Sheraton Philadelphia University City Hotel

  • 3549 Chestnut Street
  • Philadelphie,
  • Pennsylvanie
  • 19104
  • États-Unis
  • Carte

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Politique relative à l'âge requis

Les hôtes doivent être âgés d'au moins 21 ans et présenter une pièce d’identité avec photo pour réserver une chambre et s'enregistrer à l'hôtel.

Rated 3.4 out of 5 by 315 reviewers.
Rated 1 out of 5 the room has not telephone landline !!! I checked in on 8th and checked out on 9 morning. On Sep 8th afternoon, I was waiting for a phone call from a VIP person but I didn't received call. I checked the phone of my room. Ridiculously, it does not work. Asked for help fro desk. The technician cane and after one hour working in my room on all the plugs, telephone lines, he said that there is something serious and I stay on the room without phone.Because I don't have US phone plan on that day, I missed an important phone call. I am sorry for Sheraton. September 15, 2014
Rated 2 out of 5 by 43rd Anniversary Get-Away On our way to Stone Harbor NJ we decided to stay over two days in Philadelphia. We booked a suite on the 19th floor. My wife and I were very disappointed with the accommodations. I took photos on my iPhone to share but I'm having problems retrieving them. The couch was worn to the point where you could see white cotton, the plaster in the ceiling had cracks, the bathroom baseboard needed repair September 10, 2014
Rated 2 out of 5 by Not up to Sheraton Standards The hotel is OK, but is to the level I've grown to expect from a Sheraton.The bathroom had multiple plumbing issues, and I had a disappointing experience with the attention to detail of the staff. Staff Issue: The room next to mine was unoccupied, but the alarm was set to go off at 4:15am. The housekeeping staff should have been instructed to disable alarms of unoccupied rooms, but I understand how this might be missed. What was very disappointing, however, is that after I had to call down the first night to get the alarmed turned off, instead of disabling it, the staff just turned it off. So it went off again the next night at 4:15am waking me again, and causing me to sit in bed awake a second night waiting for staff to come and silence the alarm. As a result, I didn't get a good night's sleep on either night of my visit. Plumbing Issues: A. (Severe) The spigot for the bath was sticking out two inches from the wall, allowing water to get behind the wall, where in all probability mold is growing as a result. B. (Moderate) The sink faucet was not attached properly to the sink, so it would wobble all around whenever it was touched. C. (Major The toilet mechanism was misaligned, so care had to be used to ensure the toilet fully flushed instead of leaving its contents in the bowl. September 10, 2014
Rated 2 out of 5 by Power/Water outage During our stay, the elevators failed as well as water and airconditioning. We had to walk up 17 floors to get ready for a formal event just to find out that the water had been shut off. Then had to walk back down 17 floors. We know that this type of thing is often unavaoidable, however we found out from another guest that this exact thing happened 2 weeks prior. Why was the problem not recifyied so that it did not happen again. Attending a formal event without a shower and sweating from the 34 floor jaunt wasn't fun. Some type of compensation should have been offered to the guests (not just water bottles)...maybe Starwood points or something similar. August 22, 2014
Rated 1 out of 5 by This hotel was not up to par One of the elevators did not work which meant we had to wait, at times, ten minutes for one. Then, we needed to cram into it with twelve others who also had been waiting. This happened numerous times throughout our stay. I was with my children and we were on the 10th floor so walking steps wasn't an option. Our bed caved in at the middle and was very uncomfortable. When our friends asked for a rollaway bed upon arrival, they needed to ask a second time and it did not arrive until 11 p.m. We also asked for a knife to cut a birthday cake and never received it. When we asked the concierge to recommend restaurants in the Rittenhouse Square area, he could only name ones in the immediate area. The experience was completely unsatisfactory. August 25, 2014
Rated 1 out of 5 by Horrible Customer Service I came here after taking a red eye flight into philadephia for work. The person who met me at the front desk was beyond rude. He spoke down to me, was absolutely no help, tried to charge me for late cancelation fee when I wanted to move to the Sheraton down the street and was rolling his eyes at me during the entire conversation. August 26, 2014
Rated 4 out of 5 by Good facilities conveniently located For visiting a student in the University City area, this hotel was a natural choice. The fact that I could get parking right there was a huge plus. The room was clean, comfortable and reasonably well-appointed; however, I was surprised that there was no mini-fridge. That was available only at an extra charge. August 25, 2014
Rated 4 out of 5 by Good hotel Overall the hotel was good, the rooms were clean and neat. The only complaints that we have are when we were checking in the person at the lobby was a bit cold and not that welcoming. The inside of the refrigerator was dirty and in the corners of the tub was black. But, the bed was comfortable and the overall room was clean. Our room included the Hors d'oeuvres and breakfast which were both good. the Hors d'oeuvres were fruit, dips/chips, nuts and dessert. the breakfast was eggs/omelets, yogurt, pastries, cereal, bagels, coffee & juice. August 19, 2014
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