Rated 5 out of 5 by b0bby hotel is quite nice
Found this to be a pleasant place to stay with all of it's amenities
August 24, 2014
Rated 2 out of 5 by jandel13 Disappointed Customer
I booked club floor with 2 Queen Beds, went in at noon to let them know I will not be checking in until after 8pm, and asked if that room on the club floor will still be our room. Checked in after 9pm the room that I booked was not available and they had to give me another room on a different floor. Had to park our car 1 block up and across the street. When checking out we paid cash for our room, came home checked my bank on line and seen that they also had a hold on my checking account for the room and it was for more money. I was told that the it takes 3 to 5 business days for it to get released on my checking account,,and remember I have already paid for the room in cash. I am not a very happy customer
September 30, 2013
Rated 4 out of 5 by RJB2257 Springfield Weekend
Beautiful hotel and amenities. Staff was cooperative and pleasant. Unfortunately, like several other SPG hotels I have been in lately, it appears that the company has made an intentional decision to not put money into maintaining the facilities...leaking traps for sink, broken outlets, dirty/noisy AC and misc. other items in all 3 of the rooms I had for my family. I saw the 3rd floor (?) was getting ready for renovation, but regular maintenance is needed and will save operations costs, extend the need for renovation, satisfy more guests and therefor have more repeat customers.
February 7, 2013
Rated 2 out of 5 by Shan69 Time to update!
I'll start by stating I am a very loyal Platinum SPG member who loves Starwood. The staff at this hotel were very sincerely friendly and helpful, and the bed was as comfortable as you would expect - all good there. The room, however, was very dated and the carpet was simply disgusting. So disgusting that I took a couple pictures of the holes and stains to show my wife so she would believe me because it sounded like I was describing a seedy roadside motel...not a Sheraton.
Perhaps the Springfield market requires a lower standard or the cost of a full remodel is too much to bear. I don't know. But gross is gross and at a minimum the carpeting should be replaced.
The $13 parking fee was a negative surprise, too!
December 19, 2012
Rated 4 out of 5 by sjtraveler1998 Very nice!
My family and I stayed at this hotel while attending a conference. The room was so nice! The view was beautiful.
The only negative was the continental breakfast offered to club level guests. It was a little surprised that the only things offered were cold food items. The only benefit we were able to take advantage of as club level members was having a room on the top floor. Which was nice and quiet.
We ended up having breakfast downstairs in the restaurant and it was wonderful! It was just an added expense I didn't intend on making. Luckily the food was fresh, there were many hot breakfast food items to choose from, including vegetarian options. We will definitely stay here again if we go back to Springfield.
February 17, 2013
Rated 1 out of 5 by SMG123 Staff Hospitality
As a committee member for the recent function that we held at the Sheraton, I must commend the staff for their hospitality and willingness to assist us during our convention.
August 19, 2014
Rated 5 out of 5 by Jeanie57 Excellent Location to Everything
We stayed at this property overnight before my Grandson left for his tour with the USAF. This hotel is where the recruits stay before they leave for basic training. It is an excellent hotel in that everything is either there for you or is within walking distance.
The rooms were spacious, clean and comfortable, beds were very comfortable and the comforters on the beds were very nice.
The staff at the hotel that checked us in were very accommodating, they even provided us with connecting rooms so the entire family could be together throughout.
June 11, 2014
Rated 2 out of 5 by jmh5201 This hotel needs updated
This Springfield Sheraton hotel needs updating and is not worth the money. The rooms are not dirty, but older. They were likely very nice when they were new. The TVs are flat screens, but low quality. There is even a sign that says the TV will likely freeze, so call the front desk when it does. There are no listings of the channels, so you have to slowly surf (so the TV doesn't freeze) and some of the channels are not stations. There is NO FREE INTERNET, which is expected in the 21st century. I survived; it was by no means awful but I was definitely underwhelmed.
