Rated 5 out of 5 by CPACFEPROFESSIONAL Platinum Member Terrible Experience Turned Into Excellent!
In February 2013 I stayed a night at the Sheraton Market Center Dallas. My stay turned from good to terrible because of one employees terrible decision. I called Management and expressed my terrible experience and they got on the matter immediately. I was prepared to give the Hotel a zero "0" rating and not ever stay at another Sheraton ever! Because of the "Personal Concern" given by the Front Desk Manager Mark immediately and General Manager later they both worked to make the situation correct and have done so! Because of their Personal and Apologetic Concern I will always stay at a Sheraton and hope that all Sheratons can be as Excellent as the Sheraton Market Center Dallas! Thank You Sheraton Market Center Dallas!
April 17, 2013
Rated 1 out of 5 by jrdnjrr Small details matter
This hotel needs to pay attention to the small details when it comes to this hotel. The small details and the miss attention to details does affect the way people view this business. I experienced slug on my body from the side of the whirlpool and the bathroom tub area was nasty. The bathroom tub had mold growing in the corner and had hair on the shower wall. These all seem like an easy fits, but when you have staff that don't speak or understand English or Adminstrative staff does not do what they say, it makes you wonder about the integrity of this business. I further experienced a large jump in room rate then what I booked the room for; when I try to explain this to adminstrative staff I was more less called a liar.
September 5, 2012
Rated 1 out of 5 by Adelaide408 Awful room. Excellent staff.
The upholstery on the sofa in the room was ripped, the sheets on the bed were ripped, the duvet was stained and I stepped on dirty toothpicks on the bathroom floor. It. Was. Gross.
On top of that, a previous guest had left a comment card on the desk with all kinds of complaints and that card had clearly never been picked up.
That being said, the staff were very apologetic and quick to make it right. I was very unimpressed by the room, but the staff were excellent. I didn't eat any food or beverage so I am unable to comment on the quality of those items.
June 10, 2014
Rated 5 out of 5 by agdrw Great Location and Service
Once again the Hotel and service people were top notch! Convenient to all downtown, west end and mid-town restaurants and venues. Shuttle service was excellent. Had a problem with one TV and was fixed immediately. Friendly and courteous service in the club room. I will be back.
October 13, 2014
Rated 5 out of 5 by godard bittersweet goodbye
i have been a guest at this hotel for 4 years and i just came home from my very last visit. my physician is leaving dallas an i am following him. having said that, my stay was as memorable as it always is. the one thing that i find troubling is that i recognized only one employee since my last visit, on february 2013. this is a trend that i have observed over the years. what's with the turnaround? it impacts a guest like myself negatively, since i choose to return to this hotel with every visit to dallas and it is of paramount importance to see familiar faces.
November 28, 2013
Rated 3 out of 5 by Sandi44 Disappointed
I had high expectations, after all this was Sheraton! However, we were disappointed with the size of the room, only 6" between the foot of the bed and the closet, had to open doors and turn sideways to get to the right side of the bed. (We are not large people). Shower pull broken, towels were not replenished (left w/1 bath & 1 hand, no mat, no washcloths). The refrigerator was not cooling and the a/c was intermittent. The front desk was a good experience, nice and knowledgeable. I wish this could be better but I think you want the truth. Thank you.
June 30, 2014
Rated 3 out of 5 by kevbot Average Stay
I had an average stay here. The condition of the hotel is older while still acceptable. The club lounge was average, the public areas average. Nothing stood out exceptionally positive or negative.
October 16, 2014
Rated 4 out of 5 by Mike710 Mike710
This was my first time in the hotel. I had a few issues but Alan fixed them right away all was great.
October 18, 2014
Rated 4 out of 5 by K226 Pleasant Memorial Day Weekend
We have stayed here several times. This hotel is comfortable, well-located, and reasonably priced. While we didn't need much, the staff were always immediately helpful when asked. I get upgraded to Club level because of my Platinum status, and I appreciate it. They have really improved the Club service since we last stayed. There is a full hot breakfast as well as a hearty selection of hot and cold snacks in the evening. The gentlemen who serve are attentive and kind. It is great to have the suite set-up, although the result is a very small bedroom.
