Rated 4 out of 5 by FFA1928 Nice hotel!
This hotel was a very nice hotel with very nice and friendly staff, including the cleaning staff. The only suggestion that I have is maybe more selection for the continental breakfast for the club level as compared to other hotels. But your service in all areas made up for the difference!!
Thanks for a great stay away from home.
September 15, 2014
Rated 5 out of 5 by Jagged45 Wonderful hotel with an equally wonderful staff!
I have stayed at least 30-40 different Sheraton hotels and I have to rank this hotel as truly one of the best! The hotel overall is very nice and very clean.
My room was fantastic and the front desk staff really helped me with a difficult parking situation.
Our son lives in the general area and I look forward to staying here during future visits.
August 23, 2014
Rated 5 out of 5 by JWConvention Great Hotel - Friendly Staff
Whenever we're in the Springfield area,we stay at the Sheraton Monarch Hotel. This hotel is very clean, comfortable, convenient, with an excellent staff that is anxious to accommodate all our requests..
September 13, 2014
Rated 3 out of 5 by T7Flyer Green Choice Mix-up
Stay at the property frequently. Service is generally great, but on multiple occasions I have requested the room cleaning be turned back on for the following day after electing green choice, only to have the room not cleaned. There should be better coordination between the front desk staff and the housekeeping staff.
September 12, 2014
Rated 3 out of 5 by totrav Rave review for one reason
I have stayed at your hotel several times now, as my son attends college in town, and I am a travel agent. The service at the hotel as a whole was less accommodating then I would expect. Mostly the front desk was not friendly. The restaurant staff and service was awful with the exception of Shawn the chef, who was friendly, helpful and professional as well as a good cook. I think we will be looking at staying on the other side of the river next time.
September 2, 2014
Rated 1 out of 5 by nightmare101 Worst hotel ever
I had late check out at 1pm due to having a death in the family. I was mentally and physically exhausted, and that is why I stayed in a hotel in the first place. Well, the maid was banging on my door at 9:15 to clean the room, and would not stop knocking until I answered. Then I called the front desk and was told it would not happen again. Well guess what ...11:45 it happened again. The heated pool was freezing because the doors were open. I was told there was a hot tub...no hot tub. You have to pay for parking? and no handicap parking was available. I was instructed to park in the overflow lot 2 blocks down the street. It was an absolute nightmare. I went there with 4 kids one being hyperactive. Now because of the maid, the entire room is awake including the kids that I now have to entertain at 9:15 am. I checked into the hotel at 11pm. So upset!!!!! They took 20% off my bill. I would have given them the $20 just to let me sleep!
September 1, 2014
Rated 4 out of 5 by LMS2014 Labor Day
Hotel was nice. There needs to be a little more variety on the menu within the MVP bar.
September 2, 2014
Rated 2 out of 5 by dtwedding2014 dtwed2014
The hotel staff is very friendly (except for one lady behind the desk) and accommodating. The hotel was OK, the beds were very comfy. Some rooms were updated and some weren't. I saw a lot of rooms as a big group went up for a wedding. Parking is TERRIBLE and was told by security not to walk around the area as it wasn't really safe, so if you park in the outside lot late at night; good luck. They should have valet parking for when there are large events. They were hosting a conference there and there were lots of people all over the place and they were loud. Don't know if I would go back to the hotel or Springfield
August 18, 2014