Rated 3 out of 5 by SPGTraveler12345 Not bad
The shuttle staff to and from Disneyland are the best part about this hotel. They are accommodating and kind. The front desk staff could learn a lot from them.
Really bad SPG Platinum recognition here though.
December 8, 2012
Rated 5 out of 5 by wynea this hotel treats you special
Would stay again. Thanks for the military rate, we appreciate your concern. Thanks for the special treatment for our dog we appreciate the little things like his pillow and bowls. Thanks again. Very enjoyable
May 1, 2013
Rated 4 out of 5 by Disneyfan35 A real treat in a great area
Love coming here. The hotel is very nice and very clean. Rooms are big and quiet which I love and surprising being so close to the highway. Very friendly staff! The shuttle to Disneyland is a BIG plus.
March 13, 2013
Rated 3 out of 5 by debbieg Ok, but needs some improvement
Hotel was very nice, staff was amazing, but, rooms had paper thin walls. Woke up to shower from next room, could hear person shave and do their toiletries. Closet smelled. Shuttle to Disney was great.
May 5, 2013
Rated 4 out of 5 by Lcook Great Amenities
An older property, but location and amenities are worth it. Convenience store and deli are great amenities for families visiting local attractions. Game room, pool and gardens are perfect for kids!
October 11, 2012
Rated 4 out of 5 by jv731 Great location but a little small
The bathroom was a little small. Small meaning on person at a time. You open the door and you won't be able to get in the tub. The beds are super comfy though and I had the best sleep.
October 1, 2013
Rated 5 out of 5 by Christi Wonderful staff!
Check in staff & shuttle staff did a great job. Quick, friendly, informative. Room was good. A little extra attention to bathroom counter should be taken...otherwise, clean & very comfortable.
February 27, 2013
Rated 2 out of 5 by john97 Needs Renovation and employee empowerment
Hallway carpets were in poor condition.
Elevators to small and too slow.
Air conditioning unit noisy.
On-duty supervisor did not feel she had the authority to make things right for me...
August 24, 2013
Rated 4 out of 5 by doodles hotel is great if you want to go to Disneyland
the conference rooms were kept too cold.
the coffee service in the morning for the conference was not enough for all attendees to have even 1 cup of coffee
November 11, 2013
Rated 3 out of 5 by brendaincalifornia outdated rooms
Room decor is so outdated and ugly. It gives Sheraton brand a bad name. I would think twice before staying at Sheraton again if management finds these rooms appropriate for their brand.
July 7, 2013
Rated 5 out of 5 by texasmusicman accross from disneyland
Excellent Hotel! Very clean, good rooms, great working staff, very nice pool, exercise room and ideally located to all avenues of entertainment and restaurants.. Very SAFE and PROTECTED.
September 26, 2012
Rated 4 out of 5 by lindalu Nice hotel
This is the second time I have stayed at this hotel for a business trip. The rooms are comfortable, the staff friendly and the location is good for me. I would recommend this hotel.
May 11, 2013
Rated 4 out of 5 by Marc31 Great Place to Stay
Our room was very spacious, but it would have been nice to have more "turnaround" space in the bathroom! For convenience, cleanliness, location and staff service, you can't beat it!
October 23, 2012
Rated 1 out of 5 by msqaz NOT AS GOOD AS OTHER SHERATONS
This hotel was very disappointing. I found the staff rude and not accommodating. The hotel is one big maze. You walk around lost looking for your room more than the walk in Disney.
June 3, 2013
Rated 5 out of 5 by Familyvacation4 Nice surprise
The hotel and staff were wonderful the only snag in the stay was the door lock on our room broke but was taken care of immediately. The shuttle service to disneyland is awesome.
December 25, 2012
Rated 4 out of 5 by travelingirl great hotel
Love this hotel! Great shuttle service to Disneyland. The staff is very friendly and helpful. The poolside rooms are my favorite. Parking is good. I would recommend this hotel.
September 10, 2012
Rated 4 out of 5 by momofmnb Great Customer service
I called the front desk regarding our tub not draining properly. She took care of it right away which sure helped us have a more comfortable stay. I love great service!
August 18, 2013
Rated 4 out of 5 by Llabs2346 Great price and location
Hotel has great staff but "executive rooms" were not. Toilet clogged everyday even after maintenance came to check. Hallways had bad odor. Main hotel rooms are much better.
