Rated 5 out of 5 by hearclearly Best of the Best
Over the past 2 years coming to this hotel, it never amazes me how they continue providing the best services, staff and rooms. There are other hotels in the area, but I would trade off this hotel. Starwood is very fortunate to have this hotel and staff in their organization. Keep up the great work.
May 5, 2012
Rated 1 out of 5 by Chaimm Review
Arrived at hotel after midnight and mentioned that I would need shuttle for early morning flt.
Room thermostat was set at 100 degrees. i.e. bottled water in the room was warm.
Took too long to be moved.
Upon movement to new room was offered 2500 points. Should have had the room for free.
October 10, 2013
Rated 4 out of 5 by rozie la guardia stay
Overall the hotel was clean and pleasant . I had some difficulty keeping my room at a desired cooler temperature . Instructions on how to reset the thermostat may be helpfull . The hotel staff was always pleasant , helpfull and professional .
Unfortunately the hotel does not have a spa or pool .
November 2, 2012
Rated 5 out of 5 by BLM79424 A great place to stay
This Sheraton is excellent! The staff are so warm and friendly. They go out of their way to be helpful. The room was clean and the mattress was soooo comfortable! Their restaurant serves good tasting food and there is a mall located inside the hotel. What more could you want?
October 23, 2013
Rated 3 out of 5 by Travelprock Poor room sound insulation
Hotel location was great walking distance to all local restaurants, but the room sound insulation was very poor, we can hear next door talking or what ever they do.
Club lounge was under renovation but temporary lounge service was good, very friendly restaurant staffs.
March 5, 2013
Rated 5 out of 5 by OneTeam Great hotel ... Will return
Hotel is in a great location! Around the corner from subway with easy access into Manhattan. Hotel was very clean and staff very friendly. The free safety box for our documents and discounted daily parking rate were a pleasant surprise. Will definetly stay here again!!
August 21, 2012
Rated 5 out of 5 by hearclearly Again, Best of the Best
Nothing has changed since my last visit in February 2012. It's still the best hotel for SPG. I can't say enough of the wonderful staff and great rooms. I feel the staff is my second family. I'm always excite to see them and vice versed. You are the Best of the Best.
June 10, 2012
Rated 5 out of 5 by angie144 Great location
We really enjoyed our stay. The room was large and very well maintained. The location cannot be beat, both for airport proximity (the free shuttle was great) and easy access to Manhattan, not to mention the incredible local food. We will almost certainly be back.
August 7, 2013
Rated 5 out of 5 by sam59 Lovely surpise
We live locally and needed a pied a terre which we booked here on points because of attendance at a wedding and engagement party on Sat and Sun.
We were pleased to find upgrades into a room and club floor on points which really enabled us to relax and refresh!
August 26, 2013
Rated 2 out of 5 by Scott Room smelled like mothballs
First I had to go to the lobby twice and report that my key would not work, they finally sent someone to the room to re-key the lock. Room smelled like mothballs and the bathroom was very dingy. This is the very reason that I stopped staying at other chains.
May 2, 2013
Rated 5 out of 5 by Susana Best place to stay in NewYork
Parking is very convenient down at the garage. Room check in and out were quick. i had been to this hotel for many years and as well as others in Manhattan, NJ, Brooklyn.. This hotel is my first choice in regards with room rate, parking and location.
July 5, 2012
Rated 4 out of 5 by Traveler Needs improvement
When my hustand tried to take a shower, he realized that the shower wasn't working, and it was late we didn't know how long it would take to fix it, and we were all tired. I understand these things do happened, but it can be prevent. To avoid this happened, I suggest house keeper should check all facilities to make sure it works, for instance, turn on the shower, flush the toilet, etc, to make sure everything is working. Also, we stayed in room 1021, last room close to the ice machine. I wasn't sure it was the exit door or the room door, it kept bangging every time someone walked by. This would cause disturbance to any guests who stays in those rooms, but if you can put a door strip on the door it will help eliminate the annoyance banging. I think this was so noticible because my son was sick so we staying in the room most of the time. Anyway, in general, I enjoyed every stay at the Sheraton Laguardia East Hotel. I have no complain, These are just my suggestions. If you can look into these issues, I bet your guests can enjoy a lot more. Thanks
April 18, 2013
Rated 4 out of 5 by Jordan5 Diamond in the rough
I enjoyed this hotel a lot. If you like quality Chinesse food then this is the best spot for you to stay. The hotel is very nice. The shuttle service to the airport is effiecient and they treat Platinum members right!
