Rated 2 out of 5 by maddash7 The MVP Pub provided the worst food ever!
The hotel was decent being in Springfield and all it pr9bably was above average. The staff allaround was fantastic. However the worst meal I have ever had ( I was with my wife and two kids was at the MVP Pub. There food quqlity and preperation Iis disgusting. They should shut down this restaurant. The shrimp cocktail was freezer burned and gross. The burger was terrible as was the mashed potatoes and chicken fingers and wings. It was not just ours and we noticed everyones plate around us look horrible. I am so surprized sheraton would let a dump like this sit under their roof and operations. Shut it down now. A mcdonalds would be 5 steps above this and much cheaper. This is the worst review I have ever had to give a restaurant.
July 21, 2013
Rated 3 out of 5 by ChooChoo Totally Surprised
1. The toilet never worked well. We were fortunate in that our floor had public bathrooms that we used for significant needs.
2. I am totally amazed when hotels are totally booked by a convention and then the breakfast restaurant is totally understaffed. Don't they know we are coming? Don't they know that we all eat breakfast at the same time since the meetings all start at the same time? The problem solved itself. The second day 80% of the people found someplace outside of the Sheraton to eat, look at all of the money the Sheraton lost on the next 3 days.
February 24, 2014
Rated 3 out of 5 by WestSpringfieldnative Bring you Earplugs
I have stayed at this hotel many times, sometimes on the club floor. I submitted for the upgrade, at cost, but didn't get it. That meant I had to pay for internet, which I won't do. I also wasn't able to access the breakfast or light dinner in the club lounge. Room 611 is large but on a busy corner with all of the highway noise. There were also two events in the hotel with blaring music. The pool was quite cold and the hot tub didn't exist anymore. Parking is pay even if you have to park across the street. It's a dicey neighborhood so ask for an escort.
January 20, 2013
Rated 5 out of 5 by 0316 Great hotel, but poor parking set up
This hotel is very clean and comfortable. However, the parking is horrible. There is a secure underground garage, which is one of the reasons I stay there. The problem is, when there is a function or a large convention going on, it fills up and quite often they run out of parking. The is an over fill lot across the street. However, I travel alone and am reluctant to park and walk from there to the hotel at night by myself. I think that they should have the people attending functions park across and reserve the underground parking for their hotel guests.
August 26, 2013
Rated 4 out of 5 by mom98wmu In the City
This hotel was a surprise as I've not traveled to this area before. Although it is an older hotel, it is pretty much updated and rooms were nice. Views were great of the city.
Shana greeted us at check in with a smile and was able to meet all our expectations. She's a great first impression of the hotel. Betty was on Club floor and did an excellent job in the Lounge and we enjoyed her pleasant personality.
Parking was a bit unusual in the garage next door, but overall, we enjoyed the location and would likely return if we're passing through the area.
October 15, 2012
Rated 4 out of 5 by rusky27 great for business traveler but not for funseekers
as a retired CEO and person that worked for Hilton, while in college.....I must say every hotel has + and -- s.
the hotel caters to night activity and I accept that. But I see and hear of, the need of a Jacuzzi... small items like broken light bulbs and inoperative window shades+blinds should never exist.
THE STAFF IS AWESOME. Chris in the barroom...and BEVERLY in the clubroom (eves) were just great and very attentive. AND Joseph at the Front Desk is the "Go-To" guy with any need , who made my stay an excellent visit....NOW and on my former visit. The Staff and Joseta in housekeeping were awesome.
If I attend a meeting at Sheraton Monarch,
I would definitely visit again and stay on Club Level.... Joseph and Beverly are "Keepers" !!!
April 26, 2014
Rated 2 out of 5 by Josy Will not be going back
I recently brought my family to this hotel . I was disappointed with the appearance as I have been to many Sheratons. The bathtub didnt look very clean with grout coming apart and black. Charging three dollars for a bottle of water is insane. And the bed did not smell clean and had other peoples hair on it. It smelled of men's cologne. It was a bit offensive, but my small kids were sleeping and it wasnt worth waking them. I certainly would not come back. I recently stayed at a less reputable hotel and it was more updated and cleaner than this hotel.
