Rated 5 out of 5 by TonyM All Excellent!
This hotel offered the best customer service I have ever experienced at a hotel. I gave what "thank you" cards I had to the reps that took wonderful care of us. I wish I had more.
Great job to all!
June 9, 2013
Rated 4 out of 5 by worldtravel123 Needs renovation
In general, very good stay, but at least the room I was in, needs some renovation, particularly in the restroom/sink area
June 7, 2013
Rated 2 out of 5 by ChuckR good location
Club Level benefits are minimal and breakfast hours very brief. Disappointed in service.
June 4, 2013
Rated 5 out of 5 by Adam99 Can't thank them enough!
I booked this on short notice. We live in Dallas and has to change my original plans so with only 3 days in advance on a busy weekend and they still got me in! I had an egagement planned and I went in early to drop off flowers and champagne to have in the room before. Edin at the front desk was more then helpful on getting this arranged. I also asked for a room facing downtown, Edin did more, he put us on the 11th floor facing downtown and surprised us both with chocolate strawberrys on the dry bar! He took care of it all, I feel like I was treated if I had spent thousands of dollars. Also this is one of the few hotels with balconys you can use and a great pet policy! I can't thank Sheraton and Edin enough for out great stay! We will be back as a married couple!
June 3, 2013
Rated 5 out of 5 by pyzca Do Not care to write long review
Everything was great. Staff were friendly. The two bed +1 couch room (#603) though... had terrible layout. I would guess that there were about two feet of space between the foot of each of the two beds and the wall. The couch area was fine, until the couch unfolded... same issue.
June 3, 2013
Rated 4 out of 5 by tontra Overall good stay
Staff was courteous and friendly. Room was fine but with a slight mildewy smell. Noone answered the phone at the front desk on the 2 occasions I called (the day before the stay and once while at hotel), instead received a recording "noone is available to take your call". Request for a one hour extension on check out was cheerfully granted. The location was perfect for medical center.
May 29, 2013
Rated 3 out of 5 by BWAGS Was charged $300+ for a standard rate room
My biggest complaint is we were charged almost 4 times the correct amount for the standard room we stayed in. After calling to complain, the charge on my credit card increased to almost 5-6 times the original rate. Took three phone calls to customer service to get the correct rate. What if we didn't notice? Way to careless for front desk personnel.
May 28, 2013
Rated 3 out of 5 by TomCat Heating and AC system.
We went in month of May...Heating to AC transition. The room is not getting cold in day time and not heating in night time. Either one will work and after complain the service person comes and he does not know how to shift the machine, wasted our time in the night and day hours. We have called 5 times in 3 days, nothing worked. The hotel looks very royal, luxury, please improve this feature to automate heating and AC automatically based on the temperature we set....
May 28, 2013
Rated 5 out of 5 by FreqReqTraveler Great stay, location, and price!
Nice hotel, comfortable room, great amenities. Staff was friendly and professional. And location was central to everywhere I needed to go with lots of places to eat, shop, and see nearby.
May 27, 2013
Rated 4 out of 5 by MrVicci Full of Potential
Hotel needs focus in various areas. (dining menu and quality of food, equipment, Customer Service.)
May 16, 2013
Rated 1 out of 5 by WW1988 DONT EAT HERE
Hotel does look good .... Beds are comfy.... I am an SPG member so I get club level rooms and dining. The breakfast for SPG members was terrible. So I went downstairs to main dining and paid$13.95 each for my spouse and I to eat... Eggs were dried out bacon and hashbrowns were SO BURNT.. ketchup bottle had mold on the rim.... I thought I would give the dinner a try.. order two Cowboy steaks and spent$110.... the steak was over cooked and so tough worst money ever spent... - Hot Tub was not working and inside pool had AC on and was so cold could not use.
May 14, 2013
Rated 5 out of 5 by Britny Hotel and Staff were amazing!
