Rated 4 out of 5 by Newyorkbk parking
i noticed that the overflow parking situation was different than in the past. There were signs across a major intersection that seemed to imply that the sheraton has lost the close parking directly across the street from their facilities to a place further away and extremely inconvenient. I'd appreciate a comment as to why that is the case and how you expect guests to walk so far to park. your parking is not sufficient and this leads me to think that i need to have my travel agent book me at another hotel.
April 17, 2015
Rated 3 out of 5 by hockeyweekend hotel needs additional staff/resources
First let me say that the staff was wonderful. Restaurant, front desk, parking attendants were all great. The problem is with the managment of the hotel. A group of us went into the hotel bar to eat, there was one bartender taking drink, dinner and take out orders. The hotel was packed and you have one person working? Also there is not enough parking in the hotel garage. There is additiional parking in another lot. However, if I am paying 16 dollars per night to park in the hotel, I expect to get a spot. When I asked for late check out I was told it would cost $50...seriously? I have stayed in hundreds of hotels and never been charged. That is ridiculous.
March 24, 2015
Rated 4 out of 5 by Debbi69 Loved It
It was plush and comfortable especially the bed and bedding.
I thought the parking price was very steep and the handicapped accommodations was unacceptable.
March 16, 2015
Rated 5 out of 5 by HKpm Great Staff
The staff was one of the best we've encountered. Cheerful, helpful, really terrific. The only possible negative was the food in the restaurants. They tried hard- the chef was willing to accommodate our requests and did his best. Some dishes were fine. Also, we're from Hong Kong where the food is pretty hard to top. Food in the US in general is behind Asia.
February 7, 2015
Rated 5 out of 5 by WHO3 KUDOS, KUDOS. KUDOS
This hotel and it's Staff always treat me as if I were at home, being so attentive to everything. From Tom (Shay) on down, including the front office staff, the wake up-calls, housekeeping and maintenance - they are one of the BEST in all my travels. Highly recommended. Only downside is the reserved parking which can get harried, but only once in 15 years have I had to use their outside lot.
December 9, 2014
Rated 5 out of 5 by Kylee88 Great hotel
We do an annual conference at the Sheraton Monarch Hotel, the staff is extremely accommodating and always available to ensure the event is a success. A special thank you to Hector who makes sure everything is perfect!. The management including Steve & Samantha are a pleasure to work with when planning the events, I highly recommend this hotel for any event , or even just an overnight stay.
December 5, 2014
Rated 5 out of 5 by Mopreach Thanksgiving Stay Was Great
On arrival the day before Thanksgiving Day it was day with a Big Snow Storm.
I had reservations and was able to check in early which helped us to relax.
December 2, 2014
Rated 2 out of 5 by AD47 traffic outside room
could not sleep-8th floor sounded like we were in bed on the highway underpass room was very clean and roomy staff friendly- doors shut very loudly-food at event was ok only provided tiny plates for our entrees had 1 chef for hundreds of guests at a pasta station??
November 23, 2014