Rated 3 out of 5 by Kmmva Springfield Sheraton needs some polishing
I will preface this review by saying that I've stayed at many SPG properties around the US and this is probably the only time that I've not had a really great experience. The positives are that the employee who checked us in was pleasant and efficient and the bed was comfortable and clean and my friend and I got a good nites sleep. We were only staying for one nite and were in the room for a total of 12 hrs or so, returning from a concert around midnite. The overhead light was out (the first light switch you turn on as you enter the room) and the lamp switch was broken. The a/c was blowing out at maximum setting so we set it differently and when my friend touched the vent to check the air temp, it fell off the wall. Also, the shower water pressure was weak. At the checkout, I let the young man know about these issues and while he assured me it would be taken care of, he didn't write anything down (maybe he has a fantastic memory?) and when I mentioned that the bed was comfortable he said "that's all that matters". well, not really. I asked him for recommendations in downtown springfield for brunch and he said there was nothing in the immediate area. He did not offer any other options even in the surrounding metro springfield region. "no" should never be an answer to a customer. I have certain expectations for Starwood properties and this one was just very average. I did not pay for their $12+/day parking b/c it was a saturday and they have free street parking around the block on the weekends, just fyi. Thanks for letting me share.
July 7, 2014
Rated 5 out of 5 by fanlib Sprinfield, MA
A very comfortable and convenient facility.
July 3, 2014
Rated 3 out of 5 by Laxy So so
The hotel itself was fairly clean however, you cannot even buy a cup of coffee which was much needed. There was screaming late at night that woke us up and continued. We were there with others in a group who stayed on different floors and they heard it too. Given the layout with the opening straight down the staff had to hear it . Another disappointment was the surrounding area of the hotel.
June 29, 2014
Rated 5 out of 5 by YvonneBob Comfortable
I've stayed here many times over the course of many years. I always enjoy this hotel. Good staff, nice Club Lounge, great view of the river and surrounding areas, nice pool. I like walking around the neighborhood, stopping at conveniently located stores, meeting local people. I have been comfortable staying at this Sheraton with my four year-old daughter, or my girlfriend, or alone -- sometimes with my dog.
But if you use electronic cigarettes, be careful! The alarms went off twice during my stay because there was a "vaping" convention nearby and apparently the smoke detectors are sensitive to vapor as well as smoke. It was a drag being interrupted twice by fire fighter visits. The hotel was trying to accommodate many "vaping" guests at once and it caused problems for the rest of us. But they handled the situation as well as they could. I imagine some guests were angry. I was not. I felt bad for staff. I felt bad for guests, too, because it's no fun being awakened and thinking you have to exit the building, which many of us did. But better to have highly-sensitive smoke alarms than alarms that don't work.
Club Lounge is worth the price. Fresh fruits and cheeses and more are quite good.
The staff has a good presence, dealing well with, for example, the mostly-appropriate
but in a few cases drunk or otherwise obnoxious vaping guys and drinkers from the wedding group.
June 30, 2014
Rated 4 out of 5 by swim4fun Indoor pool is not Olympic size
For those who are serious about lap swimming-the indoor pool is 50 FEET long and is not Olympic size as is stated in all of the hotel literature.
June 25, 2014
Rated 5 out of 5 by TheDep Enjoyable stay
As usual, I had an enjoyable stay. The conference was in the hotel so I make a point to stay there...well worth it.
June 24, 2014
Rated 5 out of 5 by cwfd27 Great Customer Service
Although I had booked my room very late for a meeting and the room block was long closed, at checkout I was informed that I was only being charged the block rate - it wasn't necessary on their part but was very much appreciated. I was speaking with one of the service technicians in the elevator and very friendly and was a great representative for the hotel.
June 21, 2014
Rated 1 out of 5 by Nope1234 Terrible
Even though the hotel was nearly empty, I was given a terrible room five feet from the vending and ice machine, which kept me up all night. A hospitality mistake of the highest order.
June 18, 2014