April 10, 2014
Rated 2 out of 5 by 1ofeach Very Disappointed
Buyer beware. We thought this would be a great hotel for our family of four. We were unaware of a conference that took place the weekend of our visit, which made for an unpleasant experience. The conference had guests that partied till 3:30 AM in the morning. We notified the manager of the issue, but the following night we were prank called at 2:00 AM and 3:00 AM in the morning. (Most likely because we had our "do not disturb" placard on our door.) On top of the disrupted sleep we were inconvenienced by the limited parking. Traveling with two children and strollers we had to park across the street and walk in the rain to get from the hotel to our car. Unfortunate circumstances but we are so disappointed with our stay.
August 5, 2013
Rated 4 out of 5 by SteveA Not as good as before
Reserved a suite with a full kitchen but found myself in what was probably a Jr suite. Since I had an early check-in and time was short, I decided not to go back to the front desk and seek to change rooms. Also the Jr suite was fine for the price and for my needs. Heat in the living room didn't work and the engineer said it couldn't be fixed. Hard to believe. Bed was somewhat swaybacked on the left side. Sink faucets leaked onto the countertop and toilet kept running because chain was too long and got caught under flapper. Curtains didn't fully cover window, previous repairs were obviously a botch job. Desk chair wouldn't recline. The hotel was really fine except these things specific to my room. Great staff, bar, etc.
January 28, 2013
Rated 4 out of 5 by Fettori Best Front desk staff
I am a platnium SPG member with an annual stay numbers in the low 100's. I dont normally fill out these surveys but I thought I should reflect my experience with the Springfield Sheraton front desk staff. The front desk staff at this hotel are the best I've seen. They greet me by name, they are extermely friendly, and it is very much a warm welcoming experience. Ally, Joseph, Joey, Gavin, and the others are a extremly great asset to this hotel. I'd suggest they all should recieve a handsome bonus for the exceptional customer service.
June 12, 2014
Rated 4 out of 5 by Mf717 Better than expected
Overall a very good experience. Super friendly staff members at front desk, club lounge, nice gym and pool. comfortable beds and spacious rooms. In the middle of downtown Springfield which is not very bustling but does offer lots of museums and attractions. Hotel offers discount tickets to Six Flags and Basketball Hall of Fame. Only negative was the parking garage was full and we had to park across the street.
July 29, 2014
Rated 3 out of 5 by jjctravel2014 jjctravel2014
hotel was nice, but very busy and the parking was terrible
August 18, 2014
Rated 4 out of 5 by rusky27 great for business traveler but not for funseekers
as a retired CEO and person that worked for Hilton, while in college.....I must say every hotel has + and -- s.
the hotel caters to night activity and I accept that. But I see and hear of, the need of a Jacuzzi... small items like broken light bulbs and inoperative window shades+blinds should never exist.
THE STAFF IS AWESOME. Chris in the barroom...and BEVERLY in the clubroom (eves) were just great and very attentive. AND Joseph at the Front Desk is the "Go-To" guy with any need , who made my stay an excellent visit....NOW and on my former visit. The Staff and Joseta in housekeeping were awesome.
If I attend a meeting at Sheraton Monarch,
I would definitely visit again and stay on Club Level.... Joseph and Beverly are "Keepers" !!!
April 26, 2014
Rated 2 out of 5 by Pk2014 Housekeeping on 12th floor was a disgrace
My room was not cleaned two days in a row...staff always apologize and promise to correct....but do not follow through. Skip the apology and clean the room...you and your staff should be embarrassed. My expectations are extremely basic for any hotel staff.....clean the room!
August 9, 2014
Rated 3 out of 5 by ChooChoo Totally Surprised
1. The toilet never worked well. We were fortunate in that our floor had public bathrooms that we used for significant needs.
2. I am totally amazed when hotels are totally booked by a convention and then the breakfast restaurant is totally understaffed. Don't they know we are coming? Don't they know that we all eat breakfast at the same time since the meetings all start at the same time? The problem solved itself. The second day 80% of the people found someplace outside of the Sheraton to eat, look at all of the money the Sheraton lost on the next 3 days.