May 26, 2014
Rated 4 out of 5 by Mike710 Great Stay
I want to say it was a great stay Alan did a great job. Thanks!
October 18, 2014
Rated 1 out of 5 by WW1988 DONT EAT HERE
Hotel does look good .... Beds are comfy.... I am an SPG member so I get club level rooms and dining. The breakfast for SPG members was terrible. So I went downstairs to main dining and paid$13.95 each for my spouse and I to eat... Eggs were dried out bacon and hashbrowns were SO BURNT.. ketchup bottle had mold on the rim.... I thought I would give the dinner a try.. order two Cowboy steaks and spent$110.... the steak was over cooked and so tough worst money ever spent... - Hot Tub was not working and inside pool had AC on and was so cold could not use.
May 14, 2013
Rated 5 out of 5 by Deirdre Excellent staff
The staff in this hotel really made our stay enjoyable. They genuinely were outgoing, friendly and couldn't do enough to ensure we were extremely well looked after. I had a number of packages delivered and each were accounted for and looked after. They even took care of a couple of returns, with postage and just added to my bill. When it was clear the shuttle was stuck in traffic & we may be late for a basketball game, one of the front desk staff ran us into the game in another van! Thank you for going above & beyond with customer satisfaciton. Super!
November 2, 2012
Rated 5 out of 5 by Andrea63 Efficient and Business Friendly
Stayed for 4 nights on business. Hotel is perfect for me- not stuffy, staff are friendly, quick and efficient service at check in and check out. Rooms are clean , refrigerator and microwave is convenient for my needs, beds comfortable with soft sheets, big desk and spacious living room area.Liked the balcony in the suites and the Club room amenities. Simple but hearty food. Hotel coordinated restaurant delivery to my room- Thai Food and from other nearby restaurants. Location is only a 5 minute drive to McKinney Uptown area for shopping and business.
July 20, 2013
Rated 1 out of 5 by Justwowreally One problem after the next
The first room I stayed in (3 night stay) had a drainage problem in the bathroom sink and the bathroom door wouldn't not close. Before asking for a new room on the 2nd day, I simply asked for housekeeping to clean the room and replace dirty towels with fresh ones. Upon returning, nothing had been done. This prompted my call to the front desk to complain. The front desk person apologized but said it was NOTHING he could do about getting the room clean. I had to suggest moving rooms. In the morning I realized the 2nd room had no ironing board..grrrrrr!
December 15, 2011
Rated 1 out of 5 by Chuck84 Worst Experience At A Starwood Property
My stay at the Sheraton Suites Dallas was by far the worst stay I have ever experienced at a Starwood property. Upon entering the property, I was underwhelmed by the aesthetics of the hotel. At check in, I was given an incorrect room assignment. At 8:15 am I was awaken by housekeeping entering my room for no apparent reason. Finally, a water leak in my room destroyed my computer bag, computer, and client files. Now I am in a battle with management to remedy the situation. Starwood properties are fantastic hotels, just not this one.
July 7, 2014
Rated 3 out of 5 by Nsja Customer service was not good
I love SPG program but this time I was dissappointed with the service. I stayed for two nights, at the morning on the second day I reported to the front desk that the shower was not working properly, at the evening when I returned and took a shower found out that they did not fix the shower. When I checked out the lady at the front desk was very nice and apologized for the issue even offered me an snack or a soda on the house but I told her that the only thing I wanted was that they pay attention and resolve the complaints made by the customers.
January 19, 2012
Rated 4 out of 5 by Oldboatbilder Good experience
My handicapped wife and I stayed during the Bush Library Dedication and needed a car and driver due to security issues. I asked for the Marketing manager and Sylvia returned the call shortly after.
She gave me one name then and said she would call back with some others. She did in a few minutes and gave me two more.
I used the first one on the list and the service and price could not have been better. Security was very difficult for arrival by car but Enrique handled it like a pro.
