Rated 4 out of 5 by Shaun16 A comfortable stay in a good location.
A comfortable stay in a good location. Staff members were very helpful and responsive. I only stayed 1 night, but would recommend it to any business traveller passing through University City.
June 3, 2014
Rated 1 out of 5 by Pjh423 Terrible time at Sheraton university city Philadelphia
Worst stay ever! Stayed last Thursday for my daughter's 3rd Bday. To take her to Philly zoo. We stayed at room 1501 on 15th floor. At 1am in the morning we woke up the the fire alarm. Me and my family was so scared because there was such a large comotion going on. We were all in panic for our safety. I had to carry my child down 15 flights of stairs to find out from the police outside that guests on the 11 th floor burnt popcorn. By the time everything cleared up from waiting in the lobby half dressed with my kids we were able to go back to our rooms at 3am in the morning.
August 27, 2012
Rated 1 out of 5 by Fifi Unfriendly staff
Hotel is in a great location if you are visiting the universities. However, it is very average and nothing special as far as luxury and design. The ambiance is unpleasant. The Staff is most unfriendly and indifferent people that you can meet. Concierge was not willing to answer more than yes or no to any questions. They were to busy playing with their personal phones and had this annoyed look of being interrupted from their favorite hobby when asked questions. Even when asked about interesting activities in the city, they did not seem to be knowlegable or interested to help. I never saw a sigle smile on any of their faces to any guests and they were not very welcoming. No recognition for being a Starwood member either. I would avoid this hotel if I can.
April 7, 2013
Rated 4 out of 5 by Vinsoti The hotel was very nice but pricey
I booked online and was mildly disappointed with my online experience the hotel, however, was very nice. It is a central location with exceptionally friendly staff, pleasant room accommodation and fairly cheap parking. The room service left a bit to be desired. Also the walls were paper thin so I felt someone was going into and out of my room whenever they left a neighboring room. All in all it was a pleasant stay with minor complaints.
May 22, 2014
Rated 1 out of 5 by JESSIE1989 IGNORANT STAFF
THE DAY I STAYED HERE WAS THE MOST HORRIBLE EXPERIENCE THAT I EVER WENT THROUGH. FIRST THE ROOM TEMPERATURE THERMOMETER WAS BROKEN AND WAS SO HOT AND UNCOMFORTABLE IN THE ROOM, FOR THAT PRICE IT SHOULD BE WELL AIR CONDITIONED. AS I WAS LEAVING I LEFT MY PARKING TICKET IN THE ROOM AND TRIED TO TO THE GATE PERSON TO UNDERSTAND MY SITUATION WHICH WAS FALLING ASLEEP AT THE TIME HAD TO WAKE HIM UP HE GAVE ME THE WORSE ATTITUDE EVER AND THEN MADE ME GO TO THE DESK AND THE HOSTESS WAS ACTING LIKE SHE DIDN'T KNOW WHAT I WAS TALKING ABOUT. SHE STATED SHE HAD GIVEN ME THE PASS BY ACCIDENT AND SHE DID NOT CHARGE ME FOR IT WHEN SHE SAID SHE DID WHEN I HAVE GOT THE ROOM. SHE WAS GETTING FRUSTRATED WITH ME BECAUSE I WAS TRYING TO EXPLAIN MY SITUATION SHE CUT ME OFF NUMEROUS OF TIMES AND IT JUST MADE MATTERS WORSE FOR ME. SO FOR HER MISTAKES I STILL HAD TO PAY FOR IT. ON TOP OF THAT HER MANAGER HAVE HEARD HER SAY THAT SHE GAVE ME THE PARKING PASS BY MISTAKE AND DID NOT CONSULT HER OR TREAT ME AS AN SPF MEMBER I FELT DISRESPECTED AND THEY DID NOT CARE OF TAKING CARE OF ME AS A COSTUMER. I WILL NEVER GO HERE AGAIN......
May 28, 2014
Rated 1 out of 5 by SamA23 Callous
After driving two hours in the middle of the night to have my pet hospitalized from a fatal illness, my husband and I, emotionally and physically exhausted, needed a bed for the night. We arrived at 5:23AM obviously disheveled in tears from the nights unfortunate events. We walked around the lobby and finally found someone to try and assist us in getting a room. They told us we could get a room, but had to be out by 1PM. They charged us $254.83 to have a bed for basically that morning only. We were not even offered a reduced rate since we were obviously just taking an empty room for several hours. I was amazed at the ridiculousness of the price, and personally feel that we were taken advantage of because of our poor appearance at the time to try and discourage us from staying.
January 2, 2013
Rated 3 out of 5 by Pnajar WifFi so bad as tobe of no use
1. WiFi is so bandwidth limited as to be useless. The log on screen took four to five minutes to come up. It's as if the WiFi is overly taxed or severely throttled.
2. The second is one I find at many hotels. Why are the beds made to handle subzero temperatures with the overly hot comforters? Even I the dead of winter there is way to much heat.
