Rated 1 out of 5 by Aziz112 THE WORST OF SHERATON
THE MANAGEMENT OF THIS HOTEL IS THE WORST IN THE INDUSTRY..
VERY RUDE AND UNPLESANT, MADE OUR STAY UNBEARBABLE. NEVER AGAIN.
April 13, 2013
Rated 5 out of 5 by Emilie I always prefer staying at Sheraton
I always prefer staying at Sheraton, they never disappoint me.
July 29, 2013
Rated 2 out of 5 by Mommy67 Staff very warm and friendly at less than acceptable hotel
Though they were absolutely fantastic, then staff friendliness and warmth could not overcome the more than well used hotel.
August 12, 2012
Rated 4 out of 5 by rdf1989 GREAT STAY
This is a great place to stay for Disneyland in Anaheim,California.
Everything you need and the staff is very helpful.
August 16, 2012
Rated 2 out of 5 by Downtown13 title
The staff was far from friendly and the rooms were dirty . Also the bathrooms were very small and crouded.
December 10, 2012
Rated 5 out of 5 by PeterVD Great hotel
The hotel has large rooms, nice setting and also a new Executive Lounge with good service!
March 20, 2013
Rated 4 out of 5 by DelToro2434 Great Staff
We loved the buffet and were treated very well by all staff!
January 2, 2013
Rated 1 out of 5 by slcPC Missed the mark on customer Service
As a traveler that spends over 150 nights a year in a hotel (mostly Starwood), this hotel missed the mark on customer service. I realize that this is mostly a leisure hotel, but, they need to maintain the same level of service as the rest of the brand. I rushed back to the hotel (~11:45 am) from my morning meetings so I could get on 2 hours of conference calls. I called down to room service to order lunch so I could eat during the call. I was told that there is no room service from 11-5. when the call finally ended I went down to get lunch but the restaurant was now closed and I could eat only at the bar. Talked to the GM and he told me basically he was a resort hotel and catered to the tourists and not the business travelers. The next day was the same situation where i was free in the middle of the day, so I went to the restaurant for lunch (passed through the bar and saw a sign for shrimp cocktail) on my way to the restaurant. I ask for that along with some pasta. was told that I could not get shrimp cocktail (even though it was the same kitchen) and if i wanted it I had to move 20 feet to the bar area for it. really? this seems like crazy bureaucracy. This hotel needs to decide if they want to be a Sheraton or a Disney only hotel.
April 15, 2013
Rated 5 out of 5 by Dunn22 Everything we needed
Great service, accommodated all our needs.
August 5, 2012
Rated 5 out of 5 by bmkstracy Thank you
I can recommend the Sheraton.
November 7, 2012
Rated 5 out of 5 by SHofH A relaxing, castle-like resort setting adjacent to Disneyland
The castle like setting of this full service hotel provides a relaxing resort setting. Lush landscaped pathways connect into several seating courtyards, the pool area and restaurant area all surrounded by the hotel. Use the complimentary shuttle & you're in the midst of the Disneyland Resort Area activities. Several comfortable seating areas surround the the lobby area with a fireplace setting (nice in winter), computers to access, views into courtyards, waiting areas, lounge and restaurant access. Very impressed that this hotel has been so well maintained over the years.
The interior corridor rooms are very roomy. Walking the halls, you have many opportunities to view the courtyards. Our standard room had 2 queen beds, an oversized chair & ottoman, 1 nightstand, desk, double dresser, dorm sized frig., large mirrors, good sized closet, entry table & ample room for a crib if needed. Bath,tub, sink & toilet area aren't as roomy, but nicely appointed with dressing area .
In room perks, 2 complimentary bottles of water, Starbucks coffee for machine in room. Using these saved us $15 daily. Bathroom perks: lightly scented mandarin-mint soaps & shampoos.
The staff was always friendly, efficient & helpful, from the minute we walked in. Several times staff made suggestions that were very helpful. I would feel comfortable staying here as a woman traveling alone.
January 30, 2013
Rated 2 out of 5 by SPGMember An example of what is wrong with US Hospitality
One of the real problems an international company like Starwood has is setting/meeting brand expectations of their customers. It requires more than some matching toiletries amongst the hotels.
