Rated 3.4 out of 5 by 304
Rated 2 out of 5 by ElizaJ Okay
Hotel has great proximity to Drexel and U Penn. Rooms a bit tired - told hotel twice about the iron spewing rust with no resolution. Parking attached to building is nice but don't look for any help for your bags, valet parking or security in the parking lot for your $25 a day. Don't look for breakfast in hotel - Chinese restaurant tries hard but took 1 hour to get egg and bagel. Desk is lightly staffed...
August 17, 2014
Rated 4 out of 5 by Mary100 Really nice hotel in a great location
Perfect location close to the hospital and Ronald McDonald House. Very nice facility.
August 17, 2014
Rated 5 out of 5 by Southerngal21 Wonderful room and amenities
Wonderful room, amenities and a great location.
August 13, 2014
Rated 4 out of 5 by Ear03 Great location
This hotel is close to the Citizens Bank Park and the Philadelphia Zoo. A few restaurants are within walking distance.
August 11, 2014
Rated 4 out of 5 by harv973 breakfast
Hotel was just fine except for the breakfast in the restaurant. The orange juice was warm and tasted bad. The coffee was not hot. The waffle was mushy.
August 10, 2014
Rated 5 out of 5 by Tricia64 Response to an emergency amazing!
We stayed at the Universtiy City location for 3 nights. It is a great hotel to stay at especially if you have activities at either Drexel or Penn. It's a great area of Philadelphia and I always felt safe walking anywhere in the area. However the best part was the last morning we were there and a water main break caused the hotel to lose all electrical power. It was a terrible situation to be in for the hotel and it's guests but the hotel staff handled it beautifully! Everyone was very responsive and made the best out of the situation. I hope I have the opportunity to stay here again. Great job!
July 31, 2014
Rated 4 out of 5 by BJ52 Power outage
We arrived the day after the transformer blew and the hotel lost power, water, and a/c. the staff setup free beverages and appetizers for the guests and did the best to take care of everyone in a bad situation. The engineering dept. did a great job bringing in a 2 ton transformer by crane to get the hotel up and running by 6pm that day.The parking garage is real tight and I scraped a pilar that popped out some wheel well trim so I got maintenance to duct tape it back on. Very friendly people work at this hotel.
August 4, 2014
Rated 2 out of 5 by JPH1 needs an update
This is the worst sheraton property I have stayed at. The rooms and facilities need to be updated. The wireless signal was nonexistent. The printers were not working. There is no bar or decent restaurant. Even though the staff were great I will not return.
August 7, 2014