Rated 4 out of 5 by vvvvv staff at PICKS restuarant
The staff at the PICKS restaurant were particularly wonderful, fast and pleasant when I was having breakfast each morning-great way to start the day.
I realize that it was very hot outside when I was in Springfield but my room was freezing and there was no way to turn down the fan which was blowing on me all night long.
Also-I wish the pillow selection could include a pillow that wasn't so fat.
Overal my stay was very pleasant and your workout facility was good.
July 19, 2013
Rated 2 out of 5 by DMX1 Wont be going back
Poorly managed hotel! Out of the 5 rooms the small group of us booked, 3 rooms were supposed to be with 2 double beds, but at checkin we were told the hotel was overbooked for double beds, and some of us got stuck sleeping on rollaways. I wonder how many other guest didn't get the rooms they reserved this past weekend. The one morning we ATTEMPTED to eat breakfast in the hotel was unsuccessful as well. Poorly organized and understaffed. Dunkin Donuts did a better job.
April 29, 2013
Rated 3 out of 5 by DoverPaul Club Level oversold and understaffed
Club Level provides continental breakfast from 6:30 to 9:00 AM but with a large group at the hotel they apparently oversold the Club Level (folks from other floors were allowed access) and only staffed with a single person who couldn't keep up with the demand. They ran out of food and coffee which was unacceptabel
March 26, 2014
Rated 5 out of 5 by mat1 good location for elks free throw contest lodging
for the number of room needed for the elks folks I thought the price could have been lower.
April 14, 2014
Rated 5 out of 5 by ReggieJack Great Place
We recently stayed overnight and were very satisfied with the Hotel! It was very clean and comfortable. They were very kind and generous with our little grandson and went out of their way to help us. The only negative thing was when we returned at night we could not park in the lot and that was difficult with the little one so it would have been much easier for us to have been able to park in the garage. Although I would stay here again! The food was excellent!
October 2, 2013
Rated 3 out of 5 by Bonnie35 Wouldn't recommend this hotel
We stayed at this hotel for a relative's party. It was late August and cool weather. The room temperature was set at 60 F. when we checked in, so we turned off the A/C and thought it would warm up. It never did. We called the desk, and they said there was no heat but we could open a window. the room we were in had no windows that opened, so I wore my coat while I was in the room. Not a comfortable stay.
The parking is very limited and difficult to access.
August 27, 2013
Rated 5 out of 5 by BC124 Great hotel and great staff
This hotel had all of the amenities I needed - great room with comfortable desk and chair, fitness facility, club lounge and breakfast. Everyone I interacted with was genuinely friendly and helpful. The wireless was a little spotty but that is the only negative from my stay.
March 27, 2014
Rated 5 out of 5 by Lynne23 Very Accommodating Hotel
When I arrived for a recent stay at this hotel, I discovered my reservation had not been finalized. The front desk staff assisted me with making a new reservation, and honored the rate I had been quoted previously online. In addition, I needed to leave a day early due to an impending storm. The front desk staff were very understanding and did not charge me an early departure fee. Great service, and super comfortable rooms. I will definitely return!
October 30, 2012
Rated 4 out of 5 by Granville75 Wonderful room, but noisy housekeeping
We had a corner king room with a nice view of the holiday lights near the CT River. We were there for a holiday event, which was very nice. The only complaint I have, is that housekeeping was gathered in the hallway outside our room the afternoon we arrived, and again early the next morning. They were chatting quite loudly back and forth (there were 4 or 5 employees) and it was VERY annoying. Next time, we may skip paying extra for a corner room.
December 19, 2012
Rated 5 out of 5 by MaxSedonaCarl Sheraton in Springfield, MA - great place to stay
My wife and I have been staying at the Sheraton Springfield Monarch Place each time we travel to Western Mass to see our relatives, see the 4th of July fireworks or go to the Biig E. We really enjoy the hotel, its location and the staff. They are pleasant, professional and wonderful to deal with. We have stayed there several times a year for the past 5 years, even though our relatives all live at least 20 miles north of Springfield. It is great.
