Rated 3 out of 5 by debbieg Ok, but needs some improvement
Hotel was very nice, staff was amazing, but, rooms had paper thin walls. Woke up to shower from next room, could hear person shave and do their toiletries. Closet smelled. Shuttle to Disney was great.
May 5, 2013
Rated 4 out of 5 by Disneyfan35 A real treat in a great area
Love coming here. The hotel is very nice and very clean. Rooms are big and quiet which I love and surprising being so close to the highway. Very friendly staff! The shuttle to Disneyland is a BIG plus.
March 13, 2013
Rated 1 out of 5 by msqaz NOT AS GOOD AS OTHER SHERATONS
This hotel was very disappointing. I found the staff rude and not accommodating. The hotel is one big maze. You walk around lost looking for your room more than the walk in Disney.
June 3, 2013
Rated 4 out of 5 by Lcook Great Amenities
An older property, but location and amenities are worth it. Convenience store and deli are great amenities for families visiting local attractions. Game room, pool and gardens are perfect for kids!
October 11, 2012
Rated 3 out of 5 Cleanliness
The furniture and carpeting was very dirty and worn.
August 23, 2013
Rated 5 out of 5 by Christi Wonderful staff!
Check in staff & shuttle staff did a great job. Quick, friendly, informative. Room was good. A little extra attention to bathroom counter should be taken...otherwise, clean & very comfortable.
February 27, 2013
Rated 3 out of 5 by Bella58 Hotel needs an upgrade
The location of the hotel was good. The hotel lobby rugs needs an upgrade. It was dirty.
August 12, 2013
Rated 4 out of 5 by lindalu Nice hotel
This is the second time I have stayed at this hotel for a business trip. The rooms are comfortable, the staff friendly and the location is good for me. I would recommend this hotel.
May 11, 2013
Rated 4 out of 5 by matteo surprised by this hotel
i'll keep this simple. for under $200 a night anywhere close to disneyland this place was more than i expected. i would definitely stay here again without hesitation.
June 16, 2013
Rated 5 out of 5 by texasmusicman accross from disneyland
Excellent Hotel! Very clean, good rooms, great working staff, very nice pool, exercise room and ideally located to all avenues of entertainment and restaurants.. Very SAFE and PROTECTED.
September 26, 2012
Rated 5 out of 5 by susu26 Very welcoming and comforting hotel
This hotel is built around a castle theme. We always feel so excited and special when we stay here.
August 3, 2013
Rated 4 out of 5 by Marc31 Great Place to Stay
Our room was very spacious, but it would have been nice to have more "turnaround" space in the bathroom! For convenience, cleanliness, location and staff service, you can't beat it!
October 23, 2012
Rated 5 out of 5 by Familyvacation4 Nice surprise
The hotel and staff were wonderful the only snag in the stay was the door lock on our room broke but was taken care of immediately. The shuttle service to disneyland is awesome.
December 25, 2012
Rated 4 out of 5 by Llabs2346 Great price and location
Hotel has great staff but "executive rooms" were not. Toilet clogged everyday even after maintenance came to check. Hallways had bad odor. Main hotel rooms are much better.
April 6, 2013
Rated 4 out of 5 by travelingirl great hotel
Love this hotel! Great shuttle service to Disneyland. The staff is very friendly and helpful. The poolside rooms are my favorite. Parking is good. I would recommend this hotel.
September 10, 2012
Rated 1 out of 5 by Dion1 One of the worse checkout experiences EVER!
I will never for any reason whatsoever stay at the hotel again. The staff is unprofessional and definitely don't meet high standards set by most SPG hotels.
June 1, 2013
Rated 4 out of 5 by JustUs Love to stay here
The decor is older in the rooms but they are so spacious and the beds, oh the beds are so comfortable and the proximity to Disneyland just makes this the place to stay,
March 4, 2013
Rated 5 out of 5 by monichani40 Halloween time
We had a wonderful stay at Sheraton this last weekend and I cant wait to come back! The shuttle bus gets us to and from the park so fast and the rooms are just wondeful!
October 5, 2012
Rated 3 out of 5 by Jilybug Shower
The shower did not drain!
