Rated 5 out of 5 by bigbird25 wonderful care
Tina my room attendant for my last two stays has been beyond incredible. She not only does her job, but caters to all my needs and requests. She is kind, caring and a true ambassador for Sheraton. Give her a star
October 29, 2012
Rated 5 out of 5 by Nuevohombre All Good
Great location. The young woman at the front desk could not have been more helpful. I forget her name, but want to commend her professionalism and customer service orientation. Everyone we encountered was great.
November 25, 2012
Rated 5 out of 5 by GaryJK Great location and features
The Sheraton in University City Philadelphia is a clean, comfortable hotel with lots of amenities. The fitness center is clean and the hotel location is great with many activities and restaurants near by.
September 24, 2012
Rated 3 out of 5 by JLee52 Very Average Hotel for Price Point
The hotel was fine - but for the price point I would expect it to be a bit better than just okay. Points of improvement would be:
1. cleanliness 2. staff 3. add some sound barrier in between the rooms.
June 11, 2012
Rated 4 out of 5 by penndad Q Tips
the rooms were fine. the only complaint was that there were four Q tips on the floor under an end table next to the bed. certainly implied that the room had not been thoroughly cleaned.
May 14, 2013
Rated 4 out of 5 by bhc65 Convenient and updated
Liked the hotel very much, including the fact that it has many current amenities. Shower curtain rod needed repair, but that was minor. Room a little small, but also a relatively minor inconvenience.
October 30, 2012
Rated 5 out of 5 by LisaPhiladelpha2013 Nice all around hotel
This hotel knows how to keep guest happy and informed of their daily events and local area events. The room was clean and the nice pool and fitness room was a +
June 22, 2013
Rated 4 out of 5 by Bernie Great hotel
The staff at the front desk was an exceptionally helpful lady; she offered a welcoming smile and displayed interest in my vacation. She also had a very calming aura. Wonderful experience overall.
February 18, 2013
Rated 1 out of 5 by CanuckTraveler Stay at another SPG property
This property is old and the staff are unfriendly and unhelpful. The manager Vinny is uncompromising so don't expect any help from him. It is a disappointing hotel in such a beautiful city.
July 22, 2012
Rated 5 out of 5 by bekz Great place
I really enjoyed my stay here. The location was perfect, the room was nice, the staff was friendly and parking was easy. I will definitely be back.
June 24, 2013
Rated 4 out of 5 by geckogirl great location in University City.
Hotel was fine - much better than the reviews that I read on Tripadvisor. We stayed on the Club level - breakfast was ok, but not as good as other Sheratons. Beds are very comfortable.
March 19, 2013
Rated 3 out of 5 by Peter2964 2 night stay
Toilet leaked, thermostat was old and didn't work very well. It was quiet and the beds were good enough, but other than that not that impressed. Elevators were very slow as well.
April 25, 2013
Rated 3 out of 5 by Cols Club level unavailable
Due to only 40 % occupancy, the club level floors were unavailable. This makes NO SENSE.
It also meant no free continental breakfast in a casual, relaxed atmosphere.
SPG is worthless here
December 29, 2012
Rated 5 out of 5 by RALAF Excellent Experience
Very convenient parking and entrance to hotel. Staff friendly. Club level rooms clean and comfortable. Nice view from 19 and 20 floors. Good security - required key for floor access.
January 28, 2013
Rated 4 out of 5 by Chazman Good Hotel Close to UPenn
Room was clean, comfortable and convenient to my meeting place on the U Penn Campus. While I've stayed in better, I would not hesitate in advising someone else to stay here.
May 23, 2012
Rated 3 out of 5 by Sala2 Lack of good service
I receive a rude service from the staff when I faced a problem with my father, who was ill and need to take his medicine, the one that was thrown away by the housekeeper.
October 18, 2012
Rated 2 out of 5 by Me888 Not Sheraton quality
Room remained cold. Heater was so loud that I could barely hear television. Internet was extremely slow. Restaurant food was not the best. Lost power in middle of night
February 3, 2013
Rated 2 out of 5 by Jack This hotel needs renovation!
The hotel shows a lot of signs of wear from dirty carpets to beat up furniture. There were many stains on the carpet in my room. Air conditioner was loud.
May 10, 2013
Rated 3 out of 5 by ucupa It's too expensive for what it is
It's an average hotel (especially for Sheraton standard), but the price is way to expensive.. And the convenient noodle house downstairs has a really poor service
March 27, 2013
Rated 4 out of 5 by CCFJ Good location, service poor
Good location to restaurants and Rocky's steps at the Philadelphia Museum of Art.
Conference service very nice and food good, but front desk service was poor and rude.
November 12, 2012
Rated 3 out of 5 by Jen126 freezing
The whole place was freezing, from the meeting rooms to the individual rooms. We tried to control the settings in our room, but it was either too hot or too cold.
February 4, 2013
Rated 4 out of 5 by MrCiocc Great for overnight stay
I stay here when I'm attending a meeting or lecturing at Penn. Rooms are nicely appointed, the bed and pillows are comfortable, and it's easy to plug stuff in.
October 28, 2012
Rated 4 out of 5 by Judy27 Good location
Beware of parking fees which are not mentioned on the website. It is an extra $25 to park your car. I feel you should be made aware of this before check in.
July 19, 2012
Rated 4 out of 5 by Christoph Dated Sheraton in University City
Exterior and interior are dated but rooms are clean, service is friendly and the Amtrak station is close.
June 24, 2013
Rated 5 out of 5 by Mrtcb This hotel has wonderful staff
The staff including the front desk to the wait staff downstairs went out of their way to ensure my stay was enjoyable & relaxing. Stellar job!
April 17, 2013
Rated 5 out of 5 by Birde I liked it here.
The large desk space was great for me to set up my computer and work in comfort. Getting the USA Today at my door in the morning was a nice perk.
March 15, 2013
Rated 4 out of 5 by krjs disappointed with the bathroom and parking
the bathroom was very small and hard to naviagate the parking
there was no sign out front where to park we got there late but it was very frustrating
October 29, 2012
Rated 2 out of 5 by BigBuster Not reccomended
This hotel has a very old look to itself. It has a musty odor in the room. The tiles in the bathroom had cracks in them. And the room was not clean.
October 10, 2012
Rated 5 out of 5 by DrG88 One area needs attention
I like this hotel very much. The bed is very comfortable but I wish a bottom sheet was provided which was large enough to cover the mattress.
December 20, 2011
Rated 5 out of 5 by MJ123456789 Very Helpful Staff
Thank you to the staff on-duty on May 1, 2013 who helped me relocate my phone after I had left it in the room accidentally!
May 2, 2013