Rated 3 out of 5 by gum21 The family package free upgrade is great
The family castle package is a good deal. We like the size of the one-bedroom suite although the doorway is too narrow and the bathroom is too small. The shuttle bus is also too crowdy coming back from the park. Needs more frequent shuttle.
May 31, 2012
Rated 5 out of 5 by Dakini57 Hidden Gem!
Lovely, helpful staff. Disney Desk and efficient shuttle service every 30 minutes to the parks is a big bonus. The grounds are very nice and peaceful. The rooms very spacious. This is the place to stay!
May 22, 2013
Rated 5 out of 5 by Ollie0 Comfortable and friendly
The staff was most accommodating and the room was large and clean. We stayed in a King room and it was so spacious and warm. The rooms were quiet and the bed was so comfortable.
November 18, 2013
Rated 5 out of 5 by Vince3276 Vince3276
The Hotel, Staff and environment exceed my groups expectations! I look forward to coming back to such an exceptionally pleasant experience. A Big “High Five” to the Sheraton Anaheim.
July 29, 2013
Rated 5 out of 5 by Courtney401 Friendly Staff!
Kris at the front desk is awesome!!! He was so friendly and helpful! He even remembered me the next day! I will be staying here again!
November 2, 2012
Rated 5 out of 5 by Dismoe This hotel has friendly staff.
When I check in , I feel at home, seeing some of the same familiar faces from my last visit. I am never disappointed.
May 5, 2013
Rated 5 out of 5 by RJPAZ Pet Accomodations
The extra steps taken to help with our pet being there was very much appreciated. It was a very nice touch.
February 12, 2013
Rated 5 out of 5 by Lorraine13 This is a GREAT Hotel
I come in and front desk staff sees the times I keep coming back to this hotel and make me feel like a VIP
June 30, 2013
Rated 4 out of 5 by fan2pluto Another great stay!!
Staff is friendly and always goes above and beyond in service. We feel like family every time we return
December 12, 2011
Rated 1 out of 5 by leopat not a sheraton
first issue with this property they do not recognize platinum status a request to upgrade was requested by the platinum desk rooms on lub loor available at check in but not upgraded the other thing the club longe they wouldnt give access to my family staying with me they say the club lunge is busy the four days i stayed there must have been 4 people each time i went the other issue this hotel has no restaurant or room service available in the middle of the day and shuttle to the parks no a/c at all i know its a short ride but it does get very warm this was my second stay at thi property and my last
August 28, 2013
Rated 2 out of 5 by CAM224 Long In The Tooth
Guest rooms smell bad. Hotel in desperate need of makeover!
May 20, 2013
Rated 5 out of 5 by JL28 Great hotel, view of fireworks right from our room!
This was our first visit to Disneyland and the Sheraton Anaheim was a great place to stay! Overall, the hotel is a bit dated, but they are working on that...we were offered an updated room, but declined it to be in one that was outside the garden area. The castle theme is fun and everything was great. Clean, quiet, HUGE rooms, comfortable beds and it was great to have a back door that went right out to the garden. We could view the fireworks right outside our back door by the gazebo every night! We only had breakfast once in the hotel, our last day. The food was great and not overpriced in comparison to others. It was about a 15-20 min. walk to the Downtown Disney entrance from the hotel (where you could catch the monorail), and a 5 min. shuttle ride to the main entrance. The shuttle service was fantastic and the drivers were nice and funny. At busy times you might have to wait a little, but they were always running extra shuttles then. It would be nice if they would staff an attendant to keep order during the busiest times...sometimes you could be one of the first waiting and not get on the first shuttle because people cut ahead. It was great to take a break midday from the parks and relax by the pool or take a nap.
November 9, 2012
Rated 5 out of 5 by NickG62 Great location
Great location and great staff
June 22, 2013
Rated 3 out of 5 by darkhairdiva Sheraton Anahiem for Disney Trip
I have mixed feelings about this hotel.
The positive attributes are :The staff were tremendously helpful and flexible; the location to Disneyland and easy shuttle access was really great and a huge time saver. The deli and office centers were very convenient. The rooms are large and the beds are very comfortable with nice comforters.
The negatives were: The rooms are very outdated, the carpets are very worn and furniture really banged up. The first room I was assigned smelled like pet urine and stale body odor. The staff moved me right away. The second room, although no offensive odors didn't feel clean with old carpets, scratched and peeling headboards. I didn't ever walk barefoot on the carpets and certainly not the standard that I am used to with Sheraton. The shower was old and banged up. The hallways were dark with filthy carpets. My room was on the freeway side and it was loud all night long. It is clear that this hotel gets a tremendous amount of traffic due to its proximity to Disneyland, so more attention needs to be paid to keep it from looking run down.
