Rated 2 out of 5 by chiefwiley 43rd Anniversary Get-Away
On our way to Stone Harbor NJ we decided to stay over two days in Philadelphia. We booked a suite on the 19th floor. My wife and I were very disappointed with the accommodations. I took photos on my iPhone to share but I'm having problems retrieving them. The couch was worn to the point where you could see white cotton, the plaster in the ceiling had cracks, the bathroom baseboard needed repair
September 10, 2014
Rated 2 out of 5 by JeffK2 Not up to Sheraton Standards
The hotel is OK, but is to the level I've grown to expect from a Sheraton.The bathroom had multiple plumbing issues, and I had a disappointing experience with the attention to detail of the staff.
The room next to mine was unoccupied, but the alarm was set to go off at 4:15am. The housekeeping staff should have been instructed to disable alarms of unoccupied rooms, but I understand how this might be missed. What was very disappointing, however, is that after I had to call down the first night to get the alarmed turned off, instead of disabling it, the staff just turned it off. So it went off again the next night at 4:15am waking me again, and causing me to sit in bed awake a second night waiting for staff to come and silence the alarm. As a result, I didn't get a good night's sleep on either night of my visit.
A. (Severe) The spigot for the bath was sticking out two inches from the wall, allowing water to get behind the wall, where in all probability mold is growing as a result.
B. (Moderate) The sink faucet was not attached properly to the sink, so it would wobble all around whenever it was touched.
C. (Major The toilet mechanism was misaligned, so care had to be used to ensure the toilet fully flushed instead of leaving its contents in the bowl.
September 10, 2014
Rated 2 out of 5 by DEG1103 Power/Water outage
During our stay, the elevators failed as well as water and airconditioning. We had to walk up 17 floors to get ready for a formal event just to find out that the water had been shut off. Then had to walk back down 17 floors. We know that this type of thing is often unavaoidable, however we found out from another guest that this exact thing happened 2 weeks prior. Why was the problem not recifyied so that it did not happen again. Attending a formal event without a shower and sweating from the 34 floor jaunt wasn't fun. Some type of compensation should have been offered to the guests (not just water bottles)...maybe Starwood points or something similar.
August 22, 2014
Rated 1 out of 5 by Marley25 This hotel was not up to par
One of the elevators did not work which meant we had to wait, at times, ten minutes for one. Then, we needed to cram into it with twelve others who also had been waiting. This happened numerous times throughout our stay. I was with my children and we were on the 10th floor so walking steps wasn't an option. Our bed caved in at the middle and was very uncomfortable. When our friends asked for a rollaway bed upon arrival, they needed to ask a second time and it did not arrive until 11 p.m. We also asked for a knife to cut a birthday cake and never received it. When we asked the concierge to recommend restaurants in the Rittenhouse Square area, he could only name ones in the immediate area. The experience was completely unsatisfactory.
August 25, 2014
Rated 1 out of 5 by Atraveler123 Horrible Customer Service
I came here after taking a red eye flight into philadephia for work. The person who met me at the front desk was beyond rude. He spoke down to me, was absolutely no help, tried to charge me for late cancelation fee when I wanted to move to the Sheraton down the street and was rolling his eyes at me during the entire conversation.
August 26, 2014
Rated 4 out of 5 by CollegeMama Good facilities conveniently located
For visiting a student in the University City area, this hotel was a natural choice. The fact that I could get parking right there was a huge plus. The room was clean, comfortable and reasonably well-appointed; however, I was surprised that there was no mini-fridge. That was available only at an extra charge.
August 25, 2014
Rated 4 out of 5 by Anne245 Good hotel
Overall the hotel was good, the rooms were clean and neat. The only complaints that we have are when we were checking in the person at the lobby was a bit cold and not that welcoming. The inside of the refrigerator was dirty and in the corners of the tub was black. But, the bed was comfortable and the overall room was clean. Our room included the Hors d'oeuvres and breakfast which were both good. the Hors d'oeuvres were fruit, dips/chips, nuts and dessert. the breakfast was eggs/omelets, yogurt, pastries, cereal, bagels, coffee & juice.
August 19, 2014
Rated 3 out of 5 by Regional 8/21-8/23 Stay
Great location for Upenn.Have stayed here B4 and have an upcoming stay in Oct.Its location is great for Upenn familiesonly 2 elevators working at present..be prepared for 15-20 wait time to go up or down..Also could not get the elevator to take me to lobby from G2 in the garage.Had to walk down the ramp.
August 24, 2014