Rated 1 out of 5 by Ranig Worst Hotel for SPG members
Booked 3 rooms for 3 nights about a week ago. Worst check-in experience - have stayed 400+ nights in SPG properties over last several years, but never had similar experience. Gave me a feeling of SPG members who book on points are not welcome. I am an Ambassador member - but hotel did not acknowledge some of the priveledges I have. Manager and staff gave me a cold look and feel. Checked out after one night and moved to another SPG property nearby.
August 1, 2013
Rated 4 out of 5 by junqureshi01 a good overnight stay
This was a last minute stay. We were booking a room at the Sheraton in Cerritos, but they had no room. So we were given the opportunity stay here. It won't add luxurious as the Cerritos one, but had more room in their accommodations. This place is great for families and people who want to stay closer to Disneyland. The only thing I did not like and they did not mention is that there is a flat parking free of $14.00. This I thought was ridiculous.
May 21, 2013
Rated 4 out of 5 by Science77 Great for families
The moment we checked in we could tell the staff was eager to make sure we enjoyed the Mickey experience. Lots of families and kids very excited to go to the park. My only complaint is that the ceilings and walls were very thin for such a big hotel chain. We could easily here other families running and yelling. What was awkward is hearing the kids getting in trouble! Didn't get much sleep but wasn't surprised since I knew it was family oriented.
February 25, 2013
Rated 5 out of 5 by fan2pluto Another Awesome stay!!
We always stay here because the staff is amazing!! David, Kris & Len at the front desk are always welcoming and helpful. Van drivers are like family and welcome us back every time. Rooms are huge, deli hot dogs can't be beat for the price. AAA rate is the best for what you get. Love the free computer usage in the lobby. Nice place to wind down after all day in DIsneyland. Shuttlle service is always on time.
Looking forward to returning in Nov.
September 27, 2012
Rated 5 out of 5 by Sharron63 Quiet and very comfortable
After staying in two Shearton properties and two other properties on our recent three week adventure of the USA, I would have to make comment that with the Sheraton it is like going to Macdonalds you know what you are going to get. The rooms and beds are comfortable and spotless, the staff are very obliging, the facilities meet your expectations and in the Anaheim case the shuttle to Disneyland made it ever so easy to attend the theme park.
October 10, 2012
Rated 3 out of 5 by JC65 Less than Starwood quality
The hotel rooms are dated, no closet, and need to be remodeled. The lobby and hotel overall was fine. The check-in experience was poor. It was more of an interrogation than a welcome. After demands were made of me to prove information previously provided, I was then told there were no upgrades, even though the hotel was far from occupied, which basically communicated that SPG Gold meant nothing. That experience affected my entire stay.
April 22, 2013
Rated 3 out of 5 by Arthur My recent experience
Overall the night was a pleasant experience.The staff were extremely friendly and accommodating.
The cost was very good for the last minute stay and worth every dollar.
Nice and close to Disneyland and shuttle staff were very patient and friendly.
The only advise I would recommend is to update the rooms a bit . The room I stayed in was very dated and could use some sprucing up. Very muggy smell withing the halls and room I stayed.
February 19, 2013
Rated 3 out of 5 by ATT14 The hotel has very poor staff
AT&T spent a good amount on this function and booked tons of rooms. During breakfast, lunch and dinner the staff was rude and disrespectful to our vendors. Worst service I have ever experienced in a Starwood property! One situtation was very uncomfortable as the bartender in the bar was simply beligerent with guests from our party. Shouting match , very unprofessioinal and disrespectul I will never recommend this hotel .
February 10, 2014
Rated 2 out of 5 by momerath85 Mixed
Property is interesting to look at, and walk around. Our floor had a very bad mildew like smell though.
The room was large, and the bed comfortable and clean. The walls, drapes, had stains and the carpet was worn and rippling up, the TV service also would cut out every 5 - 15 minutes for about 30 seconds at a time.
The staff was very friendly and courteous though. A good remodel / update would most likely fix these issues.
January 14, 2014
Rated 1 out of 5 by TwinMom22 Needs serious update
The carpet and furniture were disgusting and the bathroom was moldy. I did not want to look too closely at anything. The bedding was clean and I did not let my children sit on the chair in the room. Unfortunately I did not realize the reviews I was reading before I went were organized by star rating, highest to lowest. I have never seen it come up automatically like that before, I guess not many people would stay if they didn't!!
