Rated 4 out of 5 by JDD136 This hotel was wonderful!
While staying at the hotel I had a few questions regarding my stay. I have to say that Joey & Katie were by far the best customer service people at the front desk. Extremely helpful and friendly! Joey made sure that my parking arrangements were taken care of. Katie was able to assist me with a discrepancy with my room rate.
The MVP Bar food & service was OK. There was a large event going on while I was there. There was only 1 waitress on, while she was extremely friendly, she needed additional staff to help her.
Overall our experience was great!
July 29, 2014
Rated 5 out of 5 by Matt54 Great Springfield MA Hotel
Stayed only one night. Great quiet stay. Helpful and courteous staff. Loved the location. Easy to get on and off 91.
July 29, 2014
Rated 4 out of 5 by Luis2082 I could easily recomend this hotel.
I was very happy with my stay for two days. My only concern was on the hall ways, I have a 2 years old son and the way they designed the safety railing around the each floor they could fit thru the openings of the railing. I wouldn't let my kid unattended not even for a moment. Overall its a great hotel.
July 29, 2014
Rated 4 out of 5 by Mf717 Better than expected
Overall a very good experience. Super friendly staff members at front desk, club lounge, nice gym and pool. comfortable beds and spacious rooms. In the middle of downtown Springfield which is not very bustling but does offer lots of museums and attractions. Hotel offers discount tickets to Six Flags and Basketball Hall of Fame. Only negative was the parking garage was full and we had to park across the street.
July 29, 2014
Rated 1 out of 5 by PapaHuss Mis-Managed
My party (5 rooms 7/26 thru 7/28) arrived approximately 3:30 PM on 7/26. We were greeted by bedlam. We quickly discovered that a huge pageant (NAM) was being hosted by the Hotel, and the Hotel management was throughly unprepared for it. Check in took over 30 minutes due to not enough staff. I was given my room keys and told I was all set (no recognition of being SPG member). After another 30 minute wait for a luggage cart we went to our room. It had not been cleaned from the prior guests!!! The other rooms I reserved were not ready for check in until 5:00, but at least my guests were informed they were not ready!
I attempted to contact the on-site Manager and the front desk person indicated that "a call was in to them." Never saw or heard from a Manager during my 3 night stay, even after complaining to the Bar/Food Manager.
With so many guests at the hotel, I could live with the aggravation of long elevator waits. What I found unacceptable was that hotel management had not added staff or even luggage racks (no doormen were ever seen) to accommodate the guests. Every day the line to the registration desk went out the door.
I felt the hotel staff were trying to do the best they could, but they were put into a position to fail because of management failure and lack of preparation. The lack of management presence and lack of management response was brutal. Despite the high occupancy rate for the days I was there, I could not recommend this hotel based on the lack of management here.
July 28, 2014
Rated 4 out of 5 by SuziQnumber1 the staff was very friendly
any time I needed ANYTHING, the staff was right on, it was just too bad the basic rooms don't have a refrigerator , when staying a few nights, it comes could come in handy especially when you have kids. My daughter loved the pool!!!
July 27, 2014
Rated 5 out of 5 by patosi Great hotel in Springfield MA
Great place to stay in the Springfield area. Close to turnpike and Hartford airport is just a 20 minute drive. Excellent downtown location.
July 22, 2014
Rated 4 out of 5 by zbabygiver Horrible Club Room
I was forced to take a club room when I reserved as that was all that was available. The club was understaffed and ran out of food and places to sit every single time we went there. They either need to expand the size of the club (not to mention the staffing and food supply) or cut down on the number of patrons allowed in. They ran out of cups, knives, napkins, plates. Not to mention the shortages in food. It was a disaster.
July 22, 2014
Rated 4 out of 5 by Pam5407 Very comfortable, excellent service, great value
Thank you for a wonderful weekend stay! We came to visit UMass Amherst, Six Flags & Basketball Hall of Fame. Cool design of a hotel. Staff friendly & responsive. Rooms comfortable, bed awesome. 12th fl. breakfast & evening food excellent, a big plus. Great recco for dinner - Red Rose Pizzeria nearby, a real gem! Could use a jacuzzi on site with the pool, deck is nice. Great value, will stay again.
July 22, 2014
Rated 5 out of 5 by SJann This Hotel location has great customer service
Front desk employees were all outstanding and quick to respond.
The location of my room being on the side of the hotel was not good at all, as it is on the noisy side where the highway and overhead bridge is and it was very difficult to sleep, especially during the weekday. I guess some guests will be stuck on that side of the hotel.