This would be one of the most average experiences in a hotel that I can remember. While the product is OK, the general attitude of the staff and delivery of service was poor.
Being a Platinum member and visiting the lounge, I was shocked to find that I needed to pay for an alcoholic beverage in the Club Lounge. Instead of my family and I being warmly welcomed the staff spent more time trying to determine whether, 'I was allowed to have my wife and 6 year old in the lounge as well as myself'. Don't worry, there was nothing worth staying for. We left immediately.
Upon finding that the minibar in the room had been stripped I asked for wine knife to be brought to the room and was informed, 'that I would have to pay' for such a priveleged item. However, no charge for Room Service delivery.
Bizarre and an experience that is the antipathy of my most recent Sheraton stay where I have publicly commented that it may be my favourite hotel anywhere in the world.
The product is dark. In the home of Disneyland, one might have expected something a bit brighter, lively and keeping with environment and main customer that seemed to be frequenting the property. Famliles and children.
Largely dissapointed in the experience.
February 21, 2013
Rated 3 out of 5 by DrBeezy Not terrible, but....
I try to avoid Sheratons, because I never know what to expect, and am often disappointed because the brand is so inconsistent in quality.
This place is ok. The halls smell like dog, the door to the bathroom in my unit is splattered with god-knows-what, and there are burned out light bulbs in the room, but the front line service staff (room service, restaurant, shuttle service) have been consistently quite pleasant and good, and while it's shabby in spots, I've seen Sheratons in significantly worse physical condition.
That said, when I contacted the front desk with an issue re valet service, they were completely disinterested in a resolution, even thought the only accommodation I asked for was that a $12 charge be removed for something they agreed was a problem.
I asked for my request to be escalated to Victoria, the front desk manager, and with some prodding, she took my request to the GM, who turned it down. This is on a 4 day stay, total tab about $800. I'd complained about nothing else.
Is the "Sheraton Service Promise" dead?
Also - be aware the place is in a bit of a desert. You'll need to cab a significant distance if you want to go to offsite to eat.
Being directly adjacent to Disney, be prepared for kids. Lots o kids. If you're looking for a property oriented to business travelers, this really isn't it.
In short, not terrible, but I'd make no effort to return here, so will probably stay somewhere else when I come back here on business this fall.
June 26, 2012
Rated 4 out of 5 by Kanton Comfortable Beds
Chose this Sheraton because:
1) We are SPG
2) Location / proximity to Disneyland
4) Reputation / comfortable beds
After reading several reviews on various websites, other members of our group were a little hesitant. The reviews were definitely a mix of positive and negatives.
However, based on the four criteria listed above, we booked our reservation. Three families, three rooms, total of 9 guests.
This Sheraton is showing it's age. But it met all of our expectations.
The rooms, especially the bathrooms, are showing their age. An attempted upgrade has been done but it's not comparable to other Sheraton's or even other hotels of the same category. (In my humble opinion)
The toilet never backed up, but that was a miracle. Not to be gross here, but number two's always required a double...if not triple flush. Nuff said.
Although we didn't use the pool, our room opened right out to it. I was shocked to think this pool is rated 7 out of 10 for the best pools in the area according to one guide we read. I would rate it a 5, at the most. It's just a generic pool. Nothing special.
We used this hotel purely as a home base for our Disneyland vacation. Leaving each morning on their convenient shuttle and returning each night.
Cannot comment on any other ammentities or services because we didn't use them. However, the lobby was very nice and every interaction with hotel staff (check in / check out) was pleasant.
We would definitely stay here again.
August 30, 2012
Rated 3 out of 5 by Gravitar Not a property for a business trip
It's not a Sheraton hotel for a business trip. No Sheraton Club lounge. No breakfast for Platinum members in lieu of the typical Club one (not even continental) No easily accessible additional electrical outlets at the night stand or desk. Not offered the "standard suite" Platinum upgrade. They did have several but I had to ask.