July 29, 2013
Rated 3 out of 5 by theallygeeshow Needs a face-lift
We've been coming back to this property for over 10 years now, and it's showing it's age. Our TV didn't work, the AC unit was pretty loud, and the room just looked worn down. We were in and out of the room as we were at the parks, but it was sad to see the property looking old. Hopefully during our next visit there might be some changes to the rooms.
April 27, 2014
Rated 3 out of 5 by kawikali Issues
The bathroom in the room was dirty, hair in the tub and sink. Dirty towels hanging behind the door. The staff was great and very nice.
June 4, 2014
Rated 3 out of 5 by Jerilyn Three Sheraton Hotels in close proximity
Overall good. Two issues: we drove from Long Beach airport. Did not know there were 3 Sheratons so close together. Stopped at 1st one - wrong. Stopped at 2nd - wrong. It would have been very helpful if the desk person had been able to call or access our reservation and directed us to the correct one. Took over an hour in traffic on a hot day to stop, start, stop, start U turns, etc. The desk person at each of the 1st hotels did not seem to care that we were at the wrong hotel. Bad of us - bad of them. We were given a Preferred room that turned out to be next to a noisy elevator and backed up to a noisy highway. Also, a very large bright light was just outside our window making it impossible to block it out completely at night. Not a great room. But it was a nice facility, pool was great, shuttle to Disneyland & back was very appreciated and service was good.
September 2, 2012
Rated 1 out of 5 by Nina03 Horrible experience ever!!!
First night check in, the staff wasn't friendly as I thought. Then when I entered my room, there was carpet stains on the carpet, which makes my stay so unpleasant. Next morning, called to request a room changed. Layout and everything was the same. Next day, found red spots on the bed sheets, which looks like period stains. I was so disgusted and request for sheet stains. I will never going to stay at this hotel ever again!!
August 12, 2013
Rated 3 out of 5 by ryan49 Not the Sheratons I am used to
The hotel is ok and, for the rate, I guess it was sufficient. I doubt I would stay there again. Everyone from the crew that checked me in to the servers for breakfast seemed as if everything was not their job – it was mine or someone else’s. I guess if it was a choice between Motel 6 and this I would take this. P.S. don't ask for a quiet room - both my business partner and I asked for that and his room was noisier than mine.
December 9, 2012
Rated 2 out of 5 by NoNickname4me Staff needs training
I booked a stay at the Sheraton for my daughter and son-in-law to attend a convention in Anaheim. They were offered the amenity of free internet when checking in, which is what I expect as an SPG member. At check-out, they were billed for internet because they were not SPG members. If that is the policy, they never should have been offered that amenity at check-in. It was an ugly upsetting end to what had been a nice stay.
November 12, 2013
Rated 4 out of 5 by Cathy408 Great location
This is a nice hotel, just down the street from Disneyland. Free shuttles run every half hour. Staff is very friendly and helpful. The bistro in the hotel is very good and so was the breakfast buffet. Family friendly. The only reason I did not give it 5 stars is the outdated feel of the hotel. The rooms are large but the bathroom was barely big enough to get thru the door. SPG member benefits for staying here were great.
November 14, 2013
Rated 4 out of 5 by DisneyFamof4 Great Value
Always a great value, especially for a family with kids. My family and I are local, and love to spend a weekend here every quarter or so. With the frequent visits, staying at the park hotels would get a little pricey.
The rooms are starting to show their age, however, still acceptable. Walls are paper thin, so noise may be a factor. If a room with sq. footage is important, make sure to book the deluxe rooms or suites, if you can get them. The hotel staff is usually friendly and accommodating. The best service the hotel provides, by far, are the regular shuttles that take you back and forth from Dland. Waits are not long, and the drive is no more than 5mins. Perfect for hauling back for kiddie naps and back again for more fun.
For SPG guests, the new Club Room is one of the finest around. One of the few that offer alcohol, in addition to the water and soft drinks.
August 25, 2012
Rated 2 out of 5 by Vicki99 Unresponsive to staff-induced problem
After choosing "free internet" as a Gold Member option, my account was charged $9.95 plus tax for our five-night stay. A call to the "accounting" office and an e-mail to the General Manager have netted absolutely no response. We have stayed at the Sheraton Anaheim dozens of times over the course of three decades. Very unlikely to do so again.
April 25, 2014
Rated 3 out of 5 by zachm1 A non Sheraton feel
The hotel needs a major reno. The hallways smell like mold. It does not feel/look like a Sheraton chain. A major concern with the rooms not having a safe. The gift store needs major work. The donuts case had bugs flying around in it. The store needs a major re-reno/re-merchandising. It looks like something from 30 yrs ago. It needs great gift item's . The positives on the hotel were the friendly staff/clean rooms.
