Rated 5 out of 5 by doctor1 Sheraton in Springfield,Mass
Excellent service. The staff were friendly and helpful. The pool was clean and warm. The food was very good an available during the day in the Club room.
December 14, 2012
Rated 5 out of 5 by Claire22 Wonderful!
A lovely hotel. Well marked, with convenient parking. Rooms clean, modern and nicely decorated. I was not able to stay for the complimentary breakfast.
September 24, 2012
Rated 4 out of 5 by Lizzie Noise
I was awakened for two hours in the middle of the night by the sound of motorcycles drag racing outside my window, even though the window was closed.
June 10, 2013
Rated 4 out of 5 by maddog20 Hotel is convenient to Bay State Hospital
hotel staff, Shayna, was very helpful and knowledgeable. She went over and above to make our stay at the Sheraton very comfortable. Thank you Shayna!
January 7, 2013
Rated 4 out of 5 by jwjw12jw12 One Problem
This is the first Hotel that didn't have coffee in the main area in the morning....Such a class Hotel not to have this for there guess.
October 11, 2013
Rated 5 out of 5 by Bill26 Great hotel! Great service!
We stay at this hotel at lest once a month and are so happy with the wonderful staff and great service that we receive at this hotel.
December 26, 2012
Rated 5 out of 5 by larry41 Larry
The staff was great very helpfull. Room was the best, over all the facilities were 5 star. I would recommend the hotel to all.
September 1, 2013
Rated 4 out of 5 by CHRIS12 Great location, great staff
My only negative comment is the status of the rooms. Our room was extremly tired. New furniture and linens needed desperately!
April 30, 2012
Rated 4 out of 5 by Great75 Location downtown is major benefit
You are close to accessible transportation, easy on off highway. Easy walk to Mass Mutual Center and short drive to Big "E"
January 28, 2013
Rated 3 out of 5 by BethesdaGuest Decent hotel
Overall stay was adequate.
Room quality and cleanliness was solid, although furnishings and amenities (such as TV) are outdated.
Staff was very pleasant and professional.
Two biggest negatives - first, because the room didn't have a minibar, we asked for a mini refrigerator because we have an infant who requires medicine that must remain cold. There was a $20 per night fee to have a compact mini-fridge which is excessive; second, the hotel is designed with a large interior atrium so all the noise of the main level is funneled up to the rooms. During our stay there was a wedding at the hotel so there was a lot of noise from people celebrating that made it hard to sleep.
Also - around 11 pm on Friday night someone (likely a guest) pulled a fire alarm. For the next 10 - 15 minutes there were constant alarm sounds mixed with PA system announcements from the hotel staff that the alarm was likely a false one and that people should stay in their rooms. While this is out of the control of the hotel and its staff, this impacted the enjoyment of our stay - especially since it woke up our child who then spent the next 3 - 4 hours fussing and trying to go back to sleep.
May 25, 2012
Rated 5 out of 5 by terp37 this hotel helped with me needs
When there was something missing they were there quick to assist me. And when I had a question they answered it clearly.
October 23, 2012
Rated 5 out of 5 by stephanie29 this hotel was great
we loved staying at this hotel it was really great, our room was clean and very nice. we would be staying here again..
August 29, 2012
Rated 1 out of 5 by Dissatisfied56789 Bar and grill.
Food was not too good but the service was fair! Front desk staff lacks interpersonal skills! Very unprofessional.
January 19, 2013
Rated 4 out of 5 by Jdiaz46920 Always meets our expectations
As always Sheraton has met our expectations. Friendly staff, clean and comfortable rooms and perfect location.
July 1, 2013
Rated 5 out of 5 by Sylvia47 Hotel has great features
With the most comfortable bed I have ever slept in, to the spacious room and bath, made this a wonderful stay.
October 23, 2012
Rated 5 out of 5 by HasanKhatib980 Excellent
everything was extremely perfect.
thank you very much
December 18, 2013
Rated 3 out of 5 by Naaaaa conference
tub didn't drain well, room was clean, food at conference has a lot of room for improvement.
October 23, 2013
Rated 5 out of 5 by RailwayShow Amherst Railway Show Visit
The accomodations afforded us at your hotel were superior to most & your staff was cordial & helpful.
January 28, 2013
Rated 5 out of 5 by joe123 this hotel is the cleanest
this was th efirst time that i stayed in a hotel and every thing was clean like as if i was at home.
October 4, 2012
Rated 4 out of 5 by Tracicat Great acoustics, fab design inside
Everything was fine but the underground parking was HORRIBLE....scary, low pipes and jammed full.
August 15, 2012
Rated 4 out of 5 by linds Superb service
I was a guest of the night and was upgraded to a larger room and access to the executive suite!
July 28, 2013
Rated 3 out of 5 by MatM Kitchette supplies sparse
We get a room with a full kitchenette whenever possible. This time there were limited supplies.
June 17, 2013
Rated 4 out of 5 by jmt2 hotel was clean
hotel was clean staff friendly would have liked reduced parking or include in room fee.
September 13, 2012
Rated 4 out of 5 by Shannon24 Relaxing
Staff are very professional and pleasant.
December 9, 2013
Rated 5 out of 5 by clover3 Excellent Stay
Staff are very friendly. Room is very clean. Services are great. Food is very good.
February 19, 2013
Rated 5 out of 5 by empressholly This hotel has great views!
we were sad the hot tub was out of service, but the pool was great! (nice and warm)
November 13, 2012
Rated 5 out of 5 by CambridgeTraveler Close to Home, in the middle of it all
Thanks for making my weekend, non-work stay so nice and enjoyable.
October 16, 2013
Rated 4 out of 5 by Yooper Great Place
We enjoyed our stay. Room were clean and staff was very friendly and helpful.
April 22, 2013
Rated 5 out of 5 by totrav great llocation
great hotel with great location and great service
October 28, 2013
Rated 5 out of 5 by Bill26 Another wonderful stay at this hotel!!
We stay here often and are always welcomed by the excellent staff.
July 25, 2012