Rated 2 out of 5 by Patrick99 Good location and attractive hotel, but below standards
When we arrived at this hotel, our suite was not ready. We were early, so I can imagine this and was not dissapointed. I asked to check in and give them the credit card and all that so that when we returned it would be just picking up a key and we were set, as it would be late. The front desk refused.
When we returned late, there was no parking. Both hotel lots were full and there was no doorman or person outside to assit us. I drove around for 20 minutes until I found some street parking a couple blocks away. I had to carry all of my luggage with me, as they had not checked it when I arrived to begin with.
Check-in took a while, as there wasnt anyone right there at the desk and a small line waiting.
The suite was nice, but oddly laid out. I did like it though, and it was well appointed and comfortable. The walls were thin, so there was a lot of noise from the other rooms.
Breakfast was a disspointment. It ended at 9am on a Saturday in the lounge. Ive never seen a breakfast end at 9am on a weekend. We arrived just after 9 and were turned away. I called downstairs to ask about this and they said they ended it like that. I asked to change my platinum ammenity for breakfast in the restaurant and they said someone would be right up to give me the coupons. I waited 15 minutes and nobody showed up. I called again and they said I never answered the door, when in fact we were both sitting there waiting and nobody came. They came again a few minutes later. We went down to breakfast and I was told our coupon was not for the buffet and that would be an additional charge. We were given eggs, bacon and toast. It was a pretty pathetic complimentary breakfast compared to what we would have had in the lounge, let alone using my ammenety for. I brought all of these issues up at check out and they said that the area gets busy and they don't have enough parking, with almost no appology. The front desk staff was very apathetic.
I also got an email from the manager after filling in my platinum survey saying they will look into their breakfast times. All in all, it did not seem sincere.
This was an award stay, and I used a suite night certificate. the 14,000+ points and the certificate in my mind were wasted with barely a care from the hotel.
November 7, 2014
Rated 5 out of 5 by mort Front desk is much improved!
The front desk staff was much friendlier and responsive thna the last few stays! Only complaint is that the pillows are too big. I seem to recall haing many small pillows instead of 4 giant pillows. A mix of big and small might solve the issue
November 17, 2014
Rated 3 out of 5 by NitaC Conference Springfield MA
Requested repairs to bathroom tub which did not occur. Bathroom light very poor, the very dark decor probably contributed to this. Hotel is very noisy - sound from other floors appears to carry.
No Hotel signs for the conferences? There were a few groups at the hotel it would have being nice to have signage in the lobby welcoming the various groups.
November 10, 2014
Rated 5 out of 5 by czr420 always great
FO team its always friendly and courteus Tom , Ally, and Joe
November 7, 2014
Rated 5 out of 5 by Appreciative46 A Great Stay
I was really impressed at how helpful and kind the staff was, and the quality of the hotel was ideal - thanks for the great stay!
October 30, 2014
Rated 5 out of 5 by Seanzee Very nice hotel
The hotel was very clean and the staff was very polite,I will be back
October 28, 2014
Rated 3 out of 5 by NYRangers Rooms need updating
Staff is friendly and professional. The common areas of the hotel are very nice, but the guest rooms are in dire need of updating. Furniture is old and tired. They do not even have flat screen TV's.
I am a SPG Platinum member and had to ask at the front desk to be upgraded even though suites were available on the SPG website. Usually properties will automatically upgrade you, but not at this property unless you push the issue.
Parking lot under the property is very small and you usually wind up having to park across the street in the municipal lot.
This would be a very nice hotel if the rooms were renovated.
February 15, 2012
Rated 5 out of 5 by Jagged45 Wonderful hotel with an equally wonderful staff!
I have stayed at least 30-40 different Sheraton hotels and I have to rank this hotel as truly one of the best! The hotel overall is very nice and very clean.
My room was fantastic and the front desk staff really helped me with a difficult parking situation.
Our son lives in the general area and I look forward to staying here during future visits.
August 23, 2014