All of the other "tired" comments apply
February 14, 2012
Rated 2 out of 5 by Rocko5 Thin Walls
We wanted a quiet room for our stay, so the associate at the desk recommended that we "upgrade" our room for an additional cost. We went along with her recommendation. However, it seems that the walls are very thin, so that in the middle of the first night we were awakened as the room next to us turned on its TV. We didn't experience this problem our second night, but we did awaken early both mornings as you can hear the showers and toilets from the neighboring rooms. The room was clean, service was okay, and wasn't anything special amenities wise.
April 22, 2013
Rated 1 out of 5 by FrequentHoteller This is the worst hotel I have ever stayed at
I stayed at Sheraton Disney twice - once to go to Disneyland and once a week later on my way back through Anaheim. I would sleep in my car before I would ever stay there again. I have stayed at many hotels and have never written a bad review. I always assume that people can have an off day, so don't criticize until I give people a 2nd chance. This hotel used their 2nd chance to show how bad they are.
My stay 1st stay:
- 30 min wait in line to check in - I am only person in line - other guests are complaining about their rooms - dirty, no elevator service, smelly...
- Not offered platinum amenities
- Bel man asked me to carry my own bags because he wasn't sure they would fit on elevator
- Alarm clock set for midnight goes off just when the kids get to sleep - I didn't set it - it was already set by the hotel.
- Shuttle to Disney asks us to have our kids sit on our laps to free up space for other people while a 2nd shuttle runs right behind the 1st bus with just a couple girls from a cheer team on it. Really safe.
- We phone ahead and were told that the Disney desk was open 24/7 so we could buy Disney passes when we arrive. The desk was closed when we arrive and doesn't open until the morning.
- Front desk told us that I don't get the free Internet platinum status provides at all spg hotels
- alarm set for midnight again - I had turned the alarm off the night before, so the staff did it on purpose
- Never received email with the folio, but sure received multiple emails asking for a review and to book my next stay.
- Bell man didn't help take any luggage down to the car
- Again, not offered platinum amenities at check in
- Front desk tells us that the hotel is nearly full, so no upgrade. Funny - being platinum means that if there is a room available, I get an upgrade. I didn't read that this was only available if the hotel wasn't 'nearly full'
- Not offered any help from bell man to assist with bags
- The 3rd floor hallway smells like urine
- Room is on busy street so we listen to car races, motorcycles, police, ambulances all night
- Alarm is set for midnight again
- Glasses in room were dirty
- No free Internet again
- A party starts in the room next to ours at 2:45am. Front desk is notified at 3:06, but don't attempt to stop it until 3:30. I call to complain again at 3:45 and it isn't resolved until 4:00. Both my kids are now up and upset - really nice as we have to leave for the airport at 6:30am.
- Front desk doesn't want to make notes about the multiple issues
- Front desk tells me after I state that I will not pay for the room that a manager will call me. 2 days later, still no call.
Starwood should be embarrassed to have a hotel in their chain that is as bad as this hotel is. I don't think I will ever stay at another Sheraton again after this experience - and I hope no one else has to tolerate this brutal service.
March 26, 2013
Rated 2 out of 5 by Jgal1017 No air conditioning during the day???
That was just unacceptable. The hotel shuts off the air/heat unit during they day, it's only accessible from 6pm-9am. I understand that many guests will be at Disneyland during the day, but not all guests and not every day. Then, when you can access it. It is either heat or air. This last week, late March, it was "heat". So, you can not put on air conditioning while you are sleeping. We like to sleep in a cool room under warm comfy covers. Only heat piped out because during March, they consider it cold, and since it's centrally controlled it's one or the other.
The second reason is that the hotel charges for wi-fi. Seriously? As a Starwood Gold Member, you can have it free for one device. One device? We are a family of 4 and it's 2013. In the mornings and the evenings, we all want to access the internet. Certainly, the majority of our time was spent in vacation mode at the amusement park, pool, etc. But, part of being on vacaton is sleeping in, being able to casully check your email, the boys wanted to play minecraft....and when we did pay for it, it was as slow as dial up. It wasn't even worth it.
Third, the water pressure in the shower was so weak that I couldn't wash the conditioner out of my hair. We asked that it be repaired and it was, barely, but then their was such a large leak (and by leak I mean "steady stream" of water) leaking out the lower faucet. I called and asked for this to be repaired and it never was. We were appalled at how much water was being wasted.
