Rated 3 out of 5 by CaptLou Hotel needs a face lift
I had a certificate to use for my wedding anniversary. Reservations was not too excited to accept the certificate. Upon check-in, I was given a room situated next to the elevator, probably the worst location in the hotel...the A/C unit did not work...so much for a room inspection....we waited for over an hour for the repair status and finally we were moved to another room.
After check out, I discovered that I left my cell phone charger pluged into the credenza electrical outlet and promptly called the hotel...I spoke with security, they checked to see if the item was recovered by housekeeping and promised a call....still waiting!
August 1, 2012
Rated 4 out of 5 by GradsDad Most dependably good; wifi terrible
Having stayed at the University City Sheraton several times now, I was happy to find that overall the experience was up to standard, even on graduation weekend, which must be very difficult on the staff. The man on the front desk was able to accomodate us with an early check in when we unexpectedly got there early, and I do particularly appreciate it. I do want to mention that the wifi (Sheraton_GUEST) was far below your usual standard -- very frustrating to try to use. Since our daughter will now be doing her residency at HUP, we'll be your guests for the next four years at least, and I do hope you do get the wifi fixed.
May 21, 2014
Rated 3 out of 5 by LMDS Convenient but a bit run down
I would recommend this hotel for those taking professional exams nearby if you can get a discount on their regular rate. The testing site for Step 2CS is a short 2 block walk. The staff was friendly, the lobby very nice, and there is the convenience of a restaurant in the hotel as well as reasonably priced room service. The rooms however are a bit run down and not cleaned particularly well. I found used tissues on the floor, the shower floor was dirty, and the lid to the toilet did not fit properly and was always in danger of falling off. The parking in the hotel deck was not included in the price of the room and was $25 a day.
January 2, 2014
Rated 1 out of 5 by DisappointedinPhilly Worst Experience in a Long Time
I prepaid for this hotel, but couldn't get here on the first day of my reservation because of the weather. Somehow the ability to deal with this stumped your staff because I have had to deal with erroneous charges on my credit card since I got here.
The morning after being awoken in the middle of the night by a false fire alarm, there was no hot water for the shower.
I'm extremely disappointed in my stay here. I've stayed here before with no problems, but then again, everything went as planned. It's terribly disappointing to know that should the Sheraton be thrown even the smallest travel delay curve ball, that they cannot get it right. Math isn't that hard.
March 6, 2014
Rated 2 out of 5 by Misc123 Just not good enough
My room, 1501 was ok but not to expectations. The tub did not drain and at the end of my shower I could have taken a bath. My quilt was severely worn and had pull's all over it so it made the room look old. The hallway on the 15th floor was dirty and never appeared vacuumed. The iron in my room ruined two of my dress shirts which was a significant problem as I was traveling on business. The iron had black sticky stuff on it and when I started to iron, it transferred onto my shirts. I tired to clean it off and iron my second shirt and that one was damaged as well.
I will look for other accommodations when traveling to Philly.
April 25, 2013
Rated 3 out of 5 by Mendo good, but not as much so as expected
room could have been a bit cleaner. I do not mean the maid service, but rather the overall maintenance. when taking a shower, the tub filled up due to ridiculously slow draining. this had obviously been building up for a while, so I am surprised it had not been dealt with. it was somewhat disgusting, Id say. there was a really nasty looking filthy spot on the carpet that should have been taken care of. light between beds worked well part of the time. I think there might be a short in the switch. I was there on 2 weekday morning, but paper was delivered only one of the 2 days. Room service food (breakfast) was below average, but food in hotel restaurant was fine.
May 19, 2013
Rated 2 out of 5 by JeffK2 Not up to Sheraton Standards
The hotel is OK, but is to the level I've grown to expect from a Sheraton.The bathroom had multiple plumbing issues, and I had a disappointing experience with the attention to detail of the staff.
The room next to mine was unoccupied, but the alarm was set to go off at 4:15am. The housekeeping staff should have been instructed to disable alarms of unoccupied rooms, but I understand how this might be missed. What was very disappointing, however, is that after I had to call down the first night to get the alarmed turned off, instead of disabling it, the staff just turned it off. So it went off again the next night at 4:15am waking me again, and causing me to sit in bed awake a second night waiting for staff to come and silence the alarm. As a result, I didn't get a good night's sleep on either night of my visit.
A. (Severe) The spigot for the bath was sticking out two inches from the wall, allowing water to get behind the wall, where in all probability mold is growing as a result.
B. (Moderate) The sink faucet was not attached properly to the sink, so it would wobble all around whenever it was touched.
C. (Major The toilet mechanism was misaligned, so care had to be used to ensure the toilet fully flushed instead of leaving its contents in the bowl.
September 10, 2014
Rated 1 out of 5 by M3516 We won't be back. Never again!
After reserving 3 rooms for me and my employees I was embarrassed when I arrived and saw how dirty our rooms were. I even took some pictures of dirty floor corners in bathroom, dirty floor under the sink and dirty closet doors. I am a Starwood Hotel member for a long time but after visit in this hotel I am not sure if I will be loyal to this chain/group. I will never go back to this hotel, that is for sure.