January 6, 2013
Rated 3 out of 5 by Susie345 Hotel was ok
The hotel was ok, staff at check in was not helpful or welcoming. Seemed tired since they were busy and the hotel was full.
April 6, 2014
Rated 3 out of 5 by chris232 Stifling Stay
The appearance and the staff were excellent. The service at the wedding we attended was excellent as well. The food was delicious The evening was going along well until my wife and I went back to the room to sleep. The room was very warm when we entered at the time of check-in. I turned the thermostat setting way down to cool the room off while we attended the wedding. The room was much warmer and very stuffy upon our return. The room was so uncomfortable we could not sleep. The family of the bride (long time family friends) was hosting a breakfast the morning after the wedding. Due to the condition of the room my wife and I were actually so exhausted and felt generally sick that we left without attending the scheduled breakfast. I later learned that all the guests who attended and stayed the night ( approximately 45 rooms) had the same conditions in their rooms.
December 23, 2013
Rated 1 out of 5 by Dock Clergy
I did not get the room that I made reversation which should have been on the 12th floor, the toilet was not working, have a suit that was sent out to the cleaners that got ditry at your hotel it was send out but the cleaners did not do a good job the stains in it came back just the same way. Overall the services was not great, neithder was the staff as helpful as before.Was not able to use my church exempt for taxews purposes.
July 15, 2013
Rated 4 out of 5 by wendy228 misleading websight
The room was clean and very comfortable. Spacious. However our room 511 was located near the elevators and it was very noisy during the night and early morning. Also we were under the impression that there was a complimentay continental breakfast (as stated in the write up on the internet) and found out only certain floors were included. We left the hotel having to find someplace to eat and it just interfered with out plans.
September 26, 2012
Rated 3 out of 5 by debbiedowner needs updating
Very dated. Needs to have more ammenities shopping, dining. Dining not up to expectations. Would think with all the other hotels around Sheraton would do more to attract business. Check-in staff were pleasant enough once I could get there attention 3 staff appeared to be needed to figure out one other persons lack of a reservation. The only other staff interaction I had I found the staff person to be rude and unhelpful.
January 21, 2013
Rated 5 out of 5 by Ridgerunner2000 Banquet
The room was great, just a bit warm and I was unable to get the temp down below 70. The banquet food was outstanding as was the wait staff. The only issue I and several others had was waiting for the elevators. They seemed to take forever to respond to your call. Also, our parking was supposed to be covered under our room reservation and I was surprised to find that I still owed $5 when I attempted to leave the garage.
February 8, 2012
Rated 3 out of 5 by coldrider clean
dear sirs , the hotel was extremely clean but the pool was closed which made our trip disappointing. also we had no idea that we would also hav e to pay to park in the hotel parking lot which we had to drive into a dark parking garage they said to park in other companies parking lots which i felt very uncomfortable doing i was afraid of being towed. i really am not sure that we would stay under those conditions. thanks
August 15, 2012
Rated 1 out of 5 by SLD22 Hotel is in serious need of refurbishing
Mattress was bowed/sagging, room would not cool, chair in room was threadbare, bathroom was old and dirty looking including scratched and dinged walls as well as chipped sink. I'm a SPG Platinum member and was on the Club Floor. Would hate to see the rooms on non-preferred floors. Will never stay in this hotel again when in town.
February 24, 2014
Rated 4 out of 5 by lml138 Great location
We stayed here due to the location of our destination - The Big E (less than 5 minutes away.)
Unfortunately, I hadn't read the reviews before booking to read about the fees that are charged for parking, or the mini fridge that is usually complementary at other locations. Someone should see to it that these fees are displayed on the website prior to booking.
This hotel was very comfortable and the staff was pleasant.
September 27, 2012
Rated 2 out of 5 by Tay04 Worst stay yet
I have stayed here before for my grandaughters cheer competitions and it has been okay, but this past stay was horrible. The room next to us was really enjoying themselves in many ways and the noise continued through until 6:00am, which didn't help us because we had to be up at 5:00am to get ready for competition. Also, they decided to place us in a room that was right across from the ice machine...need I say more!!