August 20, 2012
Rated 5 out of 5 by Jeanie57 Excellent Location to Everything
We stayed at this property overnight before my Grandson left for his tour with the USAF. This hotel is where the recruits stay before they leave for basic training. It is an excellent hotel in that everything is either there for you or is within walking distance.
The rooms were spacious, clean and comfortable, beds were very comfortable and the comforters on the beds were very nice.
The staff at the hotel that checked us in were very accommodating, they even provided us with connecting rooms so the entire family could be together throughout.
June 11, 2014
Rated 5 out of 5 by WalkingDeadFan Excellent hotel in Springfield
I have stayed at this facility for the past two years, and it is superb. Rooms are recently renovated, beds are very comfortable, and the amenities are great.
I was at a toy train convention, while my wife stayed behind and used the pool and spa facilities. We booked the Club Lounge floor, and she was able to relax, study for school, and enjoy herself the whole day.
We did not eat at the hotel, but they made excellent recommendations for local restaurants and the location of the hotel makes it a five minute drive to the Big E for the convention.
January 27, 2014
Rated 4 out of 5 by writer12 Great area and very nice hotel
This hotel was great. The staff was very welcoming and helpful- they helped me with understanding the parking and with the activities that could be done around the hotel considering the time of evening we checked in. I would have preferred for the pool to be open. The room was great- the bed was perfect- could have been firmer but i like them firm- the linens were very nice and crisp and the shower had a very nice pressure.
The area around the hotel allowed for us to take advantage of the nightlife which was great because of the walking distance.
October 9, 2012
Rated 3 out of 5 by Mac52 We were diappoinged with our 2 night stay
We ordered breakfast in our room on our first morning and came back in the evening to find breakfast tray still in room where we left it. Housekeeper also opened our door at 9:00 to come in, and came in.. Desk clerk never asked us for a time we were leaving or to expect this. Paying12.50 per night to pak is extravagant.. breakfast exepensive and not worth it. ALSO asked for tea and was told hotel only had earl grey and green tea, not breakfast tea. We come to Equine Affaire every year (12 years) and we disappointed and will not return again.
November 11, 2013
Rated 4 out of 5 by Fettori Best Front desk staff
I am a platnium SPG member with an annual stay numbers in the low 100's. I dont normally fill out these surveys but I thought I should reflect my experience with the Springfield Sheraton front desk staff. The front desk staff at this hotel are the best I've seen. They greet me by name, they are extermely friendly, and it is very much a warm welcoming experience. Ally, Joseph, Joey, Gavin, and the others are a extremly great asset to this hotel. I'd suggest they all should recieve a handsome bonus for the exceptional customer service.
June 12, 2014
Rated 4 out of 5 by BigEluva Great hotel but breakfast buffet needs A LOT of help
This is a wonderful hotel. Beautiful rooms. Great proximity to the Big E. Parking was a little hassle but not a big deal. The only issue was the restaurant. This was a Sunday morning. The buffet was poorly supplied with food and the wait/kitchen staff was less than enthusiastic about getting it re-stocked. And if you wanted to order off the menu, forget about it. Not happening. Too bad because up to that point our stay was very pleasant. If you're staying there soon I suggest you do some research and find a different place to get breakfast.
September 30, 2013
Rated 3 out of 5 by SP2072 SIX FLAGS STAY
I had my son and his friend stay with my fiancé and myself. The room was very comfortable and we were exhausted when we arrived at the room 10:30PM. We had gone to Six Flags and were going back there the next day. We were not happy campers when we got a phone call at 6:25AM and stated that breakfast was being served at the 2nd floor when we had already placed a breakfast order night before. We then had the chamber maid knock on our door at 7:20 to come clean when we were all still sleeping. I felt that you were trying to rush us out the door especially when the checkout time is much later than that. Then we got another call at 8:00 saying that all our breakfast came with free orange juice. They couldn't have just given it to us without calling us
August 1, 2013
Rated 5 out of 5 by Catrina Visiting family
This was an exceptional hotel, though parking was not available in their garage and we had to pay to park in overflow and walk in the rain.
even though i rate this hotel very highly. the room was beautiful and the bed was as comfortable as my own. linens were superb as were the king size pillows with shams. the view of the river was pretty and the windows actually opened even if just a few inches...we could bring in the cool, fall air. Breakfast was very good also. so glad i chose Sheraton in Springfield. there were many other choices.