On top of dirty rooms and distasteful food the Internet connection was constantly dropping out. I couldn't do much work in the hotel. I do not recommend this hotel to anyone. I was very very disappointed.
November 26, 2013
Rated 1 out of 5 by Atraveler123 Horrible Customer Service
I came here after taking a red eye flight into philadephia for work. The person who met me at the front desk was beyond rude. He spoke down to me, was absolutely no help, tried to charge me for late cancelation fee when I wanted to move to the Sheraton down the street and was rolling his eyes at me during the entire conversation.
August 26, 2014
Rated 4 out of 5 by BJ52 Power outage
We arrived the day after the transformer blew and the hotel lost power, water, and a/c. the staff setup free beverages and appetizers for the guests and did the best to take care of everyone in a bad situation. The engineering dept. did a great job bringing in a 2 ton transformer by crane to get the hotel up and running by 6pm that day.The parking garage is real tight and I scraped a pilar that popped out some wheel well trim so I got maintenance to duct tape it back on. Very friendly people work at this hotel.
August 4, 2014
Rated 5 out of 5 by PW982 Great location-Great Staff
My mom and I stayed at the Sheraton, unfortunately not for pleasure, but because mom had a doctor's appointment early at nearby Presbyterian Hospital. We live an hour away, so we both felt more comfortable staying in the city only blocks away from the hospital. The staff was wonderful-helped me with directions and addressed all questions that I had about taxis, parking , etc. Our stay at the Sheraton was outstanding. Although we were apprehensive about why we were there, we enjoyed dinner at the restaurant and having coffee in front of the fire. Thanks for making a stressful situation less stressful!
January 11, 2014
Rated 4 out of 5 by CollegeMama Good facilities conveniently located
For visiting a student in the University City area, this hotel was a natural choice. The fact that I could get parking right there was a huge plus. The room was clean, comfortable and reasonably well-appointed; however, I was surprised that there was no mini-fridge. That was available only at an extra charge.
August 25, 2014
Rated 4 out of 5 by Ginjoe Great for the Step 2 CS exam
I recently took my United States Medical Licensing Exam -Step 2 Clinical Skills , at the USMLE Philadelphia Centre . Sheraton Univercity City Hotel is within walking distance and so I decided to stay here . The staff was very friendly especially Ms.Tammy Rose at reception, who was very hospitable and was very knowledgeable about my exam ! I stayed on the club level for the convenience of breakfast in the morning . My room was quite comfortable and the hotel was very clean. I'd definitely recommend Sheraton and especially this location if you're planning to take the Step 2CS exam in Philadelphia.
February 28, 2014
Rated 2 out of 5 by AF224 Average hotel, great pool and gym!
I was not overwhelmed with my stay here. I was placed in a suite style room next to loud guests that could be heard through the connecting doors.
My shower did not drain and I was left standing in shin deep water at the end of each shower.
The beds were comfortable and the room was clean. However, I was not pleased to find a bag of trash left over from housekeeping in the middle of the floor when I returned to my room one evening. This is unacceptable.
I was very impressed by the gym and the pool. The gym has up to date equipment and was kept spotless. The pool area was accommodating and tidy.
May 24, 2013
Rated 3 out of 5 by Regional 8/21-8/23 Stay
Great location for Upenn.Have stayed here B4 and have an upcoming stay in Oct.Its location is great for Upenn familiesonly 2 elevators working at present..be prepared for 15-20 wait time to go up or down..Also could not get the elevator to take me to lobby from G2 in the garage.Had to walk down the ramp.
August 24, 2014
Rated 2 out of 5 by ElizaJ Okay
Hotel has great proximity to Drexel and U Penn. Rooms a bit tired - told hotel twice about the iron spewing rust with no resolution. Parking attached to building is nice but don't look for any help for your bags, valet parking or security in the parking lot for your $25 a day. Don't look for breakfast in hotel - Chinese restaurant tries hard but took 1 hour to get egg and bagel. Desk is lightly staffed...
August 17, 2014
Rated 2 out of 5 by Reginatb Rude staff
Rooms are comfortable, showers are good, nice tv, slooow WiFi, location is the one we needed. Could have a microwave since the room service brought only warm food and it got cold fast. There was some leaking in the bathroom, I couldn't identify where, but the carpet right behind the bathroom, on my way to the bed, was always wet. That was annoying since it was winter and I kept forgetting about it and getting my socks wet.
But all could be forgotten if it wasn't for this very rude guy in the front desk. He kept no eye contact, didn't make any effort to help us, had us feeling like a burden.
February 24, 2014
Rated 4 out of 5 by Ozuo17 Wonderful Stay
This was a stay that met and exceeded my expectations. I checked in late but the front desk was waiting and ready. When I requested a king size bed, they upgraded me to a concierge floor to be able to accommodate my request...Classy!
It was also a very nice touch that the pleasant check-in person recognized that I was an SPG member and gave me extra attention. Breakfast was nice; room was elegant and comfortable.
The only complaint was the unusually high cost of self-parking ($25/night).