I kept his number and will use him again
We ate dinner in their restaurant and while my steak was overcooked it had an excellent taste and I did not ask for it to be exchanged.
All in all a pleasant experience. Special thanks to Slyvia.
Anonymous from Austin
April 27, 2013
Rated 2 out of 5 by stevena Housekeeping needs some coaching
Imagine my surprise when i tried to take a shower and the knob to switch from tub fill to shower was missing. Does housekeeping check then they're cleaning the tub?
And, while it's nice having a suite, it's not nice that the door to the closet barely opens in front of the bed. I've had normal rooms bigger than the suite.
Finally, i had a 4pm checkout. Why would housekeeping make up my room. I messed up the bed and towels to make sure they actually changed them for the next guest.
August 23, 2014
Rated 5 out of 5 by Marcmo1977 My stay
My husband and I stayed the weekend for our anniversary. Misty B. and Desiree were beyond wonderful and helpful. When they found out it was our anniversary they went above and beyond to make our stay perfect.
We were getting ready to go out for dinner and a staff member called to say they were sending a bottle of champagne and chocolate strawberries to our room which was wonderful . When we woke up the next morning there was a note from Desiree telling us Happy Anniversary,
Thank you for giving us a weekend we will never forget.
July 29, 2012
Rated 4 out of 5 by WorldTraveler73 Super Friendly Hotel at an Out-of-the-Way Location
Staff is super friendly and truly cares about your well-being. Definitely one of the better U.S. Sheraton hotels in terms of service, rooms and cleanliness. Suites are nice, as they give you more space to spread out, although the bedroom does seems small for the new Sheraton Sweet Sleeper beds (hard to navigate in the bedroom, as the bed takes up almost all the space). One drawback to the hotel (which is not really the staff's fault) is that it is location is a bit out of the way, so you can not easily walk (or take public transportation) to all of the usual places (downtown, uptown etc.). The hotel does provide a free shuttle, which is very helpful, but you won't be doing much around the area unless you just happen to be having a meeting or event there.
May 8, 2013
Rated 1 out of 5 by Raymon Dog Hotel
I was unaware that this Hotel was pet dog friendly, when I made my reservation it DID NOT mention this was a dog friendly, I asked the front manager and he said it was on thier website, so I asked him to show me, which he was unable. I called corp, and they too could not find it on their website. I mention that this is very serious to people who may be allergic to dogs, they were unaware that people could be allergic to dogs, I spent $180 per night to stay at a dog kennel. They were able to find me a room at the Hilton who does not allow pets.
I was told the the general manager will call me to explain. He never did. I will never stay at the Sheraton again, I would never recommend staying at the Sheraton, unless you want to spend high dollar for fleas and ticks.
May 20, 2014
Rated 5 out of 5 by Adam99 Can't thank them enough!
I booked this on short notice. We live in Dallas and has to change my original plans so with only 3 days in advance on a busy weekend and they still got me in! I had an egagement planned and I went in early to drop off flowers and champagne to have in the room before. Edin at the front desk was more then helpful on getting this arranged. I also asked for a room facing downtown, Edin did more, he put us on the 11th floor facing downtown and surprised us both with chocolate strawberrys on the dry bar! He took care of it all, I feel like I was treated if I had spent thousands of dollars. Also this is one of the few hotels with balconys you can use and a great pet policy! I can't thank Sheraton and Edin enough for out great stay! We will be back as a married couple!
June 3, 2013
Rated 4 out of 5 by roxtiger Nice place to stay
I enjoyed my stay at this hotel. The room was very comfortable and the staff was very nice. The only two issues I had were: 1) The heating and cooling is very hard to control. The thermostat is not very responsive. The room would get very cool or very hot with no rhyme or reason. 2) Room service was excellent but the cost was double what I expected. I ordered off of a menu with a cost. I was assessed a small delivery fee which was not excessive but when I got my bill it was much higher than I expected. Still not sure why.
