Rated 5 out of 5 by WHO3 KUDOS, KUDOS. KUDOS
This hotel and it's Staff always treat me as if I were at home, being so attentive to everything. From Tom (Shay) on down, including the front office staff, the wake up-calls, housekeeping and maintenance - they are one of the BEST in all my travels. Highly recommended. Only downside is the reserved parking which can get harried, but only once in 15 years have I had to use their outside lot.
December 9, 2014
Rated 5 out of 5 by Kylee88 Great hotel
We do an annual conference at the Sheraton Monarch Hotel, the staff is extremely accommodating and always available to ensure the event is a success. A special thank you to Hector who makes sure everything is perfect!. The management including Steve & Samantha are a pleasure to work with when planning the events, I highly recommend this hotel for any event , or even just an overnight stay.
December 5, 2014
Rated 2 out of 5 by Patrick99 Good location and attractive hotel, but below standards
When we arrived at this hotel, our suite was not ready. We were early, so I can imagine this and was not dissapointed. I asked to check in and give them the credit card and all that so that when we returned it would be just picking up a key and we were set, as it would be late. The front desk refused.
When we returned late, there was no parking. Both hotel lots were full and there was no doorman or person outside to assit us. I drove around for 20 minutes until I found some street parking a couple blocks away. I had to carry all of my luggage with me, as they had not checked it when I arrived to begin with.
Check-in took a while, as there wasnt anyone right there at the desk and a small line waiting.
The suite was nice, but oddly laid out. I did like it though, and it was well appointed and comfortable. The walls were thin, so there was a lot of noise from the other rooms.
Breakfast was a disspointment. It ended at 9am on a Saturday in the lounge. Ive never seen a breakfast end at 9am on a weekend. We arrived just after 9 and were turned away. I called downstairs to ask about this and they said they ended it like that. I asked to change my platinum ammenity for breakfast in the restaurant and they said someone would be right up to give me the coupons. I waited 15 minutes and nobody showed up. I called again and they said I never answered the door, when in fact we were both sitting there waiting and nobody came. They came again a few minutes later. We went down to breakfast and I was told our coupon was not for the buffet and that would be an additional charge. We were given eggs, bacon and toast. It was a pretty pathetic complimentary breakfast compared to what we would have had in the lounge, let alone using my ammenety for. I brought all of these issues up at check out and they said that the area gets busy and they don't have enough parking, with almost no appology. The front desk staff was very apathetic.
I also got an email from the manager after filling in my platinum survey saying they will look into their breakfast times. All in all, it did not seem sincere.
This was an award stay, and I used a suite night certificate. the 14,000+ points and the certificate in my mind were wasted with barely a care from the hotel.
November 7, 2014
Rated 5 out of 5 by Mopreach Thanksgiving Stay Was Great
On arrival the day before Thanksgiving Day it was day with a Big Snow Storm.
I had reservations and was able to check in early which helped us to relax.
December 2, 2014
Rated 3 out of 5 by NYRangers Rooms need updating
Staff is friendly and professional. The common areas of the hotel are very nice, but the guest rooms are in dire need of updating. Furniture is old and tired. They do not even have flat screen TV's.
I am a SPG Platinum member and had to ask at the front desk to be upgraded even though suites were available on the SPG website. Usually properties will automatically upgrade you, but not at this property unless you push the issue.
Parking lot under the property is very small and you usually wind up having to park across the street in the municipal lot.
This would be a very nice hotel if the rooms were renovated.
February 15, 2012
Rated 2 out of 5 by AD47 traffic outside room
could not sleep-8th floor sounded like we were in bed on the highway underpass room was very clean and roomy staff friendly- doors shut very loudly-food at event was ok only provided tiny plates for our entrees had 1 chef for hundreds of guests at a pasta station??
November 23, 2014
Rated 2 out of 5 by LS516 Needs a Face Lift
We arrived on Wed to stay on the 8th floor. The room was very comfortable and the staff helpful. The next night we moved to the 12th floor (club room) for 3 more nights. I wished we had stayed on the 8th floor. The wall paper was pealing off the wall in spots and there was water stains in various points in the ceiling. The club room was OK but usually crowded and the food had to come from the downstairs so we found ourselves waiting. There was one coffee machine which was constantly in use and again we had to wait.
The staff was very pleasant and helpful in getting us 2 rooms next door to each other. I would have preferred to stay on the 8th floor and had adjoining rooms and went to the restaurant for breakfast. The cost of the club room is over $200 which we payed for the first night and then got a promotion for $56 for the following 2 nights. Had I payed $200 for all 3 nights I would have been very upset as the room and services did not warrant that price.
Again, the staff was pleasant but the room and amenities was not worth the money. It would have been better to offer a continental breakfast free with our stay.
November 19, 2014
Rated 5 out of 5 by mort Front desk is much improved!
The front desk staff was much friendlier and responsive thna the last few stays! Only complaint is that the pillows are too big. I seem to recall haing many small pillows instead of 4 giant pillows. A mix of big and small might solve the issue
November 17, 2014