April 6, 2013
Rated 5 out of 5 by monichani40 Halloween time
We had a wonderful stay at Sheraton this last weekend and I cant wait to come back! The shuttle bus gets us to and from the park so fast and the rooms are just wondeful!
October 5, 2012
Rated 4 out of 5 by JustUs Love to stay here
The decor is older in the rooms but they are so spacious and the beds, oh the beds are so comfortable and the proximity to Disneyland just makes this the place to stay,
March 4, 2013
Rated 4 out of 5 by matteo surprised by this hotel
i'll keep this simple. for under $200 a night anywhere close to disneyland this place was more than i expected. i would definitely stay here again without hesitation.
June 16, 2013
Rated 5 out of 5 by AZWildcat The staff made me feel wanted
When ever I needed some help with something the staff gave me their attention and awesome customer service. We felt very welcomed. We will definately stay their again!
October 7, 2012
Rated 2 out of 5 by LMcD Could've been great but was miserably hot!
When we checked in the lobby was a little warm but the person that greeted me was really nice. She stated we had received a complimentary upgrade to a Jr. Suite…awesome right?! The hotel has a bar right off the lobby, a booth to buy Disney tickets as well as a game room for the kids.
The room itself was nice enough but it was a sauna in there even though the thermostat was set to 65. After a long, hot day of walking around the park, this was not the relaxing experience I was expecting. Ok fine, we’ll stop by the front desk to have them send someone up and it’ll be fine when we return. Wrong!!! We get back 3 hours later and the room is hotter. Called the front desk to request a room change, they were completely booked because of the marathon. That’s fine can you please issue a refund and we’ll just go find something else, was transferred to the manager on duty who agreed to issue a refund but we needed to turn in our breakfast passes. We got no apology for the inconvenience, but turn in your breakfast pass. It’s not like we even planned to go back there for breakfast, it was just insulting that was the “manager’s” only concern.
September 3, 2013
Rated 5 out of 5 by BookGirl Great staff and location!
Love this hotel! Have been staying here for the last 3 years for our annual Disneyland Family Reunion holiday. The staff is superb, the shuttle drivers are great!
January 1, 2013
Rated 5 out of 5 by Purpleout Nice hotel with great service
From the outside the hotel looked old fashioned (dated) but the interior was delightful, except for the carpet in the hall ways which was dingy and unappealing.
October 11, 2012
Rated 5 out of 5 by AilExcon Cozy and welcoming environment
- Customer service were excellent and staffs were very helpful.
- Shuttles were very convenient from and to our destination to Disneyland.
- I like the view in and outside (castle like).
- It has a very cozy and welcoming environment.
- Lounge area were very comforting.
- Pool area were big enough for everyone who wanted to use it and the towel sections were easy access and the seats was enough for everybody.
- Bedroom were clean. Bathroom were clean and towels were laid out nice except the shower flows too strong that it flooded up the bathtub fast and the hot water didn't work until the water on the bathtub went up to my ankle but all in all the bathroom were clean and enough tissues and towels for my family to use for one day.
- Breakfast buffet were fresh and delish. My kids loved it, how they can pick their own choice of breakfast.
-However, the WiFi wasn't free. I lived in Bay Area and wherever I go it's all WiFi free including hotels here. I was surprised when in a very high end hotel such as Sheraton charge for WiFi with that I didn't get a chance to check my messages and send pictures to friends and family members.
June 19, 2012
Rated 1 out of 5 by Dion1 One of the worse checkout experiences EVER!
I will never for any reason whatsoever stay at the hotel again. The staff is unprofessional and definitely don't meet high standards set by most SPG hotels.
June 1, 2013
Rated 3 out of 5 by Jilybug Shower
The shower did not drain!
Very gross, the last visit it did not drain either-we always stay here because of dog points but I was not happy this last time :(
May 14, 2013
Rated 5 out of 5 by Tangaroa Highly recommended family hotel
We really enjoyed our stay and would definitley return, and recommend to our friends. This is a friendly place with nice staff and relaxed atmosphere..
July 19, 2012
Rated 4 out of 5 by tchr1st this hotel looks like a castle in Discneyland.
I asked for an upgrade, the upgrade was explained to me but the key opened the door to the original room. Since it is a very nice hotel, it was fine.
January 24, 2013