I was very impressed.
April 8, 2012
Rated 1 out of 5 by unsatisfactory12121212 Not a SPG Quality hotel
While the proximity to the airport is good, this hotel did not meet the Sheraton standard of excellence. The manager and hotel staff were distracted, unprofessional and not capable of adequate communication.
November 14, 2013
Rated 3 out of 5 by gbballeza Flushing"s Chinatown
Nice hotel with Asian decor. Comfortable bed.
Peaceful side of the town. View of the La Guardia airport. Airport shuttle available and 10-15 mins to get there. Able to go to downtown and uptown via subway.
Club lounge has good food.
August 17, 2012
Rated 4 out of 5 by Sharon22 Excellent service and friendly staff
This hotel is one our favorite when coming
into the city . They offer us the Club lounge
in the Gold Cat. which we are in which is greatly appreciated. When coming to the city we usually don't even look at any other hotels.
October 11, 2012
Rated 2 out of 5 by tbedford This hotel is a dump
The rooms in this hotel are a joke for what I paid. Dirty, old, smelly, and water damage and mold from the ceiling. Unbelievable...I would never stay here again or recommend it. A black stain on the Sheraton name for sure.
December 16, 2012
Rated 5 out of 5 by May30 Very Nice
I had a confrence in the hotel that I needed to stay for 2 nights. I enjoyed my stay and the food in the restaurant as well as at the confrence. Thank you! If I venture your way again will definately stay.
September 27, 2013
Rated 1 out of 5 by lkayfetz Smoke free facility is anything but
I'm sorry... you either are smoke free or not. The rooms, hallways and access routes reek of smoke. I don't care if your clientele pays to have the rooms cleaned. It doesn't change the fact that you let it happen.
September 27, 2012
Rated 5 out of 5 by Elizabeth03 Perfect Hotel for US Open Convenience
Just one subway stop from the Billie Jean King tennis center or the hotel offers a free shuttle. My room provided clean, comfortable luxury. Hotel staff was efficient and hospitable. I will stay here every year.
September 5, 2012
Rated 5 out of 5 by HappyTraveler209 Great Stay
It was my first time to the Hotel and I was amazed at the level of service by the staff. They were always engaging and helpful. I usually stay in Manhattan but I will consider this on my next visit to NYC.
July 22, 2013
Rated 5 out of 5 by Jack386 Great location.
Hotel is close to #7 subway for easy access to Manhattan. I also enjoyed the surrounding community with Chinese stores and shops. Excellent view of Manhattan from my hotel window.
October 24, 2013
Rated 4 out of 5 by LIMSH Valet Parking Staff
Please observe your hotel valet parking staff, one or two of them are unfriendly and un-professional in their service level especially talking to hotel guest which is un-acceptable.
October 14, 2013
Rated 2 out of 5 by keshia77 DONT WASTE YOUR MONEY!
The hotel was too expensive. They did not even have complimentary breakfast. I would not recommend this hotel at all. My family and I will be staying at one of the competitors hotel from now on.
November 6, 2012
Rated 4 out of 5 by amzchg Great value and location for US Open
Great location for the US Open! Sheraton provides a shuttle to the US Open, though it's very close so we walked (safe during the day but would not recommend return walk after night session).
September 9, 2012
Rated 3 out of 5 by Judy007 elevator is too noisy
my room was 3 rooms away from elevator and the bell noise is too annoying,can't sleep the first night and I have to call the front desk to switch to quite room at 6;30 am in the morning !
June 25, 2013
Rated 3 out of 5 by fredc hotel is centerally located
This hotel is in the center of Chinatown.
Shops and places to eat abound.
You should like crowds though, there are lots and lots of people The hotel was a welcome site after rushin about.
May 20, 2013
Rated 4 out of 5 by chip03 This hotel has great service.
Every staff member of this hotel is friendly, polite, warm, welcoming and dedicated to providign high quality service. I always stay at the Sheraton LaGuardia; its an outstanding hotel.
February 9, 2013
Rated 4 out of 5 by cloe sound carries
I was able to hear the complete conversation of the couple in the room either next door or right above my room. Sound carried thru the vents!
November 7, 2013
Rated 4 out of 5 by JimLetsGoMets Great location for Mets fans.
If you like the Mets and want to stay close by this is one place to go. SPG recognition was fine. Helpful parking staff on directions. Elevator attendant very friendly.
June 18, 2013