Rated 5 out of 5 by Alisa44 Gavin at the front desk understands customer service
I was attending a basketball event nearby and everything was sold out on line. I called Gavin, the front desk supervisor, and he helped. We checked in two days later and he remembered our call, which is surprising given the multiple calls he takes all day. He had looked up & put my SPG number in both my reservations, without being asked to. The rooms were clean, attractive and well appointed. We had a corner king with a great view. The beds were so comfortable, the staff was very responsive and the Club room was perfect in the morning. We're glad we picked the Sheraton.
July 14, 2014
Rated 4 out of 5 by zbabygiver Horrible Club Room
I was forced to take a club room when I reserved as that was all that was available. The club was understaffed and ran out of food and places to sit every single time we went there. They either need to expand the size of the club (not to mention the staffing and food supply) or cut down on the number of patrons allowed in. They ran out of cups, knives, napkins, plates. Not to mention the shortages in food. It was a disaster.
July 22, 2014
Rated 4 out of 5 by Pam5407 Very comfortable, excellent service, great value
Thank you for a wonderful weekend stay! We came to visit UMass Amherst, Six Flags & Basketball Hall of Fame. Cool design of a hotel. Staff friendly & responsive. Rooms comfortable, bed awesome. 12th fl. breakfast & evening food excellent, a big plus. Great recco for dinner - Red Rose Pizzeria nearby, a real gem! Could use a jacuzzi on site with the pool, deck is nice. Great value, will stay again.
July 22, 2014
Rated 5 out of 5 by SJann This Hotel location has great customer service
Front desk employees were all outstanding and quick to respond.
The location of my room being on the side of the hotel was not good at all, as it is on the noisy side where the highway and overhead bridge is and it was very difficult to sleep, especially during the weekday. I guess some guests will be stuck on that side of the hotel.
July 21, 2014
Rated 5 out of 5 by patosi Great hotel in Springfield MA
Great place to stay in the Springfield area. Close to turnpike and Hartford airport is just a 20 minute drive. Excellent downtown location.
July 22, 2014
Rated 4 out of 5 by Gris115 Good Hotel, Great Location
Great location for downtown activities. Hotel is clean and staff is friendly and helpful. Room was clean with nice bedding. Indoor pool was a great feature for my kids. Bed needs improvement, it was creaking and sounded like springs were popping making it very noisy throughout the entire night. Not the best night sleep, but overall the hotel was good.
July 19, 2014
Rated 2 out of 5 by JRS77 Great staff, very nice facility but...
First - the pros: this is a beautiful property, obviously recently renovated and very clean and comfortable. The room was very clean and modern. The staff at the front desk was excellent, very efficient and responsive.
The cons: the open atrium carries a lot of noise. There were kids whistling on multiple floors which carried on for close to an hour between 9:30 - 10:30 pm. On another night, the event on the second floor carried noise up to our room on the 7th floor. Parking was also difficult as other reviewers noted. Lastly, the "fridge" is approximately 20" by 18", not worth the $20 per night rental fee.
If you can stay at this hotel during the week, it would probably be a great stay as it would be a lot quieter. Our weekend was very busy and loud, not at all convenient when you have to get up early in the morning and are trying to sleep.
July 14, 2014
Rated 3 out of 5 by EllenMI This hotel is beautiful but lacks basic needs.
I was impressed by the beautiful facilities. However, I was disappointed that there was no refrigerator, microwave or free Wi-Fi in the room and breakfast was not included in the price of the stay. The pool and exercise room seemed nice, but there was no whirlpool. I was very surprised these amenities were absent from a hotel as nice as this one.
July 12, 2014