We spoke to the night manager and she very politely explained that the temperature is centrally controlled and the internet is controlled by AT&T but that she'd be happy to switch our room. There was nothing else she can do. It was 10:30pm, we finally called because we were hot, but didn't see what changing rooms would accomplish.
There were a few other minor things, lbut this is getting long. To summarize - we didn't feel the housekeeping staff made more then a minimal effort, the concierge was a disney/hotel concierge combo and was very often busy. If you need a cab, or anything else from the concierge, there was almost never an answer on the phone, you had to go wait in line. We wanted to eat a late lunch, the restaurant was closed, but you can eat in the bar. That's fine, I asked if they had fresh coffee, he said, "No, they make it in the morning and in the evening. I can have coffee, but it wont be fresh." Seriously? We dropped a glass in a main walk area, we cleaned up all shards we could see, then called to have maintenance come clean it up again in case someone might get cut on a shard of glass that might have remained. I did notice some small shards remaining that needed to be vacummed up. Each time we walked by, I noticed no one had ever come to clean it.
With all the hotel options available, we would pick another hotel next time. Even though we are dedicated Starwood Members.
March 24, 2013
Rated 4 out of 5 by KrissyB Great hotel, but has a few issues
The rooms were clean and comfortable and the staff was very friendly. One issue I had was with parking, both my sister and I, as well as another guest we met up with, were under the impression that parking and the shuttle service were free. These important deals were part of the reason we chose this hotel. Much to our dismay, we arrived at the hotel and realized that we had somehow been mistaken, and while the shuttle service to Disneyland was free, parking was not. Not only was parking not free, it was $14 per night! I find this price completely unacceptable. Also, you have to take a ticket when entering that parking lot, but instead of being charged based on this ticket, the parking is charged to your room based on the number of nights you've booked. Because of this, when you leave the parking lot the gate is open and you do not have to turn your ticket in. My issue with this is that any person that is not a guest at the hotel could drive in, take a ticket, park, and then drive out for free since the gate it always open. While they can park for free, I have to pay $14 because I'm STAYING at the hotel? This, to me, is not alright. My other issue was that they took $100 out of my account without any notice at all. I understand that any hotel is going to want to have a credit card on file in case of any incidents, this is pretty standard. Which is why when I arrived at the Sheraton Anaheim and they asked for my card, I was not surprised at all. Since we had paid for our two night stay in advance, I did not expect to see any additional charges on my card. Much to my surprise, when I checked my account later that day, $100 had been taken from my account. When we returned to the hotel that evening, I asked someone at the front desk about the charge and they explained that it was for any incidents and would be returned to my account after our checkout as long as there were no damages or additional charges to the room. I can understand why they do this, my issue is that no one told me about this charge when I checked in, nor was I warned about this charge when I booked the room or in my confirmation... and yes, I did go back and check it. I just think that someone could really be in trouble if they are not planning on an additional $100 coming out of their account, and therefore the staff needs to be sure to inform the guests of this charge. Even better, the guest should be told before booking the hotel that this charge will be taken out at time of checkin. My last issue was that our toilet in our room was difficult to use. We had to flush 2-4 times every time it was used in order to get everything to go down. We decided that we could live with this, so I did not inform staff until we went to the front desk to checkout. When I informed the assistant manager that was checking us out, he only said "ok" and did not thank us or apologize for the broken toilet. He did not seem to be concerned with it at all. Other than the parking, $100 charge, and toilet, I would recommend this hotel. It it beautiful, comfortable, clean, and is the perfect distance from the park.
September 10, 2012
Rated 1 out of 5 by CMas Belligerent and Unpleasant front desk staff
I am a Platinum Level Member with over 55 nights as of mid August. Myself and my wife were insulted by Len at the front desk repeatedly. At this point I left a message for the GM on Wednesday. We checked out on Saturday. During my stay, the GM did not take or return my calls or make any attempt to meet with me. I called my Platinum Concierge to call the hotel on my behalf and her response to me was "I'm terribly sorry sir, but with this bee, I'm afraid honey won't even work" and then she recommended I switch hotels mid-stay. This experience or lack there of is making me consider switching to another hotel loyalty program.
Very Sincerely, SPG's former biggest fan!
