Rated 5 out of 5 by Cookie66 Staff particularly cordial
Although I only stayed one night and encountered no difficulties whatsoever, I found the staff to be particularly cordial and helpful. Each one, to include the wonderful men in the valet garage, made me feel comfortable and welcome. The front desk staff were also most attentive.
May 12, 2014
Rated 5 out of 5 by travelingdoc42 Great Hotel for Non-Business Traveler
This hotel deserves highest marks in everything that counts with me for a personal trip: comfortable room/beds, great very responsive staff, quiet rooms and very Starwood Elite friendly. My wife loves the Asian décor. It also is surprisingly convenient to Manhattan via subway (about half a block down the street, and about a 30- 45 minute ride which costs only $2.25 each way – or half this if you are senior). Compared to the $35-40 cab fare from LaGuardia to a Manhattan hotel this is a great bargain. Also if you use points & dollars room is very economical.
There are a few minor things that may bother a business traveler, however: the in -room high speed WI-FI is erratic and undependable (got notices to try later system was at capacity etc.). Only one visible plug in bedroom…and that was on desk lamp that was plugged into an outlet with a lot of other things. The concierge lounge is small (two families seem to fill it) and there was no decaf coffee while we were there.
June 17, 2012
Rated 5 out of 5 by MCORSW We Always Come Back!
This is our favorite hotel in NYC. All the staff, from van drivers, bell men, front desk, housekeeping to Club hostesses are excellent. A great gym as well, and very convenient access to the subway.
June 20, 2014
Rated 5 out of 5 by Johnandwife77 Best of all
Great hotel, excellent service. very safe
July 13, 2014
Rated 4 out of 5 by Richard26 Geat Staff
Spent 3 nights at this property in early June. I was very impressed with all the staff throughout the hotel. The front desk and bell staff were excellent. Kevin and Jeff went out of their way to help us and answer all our questions, However, the spirit of service runs throughout the building. Great job.
June 12, 2012
Rated 4 out of 5 by Elaine46 This hotel is well-situated in Flushing.
The daytime Front Desk representative addressed me by name after my check-in.
July 8, 2014
Rated 5 out of 5 by RK25 Great Expectations Were Met
The only things detracting from the experience was that the sound on the Tvcut out periodically while watching movies especially while watching Sabotage.
June 21, 2014
Rated 5 out of 5 by hearclearly Best of the Best
Over the past 2 years coming to this hotel, it never amazes me how they continue providing the best services, staff and rooms. There are other hotels in the area, but I would trade off this hotel. Starwood is very fortunate to have this hotel and staff in their organization. Keep up the great work.
May 5, 2012
Rated 1 out of 5 by Jaack don't bring a dog
Though this hotel billled itself as pet-friendly, one should absolutely not bring a dog. The doors to ALL the room slam shut very loudly, which prompts many, if not most, dogs to bark loudly. This happened with our dog and kept us up all night. Nicer hotels' doors close gently, slowly and quietly.
October 21, 2013
Rated 4 out of 5 by rozie la guardia stay
Overall the hotel was clean and pleasant . I had some difficulty keeping my room at a desired cooler temperature . Instructions on how to reset the thermostat may be helpfull . The hotel staff was always pleasant , helpfull and professional .
Unfortunately the hotel does not have a spa or pool .
November 2, 2012
Rated 5 out of 5 by ry27 Great Service
Great hotel, very kind staff, upgraded based on status. Not in the greatest part of town, but never felt unsafe. Has a cool Asian flavor. Better than usual club lounge.
June 17, 2014
Rated 1 out of 5 by Chaimm Review
Arrived at hotel after midnight and mentioned that I would need shuttle for early morning flt.
Room thermostat was set at 100 degrees. i.e. bottled water in the room was warm.
Took too long to be moved.
Upon movement to new room was offered 2500 points. Should have had the room for free.
October 10, 2013
Rated 5 out of 5 by 24KKKKK Nice location nice service
VERY GOOD LOCATION, CONVENIENT TO LGA AIRPORT AND CHINESE FOOD. STAFFS WERE NICE.
July 2, 2014
Rated 5 out of 5 by BLM79424 A great place to stay
This Sheraton is excellent! The staff are so warm and friendly. They go out of their way to be helpful. The room was clean and the mattress was soooo comfortable! Their restaurant serves good tasting food and there is a mall located inside the hotel. What more could you want?
October 23, 2013
Rated 3 out of 5 by Travelprock Poor room sound insulation
Hotel location was great walking distance to all local restaurants, but the room sound insulation was very poor, we can hear next door talking or what ever they do.
Club lounge was under renovation but temporary lounge service was good, very friendly restaurant staffs.
March 5, 2013
Rated 5 out of 5 by OneTeam Great hotel ... Will return
Hotel is in a great location! Around the corner from subway with easy access into Manhattan. Hotel was very clean and staff very friendly. The free safety box for our documents and discounted daily parking rate were a pleasant surprise. Will definetly stay here again!!
