Rated 2 out of 5 by SPGuser123 Convenient but uncomfortable
I had booked 2 rooms at the Sheraton Laguardia East Hotel and noted that I would like 2 adjacent or connecting rooms. Upon checkin the front desk informed me that there were 2 connecting rooms but only one was available. I was fine with that since the staff would let me know when the 2nd room was ready. I headed up to the room that was available. When I got to the room and was about to insert my key card, the housekeeping staff informed me that the room was not ready. I told her that the front desk said it was ready and tried my key card but it didn't work. The housekeeping staff checked with the front desk and informed me that the front desk had given me the key to the wrong room.The key was programmed to the room next door but the number was written incorrectly. Upon entering the room, it was clean, tidy and spacious. However the AC was very loud and combined with the uncomfortable beds it was difficult to get a good nights rest.
October 9, 2014
Rated 3 out of 5 by Serious88 The stay was just ok!
I arrived early but I had indeed said I would arrive at least by noon. It was fine at first there were no rooms ready because hey I was early. It took almost three hours to get a room. When I walked in the room it was nice and cool and smelled fresh . The room looked like it hadn't been used in a while. The view was just that a view of outside. The window sill looked dirty and dusty so I just closed the curtains. Went to wash my hands and the top of the sink was leaking water from the faucet. Called down stairs and they sent someone up and he claimed to fix it but of course it still did the same after he left. I went and got some drinks from the lounge to put in the fridge for the next morning. The fridge never got cold so again called down stairs and they replaced with another that did work. I could never get the wifi to work the entire stay either. I never felt comfortable in the lounge either while a worker was in there except the first day. Also felt rushed or watched for some reason. Another thing that stocked me was the accidental hold amount that was place on my account and I had prepaid before I arrived. It wouldn't have been a problem I just wished they had of told me the full amount while checking in as I have stayed at other properties in the past and it was five times the amount I'm used to being charged. I was surprised of the up charge on my room service and never had that happen either. The lobby area is nice and the shops are lovely to look out but the owners/workers of the shops were not very inviting. Overall the area outside the hotel is fine with plenty to shop and eat and the seven line around the corner plus bus stops. When I left I used their car service and was told it was a flat rate of 35 nope I guess he wanted a tip and told me 40.
October 6, 2014
Rated 2 out of 5 by outlaw Some issues
I was have to say the overall, it wasn't a bad experience. However, one problem that I had was my internet connection- i needed to opt to the higher speed upgrade because it was too slow and even that didn't work. I made the front aware and they compensated, however, a night without internet connection is pretty bad. One other small complaint; the hallways were extremely hot- there seemed to be heat emanating from the ice machine room.
September 18, 2014
Rated 5 out of 5 by ClareJune Fablous! Fabulous! Fabulous!
Second stay at this hotel; It was fabulous again. I really love this hotel and the location is great; There is a mall and mid-scale restaurants a couple of blocks away. I needed to locate a Best Buy and everything is in walking distance, including Macy's. Executive Club Level - excellent hostess; Even if you have business in JFK, it's worth the travel to this hotel.
August 21, 2014
Rated 5 out of 5 by JuneWedding Sheraton Wedding
My husband and I got married in June and had our Chinese wedding banquet at the Sheraton. It was a wonderful event - the Sheraton service and food is exceptional. Steve is very helpful with all of the day-of logistics, and really made the event go smoothly. We worked with Sheeba throughout the planning process who is a true pleasure to work with. She was so responsive and professional and was able to address all of our questions and suggestions prior to the event. All of our guests raved about the banquet. I wish I had gotten to eat more of the food, but I am told it was exceptional! I really recommend this hotel as a wedding venue. Service is great and the venue is very elegant. You'll get the A team!
July 31, 2013
Rated 4 out of 5 by jfb95 A good hotel near Newark airport
The Sheraton La Guardia East Hotel offers all that it is possible to expect for this type of hotel.
The service is great.
Some noise in the room (air conditioning system)
September 13, 2014
Rated 1 out of 5 by Meichen No dim sum breakfast
The only reason we stayed here is because we were told over the phone that dim sum would be included in our stay. The next morning we went to get breakfast there were no dim sum. We went to the front desk and they were not friendly and denied saying dim sum was included in the breakfast. We will not be staying here in the future.
July 20, 2014
Rated 5 out of 5 by Nadine67 Great Experience
The staff of the hotel went out of the way to make one comfortable. They gave us access to the club lounge and a full breakfast. The lounge itself was under renovation, but an area was opened in the bar area. The hotel is located in an Asian area of the city with lots of local restaurants. It is half block from subway which goes straight to Times Square. There is a free shuttle from LaGuardia. The staff arranged a car service to take us to mid town where we had booked another hotel for a couple of extra nights. Room was immaculate and bed very comfortable.
May 28, 2014