August 19, 2013
Rated 3 out of 5 by Pets Pet Friendly?
We are new to traveling with our pet, a six pound, 12 years old, passive (nearly cationic most of the time), housebroken, poodle. We have stayed at this Sheraton many times before. We love the atmosphere and the perks, such as the beds (the beds!), a free shuttle bus to Disneyland, and a backdoor, (most of the really big mortars are fired from the employee parking garage just across the street) view of Disneyland's nightly fireworks. For this trip, I added a bit extra and bought the breakfast package.
The Front Desk staff was friendly and accommodating; the room was gorgeous and spacious; the pool was refreshing; we had a great night's sleep.
Since the on-site restaurant is called a "garden court," I thought, "Great! Pet-friendly hotel would naturally have outdoor dining for pet owners, right?" We decided, however, to leave Scruffy in the room and left for the breakfast. Just after we were seated and I had brought a full plate of some delicious-looking food, I received a call from the front desk, "Excuse, are you a guest here at the Sheraton?"
"Do you have a dog with you?"
"Well, there are people trying to sleep and the dog seems to be barking."
"Oh, I'm sorry, I will go take care of it." I decided I would get Scruffy, carry him to the garden dining at the pet-friendly restaurant in the pet-friendly hotel. Scruffy is a Velcro (c) dog and needs to be continuously around his people, so, naturally, he was whining and barking as I approached the room. I carried him past the Front Desk to the hostess station at the restaurant. Holding Scruffy in my arms, I asked, "May I eat in the garden section?"
"Yes." Replied the woman, as she nodded her head.
With Scruffy still in my arms, I walked past our table, then sat at an outdoor table, which was one of many empty tables, all with ashtrays, in the garden dining section. Just as I was about to take my first bite of my frittata, I noticed the wait staffer was speaking to my wife, who subsequently came out to tell me that it was a smoking section and California state law forbids food from being served there.
"Okay, is there another outdoor area where we can eat?"
"Okay, well, I guess we will just take it to our room."
"No, we have room service for that."
My son, Paul, is fifteen years old, 225 pounds, and has autism; the exchange was brief, but enough of a rude challenge to our expectations that he quickly escalated to anger. Paul yelled, "You're mean!" Then, he made as though he may push the wait staffer.
I yelled, "Paul, stop!" and he did so, without touching the staffer.
Three male restaurant employees quickly surrounded my son.
My wife said, "We need to leave it."
And so we did, but, at this point, we were being shamed. As it dawned on me that the
staffers were there to possibly take down my son, and, given the walk of shame we were being forced to make, as well as the physical posturing surrounding my son, I found myself angered, and loudly saying, "He has autism; no one was in danger; there was no need to circle the wagons."
Embarrassed, we quickly packed our bags and left before our checkout time.
First of all, I apologize for my son's behavior. Autism, or not, his assaultive behavior was not appropriate. Often, we do not know what will trigger his responses, since he is often able to control himself to a high degree and, since, this vacation was his desired destination.
Second of all, had we done something wrong to deserve to be treated without accommodation? Even though the restaurant staff may have been technically right, under the circumstances, should not a smart business offer a compromise accommodation? I thought my idea of taking our breakfast back to the room was the best. Ironically, we could have gone to another restaurant, off-site, and brought it back to our room. Why would the hostess, who appeared more the manager, say "yes" to dining in the "garden," then, by proxy, tell us, "no?"
Did the presence of our dog upset the whole staff so much that we deserved nothing more than parroting of state laws and company policies?
Needless to say, this experience has left us questioning our affection for Sheraton, great beds, or no. I am truly sorry to downgrade my opinion of Sheraton.
July 26, 2012
Rated 4 out of 5 by TravelChic More than meets the eye
I was pleasantly surprised by this hotel. We stayed 4 days and 3 nights over Spring Break. We arrived mid-week so we able to find great parking (even during Spring Break)! The hotel looks like a mid-evil castle from the outside. My daughter was thrilled when she saw it! There are bellhop and concierge attendants waiting to greet you near the entrance of the hotel. The lobby area was tastefully decorated. They have a lounge area with a fireplace and a restaurant right off the lobby. We took great pictures in this area!
