Rated 2 out of 5 by outlaw Some issues
I was have to say the overall, it wasn't a bad experience. However, one problem that I had was my internet connection- i needed to opt to the higher speed upgrade because it was too slow and even that didn't work. I made the front aware and they compensated, however, a night without internet connection is pretty bad. One other small complaint; the hallways were extremely hot- there seemed to be heat emanating from the ice machine room.
September 18, 2014
Rated 4 out of 5 by jfb95 A good hotel near Newark airport
The Sheraton La Guardia East Hotel offers all that it is possible to expect for this type of hotel.
The service is great.
Some noise in the room (air conditioning system)
September 13, 2014
Rated 5 out of 5 by ClareJune Fablous! Fabulous! Fabulous!
Second stay at this hotel; It was fabulous again. I really love this hotel and the location is great; There is a mall and mid-scale restaurants a couple of blocks away. I needed to locate a Best Buy and everything is in walking distance, including Macy's. Executive Club Level - excellent hostess; Even if you have business in JFK, it's worth the travel to this hotel.
August 21, 2014
Rated 5 out of 5 by JuneWedding Sheraton Wedding
My husband and I got married in June and had our Chinese wedding banquet at the Sheraton. It was a wonderful event - the Sheraton service and food is exceptional. Steve is very helpful with all of the day-of logistics, and really made the event go smoothly. We worked with Sheeba throughout the planning process who is a true pleasure to work with. She was so responsive and professional and was able to address all of our questions and suggestions prior to the event. All of our guests raved about the banquet. I wish I had gotten to eat more of the food, but I am told it was exceptional! I really recommend this hotel as a wedding venue. Service is great and the venue is very elegant. You'll get the A team!
July 31, 2013
Rated 1 out of 5 by Meichen No dim sum breakfast
The only reason we stayed here is because we were told over the phone that dim sum would be included in our stay. The next morning we went to get breakfast there were no dim sum. We went to the front desk and they were not friendly and denied saying dim sum was included in the breakfast. We will not be staying here in the future.
July 20, 2014
Rated 5 out of 5 by SHORETHINGLO Professional, Courteous, Well Maintained, Enjoyable!
Excellence, 4 years back to back. Friendliest,Caring, Professional Staff!
Longtime Staff(Employee Retention)!
I needed to Check in early, I spoke to them a few days before, NO Problem! Knowing the Hotel I asked for Floor, Room configuration and side of building. I stayed in Room 1512. They provided, and the Hotel was going to be full! Great location! Courteous, Prompt Check In, Baggage Handling, Parking, Check Out! Please Contact and Make Reservation at This Fantastic Property. When they say to YOU, If YOU need anything let us know. THEY MEAN IT! If You do run into a problem "LET THEM KNOW". The General Manager wants to hear from You and is Reachable. Need A Block of Rooms, They have a Sales Department to Work with your needs. Most Important Enjoy Your Stay!
August 12, 2014
Rated 5 out of 5 by Leslie1 Set your own alarm
This is the second visit to this hotel and while the staff is very nice and so is the facility this is the second time I didn't get my wake up call and had a very early flight. Obviously a problem.
August 17, 2014
Rated 4 out of 5 by Olddaddybass The staff
The staff was very professional and responsive. The parking was secure and reasonably priced, compared to any other location within such close proximity to LaGuardia Airport, and NYC. The restaurant was decent and reasonably priced. I would stay there again.
August 14, 2014