August 21, 2012
Rated 5 out of 5 by hearclearly Again, Best of the Best
Nothing has changed since my last visit in February 2012. It's still the best hotel for SPG. I can't say enough of the wonderful staff and great rooms. I feel the staff is my second family. I'm always excite to see them and vice versed. You are the Best of the Best.
June 10, 2012
Rated 5 out of 5 by angie144 Great location
We really enjoyed our stay. The room was large and very well maintained. The location cannot be beat, both for airport proximity (the free shuttle was great) and easy access to Manhattan, not to mention the incredible local food. We will almost certainly be back.
August 7, 2013
Rated 5 out of 5 by sam59 Lovely surpise
We live locally and needed a pied a terre which we booked here on points because of attendance at a wedding and engagement party on Sat and Sun.
We were pleased to find upgrades into a room and club floor on points which really enabled us to relax and refresh!
August 26, 2013
Rated 4 out of 5 by DavidF location and service
The proximity to LaGuardia helps a lot. The service is better than many places in Manhattan for much less money. Front desk and breakfast staff went out of their way to make everything right. Great SPG recognition.
May 5, 2014
Rated 2 out of 5 by Scott Room smelled like mothballs
First I had to go to the lobby twice and report that my key would not work, they finally sent someone to the room to re-key the lock. Room smelled like mothballs and the bathroom was very dingy. This is the very reason that I stopped staying at other chains.
May 2, 2013
Rated 4 out of 5 by MommyLinda Just like family
On December 23rd, our flight home was cancelled last minute and we needed to find a place to stay for the night. It was already past 9:00pm and our children were tired and disappointed that we may not make it home for Christmas. I called Starwood and arranged for a hotel close to the airport. The room was booked within minutes by a friendly and competent gentleman. When we finally reached the hotel after long lines and waiting at the airport, we were greeted by the wonderful staff who welcomed us with open arms. Although our flight cancellation had nothing whatsoever to do with the Sheraton, the staff worked hard to compensate us for our disruption in in travel - much more than the airline did. We felt that even though we were not at home, we were at the home of a family member. We felt that you cared.
We cannot say enough about the staff at the hotel - checking in and checking out and the gentleman who drove us to the airport the next day - they are the reasons why we are loyal to Starwood.
PS We made it home for Christmas.
January 6, 2014
Rated 5 out of 5 by Susana Best place to stay in NewYork
Parking is very convenient down at the garage. Room check in and out were quick. i had been to this hotel for many years and as well as others in Manhattan, NJ, Brooklyn.. This hotel is my first choice in regards with room rate, parking and location.
July 5, 2012
Rated 5 out of 5 by sione Great location for LGA and Long Island
Great stay. Quite unique with the Chinese culture in the area. Enjoyed some good Chinese food. Good access to LGA but took some time in the rush hour.
Only need is for an online method to access my folio / hotel receipt after my stay.
February 9, 2014
Rated 4 out of 5 by Traveler Needs improvement
When my hustand tried to take a shower, he realized that the shower wasn't working, and it was late we didn't know how long it would take to fix it, and we were all tired. I understand these things do happened, but it can be prevent. To avoid this happened, I suggest house keeper should check all facilities to make sure it works, for instance, turn on the shower, flush the toilet, etc, to make sure everything is working. Also, we stayed in room 1021, last room close to the ice machine. I wasn't sure it was the exit door or the room door, it kept bangging every time someone walked by. This would cause disturbance to any guests who stays in those rooms, but if you can put a door strip on the door it will help eliminate the annoyance banging. I think this was so noticible because my son was sick so we staying in the room most of the time. Anyway, in general, I enjoyed every stay at the Sheraton Laguardia East Hotel. I have no complain, These are just my suggestions. If you can look into these issues, I bet your guests can enjoy a lot more. Thanks
April 18, 2013
Rated 4 out of 5 by Jordan5 Diamond in the rough
I enjoyed this hotel a lot. If you like quality Chinesse food then this is the best spot for you to stay. The hotel is very nice. The shuttle service to the airport is effiecient and they treat Platinum members right!
I was very impressed.
April 8, 2012
Rated 4 out of 5 by mrjean surprising
Good location in a small chinatown atmosphere. While the hotel is not new it is clean and quiet. Very enthusiastic and helpful staff at all levels.
Good shuttle service. Fine for short stays.
May 3, 2014
Rated 3 out of 5 by gbballeza Flushing"s Chinatown
Nice hotel with Asian decor. Comfortable bed.
Peaceful side of the town. View of the La Guardia airport. Airport shuttle available and 10-15 mins to get there. Able to go to downtown and uptown via subway.
Club lounge has good food.
August 17, 2012
Rated 5 out of 5 by Design13 Always a pleasure to stay
I stay at this hotel often for work and right from the first stay the staff makes you feel important. The atmosphere is wonderful.
June 1, 2014
Rated 4 out of 5 by Sharon22 Excellent service and friendly staff
This hotel is one our favorite when coming
into the city . They offer us the Club lounge
in the Gold Cat. which we are in which is greatly appreciated. When coming to the city we usually don't even look at any other hotels.
October 11, 2012