February 24, 2014
Rated 2 out of 5 by maddash7 The MVP Pub provided the worst food ever!
The hotel was decent being in Springfield and all it pr9bably was above average. The staff allaround was fantastic. However the worst meal I have ever had ( I was with my wife and two kids was at the MVP Pub. There food quqlity and preperation Iis disgusting. They should shut down this restaurant. The shrimp cocktail was freezer burned and gross. The burger was terrible as was the mashed potatoes and chicken fingers and wings. It was not just ours and we noticed everyones plate around us look horrible. I am so surprized sheraton would let a dump like this sit under their roof and operations. Shut it down now. A mcdonalds would be 5 steps above this and much cheaper. This is the worst review I have ever had to give a restaurant.
July 21, 2013
Rated 4 out of 5 by zbabygiver Horrible Club Room
I was forced to take a club room when I reserved as that was all that was available. The club was understaffed and ran out of food and places to sit every single time we went there. They either need to expand the size of the club (not to mention the staffing and food supply) or cut down on the number of patrons allowed in. They ran out of cups, knives, napkins, plates. Not to mention the shortages in food. It was a disaster.
July 22, 2014
Rated 5 out of 5 by 0316 Great hotel, but poor parking set up
This hotel is very clean and comfortable. However, the parking is horrible. There is a secure underground garage, which is one of the reasons I stay there. The problem is, when there is a function or a large convention going on, it fills up and quite often they run out of parking. The is an over fill lot across the street. However, I travel alone and am reluctant to park and walk from there to the hotel at night by myself. I think that they should have the people attending functions park across and reserve the underground parking for their hotel guests.
August 26, 2013
Rated 3 out of 5 by WestSpringfieldnative Bring you Earplugs
I have stayed at this hotel many times, sometimes on the club floor. I submitted for the upgrade, at cost, but didn't get it. That meant I had to pay for internet, which I won't do. I also wasn't able to access the breakfast or light dinner in the club lounge. Room 611 is large but on a busy corner with all of the highway noise. There were also two events in the hotel with blaring music. The pool was quite cold and the hot tub didn't exist anymore. Parking is pay even if you have to park across the street. It's a dicey neighborhood so ask for an escort.
January 20, 2013
Rated 4 out of 5 by mom98wmu In the City
This hotel was a surprise as I've not traveled to this area before. Although it is an older hotel, it is pretty much updated and rooms were nice. Views were great of the city.
Shana greeted us at check in with a smile and was able to meet all our expectations. She's a great first impression of the hotel. Betty was on Club floor and did an excellent job in the Lounge and we enjoyed her pleasant personality.
Parking was a bit unusual in the garage next door, but overall, we enjoyed the location and would likely return if we're passing through the area.
October 15, 2012
Rated 2 out of 5 by Josy Will not be going back
I recently brought my family to this hotel . I was disappointed with the appearance as I have been to many Sheratons. The bathtub didnt look very clean with grout coming apart and black. Charging three dollars for a bottle of water is insane. And the bed did not smell clean and had other peoples hair on it. It smelled of men's cologne. It was a bit offensive, but my small kids were sleeping and it wasnt worth waking them. I certainly would not come back. I recently stayed at a less reputable hotel and it was more updated and cleaner than this hotel.
August 20, 2012
Rated 2 out of 5 by JRS77 Great staff, very nice facility but...
First - the pros: this is a beautiful property, obviously recently renovated and very clean and comfortable. The room was very clean and modern. The staff at the front desk was excellent, very efficient and responsive.
The cons: the open atrium carries a lot of noise. There were kids whistling on multiple floors which carried on for close to an hour between 9:30 - 10:30 pm. On another night, the event on the second floor carried noise up to our room on the 7th floor. Parking was also difficult as other reviewers noted. Lastly, the "fridge" is approximately 20" by 18", not worth the $20 per night rental fee.