One thing that was really nice to have was a game room to keep the kids occupied when not at Disneyland. The front desk staff was friendly and helpful. I asked for a room with a good view of the fireworks from Disneyland. The front desk clerk advised me that we would not be able to see the fireworks from our room but we could go down and view them from the courtyard. I was hoping they could accommodate my request but such is life. Needless, to say we never made it down to the courtyard. Although, you can hear the fireworks nightly. They are very loud and almost alarming if you're not expecting them. I thought it was a thunder storm the first in the hotel. Lol
The hotel is extremely big inside and you could get lost very easily (which we did a few times). It's somewhat like a maze inside. It is an older hotel but it has been kept up pretty well. The one thing that I wasn't as pleased with was the carpet throughout the hotel. It's quite outdated and there's a mildew smell in the hallway once you hit the third floor. I suppose someone could have flooded this floor but it may not have been cleaned up properly. Replacing the carpet throughout the hotel and some new paint would give the property a nice facelift. Don't get me wrong! The hotel still looks nice and elegant.
The rooms are very spacious and very clean. Although, the bathrooms are pretty small but you don't spend most of your time in there anyway! The bathrooms have marble countertops and a decent size tub with newer shower heads. The beds were nice and comfortable. I requested a room with 2 queen beds but for some reason the beds seemed more like full size beds. Not a huge deal...it just meant that I slept comfortably with my 7 year old daughter and my husband got to have the bed to himself! The sheets do make a lot of noise when you move around. It's like they were starched and ironed. But, not a big deal when you've come back from a long day of walking around Disneyland. The walls were not very thin...I could not hear anyone in the rooms on either side of us.
A definite plus to the room is that it comes with a mini fridge! This is a must have when traveling with kids. It would have been nice if the room included a microwave without an additional charge. However, this was not a deal breaker with all of the other amenities the hotel has to offer. They do offer in room movies that you can order along with a good variety of channels available. They also have in room video games for kids (big & little). The option to order movies wasn't working one night and I called down to the front desk to report. The front desk clerk was nice enough to try and walk me through steps to fix. Note: if your name was misspelled when you booked your room this could affect the ability to order movies until corrected. Although, the clerk was unable to resolve our tv issue, she sent a technician up within the hour. He had us back up and running within 5 minutes.
The hotel is close to Disneyland. It's about a 15-20 minute walk to the park but only 5 minutes by car or shuttle (which we used). Another plus of staying at The Sheraton Anaheim is the convenient shuttle to Disneyland at no extra cost! Although, you may want to bring some dollar bills to tip the awesome drivers! All of the drivers were very friendly! One tip I would give you is when you're at Disneyland catching the shuttle back to the hotel, arrive about 15-20 minutes early. Because, the worst thing after walking the park all day long is running to the shuttle only to be met by a crowd of people all heading back to your hotel! Then you could get stuck having to wait 30 minutes for the next shuttle.
Room service was very good from the taste and quality of the food. It was also delivered in a timely manner. They automatically include 18% gratuity on all room service orders. So, only add an extra tip if you're feeling very generous! The prices on the expensive side but if you're traveling with children they do have a kid's menu with lower prices. There are several restaurants near the hotel. We ate at Denny's one morning...it's right across the street from Disneyland and has normal prices. Some the restaurants near the park have hiked their prices up.
The gym was nice to have. It wasn't very big but there was enough equipment to get in a nice little workout. We didn't make it to the spa or the pool.
Overall, we really enjoyed our stay at The Sheraton Anaheim. We would definitely recommend it to others.
April 7, 2013
Rated 1 out of 5 by Disappointed624 Never been so disappointed
As a frequent traveller, there is a certain level of service I have come to expect from SPG properties and the Sheraton Anaheim felt as if it was not prt of the SPG family. The front desk staff was not friendly, the room service was awful and required me to go get my own glass of ice after delivery, the maid service staff was not communicated to for what little late check out I received and the facility was poor at best. This hotel is not recommended for the business traveller and I will not return for personal travel either.