Recommend hotel for those without aneed to communicate.
May 21, 2014
Rated 3 out of 5 by MacSoup Lobby is awful
this hotel has zero curb appeal. looks like a tourist level hotel. the lobby needs a serious makeover. room was comfortable. the sheraton located near waterfront was a much better property.
May 26, 2014
Rated 1 out of 5 by Catherine12345 horrendous amongst 8+ Sheratons and over 20 SPG hotels I've stayed at
Several problems in order of importance:
1. Locked out of my room in the morning because my key wouldn't open the club lounge reader on the elevator, even though it was still working on my room once the security guard let me in. Was late to the office...
2. Charged for parking even though I did not park. Not sure how I am supposed to get this removed because the phone extension for front desk cycles back endlessly to the main menu
3. Pillows were extremely uncomfortable, bed wasn't comfortable either. Terrible sleep.
4. Internet was in and out, would have been unacceptable had I needed it for work
5. Club lounge breakfast has minimal hot food
6. Hair dryer handle was sticky (pet peeve of mine)
The only good thing is that the desk, which I spent ~4 hours working at, was unusually well designed
May 13, 2014
Rated 5 out of 5 by flylady Perfect
We stayed for Freshman Orientation at Drexel University and was extremely impressed. The location was perfect, within walking distance to the campus, the rooms were clean comfortable and the staff was friendly and helpful. I didn't get a chance to use the fitness facilities but will make it a point to during our next stay as it is well equipped and inviting. We will definitely be staying here every time we visit our son during his college career.
August 6, 2012
Rated 1 out of 5 by Gerryann Staff used profanity and is unprofessional
I went with my 13 year old daughter and outside our room was a man vaccuuming and shouting the f-word constantly. I complained and the desk clerk could have cared less. For the points plus $75 it is not a good deal. I would actually like my money back. It is outdated, our toilet ran all night and air conditioning never worked correctly. Staff is very young and seems very green and not trained. I do not recommend this hotel.
May 28, 2013
Rated 1 out of 5 by uicviking399 Club level not accessible.
Tried upgrading to Club Level but was informed there was no accessible rooms there. So I paid for upgrade but got none of the extra amenities except the breakfast. The manager even tried to charge us for water that was supposed to be free. The WiFi never worked either. You get a room for four people but only get 3 towels. Isn't this America? Stop being cheap. I don't like begging for towels.
August 18, 2012
Rated 1 out of 5 by crisolinac Quality of the room
To start the FD agent did not even look at my face. she welcomed me, confirm my stay, gave me keys and sent me on my way. The bathroom shower was leaking all night, the coffe machine was not working, the ice machine on that floor wasn't working, when I called the FD I was told to try the floor above or below, not enough toteitte for two people in the room. no RS after 10:30? really...
March 17, 2013
Rated 1 out of 5 by Billb No maintenance
Non-existent service after repeated requests to fix the continually running toilet and bed sheets that end up at the pillow at night because they were not fitted or old. The "fix" never fixed anything. This AM the toilet still leaks. All they did was adjust the old stopper over the drain whole inside the tank. I had to ask 3 times over 13 hours to get any response.
April 17, 2012
Rated 4 out of 5 by noncomm Solid Stay
I was barely at the hotel, but found the location convenient and the beds super comfortable. Was everything I needed.
May 18, 2014
Rated 1 out of 5 by Scobie1 Sgt. Schoill
I hope the Sheraton needed that $8.00 I was charged for a bottle of water because I will never stay there again. If I ever become the Chief of a Department and our officers come to Phila. for training, they will never get authorization to stay at the Sheraton.
August 22, 2013
Rated 1 out of 5 by MonicaC Worst stay at a Sheraton
I stayed here for a conference and as a Starwood member expected this Sheraton to be similar to others I had stayed at and of good quality. The person checking me in was rude, answering the phone during the check-in and when I asked him to give me two room keys he said, "I can do this thing called multitasking, I heard you when you asked". The room I received had trash all over and was clearly not cleaned, and was a room with 2 double beds instead of 1 king as I had requested. The manager moved me to a room with a king bed after I complained and after I was hung up on initially by the hotel staff member answering the phone. The concierge was also very rude, stating at one point, "I have the same information you do, so what do you expect me to help with?" The shower did not drain and would fill with water during a 15 minute shower, but I gave up after letting housekeeping know about it twice. I would recommend to stay away from this hotel and have never been more dissatisfied with a hotel stay in my life and never more grateful to make it home.
May 12, 2012
Rated 5 out of 5 by Naty57 Excellent
We enjoyed our stay at the Sheraton while we were visiting UPENN. Location is great, rooms are clean and big, staff is very friendly. $25 parking which is not bad. They offer free internet which was agreat addition. We recommend this hotel.
August 22, 2012
Rated 1 out of 5 by DisappointedinPhilly Worst Experience in a Long Time
I prepaid for this hotel, but couldn't get here on the first day of my reservation because of the weather. Somehow the ability to deal with this stumped your staff because I have had to deal with erroneous charges on my credit card since I got here.
