Rated 1 out of 5 by Meichen No dim sum breakfast
The only reason we stayed here is because we were told over the phone that dim sum would be included in our stay. The next morning we went to get breakfast there were no dim sum. We went to the front desk and they were not friendly and denied saying dim sum was included in the breakfast. We will not be staying here in the future.
July 20, 2014
Rated 5 out of 5 by Suzie03 Hotel is great location to NYC
My family just returned from a 3 day trip to NYC and the Sheraton was the perfect hotel. We are gold members and were upgraded to the Club Level, which was perfect for an evening snack and one night even provided our dinner. The women taking care of the Club lounge were amazing and attending to our needs and were friendly as well. I read the comments about the small size of the lounge but it was perfect for our family of 5 and each night there were one or two other individuals; perfect to get out of the room. The front desk staff were friendly as well and met all our needs at check in and out. Unfortunately my children really missed not having a pool; it would have been perfect to have after spending all day in the city. The main factor for picking the Sheraton besides being a Starwood hotel was the proximity to the subway station; perfect location and the express takes you to Times Square or Grand Central, highly recommend.
July 17, 2014
Rated 5 out of 5 by joe69 laguardia east hotel
this hotel had great front desk people
especially Hunee and Fanny.they are very friendly,attentive to your needs,and always there to assist you with any problems or questions you might have.
July 17, 2014
Rated 5 out of 5 by Johnandwife77 Fantastic treated us like Royality
Check in great...room wonderful, sheets were the very best. The loiunge was a super plus...Thank you
July 13, 2014
Rated 5 out of 5 by Johnandwife77 Best of all
Great hotel, excellent service. very safe
July 13, 2014
Rated 3 out of 5 by Elaine46 Overall this hotel was good.
Got exceptional customer service experience with your morning Front Desk Staff. However, the afternoon/evening Front Desk Staff (one in particular) was defensive, rude and NO sense of humor!!! Very disappointing!!! I just wanted to make change for a $100 bill. Instead of directing me to his other peer because he did not have the change. He started being defensive and showing me why he did not have the change! Very sad customrer baggering!!!
July 9, 2014
Rated 3 out of 5 by 52chuck very disappointing WIFI connectivity
had lots of work to get done, and from my room could not get good WIFI connectivity... had to sit in chair right at the room door to only get '1 bar' of signal... would not stay connected and as a result took hours to get the job done... very poor if you are traveling on business and expect to do any work.
July 10, 2014
Rated 3 out of 5 by arwebster Hotel is Fine, Stay away from Restaurant
Stayed at the hotel overnight as my flight back home was cancelled. I was happy to have a quality hotel available, as hotels were booking up quickly due to flight cancellations.
While in the restaurant a staff member was taking food out of the kitchen for room service. She dropped the cover off the plate onto the floor. The staff member picked the cover off the floor and was taking the cover back to the kitchen, when the manager - who was standing nearby and saw everything - told her to put the cover back on the plate. If that is what happens in front of customers, I hate to see what is going on in the kitchen.
The hotel was fine otherwise.
June 23, 2014