Rated 4 out of 5 by AC69 Staff service
We received a great service from different staff members specially from Sanji Tanji at the 20th floor
July 7, 2015
Rated 1 out of 5 by rangers Stay far far away form the hotel
Sheraton Philadelphia University City Hotel
This Hotel is a complete embarrassment to the SPG family of hotels and I’m still trying to figure out how this hotel even has the Sheraton name attached to it. The service, cleanliness and overall hotel presentation is simply awful. It all start’s when you pull up to the hotel, no signage where to park, nobody at the door, it is a city hotel so I’m not sure how they can expect you just to double-park in front and try to figure out what do. After sitting in the cabstand I went in and was told I had to go all the way around the block to enter the self parking garage. After going around the block I was then presented with a lovely parking garage with most of the lower spots reserved for rental cars. Finally after making it to the 3rd level we then had to grab our luggage and make our way down the parking garage elevator into the lobby. So happy it’s $25.00 a day to park in a public lot and lug all our stuff into the hotel. Nothing like starting a weekend getaway without the kids by lugging stuff around!
Prior to arriving I did confirm that I needed a de-feathered room as I’m allergic to feathers. At check in we where given our room, which wasn’t on club level like I booked. I’m a gold member of SPG and stay at this family of hotels for business and paid cash and points. I looked at the room and said this is suppose to be on club level. I then received a response of ohh well you can have access to the lounge. I then went on to explain that I should be on the same level as that’s what I paid for and it’s much easier to walk down the hall for a cup of coffee than going a few floors up. He then said there is nothing he can do as the floor was booked. Realizing that this conversation was a lost cause we then finally headed up to our room. Ahh the outdated room loaded with feather pillows and a comforter, totally expected. We then called and house keeping needed to come up and change the bedding. Finally ready to go out and enjoy some dinner and then head to a show. Typically in a hotel in a city your not that familiar with you would want to check with the concierge for some recommendations and information for guidance. Well not at this place! This concierge shouldn’t be able to speak with customers and had as much knowledge of his city as I did. We needed some guidance on how to get to the show either the ferry or possibly take a car. He had no idea that a ferry was available to get across the waterfront. I went on to say there is most certainly a ferry and then asked him if he could look up the times for us. He then went to tell me he has no wifi and I should check my phone. Hey pal thank you for all your help and handing me the sheet of local restaurants! Thank you bartender in a nearby restaurant and Google for making our trip so much better. The next morning it’s time to make the trek up to the club level to grab some coffee. Once we got there we went to grab some and realized the large pot was empty. I let the hostess know and asked if they could bring out another pot. I’m sure you can guess the reply! “We don’t have anymore” I said did you run out she said “No we just didn’t make more” I asked her if she could make a fresh pot and she said “No I could use the machine on side that made some machine made coffee. Our standards are so low for this place that we just went with it and went back to our room. Feeling like another cup and not wanting to go back up the slowest elevator on the planet we figured we would just make the coffee in our room. Shocking there where no creamers and no stirrers in the room.
The next morning it’s always wonderful being awaken by the house keeping staff yelling in the hallway like it’s the middle of the day. After the yelling they then started banging on the wall in the room next to us. This simply ruined a great morning without the kids. I can go on and on about the messy halls and overall bad service. My wife and I don’t get away often and it’s unfortunate that our weekend getaway seemed like staying at motel than a city hotel with amenities that is expected of the SPG brand. I’m contemplating for the first time of changing who I stay with as I can only image how they treat non -members. I’m sure there are other programs that would be more than happy to have me as a loyal customer and ensure that a travelling experience would be up to standards and maybe even exceed my expectations. Stay far away from this place and don’t expect it to live up to the standards of the brand name.
June 29, 2015
Rated 4 out of 5 by statite My stay at the Sheraton
The Hotel was fine however there is an extra charge for customer parking that I believe is to high and the lobby was always filled we people hanging around (could have sent them to a private room). Not many place to eat in the amediate area.
June 21, 2015
Rated 3 out of 5 by dzioenkasp Not what I expect from a Sheraton
Sheratons are usually my favorite hotels-- often higher on my list than Westins. However, this location kind of ruined that norm for me. My bathroom seemed a bit outdated-- the toilet acted funny whenever it was flushed and the bathtub was visibly aged or needed a deep cleaning of some sort. The alarm clock was falling apart. The room service dining options were very limited. It was either Asian or greasy diner food as an option. I would have liked to have a steak option. I used the pre-order breakfast option where you hang the card out on the door-- which is an option I LOVE at other Starwood locations because it makes it so easy to sleep in a little longer in the morning. I usually wake up 10 minutes before breakfast should arrive, eat breakfast then shower and get ready for my meetings. This time, however, breakfast was delivered about 25 minutes late. It was cold and part of my order was missing. I am happy that they remade my order and it was delivered hot, but it delayed my entire schedule. Because of this, I had to take part of my meeting by phone and check out late. I told housekeeping to come back much later and they came back a couple times. I finally called the front desk and asked them to tell housekeeping I am on a call and need them to come back after I check out. Housekeeping came back another couple times after that. It might have been a total of five times that they tried to come in. To be fair, it did sound like two different voices in the various visits. When I arrived, there was no one outside to help with my bags-- which I don't ever use but I recently had surgery and the help would have been nice. I was also disappointed in the assistance getting a taxi. I called the front desk from my room and asked them to book me a cab. I was told to come on down and that there are always cabs waiting in front and if there aren't there would be someone outside who could help me get a cab. I peaked outside and there were no cabs and no one out there to help. So the front desk associate called someone and the associate who came did not seem very engaged. He never said hello to me and barely made any eye contact. It was raining, so I appreciate him going out on the street to get me a cab, but I feel like he could have been warmer. When I asked about getting a cab the next day when checking out, I was told the same thing-- that there are cabs out front and someone out there who could help me. There was no one there. With my surgery, it hurts to walk, so I did not go back inside. I just got a cab on my own. What did I like about this Sheraton? The desk had plenty of counter space. Those who delivered the room service meals were polite. I was allowed to check-out late (though I wouldn't had needed to if breakfast had been delivered on time). It was quiet. The hotel almost seemed deserted it was so quiet. Luckily I stayed at the Westin in Philly the next night and learned that's where I should just stay every time I come to Philadelphia. Ironically, they had a quality assurance associate at the Westin when I was checking out and she asked how my stay there was-- which was perfect. I hope Starwood sends QA to all their locations!
June 5, 2015
Rated 5 out of 5 by Toddanthony25 This hotel was great! I will stay again!!
The customer service I experienced at the sheraton was remarkable. Everyone was helpful and friendly.
May 25, 2015
Rated 1 out of 5 by hanover622 Over charging my bank & with/out reponse
Me and my husband stayed overnight and the air condition did not work correctly waking me up couple of time off-on-off-on by itself.
when I checked my bank account over charging the invoice said $152.00 and Hotel deducted $173.00. I'd called couple of time they put me throughout a voicemail that said she's coming back next Monday. I don't recommended at all.
May 11, 2015
Rated 5 out of 5 by Gayle10 best hotel in philadelphia
Tammy always greets us with her warmth, hospitality and welcoming smile. Her professionalism and attention to every detail are beyond compare. The hosts in the club room are wonderful, especially the omelette chef! There's no better hotel in Philadelphia, with staff and management that are truly magnificent.
April 8, 2015
Rated 5 out of 5 by jpdavey1 Great staff and central location
This hotel is in the perfect location with a very nice staff that was courtesy and knowledgeable of the area. Each level from front desk to maid service was quite friendly, and genuine, not the perfunctory friendly often received at similar hotels.
April 7, 2015