July 21, 2014
Rated 4 out of 5 by Gris115 Good Hotel, Great Location
Great location for downtown activities. Hotel is clean and staff is friendly and helpful. Room was clean with nice bedding. Indoor pool was a great feature for my kids. Bed needs improvement, it was creaking and sounded like springs were popping making it very noisy throughout the entire night. Not the best night sleep, but overall the hotel was good.
July 19, 2014
Rated 2 out of 5 by JRS77 Great staff, very nice facility but...
First - the pros: this is a beautiful property, obviously recently renovated and very clean and comfortable. The room was very clean and modern. The staff at the front desk was excellent, very efficient and responsive.
The cons: the open atrium carries a lot of noise. There were kids whistling on multiple floors which carried on for close to an hour between 9:30 - 10:30 pm. On another night, the event on the second floor carried noise up to our room on the 7th floor. Parking was also difficult as other reviewers noted. Lastly, the "fridge" is approximately 20" by 18", not worth the $20 per night rental fee.
If you can stay at this hotel during the week, it would probably be a great stay as it would be a lot quieter. Our weekend was very busy and loud, not at all convenient when you have to get up early in the morning and are trying to sleep.
July 14, 2014
Rated 5 out of 5 by Alisa44 Gavin at the front desk understands customer service
I was attending a basketball event nearby and everything was sold out on line. I called Gavin, the front desk supervisor, and he helped. We checked in two days later and he remembered our call, which is surprising given the multiple calls he takes all day. He had looked up & put my SPG number in both my reservations, without being asked to. The rooms were clean, attractive and well appointed. We had a corner king with a great view. The beds were so comfortable, the staff was very responsive and the Club room was perfect in the morning. We're glad we picked the Sheraton.
July 14, 2014
Rated 4 out of 5 by Family321 Very pleased
We did a "weekend vacation" 1 day park + local. Stayed at West Springfield Sheraton.
Very clean, friendly staff. Would recommend.
July 13, 2014
Rated 3 out of 5 by EllenMI This hotel is beautiful but lacks basic needs.
I was impressed by the beautiful facilities. However, I was disappointed that there was no refrigerator, microwave or free Wi-Fi in the room and breakfast was not included in the price of the stay. The pool and exercise room seemed nice, but there was no whirlpool. I was very surprised these amenities were absent from a hotel as nice as this one.
July 12, 2014
Rated 5 out of 5 by DeeDeeTee This is a great hotel
This is the perfect place to stay in Springfield.
The rooms are comfortable, the food more than satisfactory and the staff is efficient and courteous.
July 9, 2014
Rated 3 out of 5 by Kmmva Springfield Sheraton needs some polishing
I will preface this review by saying that I've stayed at many SPG properties around the US and this is probably the only time that I've not had a really great experience. The positives are that the employee who checked us in was pleasant and efficient and the bed was comfortable and clean and my friend and I got a good nites sleep. We were only staying for one nite and were in the room for a total of 12 hrs or so, returning from a concert around midnite. The overhead light was out (the first light switch you turn on as you enter the room) and the lamp switch was broken. The a/c was blowing out at maximum setting so we set it differently and when my friend touched the vent to check the air temp, it fell off the wall. Also, the shower water pressure was weak. At the checkout, I let the young man know about these issues and while he assured me it would be taken care of, he didn't write anything down (maybe he has a fantastic memory?) and when I mentioned that the bed was comfortable he said "that's all that matters". well, not really. I asked him for recommendations in downtown springfield for brunch and he said there was nothing in the immediate area. He did not offer any other options even in the surrounding metro springfield region. "no" should never be an answer to a customer. I have certain expectations for Starwood properties and this one was just very average. I did not pay for their $12+/day parking b/c it was a saturday and they have free street parking around the block on the weekends, just fyi. Thanks for letting me share.
July 7, 2014
Rated 5 out of 5 by fanlib Sprinfield, MA
A very comfortable and convenient facility.
July 3, 2014
Rated 5 out of 5 by YvonneBob Comfortable
I've stayed here many times over the course of many years. I always enjoy this hotel. Good staff, nice Club Lounge, great view of the river and surrounding areas, nice pool. I like walking around the neighborhood, stopping at conveniently located stores, meeting local people. I have been comfortable staying at this Sheraton with my four year-old daughter, or my girlfriend, or alone -- sometimes with my dog.