October 8, 2012
Rated 4 out of 5 by nicegirl1 My stay
Very pleasant stay! On the last day the hotel lost power but the staff did their best to accomodate everyone.
The new idea of offering points or a voucher towards meals in exchange for not having room service each day is GREAT.
October 9, 2014
Rated 5 out of 5 by LS2014 Comfort
Size and quality of room excellent. The bed was awesome for comfort and sleep. My only wish was for a small refridg. Would stay here again anytime.
October 13, 2014
Rated 1 out of 5 by LDMassachusetts Doesn't Deserve the "Sheraton" Name
This was the WORST hotel stay I've ever had (and my first ever negative review on this site). First, the air conditioner did not work and it was not fixed as promised. Then the waitress at the hotel restaurant rolled her eyes at us when we showed up at 8 pm for dinner. A party of 8 showed up after us and it was made clear to us that we would not be served for well over an hour (we went, instead, to McDonald's). Last, the hotel staff asked us to leave after the first night (we booked 2 nights) and not only did I have the e-mail confirmation of this, but the hotel itself had written the CORRECT checkout date on our key card holder). The beds were lumpy and uncomfortable. They should not be a part of the Sheraton or SPG family. The spa was not functioning,
June 3, 2012
Rated 3 out of 5 by totrav Rave review for one reason
I have stayed at your hotel several times now, as my son attends college in town, and I am a travel agent. The service at the hotel as a whole was less accommodating then I would expect. Mostly the front desk was not friendly. The restaurant staff and service was awful with the exception of Shawn the chef, who was friendly, helpful and professional as well as a good cook. I think we will be looking at staying on the other side of the river next time.
September 2, 2014
Rated 4 out of 5 by RyMD Really nice hotel
This Sheraton is nicely designed, and has beautifully decorated rooms; while the exterior is a bit dated, and certain parts of the hotel look like they could use a bit of a face lift, most of the hotel screams of contemporary styled furniture and design.
The hotel is very spacious, and affords the guest with many accessible amenities. The staff are eager to help, and are more than willing to rise to the occasion (i.e. I had a cleaning lady help me store my luggage on the side, because the reception was so swamped with people).
My only gripe is that the internet was not complimentary; in such a nice upscale hotel in this day and age, one would have expected this to be provided. There are however, computers available on the second floor that provide from access.
December 12, 2012
Rated 3 out of 5 by HungryConferenceAttendee Food Service Was Horrible
Six of us went into the restaurant for dinner. We had a 5:30 reservation, and told them we were in a rush and needed to be out by 7 for a meeting on site. It took 20 minutes for a waitress to take our orders. The restaurant was less than a quarter full. the two people who ordered soup got it about 20 minutes later. The rest of the table waited and waited and waited for food. We watched other tables that came in after us get served the same dishes we ordered. We kept asking the waitress, and she said it must be coming right up. Two people joined us at 6:15, ordered, and got their food at 6:45. At 6:45, we asked the manager where our food was. He said he saw it in the kitchen and it would be out soon. At 7pm, we all left with no food. I would NEVER eat at the hotel again.
May 4, 2014
Rated 3 out of 5 by Debbie1958 Getting Frustrated
I stay at this hotel every time I attend a residency weekend at AIC. The first time or two that I stayed I was very happy with the service and the accommodations. The past couple of times though I have not had the best experiences. Wifi is now $9.99 a night (it was free the first couple of times), and the elevator from the garage was not in service. That is pretty inconvenient when carrying a heavy suitcase. However, I will give the hotel one more chance before trying to find another as these things happen.
