Rated 1 out of 5 by james107 said they spent 6 billion to upgrade
But all I had seen was that they didn't spend it at the one in Philadelphia at Penn stat. There was mold in bathroom they said was cleaned, daily. The paint was falling off the celling. The wall paper was coming off the walls.There was mice in the room, and not only mine, but many other guests said the same. The confrence rooms had mice running around during the confrence. The cleaning staff spent more time on there cell phones than cleaning. One of the cleaning staff asked when the business conference was going to be over because they were tired of cleaning.
December 15, 2013
Rated 3 out of 5 by CarlMRT2013 Staff could be more helpful
When the elevator that went to the coin laundry (6G) broke. Getting information from the staff on the work around to get to that floor was like pulling teeth. I ended up having to figure out for myself that the elevator designated as alternative only went to 5G and that I would have to walk in 12 inches of snow around the parking lot. If you want to get the total "rude" Philly experience come to this hotel.
December 15, 2013
Rated 5 out of 5 by Geo8425 Comfort, convenience and security
Facility, accommodations and staff were excellent and represent professionalism in all respects.
December 8, 2013
Rated 1 out of 5 by M3516 We won't be back. Never again!
After reserving 3 rooms for me and my employees I was embarrassed when I arrived and saw how dirty our rooms were. I even took some pictures of dirty floor corners in bathroom, dirty floor under the sink and dirty closet doors. I am a Starwood Hotel member for a long time but after visit in this hotel I am not sure if I will be loyal to this chain/group. I will never go back to this hotel, that is for sure.
On top of dirty rooms and distasteful food the Internet connection was constantly dropping out. I couldn't do much work in the hotel. I do not recommend this hotel to anyone. I was very very disappointed.
November 26, 2013
Rated 2 out of 5 by MK123456789 Unimpressed
I stayed in this hotel for one night during a trip to Philly and I must say it really disappointed me. In the first room I was assigned, the heater didn't work and the toilet clogged and overflowed immediately (no, I didn't use too much toilet paper). I went back to the concierge and asked to move to a different room, and they kindly obliged. However, the sink was clogged in the next room as well. Given that it was getting late and at least the heat worked in this room, I decided I could deal with it as I had an important meeting the next day. I ordered room-service breakfast the next day, but that arrived incorrectly as well - it was missing the sausage links that were included in the meal price. Again, I needed to leave for my meeting and didn't think it was worth complaining. Still, no guest should have to "settle" for a sub-par experience at a hotel. I wouldn't recommend this Sheraton to anyone.
November 25, 2013
Rated 2 out of 5 by wbrian old and dirty
The room was dirty. There was a water bottle in the bathroom trashcan. Hair in shower and around sink which did not drain properly. The bathroom had a sour smell . I took off my sneakers and walked around the room. The bottom of my black socks were grey. I pulled back the comforter and the bottom sheet looked as if someone had slept on it. There also was a pink stain on it. I say that because the top sheet was crisp and very white.. I went to Macy's and purchased sheets. I selected your hotel because my best friend is at HUP and critically ill. The only pleasant time that I had was at check in. The clerk was very personable. I WILL NEVER STAY AT NOR RECOMMEND THE SHERATON UNIV CITY.
October 7, 2013
Rated 3 out of 5 by Jean32 my stay
there was no place to have a nice dinner with a few drinks.
had to order breakfast into my room as there was no place to have breakfast at.
heater was very noisy.
again served only asian food in resturant and had to truck across street to get pizza for dinner and after traveling 6 hours , would have like to have a relaxing dinner and a few drinks
November 19, 2013
Rated 1 out of 5 by Todd2292 Never again
Wall paper peeling off, mold in the tub (a friend's room had mold too), TV signal and wifi connection kept dropping to nothing making either of those systems unreliable to use; and lastly, this hotel charged me $25.00 for a small refrigerator to keep my drugs cold. Lousy experience............never again. Plus $20.00 a day to park.................please.
November 12, 2012