But if you use electronic cigarettes, be careful! The alarms went off twice during my stay because there was a "vaping" convention nearby and apparently the smoke detectors are sensitive to vapor as well as smoke. It was a drag being interrupted twice by fire fighter visits. The hotel was trying to accommodate many "vaping" guests at once and it caused problems for the rest of us. But they handled the situation as well as they could. I imagine some guests were angry. I was not. I felt bad for staff. I felt bad for guests, too, because it's no fun being awakened and thinking you have to exit the building, which many of us did. But better to have highly-sensitive smoke alarms than alarms that don't work.
Club Lounge is worth the price. Fresh fruits and cheeses and more are quite good.
The staff has a good presence, dealing well with, for example, the mostly-appropriate
but in a few cases drunk or otherwise obnoxious vaping guys and drinkers from the wedding group.
June 30, 2014
Rated 3 out of 5 by Laxy So so
The hotel itself was fairly clean however, you cannot even buy a cup of coffee which was much needed. There was screaming late at night that woke us up and continued. We were there with others in a group who stayed on different floors and they heard it too. Given the layout with the opening straight down the staff had to hear it . Another disappointment was the surrounding area of the hotel.
June 29, 2014
Rated 4 out of 5 by swim4fun Indoor pool is not Olympic size
For those who are serious about lap swimming-the indoor pool is 50 FEET long and is not Olympic size as is stated in all of the hotel literature.
June 25, 2014
Rated 5 out of 5 by TheDep Enjoyable stay
As usual, I had an enjoyable stay. The conference was in the hotel so I make a point to stay there...well worth it.
June 24, 2014
Rated 5 out of 5 by cwfd27 Great Customer Service
Although I had booked my room very late for a meeting and the room block was long closed, at checkout I was informed that I was only being charged the block rate - it wasn't necessary on their part but was very much appreciated. I was speaking with one of the service technicians in the elevator and very friendly and was a great representative for the hotel.
June 21, 2014
Rated 1 out of 5 by Nope1234 Terrible
Even though the hotel was nearly empty, I was given a terrible room five feet from the vending and ice machine, which kept me up all night. A hospitality mistake of the highest order.
June 18, 2014
Rated 1 out of 5 by rnvkids read your bill
We had on our bill a charge that wasn't ours. after bringing it to the attention to the person at the front desk, she had to keep going in back to talk to someone else. then that person had to bring down a person from the restaurant how then had to find the charge to realize that it wasn't ours. not that same last name and our room was in the 400's and the persons charge we got was in the 500's. took us an hour to straiten it out.
June 15, 2014
Rated 4 out of 5 by Fettori Best Front desk staff
I am a platnium SPG member with an annual stay numbers in the low 100's. I dont normally fill out these surveys but I thought I should reflect my experience with the Springfield Sheraton front desk staff. The front desk staff at this hotel are the best I've seen. They greet me by name, they are extermely friendly, and it is very much a warm welcoming experience. Ally, Joseph, Joey, Gavin, and the others are a extremly great asset to this hotel. I'd suggest they all should recieve a handsome bonus for the exceptional customer service.
June 12, 2014
Rated 5 out of 5 by PiperScout Good for home or work
I attended for a conference, and spent most of my time in the hotel. The conference food service was excellent, meeting rooms very good, and staff service excellent. Location to downtown sites was also great.
June 12, 2014
Rated 5 out of 5 by Ja52 This hotel was very comfortable
My husband & I stayed at the Sheraton in Springfield for 5 days. The hotel was clean, the bed & pillows were very comfortable, & the staff was very nice & accommodating.
The only criticism would be that the lighting in the room was on the dim side, which made putting on make-up & getting dressed a little more challenging. But other than that, we were very pleased. My son's wedding for 300+ people was held here and the Sheraton & their staff did a fantastic job!!
June 11, 2014
Rated 5 out of 5 by Jeanie57 Excellent Location to Everything
We stayed at this property overnight before my Grandson left for his tour with the USAF. This hotel is where the recruits stay before they leave for basic training. It is an excellent hotel in that everything is either there for you or is within walking distance.
The rooms were spacious, clean and comfortable, beds were very comfortable and the comforters on the beds were very nice.
The staff at the hotel that checked us in were very accommodating, they even provided us with connecting rooms so the entire family could be together throughout.
June 11, 2014
Rated 5 out of 5 by Chris31 My experience
This was my first time at the Springfield Sheraton. The facility was beautiful and impressive. My one concern - the parking garage being full when we arrived-not good.
June 10, 2014