The morning after being awoken in the middle of the night by a false fire alarm, there was no hot water for the shower.
I'm extremely disappointed in my stay here. I've stayed here before with no problems, but then again, everything went as planned. It's terribly disappointing to know that should the Sheraton be thrown even the smallest travel delay curve ball, that they cannot get it right. Math isn't that hard.
March 6, 2014
Rated 1 out of 5 by Scobie1 $8.00 bottle of water
I hope the Sheraton needed that $8.00 for a bottle of water because that's the last they'll ever get out of me. Obviously I would never recommend staying there to anyone.
August 23, 2013
Rated 1 out of 5 by CrystalCity Dismal experience overall
1. The internet setup in the rooms is abysmal; it is SLOWER than SLOW; the machines are abused and damaged; it took minutes for simple clicks to register in this antiquated software, We would have rather avoided the whole process, but to get wireless service on our laptop, we had to go through a painful process just to get online to get the access code ... which they could have just supplied when we checked in!
2. The alarm clock was unusable - the faceplate had been torn off, some of the buttons were still available but no indication of what was what. Housekeeping said they had nothing to replace it with -- we had to unplug it from the wall to silence the random alarms in the middle of the night (which finally worked when the inaccessible clock battery wore down!).
3. Homeless individuals kept wandering into the lobby and settling down in the couches, and bothering your paying guests. Saw no effort by the front desk to monitor or correct the problem.
4. However, whenever we had a face-to-face interaction with any of the hotel staff, they were unfailingly polite and anxious to please. Service in the room was up to par.
March 21, 2012
Rated 3 out of 5 by BruceSadie Sluggish Staff Response
In general, the hotel is very nice, but the sink was extremely sluggish in draining. I spoke with a front desk representative and was told it would be taken care of. It was not.
May 15, 2014
Rated 5 out of 5 by graduationtraveler Great location and service
Close to Drexel University. Staff were very helpful at the front desk, lounge on the club floor, and housekeeping,
June 19, 2012
Rated 1 out of 5 by lady Homeless person bathing in the lobby bathroom
This was the worst hotel I have ever stayed at. Security poor, smell from a new Asain restaurant was awful..
March 5, 2013
Rated 1 out of 5 by Tabita Horrible night!!
The most noisy room!! I couldn't sleep people talking loud in the hallway coming from elevator,
August 24, 2013
Rated 5 out of 5 by Drexel50 Excellent location for Drexel University program.
We attended the 50th Graduation reunion, and the hotel was only a block away from all the activities.
May 15, 2014
Rated 5 out of 5 by jenny mrs
close to children's hospital
March 9, 2013
Rated 5 out of 5 by JaneDoe1 Slept like a baby
This is exactly what I needed after a long day at a conference. The bed was very comfortable and I fell asleep within a few minutes of turning in.
The wireless internet connection was a bit slow during my stay. I am not sure if it was due to heavy 'traffic' when I was using it or the strength of the connection in my particular room. Other than that, the stay was great.
May 8, 2014
Rated 1 out of 5 by Shazz Room condition/ check in
When I arrived on my floor, the first thing I experienced was a hall full of maids chatting with each other & the carts blocking the hall. None of them offered to move their cart so I could pass by. The hall floor was filthy. I entered my room & first found a bug crawling on my pillow, then found many pieces of debris on the carpet & it was obvious that it had not been vacuumed in ages. In the bathroom, I moved the tray on the sink to find dried toothpaste, soap scum & mold. On the coffee service tray, the lids for the cups were placed upside down on top of the cups & had collected dirt & dust. I asked to have the housekeeping supervisor come take a look, she agreed that it was unacceptable & had me moved to another room. I think that the maids should perhaps do more cleaning & less gossiping in the hallway.
The young man that checked me was a bit difficult to deal with. I tried to hand him my Starwood card & he got vey upset saying " hang on, hang on,I'm looking for something!"
and his tone was very aggressive. I commented to him that I did not need to be spoken to like that. Perhaps he could have simply taken my card, thanked me, then continued searching in his computer. I was booked into this property by my employer, but if I had my choice, I would have walked out just after the front desk clerk was so argumentative, let alone seeing the filthy condition of the hall & room.
August 28, 2012
Rated 3 out of 5 by LMDS Convenient but a bit run down
I would recommend this hotel for those taking professional exams nearby if you can get a discount on their regular rate. The testing site for Step 2CS is a short 2 block walk. The staff was friendly, the lobby very nice, and there is the convenience of a restaurant in the hotel as well as reasonably priced room service. The rooms however are a bit run down and not cleaned particularly well. I found used tissues on the floor, the shower floor was dirty, and the lid to the toilet did not fit properly and was always in danger of falling off. The parking in the hotel deck was not included in the price of the room and was $25 a day.
January 2, 2014