If you can stay at this hotel during the week, it would probably be a great stay as it would be a lot quieter. Our weekend was very busy and loud, not at all convenient when you have to get up early in the morning and are trying to sleep.
July 14, 2014
Rated 5 out of 5 by WalkingDeadFan Excellent hotel in Springfield
I have stayed at this facility for the past two years, and it is superb. Rooms are recently renovated, beds are very comfortable, and the amenities are great.
I was at a toy train convention, while my wife stayed behind and used the pool and spa facilities. We booked the Club Lounge floor, and she was able to relax, study for school, and enjoy herself the whole day.
We did not eat at the hotel, but they made excellent recommendations for local restaurants and the location of the hotel makes it a five minute drive to the Big E for the convention.
January 27, 2014
Rated 4 out of 5 by writer12 Great area and very nice hotel
This hotel was great. The staff was very welcoming and helpful- they helped me with understanding the parking and with the activities that could be done around the hotel considering the time of evening we checked in. I would have preferred for the pool to be open. The room was great- the bed was perfect- could have been firmer but i like them firm- the linens were very nice and crisp and the shower had a very nice pressure.
The area around the hotel allowed for us to take advantage of the nightlife which was great because of the walking distance.
October 9, 2012
Rated 4 out of 5 by Pam5407 Very comfortable, excellent service, great value
Thank you for a wonderful weekend stay! We came to visit UMass Amherst, Six Flags & Basketball Hall of Fame. Cool design of a hotel. Staff friendly & responsive. Rooms comfortable, bed awesome. 12th fl. breakfast & evening food excellent, a big plus. Great recco for dinner - Red Rose Pizzeria nearby, a real gem! Could use a jacuzzi on site with the pool, deck is nice. Great value, will stay again.
July 22, 2014
Rated 3 out of 5 by Mac52 We were diappoinged with our 2 night stay
We ordered breakfast in our room on our first morning and came back in the evening to find breakfast tray still in room where we left it. Housekeeper also opened our door at 9:00 to come in, and came in.. Desk clerk never asked us for a time we were leaving or to expect this. Paying12.50 per night to pak is extravagant.. breakfast exepensive and not worth it. ALSO asked for tea and was told hotel only had earl grey and green tea, not breakfast tea. We come to Equine Affaire every year (12 years) and we disappointed and will not return again.
November 11, 2013
Rated 4 out of 5 by BigEluva Great hotel but breakfast buffet needs A LOT of help
This is a wonderful hotel. Beautiful rooms. Great proximity to the Big E. Parking was a little hassle but not a big deal. The only issue was the restaurant. This was a Sunday morning. The buffet was poorly supplied with food and the wait/kitchen staff was less than enthusiastic about getting it re-stocked. And if you wanted to order off the menu, forget about it. Not happening. Too bad because up to that point our stay was very pleasant. If you're staying there soon I suggest you do some research and find a different place to get breakfast.
September 30, 2013
Rated 3 out of 5 by SP2072 SIX FLAGS STAY
I had my son and his friend stay with my fiancé and myself. The room was very comfortable and we were exhausted when we arrived at the room 10:30PM. We had gone to Six Flags and were going back there the next day. We were not happy campers when we got a phone call at 6:25AM and stated that breakfast was being served at the 2nd floor when we had already placed a breakfast order night before. We then had the chamber maid knock on our door at 7:20 to come clean when we were all still sleeping. I felt that you were trying to rush us out the door especially when the checkout time is much later than that. Then we got another call at 8:00 saying that all our breakfast came with free orange juice. They couldn't have just given it to us without calling us
August 1, 2013
Rated 4 out of 5 by Luis2082 I could easily recomend this hotel.
I was very happy with my stay for two days. My only concern was on the hall ways, I have a 2 years old son and the way they designed the safety railing around the each floor they could fit thru the openings of the railing. I wouldn't let my kid unattended not even for a moment. Overall its a great hotel.
July 29, 2014