December 14, 2012
Rated 2 out of 5 by Midget08 HOSPITALITY NEEDS HELP
DEAR SHERATON: I understand that I am staying in your hotel, and my dog is staying here too. However, I am paying the same amount for my room as the non-dog owning patrons, so I expect the same treatment. I asked that the linens on the beds be changed by leaving the card on EACH bed, and they were not; I assumed that since I used the small bottles of shampoo, conditioner, soap, mouthwash, and lotion they would be replaced......but apparently not. I'll have to call the front desk and ask. Oh yes, I just bet it takes another hour to get that, after all it took a two hour wait and finally having to go to the front desk myself last night to get towels for me to bathe with! Oh, and please explain to your STAFF that DEBIT CARDS AND CREDIT CARDS ARE NOT THE SAME THING!
July 6, 2012
Rated 3 out of 5 by Buyer55 ROOM DIRTY ON ARRIVAL
When we entered our room the living room hadn't been cleaned. There was a bill on the floor, an empty nut can and cumbs on table and trash on the desk.
The beds had been made and the bathroom was clean but that was it.
We called and they did come and take the bill while we were out but it took a second call to get thru to them the living room mess wasn't ours. Rooms starting to look a little shabby, but beds comfortable and nice to have couch, fridge and microwave in room. I do think interenet and parking should be free.
September 12, 2012
Rated 3 out of 5 by km23 Nice but needs improvement
It was a nice hotel. We paid to upgrade to the club level. We were told we would have unlimited access to beverages and snacks, that there would be appetizers in the evening and breakfast in the morning. The door to the club suite was broken and we couldn't access it. At first, we thought it was maybe our key but two staff members tried and couldn't access it either. We reported the problem to the front desk in person and was assured it would be taken care of. It wasn't. We finally got access to the room and it a few old apples as snacks. The appetizers consisted of cold chicken wings (we gotg there when they first brought them out). we tried to get a water later that night but again couldn't access the room. We had to pay for parkingand it was an open lot not in the city . The pool area needs updating.
August 3, 2014
Rated 5 out of 5 by 49Happycustomer This the second time we stayed here
This the second time we stayed here, The first time we stayed here we got off on the wrong foot, mostly due to my part and they fixed it for us.
This time we stayed here we got here a lot earlier this time, and I met Edin who was working the front desk, and told him about our last time here.
He was very helpful and made our stay a wonderful trip.
I made a special trip back down to the front desk just to tell him thank you.
We will stay here every time we make our trip up to Dallas.
Thanks for the great personal service
August 18, 2013
Rated 2 out of 5 by AMart Was not taken care of
After a long day of delayed flights I arrived early in the morning after my expected check-in. I was told that I would be charged for the previous night for missing my original check-in because they had to hold my room. I was told the room that I had reserved was no longer available, and was down-graded.
At that point I was given a room key and walked in on already occupied room. After apologizing to the person I just walked in on, I went back and got a new room key. Despite booking a single king bed (and paying a good amount for it) I was giving a double full room. The food was lackluster, and the bar staff didn't seem to know anything about the local beers that were "featured" except that I probably shouldn't order one because they are foamy.
I will not stay at this hotel again.
June 30, 2014
Rated 2 out of 5 by marcopolotrader good location, worn out and new manager started during peak occupancy
I've stayed here 8 times because of the rate and location but this place has been run down and mismanaged. I was told that the new manager started on 1/20/2012 which is a tough time to start since I believe peak occupancy is 1/18-1/22. The restaurant was understaffed and put out pretty basic fare. Our room had a 4" hole in the carpet between the beds and elevators worked but mechanically are pretty worn out. The high school kid running the club lounge on weekends was polite but not trained like the old guy midweek.
January 25, 2012
Rated 4 out of 5 by Traveler780 Overall Good
My weeklong stay was overall good. The room was comfortable and the staff accommodated a room change. I was recognized as a SPG member. There was a mistake in my bill, where the room price was charged wrong. I asked at the front desk and after a few minutes of figuring things out, was able to correct the charges. Internet prices are high, and free internet in the rooms would greatly improve the experience. Location is great, right on the bus stop to downtown and 5 minutes walk to the light rail. Friendly staff!
March 26, 2013