Rated 5 out of 5 by Shell3 This Hotel was The One to pick to stay at!
We stayed and was.relieved to know our room was renovated and new! Room was clean, quiet, and decorated very nice!! There is nothing like going to disneyland and coming back to a room that felt like home. Shuttle was awsome and so were the drivers. Overall experience made our trip fabulous. Thank you very much for our stay, we are coming back again next vacation!!!!
December 11, 2014
Rated 5 out of 5 by SAL14 Great stay
Got to the property just in time to see the fireworks from the parking lot.
They have renovated some rooms, and we got one of them (facing the Court yard) It was big and comfy.
The free shuttle was great.
Will stay again :)
November 24, 2014
Rated 1 out of 5 by KJL3000 Keep getting worse: stay at another property
This was my second stay since last December. Requested for Gold SPG late checkout and got reluctant 2pm approval from front desk. Kept do not disturb tag on the door. Regardless, house cleaning knocking on the door starting at noon. Then even housekeeping manager waiting at the door from 1:30pm till I walk out at 1:50pm, giving the most nasty stare for not leaving early as if I was a criminal. The worst experience ever. Brought back the bad memory of seeing cockroaches in the bathroom last December stay. Mistake I will never make again. Highly recommend not staying at this property.
April 24, 2012
Rated 2 out of 5 by California222 Needs an upgrade!
We love Starwood properties, however this property was a disappointment for us. If you are going to Disneyland and just need a room to stay in, it's fine. Our room would even be great with a family, as in it was a nice big size. However, for us, the amenities and the room were highly out of date and we did not have a comfortable experience. We are frequent travelers and we really care about the quality of our room and stay, especially as Platinum Level. Staff is always nice!
October 13, 2014
Rated 3 out of 5 by Paul112345678 Needs improvement
Hotel is very dated. Food service and quality was poor. We decided to eat out of the hotel for our remaining stay after only one breakfast.
November 4, 2014
Rated 4 out of 5 by Mauidave 5 days of quiet
We were delighted when our room was upgraded. Had plenty of room with our two grand children (2&6) for a couple of days, and the balance of time a wonderfully quiet room over the Thanksgiving holiday. Disneyland is so close and the shuttle service makes it so easy. We come here often and generally always have a great experience.
Please retrain your housekeeping staff/engineering to be a little more considerate with noise in the hallways/adjoining rooms(loud voices,whistling,banging doors etc.) for those who may be sleeping or napping anytime of the day or night.
December 1, 2014
Rated 1 out of 5 by Alex1960 Not a business hotel
First of all, 40 minutes to check in, at 9pm...
Then I wrongly assumed that, being in a Sheraton, Wifi was included. Not the case. 10$! But the connection didn't not work. I could personnally never even connect to the first place, then my two colleagues were charged but could not access internet. One had a very slow connection, could not work, and was told there was too many people online ! 10$ to have a crowded connection. For the other one, couldn't even access internet. We all 3 call the internet assistance: it's a AT&T help line! Meaning we each lost 30 minutes again with zero results, because the help line couldn't help!
February 24, 2012
Rated 4 out of 5 by Disneyfanatic Great Hotel
We have stayed at this hotel near Disneyland several times and have always enjoyed the proximity to the park, the prompt shuttle, and the friendly staff at the hotel. We had a great lunch at the hotel restaurant this time too.
Unfortunately, the room we had this particular time was not so good. The room itself was fine, but we were next to some sort of water heater machine that made all kinds of noise. I'm not sure what all was next door to us, but it was a noisy room with all that and the pool refurbishment going on outside.
November 30, 2014