Rated 3 out of 5 by Davis5 Facility needs work but staff was terrific
This was likely at one time a beautiful facility. However, the pool & hot tub was cloudy/mildewed, the lobby had a dank/fishy smell, and as other reviews say, carpets are stained, grout in shower is cracking, etc. That said, the staff at this facility was very helpful, quick to respond, personable and professional. The coffee and food on the club level exceeded our expectations and housekeeping always did a great job. We had a good discounted price to stay here so it was a good value, however, I would not pay regular rates given how the property is maintained.
July 19, 2014
Rated 5 out of 5 The staff went above and beyond
I traveled to Dallas with 2 business associates for a conference being held at the convention center downtown. The king suite was great and the executive lounge was fully stocked and provided a wonderful breakfast each morning.
The front desk and shuttle staff were outstanding!! It's because of them we will return again and again. William, Jeremy, Donte, Thomas, and Anthony delivered World Class service throughout our entire stay.
July 21, 2014
Rated 3 out of 5 This hotel was not restful or clean
My linens were never changed (there was a group of holes in the sheets to mark this) the entire 4 days (3 nights) I stayed! The traffic is horrible from the highway and kept me up all night!!! The concierge room attendant was unavailable because he was smoking? On the deck outside the concierge room. It was blowing back into the room for all to enjoy.
I have been in 4 hotels in 4 weeks and this was horrible.
July 21, 2014
Rated 5 out of 5 by Nuttytraveler Suite hotel
Was nice having a separate sleeping and sitting/working area. The hotel is a little worn but very clean. Deborah at check-in was fabulous! Very welcoming and was genuine - not fake/forced.
July 21, 2014
Rated 4 out of 5 by Jeter2 Nice Hotel
Good stay with the exception of one interaction with a bartender. My wife called down from the room to inquire about wine selection and told her "my husband will come down". When I arrived at the bar to get the wine the lady said "you must be the husband". I said yes and ordered the glass of wine. She immediately got on the phone and ignored me. A minute later another bartender (lady) saw me standing there and asked if I had been helped. I said yes. Another few minutes went by and the second lady came back and filled my order (the first bartender was still engrossed in her phone call). Not sure what that was all about.
July 13, 2014
Rated 3 out of 5 by Michael012 TOO EXPENSIVE FOR WHAT YOU GET
Great Staff and breakfast. Rooms (especially the room I stayed in) could use some attention and updating. The 11th floor hallways and carpet need to be replaced. Too many stains on the carpet. Pool was too crowded because some guests would let their friends and family in when they didn't have a room which caused the pool to be overcrowded. Could use some attention in keeping non hotel guests out of the pool so that the actual guests can be comfortable and not crowded while swimming.
Great views and staff always willing to help when I needed anything. Front desk staff was always helpful and cordial with my questions. Overall. Great stay just too overpriced for what you actually get.
July 14, 2014
Rated 2 out of 5 by bv2014 Convenient hotel location
The staff that we interacted with during our quick stay in Dallas were pleasant but a few things that bothered me compared to stays at other SPG properties:
-Upon arrival, there was dirty standing water in the bathroom
-Room was not cleaned nor restocked with towels but we called down and had it taken care of by 6 pm that day
-Noticed questionable stains on the sheets of both beds
-There were loud parties next to us at 3 am in the morning
We were in town for a friend's wedding so we were not at the hotel very much, but when we were at the hotel it left a bit to be desired.
July 14, 2014
Rated 5 out of 5 by wooldog Good staff
Anthony (front desk) should be commended-excellent people skills and extremely helpful.
July 17, 2014