was not so great as well so we did not swim. Sheraton's are usually a great place to stay, this place could of been just having a bad day!!!
August 7, 2014
Rated 4 out of 5 by justus121 Comfortable room
I enjoyed my stay, the room was clean, and the staff was friendly. I am looking forward to my next stay.
August 11, 2014
Rated 4 out of 5 by Chaver This hotel works for my purposes
Close to the highway and my clients. Fairly close to airport. Rooms clean but hotel is getting a bit old and needs updating.
August 8, 2014
Rated 4 out of 5 by JCO64 Nice Hotel
This hotel is a little pricey as the brand name suggest. However, the service was great. I was originally assigned to a room that had cigarette smoke smell in it. I confronted the front desk and was reassigned to anther room with no problem.
August 7, 2014
Rated 5 out of 5 by Bill0711 Outstandin Service
Kudos to Dante at the front desk for outstanding service and his ability to recognize guests by name throughout the stay
July 24, 2014
Rated 3 out of 5 by km23 Nice but needs improvement
It was a nice hotel. We paid to upgrade to the club level. We were told we would have unlimited access to beverages and snacks, that there would be appetizers in the evening and breakfast in the morning. The door to the club suite was broken and we couldn't access it. At first, we thought it was maybe our key but two staff members tried and couldn't access it either. We reported the problem to the front desk in person and was assured it would be taken care of. It wasn't. We finally got access to the room and it a few old apples as snacks. The appetizers consisted of cold chicken wings (we gotg there when they first brought them out). we tried to get a water later that night but again couldn't access the room. We had to pay for parkingand it was an open lot not in the city . The pool area needs updating.
August 3, 2014