June 14, 2013
Rated 5 out of 5 by Pamela25 Since 1990s
I have been staying here since the early 1990s; then with my parents and sister. Eventually my husband & 2 kids would stay here on our trips to the DLR and now just hubby & me. We call it "home" when we are in the parks and tired; "Let's go relax at home, then come back later." I have gotten my brother & sis-in-law to join and they stay now and just love it. The buffet breakfast at the Garden Court is so affordable and the food tasty and filling. The quiet atmosphere makes it relaxing before or after a busy day in the parks. The bedding is so comfortable. We have purchased the exact pillows online to get that great night sleep we always get at the Sheraton Anaheim.
September 30, 2012
Rated 1 out of 5 by catarina5 A way not to start your day at Disneyland
We checked in early so we could get into the park early. We have stayed at this hotel several times before, but the last few times it has been a terrible experience , especially with the front desk staff. I went into the SPG line, two men were at that computer. I walk up and not a word was spoken greeting me. A woman down at the end said she could help me but she wasn't SPG . The other two men did not even look up. The woman then started saying I cannot check in for my husband because I'm not an SPG member. We had to wait for him( He was parking the car). I left because she was so rude and went outside to grab my husband. The bus was leaving any minute! I finally found him. He went into the SPG line and the men started helping him. Discrimination!!! Our room wasn't ready so they said we need to come back to get keys. No offer to call us when room was ready. We called the front desk around 4pm and they said the rooms were not ready. We stayed in the park all night and got back in at 11pm. The man who was checking our rooms said that no one actually checked us in. He then put us in the executive detached wing near the freeway! What a terrible room! Stains on the floor, dirty shower, items were broken. And the noise was terrible! We were so tired and disgusted we just went to sleep! Your front desk staff is underqualified and rude. Customer service is not spoken here. Next time we will stay somewhere else. Sad, because the bell staff and drivers are like family because we have been coming here so long. I'm pretty sure this comment will not be answered or even read. What a way to end a long time relationship. Good luck! Your going to need it!
December 16, 2013
Rated 5 out of 5 by Pam54 This hotel was very accommodating
We came down for our grandson's 5th birthday and stayed at the Sheraton Anaheim Hotel. The staff was fantastic, they made our stay very enjoyable. I asked for two rooms one handicap accessible and they had to be adjoining. They had everything ready for us and when we were ready to go to Disneyland they had a shuttle that was also handicap accessible that would take us and pick us up. When we were ready to leave Disneyland all we had to do was call the hotel and they came and picked us up. We plan on staying with your hotel next time we come down, and we will also recommend your hotel to all our family and friends.
February 23, 2013
Rated 2 out of 5 by Nana71 It needs improvement
The hotel looks old, kind of dirty and the bathrooms are way too small for a family.
A bell guy was kind of rude when we got there...
July 1, 2013
Rated 5 out of 5 Super Comfortable Beds & Great Service
We loved sleeping in their super comfy queen size beds with down comforters and pillows. There was a generous amount of bedding and it was so easy to relax and go to sleep fast after a long day at Disneyland. The shuttle bus to Disneyland was very convenient. It left every half hour and took about 5 minutes to get dropped off at the front of the park. During the busy times they ran an extra shuttle to make sure everyone got transferred on time. There was only refrigerator in the bedroom, but the microwave in the deli was available to use from early morning to late evening. This hotel is very nice and comfortable.
July 30, 2012
Rated 1 out of 5 by Jenna123 Completely unfair, unhelpful, worst front desk manager.
Worst front desk manager and general manager, not helpful at all, it was very clear they didn't care about my situation they were only concerned with getting their room paid for. The customer service experience was one of the worst I've ever had and I've stayed at many Starwood properties, I will never recommend or return to this hotel again.
October 18, 2013
Rated 5 out of 5 by familyplanner Close to Disney
This is a very nice, but busy hotel. Our deluxe room was very big, clean and quite. The beds were very comfortable and linens excellent quality. We booked this room for a 3 day wknd to Disney. The free shuttle was nice but very crowded. Bus would fill up and had to wait for the next one, everytime we road it. This is frustrating when you have tired small children. Everything else was great. Disney help desk at hotel allowed us to buy park tickets and gave helpful day planning tips. I recommend this hotel but probably will only stay again if there aren't any rooms at hotels within walking distance of parks.
February 19, 2013