April 9, 2013
Rated 4 out of 5 by JayinToronto Quiet and classy
I enjoyed my experience. Staff was very professional and accommodating. Nice health club facilities. Not a 5 in my rating because the steam room was not operational when I needed it as I had been assure it would be,
March 19, 2014
Rated 3 out of 5 by Scooter2014 Recommend with qualifications
The hotel is reasonable for a 3-star, but only with discounts on the list prices. Some employees are very friendly and helpful, others feign listening and proceeding with what they were thinking of.
The garage elevator was broken for the entire week of my stay with no accommodations made for the guest short of carrying bags up and down the steps.
February 11, 2014
Rated 2 out of 5 Disappointed
I was disappointed that there wasn't parking available at the hotel. We had to park across the street and walk over. Not easy to do when carrying several bags. The front desk staff was rude and not very helpful. They could not tell me where the ice machine was on my floor. I stayed in the presidential suite and they also could not provide directions on how to get to the breakfast room on the 12th floor.
January 4, 2012
Rated 4 out of 5 by northerner Very nice, good conference venue
Nice place, room very comfortable and clean. I like that the conference meeting rooms have windows so you can observe what talks are going on and know when you would be interrupting by entering the room. My only complaint is that I find it ridiculous and frustrating when a hotel which is this costly then wants to charge you an additional $10 per day for internet access. Argh. Otherwise very nice.
April 17, 2013
Rated 4 out of 5 by Curk Nice hotel, somme issues
Hi, we had a nice time at the facility, we were not notified of pool being offline, we had constant issues with garage working for key cards and access to my two rooms needed to be redone each day, we had no room wifi, even with mentioning it to front desk repeatedly. We liked the facility on 12th floor. I feel you need to get your IT issues squared away and you will have a very nice facility.
August 15, 2012
Rated 4 out of 5 by SLPSueP Nice hotel too bad they charge extra for parking
Beautiful room, very clean, excellent , friendly and helpful staff. Pay extra for the breakfast buffet because you also get appetizers in the evening included. I did not like the fact that there were not accessible stairs to access the rooms. I also feel that having to pay for parking if you are staying in the hotel is absurd. Overall the stay was great and the beds were extremely comfortable.
October 29, 2012
Rated 3 out of 5 by LD123 NO valet parking
I stayed in this hotel this past weekend and arrive at 11:30 pm to find the hotel did not have valet parking. I had to park on the very bottom floor of the publlic parking garage under the hotel in the very last spot. I had to walk late at night through the entire parking garage by myself with a young child. I was terrified. Not a great way to start my experience with this hotel
October 28, 2013
Rated 3 out of 5 by NewYorker Noisy..
I've stayed here twice now, the hotel is very clean, modern, beautiful hotel. But the noise in this hotel has prevented me from ever having a good night sleep. The acoustics of the large open area allow room parties to be heard everywhere. The hotel needs to have a quiet rule after midnight. The party near our room went til 4am this past weekend.
Other than that, it's a nice place.
January 28, 2013
Rated 2 out of 5 by Unsatisfied Climate Control & more
The room we stayed in was at 79 degrees all night! We were unable to adjust the thermostat and calls to the front desk went unanswered! We ended up opening the windows which were unscreened. We were also unable to watch tv as the remote did not work other than to turn the tv on and off. Again trying to call guest services was frustrating as they simply did NOT answer the phone.
March 12, 2013
Rated 2 out of 5 by Gramma2 Disappointed
Very disappointed in quality of room. Walls were so thin, you could hear every sound from rooms next door. People slamming doors @ all hours of the night. Garage gate didn't operate on departure. Food in sports par was below average. All in all, not a pleasant experience. Very disappointed in entire stay. Would have been as comfortable in Mom and Pop hotel for the same price.
June 16, 2013