Since this trip was about spending more time at Disneyland and very little time in the hotel, I put up with some of the shortfalls that I wouldn't have if on a longer vacation. It's great if you have a family as the rooms are large with a pull out bed.
I stay at many Sheraton Hotels in both the luxury and regular collections and i would have to say that the physical condition of the rooms and hallways were below standard.
December 12, 2013
Rated 5 out of 5 by TNT53 Same Great Service
Understand a new GM has started. We did not get a chance to meet him yet. Wish him well. We are frequent guests at least once a year if not more often. Understand upgrades are coming -- can't wait. The room was nice but carpet and room needed a face lift. Did not get SPG upgraded even though we are Gold Elite. Understand if upgrades are not available, but we generally get upgraded at all other SPG hotels. Staff is exceptional and we all know each other by name. Staff very attentive and went out of their way to make us feel welcome and ensure our needs were taken care of. Asked about Make a Green Choice and was told hotel did not offer that yet. Hope they offer in the future. Wish the hotel participated in SPG promos, such as Cash and Points. Will look forward to the renovations and anticipate our next stay will be even better -- if that is possible.
August 26, 2014
Rated 2 out of 5 by brs10 Sheraton Anaheim
This property was a huge disappointment. The hotel is very run down and dated. The carpets in every hallway are worn and stained. The carpet in our room had stains and was very worn out. The faucet in the bathroom was chipped. The bathroom never felt spotless. The hallways and elevator smelled very musty and stale.
While the price point for the hotel seemed a value, the experience was too disappointing to return. Surely there are other hotels in the area that feel cleaner, and fresher for a decent rate. In addition, the front desk staff during the day seemed like they were bothered to be asked questions about check out or shuttles. I will say the night front desk staff was much friendlier and helpful.
April 30, 2013
Rated 5 out of 5 by Irishrachel Excellent as Always!
I travel a lot across the U.S. and this is still one of the best hotels I stay in. I will continue to return due to excellent service, amenities, great food, cleanliness etc...
A home away from home is how I feel about this hotel
July 14, 2014
Rated 5 out of 5 by rambo17 Sheraton Anaheim
I love this hotel. The staff is superb. Check in is smooth and hekpful, the food is great and the staff is super friendly. The bar staff is great and friendly. The management is first class. I always have a great stay every time.
July 14, 2014
Rated 2 out of 5 by JenT14 Roaches in my room
There were roaches in my room. My room also smelled like the previous person who used the room had smoked in it and the smell had not fully dissipated. I was rather disappointed bcz the Sheraton is a pretty good hotel. I was moved to another room but not offered any reduction in my room rate. However, I did not have the energy to complain about this after a long day in the sun at Disneyland. I will not stay here again but this is my fault bcz I did not even mean to book a room at this particular Sheraton.
August 21, 2014
Rated 1 out of 5 by Trailblazer1976 Disappointed SPG member
My stay at the Sheraton Anaheim was pretty disappointing. I booked a room there for three main reasons: to get Starwood points, hotel offered free shuttle directly to/from Disneyland, and because I thought with the Sheraton name, it would be nice. I was sincerely disappointed with my room. The carpet was so filthy-looking that I didn't dare walk bare feet around the room. The decor is dated (circa 1970s) and in need of serious upgrading. The bed was okay/mediocre. Thankfully, we didn't see any bedbugs. The best thing about this place is the convenient shuttle to/from Disneyland. The staff was also friendly. It's just too bad, that this place was old and dirty. SPG should put pressure on the owners to update this place. It's ruining the Starwood/Sheraton reputation. From now on, I'll be more cautious about staying at a Sheraton/Starwood property. I certainly won't stay here again.
August 8, 2014
Rated 1 out of 5 by Sylidan01 The Worst Hotel @ Disneyland
You would think a hotel with the Sheraton name would be an excellent place to stay with your family. Unfortunately, this one is not and I would not recommend anyone stay here ever. The air conditioner was not working for several days and our room temps reached over 80 degrees. Having to open the window in the room just to bear the heat and listening to cars drive by all night. As you can imagine we did not get much sleep and we were awoken at 0800 by the maids trying to get in our room even though we had a do not disturb tag on our door. The bathroom over flowed in our room as well as our friends room. Maintenance was at our rooms more than we were. But the topper was that staff miss handled our billing and over charged us. After several phone calls to their accounting manger he assured me it was handled. Well after 5 months and many more phone calls our issue is still not taken care. Do yourself a favor, even if this hotel is the only open in the area, don’t stay here.
October 24, 2012
Rated 4 out of 5 by zapit In-person experience was great
the reservation experience was a disaster.
