Rated 2 out of 5 by Scott Room smelled like mothballs
First I had to go to the lobby twice and report that my key would not work, they finally sent someone to the room to re-key the lock. Room smelled like mothballs and the bathroom was very dingy. This is the very reason that I stopped staying at other chains.
May 2, 2013
Rated 5 out of 5 by hantinvy nice manager
the reception is very polite!!! and friendly, helpful!! get upgrade to a big suite.
April 23, 2013
Rated 4 out of 5 by Traveler Needs improvement
When my hustand tried to take a shower, he realized that the shower wasn't working, and it was late we didn't know how long it would take to fix it, and we were all tired. I understand these things do happened, but it can be prevent. To avoid this happened, I suggest house keeper should check all facilities to make sure it works, for instance, turn on the shower, flush the toilet, etc, to make sure everything is working. Also, we stayed in room 1021, last room close to the ice machine. I wasn't sure it was the exit door or the room door, it kept bangging every time someone walked by. This would cause disturbance to any guests who stays in those rooms, but if you can put a door strip on the door it will help eliminate the annoyance banging. I think this was so noticible because my son was sick so we staying in the room most of the time. Anyway, in general, I enjoyed every stay at the Sheraton Laguardia East Hotel. I have no complain, These are just my suggestions. If you can look into these issues, I bet your guests can enjoy a lot more. Thanks
April 18, 2013
Rated 4 out of 5 by Mommyof2 Great location but not so sure about customer service.
The hotel is in the downtown Flushing, it's in a convenient location with plenty of shops and good food. But the customer service I am not very please. I booked the room for my mom and her friend. They were giving her a hard time checking in because the room was not booked under her name, even though she had a print out of the confirmation. I am grateful that they gave her the room at the end but wish it was easier and smoother experience.
April 15, 2013
Rated 5 out of 5 by Bear Super staff
Short but sweet. Service by all members of the staff was outstanding.
April 16, 2013
Rated 4 out of 5 by Chris Excellent Service
I was very happy with the stay at this hotel. The were 5 of us with alot of music gear. The service was great by everyone down to the maids. They helped with reservations, the shuttle to and from the airport was quick and saved moneyMy wife left her wedding ring in the room and the maid Prunie found it and Frank ran down to catch us before we got on the shuttle back to the airport. If you want to stay near the airport, this is very convenient.
March 31, 2013
Rated 4 out of 5 by OccasionalTraveler Noisy, but wonderful staff
My only real complaint with this hotel was the noise level, both from the hallway and the streets outside (I could also occasionally hear the next room over using the bathroom). Other than that, the bed was comfortable, and the staff was fantastic. I had a problem with the shower and they sent someone up to fix it immediately. They also checked my room to make sure I had forgotten my keys on the desk rather than lost them, and called me back when they found them. I can't say enough good things about the staff.
March 22, 2013
Rated 5 out of 5 by energywhiz Wonderful Stay
Absolutely wonderful stay. Front desk clerks were very friendly and helpful with restaurant recommendations, hotel and transportation questions.
Room was spacious and clean, really liked the Oriental rug as opposed to just plain blah hotel carpeting.
Club room had nice view, wish they had more than oatmeal, as far as a hot option, but get that it's not required.
Finally, had an amazing bartender our last night at the hotel. She did a fantastic job and recommended her favorite dishes from the restaurant menu and ran to the restaurant to get them for us.
We will be back!
August 13, 2012