August 1, 2013
Rated 2 out of 5 by vaca1 not quiet
room walls are very thin, great if you want to know the plans of the people in the room next to you. Nothing to help silence the traffic from the road very close to our room. Maid service came before 9am and woke us up more than one time. Not a relaxing place to stay.
May 12, 2014
Rated 1 out of 5 by Heena Never go there again
Room referegerator was constantly making noice on the top of road traffic noice as a result we could not sleep whole night. In our thirty years of experience no hotel ever charges for the cremer for the coffee in room and we were told to pay for that from front desk. matress for the bed felt like years old where our bodies keep sinking and end up having back pain. I would not recommend this hotel to anyone.
July 28, 2013
Rated 3 out of 5 by drops This hotel needs updating
Pros: Close enough (but not walking distance) to Disney but hotel provides transportation to the parks every 30 minutes
Inexpensive deli in hotel for quick breakfast
queen size beds
Cons: Beds are uncomfortable and don't meet standards of other SPG properties
Hotel only has 3 or 4 floors and it's on a very busy street so it's extremely loud if you're a light sleeper
hotel is in desperate need of an update
April 12, 2013
Rated 5 out of 5 by Julianne231o This hotel is very comfortable.
My family and I thoroughly enjoyed an extended weekend at the Sheraton Anaheim. The hotel is beautifully kept, with large comfortable rooms. Access to the Disney Parks is great with frequent and dependable shuttle service. My only complaint concerns the shuttle service. During the hottest days, the shuttle did not have functioning air conditioning, which was nearly unbearable. Please be cognizant of this.
October 11, 2012
Rated 2 out of 5 by Pam407 Good location, needs renovation
The hotel was conveniently located and met our needs. The room was very large, but the bathroom was so small that two people could not fit in it at the same time. It needed to be improved a lot. The bed was very comfortable and the pillows were the best! The pullout couch was great for our daughter but there were stains all over the cushions. The overall space was not used well and was oddly furnished.
November 22, 2013
Rated 5 out of 5 by Wifey Great Hotel
I have stayed at this location many times. It is clean, comfortable, the staff is great. Excellent value. I always have good service. Love the pool, deli, and restaurant. Room service breakfast is awesome, delivered 15 minutes after ordering! But my favorite is the park shuttle. So convenient to take to the theme parks, every 1/2 hour departures. We just park our car and enjoy the rides! We'll be back!
August 5, 2012
Rated 2 out of 5 by heyboy702 over rated
I recently stayed at the Sheraton Anaheim for one night. I booked the room using Starwood points. The rooms were overrated because they have not been upgraded in years. The point value was 7000pts meaning I've spent $7,000 to recieve a free night in an inferior room.
May 8, 2014
Rated 4 out of 5 by AnonymousGuest2012 Hotel is comfortable and clean, but wasnt treated well.
We checked in on a Thursday night and was greeted by the clerk and recognized as SPG Gold members and offered free wifi as our award. We obtained extra pillows and blankets for an extra guest quickly and the staff was friendly. However, the next morning we learned our room was next to the housekeeping closet. We were awoken to loud voices and laughing from the maid staff, We called the desk and asked if they could remind the staff to be quiet because it was 8AM and people were sleeping. We were told that we were not near the maids room and they would "try". The noise continued all 3 mornings we were there. We also were in a minor accidnet when one of the shuttle buses clipped our vehicle. The front desk manager was kind and concerned, but the General Manager seemed like it was a bother and was non helfful to us. I probably wont stay here again due to the lack of concern for the guests.
December 31, 2012
Rated 3 out of 5 by Pam13 This hotel is to hot
The room was to hot to sleep in. We tried to change the temp and it kept jumping back to 77. When we went to the front desk to ask someone to go to the room and see what they could do, we were told that the whole building was regulated on one temp and not able to adjust. The room was to hot to sleep we had to open the window (happy they opened) but then had to listen to the cars from the freeway!!!!
January 28, 2013
Rated 5 out of 5 by wilmo Great Hotel
Have stayed here many times and love it.
We had an awesome room by the pool.
Breakfast every morning and free wifi in the room - excellent.The bus service to Disney is the best and I especailly like how there is a staff member at Disneyland making sure everyone gets on. This makes it easier on everyone. I didn't notice any other hotels doing that. Staff are very friendly and make you feel at home,
July 17, 2012