My family stayed there this past weekend for my daughters 4th birthday. The staff that worked there Saturday evening were absolutely amazing! I have never had such an amazing stay at any other hotel!!
May 14, 2013
Rated 5 out of 5 by Nate8375 Great Staff
Staff was excellent. Abu in the club lounge was outstanding. He is a true asset to your hotel.
May 13, 2013
Rated 5 out of 5 by Karl07 Excellent Customer Service
All staff members were courteous and helpful
May 9, 2013
Rated 1 out of 5 by Chris Dallas Review of 541
*carpet next to bed was cut (square) and out of place
*iron was broke and leaked water
*light bulb blown on desk
*entry light switch didn't turn any light on
*paper desk teepee was ripped when arrived
*toilet paper holder was broke-barely holding roll
*door didn't latch closed unless slammed
*door weather stripping was disconnected
*elevator was clunky/jarring
May 9, 2013
Rated 4 out of 5 by WorldTraveler73 Super Friendly Hotel at an Out-of-the-Way Location
Staff is super friendly and truly cares about your well-being. Definitely one of the better U.S. Sheraton hotels in terms of service, rooms and cleanliness. Suites are nice, as they give you more space to spread out, although the bedroom does seems small for the new Sheraton Sweet Sleeper beds (hard to navigate in the bedroom, as the bed takes up almost all the space). One drawback to the hotel (which is not really the staff's fault) is that it is location is a bit out of the way, so you can not easily walk (or take public transportation) to all of the usual places (downtown, uptown etc.). The hotel does provide a free shuttle, which is very helpful, but you won't be doing much around the area unless you just happen to be having a meeting or event there.
May 8, 2013
Rated 5 out of 5 by RP45 Nice place to stay
Great location in Dallas and nice hotel! We enjoyed our stay!
May 7, 2013
Rated 5 out of 5 by IndieDox Clean, great bed, great view
Being a Starwood Perf Guest is great! I used my points for a free room and they put me on a special floor, high for the view, and gave me access to the free breakfast room. Hot cheesy eggs, bacon, toast, OJ, soda, coffee. It's great! The bed was fluffy and cozy. Balcony off the bedroom and couch room. Two TV's, one in couch room and one in bedroom. I would stay again!
May 5, 2013
Rated 5 out of 5 by BobB Wonderful Staff !!
The staff at the Sheraton Suites in Dallas is great. The team at the desk was very friendly and helpful, the rooms were clean, and the restaurant and lounge staff provided excellent service. The management team is engaged and visible. I would recommend this hotel to anyone visiting the Dallas-Fortworth area.
May 3, 2013
Rated 5 out of 5 by JonS Great location
This location is perfect when visiting Dallas. Easy access to Downtown, Dallas Market Center. Only 20 minutes to DFW Airport. Staff was helpful in suggesting places to visit. The Starwood Lounge on the 11th floor is a great value. Shuttle driver was polite and helpful. Bartender was fun and remembered his guests.
May 3, 2013
Rated 1 out of 5 by Mdaair First time last time. Never again
Thanks God at the last minute we decided to book only one night instead of the three we are staying in Dallas. This means moving to another hotel this morning won't be costly.
We checked in yesterday and I told the checking officer (Alan) that if the room is nice we plan as to stay 3 nights. He took a few minutes to search and told me as a platinum member he upgraded us to a good room!!! Really!!!
When we saw the room I called him. He searched again and assured me our room is the best and the largest!!
So, here is their best and largest for platinum members.
- Next to the elevator.
- bedroom with no space to put suit cases.
- their is a living room which in reality is part of the bedroom, only with a partition to make it like its separate. In fact the partition ate up some space. But I guess they needed the partition to squeeze in a wardrobe into the tiny bedroom
- bathroom the size of ah wardrobe!!
That's their best and biggest!!
Oh yes, one more thing, their club lounge closes for breakfast at 9 a.m I am not kidding.
SPG if this hotel is intended to be a joke you are playing, then its in very poor taste.