August 1, 2014
Rated 3 out of 5 by sheila1010 This hotel was in a great spot
The hotel was in a great spot surrounding the Univ. of Penn. Was there to visit the campus for my son. I was not informed that there would be a $25 parking fee for each night of stay. There was only one small elevator from the paking garage. Only to get off one elevator to wait for another elevator for your room destination. Was told there was a fridge and microwave in the room once we got there we were then informed that was rooms with a $20 upgrade. A lot of hidden charges were not mentioned before hand that were only told at the time of your arrival regarding the perks of the hotel.
July 28, 2012
Rated 3 out of 5 by SISV Staff was great, food not so much
The staff at this hotel were very friendly and accommodating. I had great service from everyone. However, the food at the restaurant and room service were really pretty awful. I ordered chicken lettuce wraps at the restaurant, and I don't think I have ever had a worse meal at a restaurant in my life. The portion was fairly large, but I only ate about 5 bites of it because it tasted to terrible. The breakfast I ordered through room service was grossly overpriced (even for room service), and was below average and not very warm.
The temperature in the conference and meeting rooms was also frigid. There was no reason to have the air conditioning blasting on us when it was only about 40 degrees outside.
March 28, 2013
Rated 4 out of 5 by dsha its a perfect location
we were vey happy with the location and it was a great meeting place for the freshmen parents.
August 25, 2014
Rated 5 out of 5 by Pennparent Luxury at affordable prices!
We stay at this hotel every time we visit our son at Penn. Who knew we could bring the dog? We had to bring our dog this past visit and it couldn't have gone smoother. We continue to stay at this hotel even though it's not the closest anymore because the staff is great and the food outstanding! The Noodle restaurant onsite is great for breakfast and Japanese fare. We love this hotel and it always exceeds our expectations. Thank you!
August 4, 2014
Rated 5 out of 5 by CapeCodTravelers The Best Just Got Better
As frequent visitors to Philadelphia we have been staying at this ideally located property for years. We always appreciated the outstanding (truly exceptional) front desk, concierge and housekeeping staff. Until very recently, the property had begun to show signs of wear - but - WOW - a floor by floor renovation is underway and the results are outstanding. The newly decorated rooms are gorgeous and comfortable and everything that this VERY frequent traveller could want. The already reliable in-house dining has also been upgraded! This property is a Philadelphia treasure.
November 5, 2013
Rated 5 out of 5 by PennDental14 Philadelphia Stay
The upgrade to the concierge floor made a huge difference in our stay. The service and food was excellent.
August 19, 2014
Rated 5 out of 5 by MedStudent101 Perfect place for the one night i was in town...
I stayed here for one night (a sunday into a monday) because as a medical student, I was required to travel to Philly for a national board exam. I requested early check-in, but ended up arriving late which was no problem. My room was ready upon arrival and extremely clean. The beds were comfortable and i was tempted to steal one of the pillows to bring home with me (but I refrained.) While I didn't have time to enjoy most of the amenities of the hotel, the front desk staff was extremely helpful in terms of pointing me in the right direction for some grub. Overall A+
July 19, 2012
Rated 1 out of 5 by james107 said they spent 6 billion to upgrade
But all I had seen was that they didn't spend it at the one in Philadelphia at Penn stat. There was mold in bathroom they said was cleaned, daily. The paint was falling off the celling. The wall paper was coming off the walls.There was mice in the room, and not only mine, but many other guests said the same. The confrence rooms had mice running around during the confrence. The cleaning staff spent more time on there cell phones than cleaning. One of the cleaning staff asked when the business conference was going to be over because they were tired of cleaning.
December 15, 2013
Rated 5 out of 5 by WesB Excellent staff, location
The hotel staff was professional, welcoming, and helpful. We stayed in a very well-priced mini-suite with a King bed and large separate seating area with a pull-out sofa. The design of the room was exceptional and ideal for travel with either families or even an unrelated work associate. Only recommendation is to either replace the sleep-sofa mattress or provide a foam or air mattress topper. The location was terrific-- convenient to UPenn books store, an excellent variety of restaurants, medical center, UPenn sports facilities. Look forward to future stays.
October 3, 2012
Rated 4 out of 5 by Mary100 Really nice hotel in a great location
Perfect location close to the hospital and Ronald McDonald House. Very nice facility.
August 17, 2014
Rated 2 out of 5 by SGB38 Reservations do not matter
We had reservations for adjoining rooms with a refrigerator on a floor with a microwave. When we arrived we were told that there was no way we could have adjoining rooms because they were full. They did not have any more refrigerators available. They claimed the army was staying there and needed all of them. We never saw any military personnel. If we wanted rooms on the same floor we could not be near a microwave. We asked for financial compensation and they declined. I will never stay there again. When I make a reservation I expect it to be honored.
April 15, 2013
Rated 2 out of 5 by JPH1 needs an update
This is the worst sheraton property I have stayed at. The rooms and facilities need to be updated. The wireless signal was nonexistent. The printers were not working. There is no bar or decent restaurant. Even though the staff were great I will not return.
August 7, 2014