Very gross, the last visit it did not drain either-we always stay here because of dog points but I was not happy this last time :(
May 14, 2013
Rated 5 out of 5 by AZWildcat The staff made me feel wanted
When ever I needed some help with something the staff gave me their attention and awesome customer service. We felt very welcomed. We will definately stay their again!
October 7, 2012
Rated 5 out of 5 by BookGirl Great staff and location!
Love this hotel! Have been staying here for the last 3 years for our annual Disneyland Family Reunion holiday. The staff is superb, the shuttle drivers are great!
January 1, 2013
Rated 5 out of 5 by Purpleout Nice hotel with great service
From the outside the hotel looked old fashioned (dated) but the interior was delightful, except for the carpet in the hall ways which was dingy and unappealing.
October 11, 2012
Rated 5 out of 5 by AilExcon Cozy and welcoming environment
- Customer service were excellent and staffs were very helpful.
- Shuttles were very convenient from and to our destination to Disneyland.
- I like the view in and outside (castle like).
- It has a very cozy and welcoming environment.
- Lounge area were very comforting.
- Pool area were big enough for everyone who wanted to use it and the towel sections were easy access and the seats was enough for everybody.
- Bedroom were clean. Bathroom were clean and towels were laid out nice except the shower flows too strong that it flooded up the bathtub fast and the hot water didn't work until the water on the bathtub went up to my ankle but all in all the bathroom were clean and enough tissues and towels for my family to use for one day.
- Breakfast buffet were fresh and delish. My kids loved it, how they can pick their own choice of breakfast.
-However, the WiFi wasn't free. I lived in Bay Area and wherever I go it's all WiFi free including hotels here. I was surprised when in a very high end hotel such as Sheraton charge for WiFi with that I didn't get a chance to check my messages and send pictures to friends and family members.
June 19, 2012
Rated 5 out of 5 by Tangaroa Highly recommended family hotel
We really enjoyed our stay and would definitley return, and recommend to our friends. This is a friendly place with nice staff and relaxed atmosphere..
July 19, 2012
Rated 4 out of 5 by SparkyPete Huge Room & Quiet
The staff were great. Carol at the front desk even said that our status with SPG allowed us to upgrade to the best rooms available. We choose not to, due to having 3 rooms together on the same floor worked out better for us. The standard rooms were huge and incredibly quite. The hotel is older, but updated and clean. The beds were comfortable. The bad - the bathroom is small with the shower, toilet and sink all in the same room. This made it hard for more than one person at a time to get ready to go out. It would have been nice to have the sink, or a second one, outside of the bathroom. In all 3 of our rooms the showers did not drain properly and you were standing in ankle deep water. Besides the bathroom everything else in the room was great.
We had breakfast downstairs at the Garden Court Bistro. The breakfast buffet was better then most buffets. The coffee was terrible, very bitter and even curdled the cream when added. Everyone in our party was glad that they did not drink it or our trip to Disneyland might have been cut short.
The shuttle to Disneyland was always right on time, and the driver was helpful by letting us know the pick up times and where to stand. The last shuttle back to the hotel is 1 hour and 15 minutes after Disneyland closes.
August 11, 2013
Rated 4 out of 5 by tchr1st this hotel looks like a castle in Discneyland.
I asked for an upgrade, the upgrade was explained to me but the key opened the door to the original room. Since it is a very nice hotel, it was fine.
January 24, 2013
Rated 5 out of 5 by CA2AZ Great Setting
Perfect location to the Disney Parks. Shuttle service prompt. Gardens and decor beautifully depicted the Holiday Season. Beds plush and comfortable.
December 10, 2012
Rated 4 out of 5 by jferrier33 Bedding Comfort
The hotel was an excellent place to be and the only thing I think could use improvement is the bedding comfort. Otherwise it is an excellent value.
October 1, 2012
Rated 4 out of 5 by doug2013 Cash Deposit
Hotel was nice. Location was good. Ask about cash deposit when making a reservation so not surprised when asked at check-in for $100.00.
April 30, 2013
Rated 4 out of 5 by Jake33 Water
The stay was very nice, but the room keys do not function well, and it takes a considerable amount of time to get hot water in the shower.
February 25, 2013