I have a lifetime gold member status and am a platinum member for 6 years running. I wonder if SPG trains their hotel staff ( like the one who checked me into this trash of a room) to realize how much I must be spending annually in SPG hotels to have earned the gold and platinum status that I have.
April 30, 2013
Rated 5 out of 5 by TravelDiva Easy to find, great stay
This hotel was about a 15 minute drive from DFW...very easily seen from the highway. At check-in, the staff were extremely friendly and accomodating. Edin, the front office supervisor, was superb! The room was clean and spacious with a fridge and microwave, the bed was oh-so comfy, and my room had a beautiful view of downtown Dallas. I'd stay again in a heartbeat...
April 29, 2013
Rated 4 out of 5 by Oldboatbilder Good experience
My handicapped wife and I stayed during the Bush Library Dedication and needed a car and driver due to security issues. I asked for the Marketing manager and Sylvia returned the call shortly after.
She gave me one name then and said she would call back with some others. She did in a few minutes and gave me two more.
I used the first one on the list and the service and price could not have been better. Security was very difficult for arrival by car but Enrique handled it like a pro.
I kept his number and will use him again
We ate dinner in their restaurant and while my steak was overcooked it had an excellent taste and I did not ask for it to be exchanged.
All in all a pleasant experience. Special thanks to Slyvia.
Anonymous from Austin
April 27, 2013
Rated 4 out of 5 by Chuck Good location, extra fees
Great location near downtown. Be wary of extra charges for Internet access and parking.
April 25, 2013
Rated 4 out of 5 by DG603 Good location for downtown/midtown activities
Despite the ever present Dallas traffic, we enjoyed the location and the relative ease of getting to activities in the downtown and mid-town areas of Dallas.
April 22, 2013
Rated 4 out of 5 by Sexy41 extra charge
My overall they was great until i checked out Mark at ghetto front desk told me my bill and i had charge on there for watching a movie at 2:00am i told him i didn't even turn the TV on but he still made me pay for the movie after i assured him the TV was not own. Why would i pay 20.00 yo much a movie in a hotel that's to much money so j believe they just got a extra 20 ws.t be staying at the Sheraton kn Market Center anymore.
April 21, 2013
Rated 1 out of 5 by tme123 Great staff old Hotel
I have the staff an A+ for customer service unfortunately the hotel is old and in need of refurbishment. One of the elevators (of 2) was broken down for my entire stay of 3 nights. Very unacceptable. I was on the 10th floor which caused significant delays.
April 19, 2013
Rated 5 out of 5 by CPACFEPROFESSIONAL Platinum Member Terrible Experience Turned Into Excellent!
In February 2013 I stayed a night at the Sheraton Market Center Dallas. My stay turned from good to terrible because of one employees terrible decision. I called Management and expressed my terrible experience and they got on the matter immediately. I was prepared to give the Hotel a zero "0" rating and not ever stay at another Sheraton ever! Because of the "Personal Concern" given by the Front Desk Manager Mark immediately and General Manager later they both worked to make the situation correct and have done so! Because of their Personal and Apologetic Concern I will always stay at a Sheraton and hope that all Sheratons can be as Excellent as the Sheraton Market Center Dallas! Thank You Sheraton Market Center Dallas!
April 17, 2013
Rated 2 out of 5 by PBWilson8 Will not return
The heater was broken in the room and I sat in the restaurant for over 15 minutes in the morning waiting for someone to take my order and no one ever came to my table. There were a fair number of guests eating but, I guess I must have caught the staff on a smoke break or something. I reported the problems and received a somewhat agitated, "sorry" in response.
April 11, 2013
Rated 3 out of 5 by Mike Uncomfortable bed!
The room overall was fairly nice, but the bed was really uncomfortable. The mattress was concave, which made it hard on the back. The free breakfast was not good at all. Get some real eggs people. The pool area was nice and there were plenty of towels. Housekeeping was very nice and provided us plenty of towels.
April 9, 2013