My families stay was suppose to be for 3 days. the first reservationist gave us a price and told us to check the email confirm, when we did it was for one nite. after calling again, new reservationist said we had to make a new reservation for the other 2 days... well after two more screw-ups and 4 more people we where stuck with price increases and offset reservations.
Then we got to the hotel ... it was a seamless and wonderful experience, the staff was great and room was very comfy.
But most of it was due to the welcome and efforts of Kris the desk manager. He understood our confusions and straightened our reservation out with a great price. THIS EMPLOYEE IS A KEEPER!!!
June 9, 2013
Rated 2 out of 5 by Vicki99 Quickly losing its charm
The Sheraton Anaheim has been part of my family's Disneyland adventure for decades. I've recommended it countless times. However, the hotel's age and the obvious lack of interest by Starwood to adequately maintain the property's appearance is showing. I'm afraid we have spent our last night at this family favorite. Truly, I believe the owners are striving for a Category 1 rating.
June 29, 2014
Rated 5 out of 5 by Momobeagle Simply Amazing
We decided to book this hotel based on it's location. It is so close to Disneyland that you could walk. However, thanks to their incredibly prompt shuttle you never have to. Upon arrival we were greeted by a very helpful staff that made us feel really welcome especially when we found out we had received a complimentary upgrade to a beautiful suite. The room was immaculate and very tastefully decorated. It was so well appointed that we ended up ordering room service both nights of our stay. Not only did dinner arrive hot and delicious it even arrived when promised. For after dinner entertainment we enjoyed the Disneyland Fireworks from the front entrance of the hotel. For our family this is the only hotel in Anaheim.juJ
July 23, 2013
Rated 3 out of 5 by Jess29 Headed downhill
My husband and I have been staying at the Sheraton Anaheim Hotel for years, and have been very disappointed lately in the quality of the hotel's condition as well as the service provided. At our most recent stay (10/6/12), the room was unclean. There were brown, liquid stains on the bathroom walls, long brown hairs stuck to the floor and walls, and the bathroom door itself did not close or lock properly - affording no privacy whatsoever. The air conditioning unit was broken, and - though an engineer checked it out - the unit was churning all night and the room never got cooler than 80 degrees. The window was dirty and knob broken off. In addition, it cost $17.00 to rent a movie in the room - very pricey in this economy.
October 10, 2012
Rated 2 out of 5 by spiritgardner Not what I expected.
I had booked a room with a special offer which was not met when I checked in. I ended up paying more than I should have. I received different info when I reserved my room from when I checked in. Desk clerk just said sorry. The room was way too hot, even after repair it never cooled down.
We found 5 carpet staples which we all stepped on thankfully no one was cut. When checking out we took them to the front desk, again the desk clerk just said sorry. We did like the free shuttle to Disneyland but was surprised that we had to pay $14 per night to park at the hotel.
July 29, 2013
Rated 5 out of 5 by Guammie Excellent Stay
I was impressed with this hotel. I love Starwood hotels and Sheraton happens to be one of my favorites. The hotel lobby is spacious, the business center is well kept, and the restaurant in the lobby is pretty good. I loved the package that I booked that provided free parking, internet, buffet for up to four and a shuttle to Disneyland. As for the room itself, it's extremely spacious, has a wonderful bed and the Starbucks complimentary coffee in the room is a bonus. Great staff, great amenities--I will definitely choose this hotel again for my next vacation.
July 29, 2013
Rated 2 out of 5 by JackOlantern Find a better deal
When we arrived the front desk person told us that we were not Starwood members anymore because of inactivity on our account. Because I am a woman, I could not put points on our card because my husband wasn't traveling with me. She never offered for me to sign up and never smiled or tried to make it better. Then the bus to Disneyland didn't have windows that opened and the air conditioner was broken. It was about 100 degrees in the bus, really it was that hot. People were complaining and management didn't seem to care.They never returned my call. I've been going here for years and it is going downhill year after year. I will be finding another place to stay. I'm done with this facility. We had to pay for internet, parking, breakfast.
July 26, 2013
Rated 1 out of 5 by WEBUYGOLD bad really bad not happy at all
stiny room front desk workers are lairs never staying at any sherton again
room stank bad called the front desk they sent a maid up she sprayed air freshner really.called the front desk again said they were sending some one else up well 5 hours later no one go to the front desk asked them to just give me another room no were sold out.'then worker shows up at room 11pm says i need a ladder to change the air fliter another hour 12am doesnt workback to the front desksorry we will give you your org. rate at 159.00lie lie liei am a spg member 2009 28 nights stayed2010 38 nights stayed2011 48 nights stayed and i can prove
March 24, 2012
Rated 4 out of 5 by lvfordguy Disney close
Nice clean hotel. Beds are not comfortable at all. Friendly staff, including the Disneyland shuttle drivers.
August 27, 2014