Rated 3 out of 5 by F06042016 Hotel is Average
I stayed at the hotel for 2 nights for a local wedding. The hotel was nice, your average Sheraton. However, both nights we could barely sleep because of the noise from outside our room (there was a conference that weekend).
Parking is $17, I get that they don't manage the garage so don't have control over the pricing - but $17/ night in Springfield, MA? Yikes!
Also, they charged my card $30 extra dollars, when I emailed them to ask about it, they never responded. The price disappeared from my account and the correct number appeared - really strange. I'm glad they fixed it, just wish they would have said something.
There are plenty of hotels around that other guests stayed at and had a great experience.
June 8, 2016
Rated 2 out of 5 by Verified Reviewer Nice hotel, questionable service
The room was very presentable upon arrival, the service has room for improvement.
April 5, 2016
Rated 5 out of 5 by Smiley0129 The hotel was above average
There were children in the room above me; very noisy; walls are thin.
March 10, 2016
Rated 5 out of 5 by Marissa3 Best Hotel Stay Ever
Came to spend the weekend to celebrate our anniversary and valentines day. Upon arrival to the hotel, the gentleman at the desk (Phillip- he is awesome) informed us that we would be "very pleased" when we saw our room. He told us that the hotel had gone ahead and upgraded us (at no additional cost) to "one of [our] best rooms" "The Governors suite. We entered the room to find a gorgeous room, an awesome kitchen complete with fridge, silverware, plates and dishwasher, along with a perfect king size bed. We walked around the corner to find the biggest bathroom ever, complete with the biggest jacuzzi tub ive ever seen. This was the best surprise ever. Every single thing about our stay was perfect. We cannot wait to come back! (and we live in Springfield!)
February 18, 2016
Rated 5 out of 5 by Chuck1111 Perfection
Phil made our Valentine's stay flawless. Exceptional customer service from every angle. Very pleased.
February 15, 2016
Rated 5 out of 5 by Iamjb GSI
I know how important this is. Thank you for your hospitality.
November 23, 2015
Rated 4 out of 5 by mik1110 my stop in springfield
my husband travels for business a couple of time a month taking him to springfield. we have stayed in most of the hotels in the area and I have to say the Sheraton is the best by far. the staff is always helpful, they are very accommodating to special requests and it is in a very convenient location. the beds are very comfortable.
November 3, 2015
Rated 3 out of 5 by priscojohnkimmegryanabby this hotel needs improvements
when calling for help ,no answered the phone. we had to go down to front deck for help....... no water pressure in shower...
October 17, 2015