February 24, 2014
Rated 4 out of 5 by Mugs51 A little bit mixed
The Fitness Center is great.
The club floor and the employees are wonderful.
There is a new chef, Jeff, that is making much better main dishes for the club floor - this makes my stay much more enjoyable.
Not so great
Picks has a salmon salad which I really enjoy. However, in the past few weeks they went from giving about an 8 oz size to a 4 oz size, for the same price. I am not happy and feel it is too high priced. The staff are great - I just think they made a bad decision on the portion per cost.
May 16, 2012
Rated 2 out of 5 by Antoinet Weight limit for canine guests
Why the weight limit? My 75 pound dog has stayed Liberty, Le Meridien in Cambridge, Westin Copley, Rocky Hill and other locations throughout New England with never a complaint about noise or mess. On the other hand, little dogs tend to be "yippy" and in general make more disturbance than mine ever has. I appreciate very much the general Starwood acceptance of pets but don't understand the arbitrary weight limit at this hotel.
August 22, 2014
Rated 4 out of 5 by FFA1928 Nice hotel!
This hotel was a very nice hotel with very nice and friendly staff, including the cleaning staff. The only suggestion that I have is maybe more selection for the continental breakfast for the club level as compared to other hotels. But your service in all areas made up for the difference!!
Thanks for a great stay away from home.
September 15, 2014
Rated 3 out of 5 by Sarah02222 About what I expected, come early for parking
The main areas of the hotel are nice and have been redone in the past several years. My room was somewhat rundown. The chair had threads hanging off of it, the toilet seat and lid were stained. It was difficult to get the room cool even though I am usually cold. Also, I was attending a conference in the hotel and the hotel ran out of parking. Several of my colleagues were directed to other garages at nearby hotels and then later told by hotel staff that those parking lots were "unsafe."
March 21, 2014
Rated 3 out of 5 by T7Flyer Green Choice Mix-up
Stay at the property frequently. Service is generally great, but on multiple occasions I have requested the room cleaning be turned back on for the following day after electing green choice, only to have the room not cleaned. There should be better coordination between the front desk staff and the housekeeping staff.
September 12, 2014
Rated 3 out of 5 by SPGeek CONTEXT IS EVERYTHING
There are, unfortunately, very few Starwood hotels in New England outside of the Boston/Cambridge area. The Sheraton Monarch in Springfield is a nice hotel with an exceptional staff.
This is Springfield, MA we are talking about. It's a city that has seen much better days. The economy is weak and I'm sure the staff is underpaid due to this. With this in mind, the 'service with a smile' is still intact. The hospitality business is a tough business under ideal circumstances but in a city like Springfield where you know that folks are working hard just to get by, I think it is a testament to the character of the hotel staff that they provide great service. Hotels don't exist inside a bubble; they are part of the community and this hotel rises above the hand it's been dealt. Just something to keep in mind.
March 25, 2014
Rated 2 out of 5 by Sarah32 Would not recommend
I booked a room for one night as an anniversary gift for my fiancé. I was told I would be staying on a club level floor with a jacuzzi room. I got to the front desk to check, was checked in, NOTHING, was explained to me, handed a key card, and told to take the elevators to the right. I get to my floor which is not a club level and no jacuzzi tub. They move me to the floor in a room with no fridge and never activated my fiancé room card so he could get up to the floor when he arrived.
February 18, 2013
Rated 5 out of 5 by Lark Above and beyond , very comfortable
I just got back from a long weekend stay, I had two rooms booked for the equine affaire event. I have stayed at many different hotels but I have to say the sheraton in springfield is above and beyond. the room was very clean and the bathroom was also there was a lot of little extras that were unexpected and enjoyed like a bathrobe!! The staff was excellent and friendly. We had a great stay. The parking is a little tight but we managed and I will be using them again next year!!!!
November 11, 2013